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© Copyright 2013 Vivit Worldwide
Brought to you by
Vivit HP Service Management
Special Interest Group (SIG)
Leaders: Mary Kay Petersen, Arnon Borensztjan
and Laura Walker
www.vivit-worldwide.org
© Copyright 2013 Vivit Worldwide
Today’s Presenters
Yvonne Bentley
Senior Product
Manager
Chuck Darst
Senior Product
Marketing Manager
Scott Knox
Senior Product
Manager
© Copyright 2013 Vivit Worldwide
Housekeeping
• This “LIVE” session is being recorded
Recordings are available to all Vivit members
• Session Q&A:
Please type questions in the Questions Pane
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Service Manager 9.32 www.hp.com/go/itsmblog
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8
HP Service Manager 9.32 Highlights
Codeless Configuration - Process Designer HelpDesk Service Manager Mobility Service Request Catalog enhancements Usability and other enhancement RESTful API Federal Mandates Support Matrix Update
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9
Process Designer for Help Desk
Three new modules available Service Desk
Incident Management
Problem Management
(in addition to Change and Knowledge
Management)
Process Designer Based Security
Mechanism
Usability Improvements
Process Designer Framework
Enhancements
Data Migration
Service
Desk Incident
Problem
Codeless Configuration
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10
Mobility Features
Incident View/Update incident
Reassign incident
Resolve incident
Close incident
Change
View/Update change
Approve
Deny
Interaction
View/Update Incident
Approve
Deny
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11
What’s New in the Service Request Catalog (SRC)
Service Portal
Enhancements Dynamic User Option
Configurable OOB Checkout Panel
Date-Time Validation upon User Option
Localization
Usability Improvements Type-Ahead
Multiple Columns in Lookup Field
Migration Tool
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Demo www.hp.com/go/itsmblog
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13
Get started now
HP ITSM Blog www.hp.com/go/itsmblog
More information and next steps
HP LiveNetwork https://hpln.hp.com//node/6/content/announcement
s
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14
Even more information and news
HP IT Service Management www.hp.com/go/itsm
itSMF FUSION, Nashville
itSMF UK
itSMF Germany
Service Anywhere sneak peek –
Vivit webinar on Nov 12
HP Discover EMEA, Barcelona
HP Service Manager 9.3
customer survey
http://www.techvalidate.com/collections/why-
migrate-to-hp-service-manager-9-3x
@HPITSM
@ScottKnoxITSM
@chuck_darst