what travel payment is all about. welcome to the 4 th industrial revolution – big data and travel...

WHAT TRAVEL PAYMENT IS ALL ABOUT.

Welcome to the 4th Industrial Revolution – Big Data and TravelRon DiLeo, President and CEO, AirPlus International, Inc.

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AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

90% of the world’s data was created in the last two years

Sources: IBM, IDC

Most of this data is unstructured and unmanaged

Big Data in Figures

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.Source: Gartner July 2012

All industries – and companies – will have to address the big data challenge…


Travel management is no different: data management is a best practice

Increased use of tools and software to analyze travel data

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2012 2013

No ResponseNoYes

45%

49%

71%

22%

Source: AirPlus Travel Management Study 2013


What makes for good travel data?

Multiple sources: airline, travel management company, GDSs, card program, etc.

Frequently updated

Globally consolidated



A revolution?

Getting the data is only the first step

Step 3Strategic Decision-making and Organizational Transformation

Step 1 Data Collection; Consolidation

Step 2 Prediction and Model Creation



How can data support a travel management program?

Transparency into actual costs

Support program compliance

Enhance supplier optimization

Explain the value of the travel program as an investment in a company’s growth



What the future of data holds fortravel management



What the future of data holds for travel management

Ancillary services (e.g. in-flight meal preferences, preferred seating, in-flight WiFi, preferred floor, in-room movie preferences, etc.)

Travel suppliers will be able to predict travelers’ needs, wants and expectations based on past trips

Resulting in customized packages for each business traveler – outside pre-negotiated deals between companies and suppliers

Better opportunities for individual traveler customization




Ancillary services

Traveler tracking tools and technology (e.g. geo-location data)

Bookings via alternative methods (e.g. Open Booking model)

Comparative fare data

Mobile tools and apps (e.g. mobile payment)

Meetings data

Sales budgets, costs and statistics

Social network integration

HR and demographic data

More data sources to consolidate




Support cradle-to-grave marketing and sales ROI and KPI reporting

Demonstrate shifts in near-term future markets

Corporate social responsibility: measure the impact of travel on physical health, family or personal life

Fully measure company results and KPIs; enhance strategy



Better methods of data visualization will become essential


2010-2012 global AirPlus customer route heat map


Closer look at the AirPlus heart: Germany – Not heavy domestic and continental routes


Every city tells a different story: London


Every city tells a different story: Paris


It’s easy to see economically paired cities