what we've learned by scrumming sales and support teams...what we've learned by scrumming...
TRANSCRIPT
![Page 1: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/1.jpg)
What We've Learned by Scrumming Sales and
Support Teams
Justyna Wykowska, CSP
Tomasz Wykowski, CST
Scrum Gathering MinneapolisApril 16-18, 2018
![Page 2: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/2.jpg)
@justynawykowska @twykowski
Customer Support
![Page 3: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/3.jpg)
@justynawykowska @twykowski
![Page 4: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/4.jpg)
@justynawykowska @twykowski
Sales Team
Improving efficiency
![Page 5: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/5.jpg)
@justynawykowska @twykowski
First Sprint
We’re busy!
![Page 6: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/6.jpg)
@justynawykowska @twykowski
A/B Testing
75% of work not bringing
value
![Page 7: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/7.jpg)
@justynawykowska @twykowski
Reviews
No physical product
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@justynawykowska @twykowski
Responsibility
Involve the team
![Page 9: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/9.jpg)
@justynawykowska @twykowski
Salaries
Impacted by experiments
![Page 10: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/10.jpg)
@justynawykowska @twykowski
Transparency
Usage of physical tools
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@justynawykowska @twykowski
From Sales
To advisors
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@justynawykowska @twykowski
Customer Support
Creative work
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@justynawykowska @twykowski
Education Team
Focus on value, not specialization
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@justynawykowska @twykowski
![Page 15: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/15.jpg)
@justynawykowska @twykowski
![Page 16: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/16.jpg)
@justynawykowska @twykowski
Challenge
2nd fastest growing
company in Europe
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@justynawykowska @twykowski
Visualization
Thousandsof requests
weekly
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@justynawykowska @twykowski
Teamwork
Discoverpower of
pairs
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@justynawykowska @twykowski
Flow
Keep focus in disruptive
environment
![Page 20: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/20.jpg)
@justynawykowska @twykowski
Great teamGrowing
responsibility and lot of fun
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@justynawykowska @twykowski
FollowersScrum
movement in organization
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@justynawykowska @twykowski
![Page 23: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/23.jpg)
@justynawykowska @twykowski
Your Take-Aways
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@justynawykowska @twykowski
Our Take-Aways
• Define your product and value added• Ensure transparency• Don’t Add Work, Remove.• Create safe environment and space for
experiments• Unleash team’s potential• Ensure you are not punishing by rewards• Team needs time and support
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@justynawykowska @twykowski
Thank You!
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
https://blog.procognita.com/
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Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
@justynawykowska
![Page 27: What We've Learned by Scrumming Sales and Support Teams...What We've Learned by Scrumming Sales and Support Teams Justyna Wykowska, CSP Tomasz Wykowski, CST Scrum Gathering Minneapolis](https://reader033.vdocument.in/reader033/viewer/2022052721/5f0a134d7e708231d429e614/html5/thumbnails/27.jpg)
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
@twykowski