Where it’s @2012 – Technology moves in many ways

Philip Anthony/Co-Operative Systems

• 25 years experience

• Based in Vauxhall, London

• Specialist in IT for the Third Sector

• Able and Accredited – Dell/Microsoft/Investors in People

• Work with up to 200 organisations in a year

• Daily responsible for some 300 servers and 5000+ IT users

• Partner with very able 3rd parties to give “total” IT service

-“Enablers”

Co-Operative Systems

Messy Agenda – A tour around the IT world

Trying to make some sense of it all…

Security – A virus

a day

What was it like?

What’s to come?

Effect of Yoof & IT

on tomorro

w

Making do

My experiences day to

day

IT & the 3rd

sector

I’ve looked at Clouds from all

sides now

Home/Work and the 24/7

world

More Devices

than Football

kits!

We used to have just

business IT now we

also have personal IT

Social Media is coming of age?

Your Questio

ns?

My story so far II– “Life with devices”

• Phone in there somewhere – useful apps, email is the killer app• Where’s the user manual?• 3 Screens and a cloud - is now my reality

• Linked in /Facebook - Useful?

• Why oh why are standards so low …………………………….

Be an early adopter - “the early worm catches the bird”

On last year’s episode..

• ‘Yoof” and IT – coming to an office near you • Devices - in your office • Data-Processing to Data-Doing – coming to your office• Virtual realities – getting closer• Poundshop or Pret? – entry level IT is free, having an edge costs• Viruses and Malware – the money is in the medicine• Charities/Social Enterprises –rapid change

• So what’s new?

The new bit: Its going ever more social!

With Friends like these..

• The inexorable rise of Facebook? - its garbage, its great, its omni-present

• How easy it to ‘Leverage’ Facebook?

• Does it reduce relationships to

• Is it true?

Clearer in purpose?

Google Grows - Omnisciently

• Google Mail• Google Groups• Google Apps

• Google Cars• Google Spin?• A Google Earth?

• “Don’t be

• Microsoft used to be seen as the evil empire

Twitter

• Any Twitters in the house?

• A solution in search of a problem?

• A lot of social apps will be short lived!

“Virtual” Becomes “Reality”

• We had first generation entering work that had never not known IT in 2000, • By 2020 a generation that always ‘played’ and now ‘works’ in a virtual world

• An estimated 10,000 far eastern workers now create virtual objects for ‘time’ poor westerners (+ 4bn needing IT)

• Depaul’s “Help a Hobo” app raises funds for the Homeless• Virtual war (COD) to active war with drones

The old school bit: Back in the office

Send in the Clouds

• Hybrid Cloud is the main way forward• Main restraint on take up –Database, Internet Speed• Saturation will lead to consolidation • Usually it doesn’t save money• It does give flexibility, increasing productivity• Office 365 is now taking off

• Top tip – Try stuff out

Applications & Collaboration Tools

• More take up eg Huddle & Sharepoint

• More metrics at a micro-level

• Emergence of joined up pro-active Systems • - e.g. Leisure Activity auto linked to Healthcare auto linked to Tax breaks

• The CRM graveyard

• Take up and management are challenges

Left to their own devices

Co-Operative Systems as a case study:

• The ‘martini’ effect keeps on growing• eg We’ve become a 7 day a week business

6am-10pm – The ‘Tesco’ effect

• We need our people to have email, internet, phone and apps any time any place

• Not prescriptive, not always on, not always evidenced – “dispensation”

• Provide devices – a cheap productivity gain

THE EVER INCREASING BLUR BETWEEN WORK AND HOME LIFE

Left to my own devices

• Device standardisation is a challenge - GYOD• Device control is difficult – security and loss• Support is harder – limited support available, multiple

products and versions• Reliability not always great• Great opportunities eg SLCVs, Fusion- swim school

• By 2015 estimated sales -1 Device for every 1 PC

Security, Viruses and Malware

• Big ongoing issue – 15% of our calls, on some days 50% related to this

• Generally HQ & Core area looked after• Home users - very vulnerable –action needed

• Prognosis• Will be messy for some time• Beware the super virus – eg Flame

“THE MONEY IS IN THE MEDICINE?”

Where does IT hurt?

• Data backup - 2 from 3, (look at over the wire)• Virus and Malware• Reliability• Updates• Devices • Responsibility Sprawl• Internet speed• Effective selection and use of social media• Selection of appropriate systems – lots of options• Budgets – frozen whilst IT possibilities grow

• spend £500- £2500 per head/pa in the charity sector

• Data-Decay – Business and Personal • – will your documents/photos be there in 10 years?

What’s Happening With the Big Boys?

• Moving into each others space – e.g. Apple becomes biggest application vendor, Facebook to launch phones, Dell cloud services

• ‘Consumer’ based IT is the driving process

• Disposability/Lack of Standards – devices tossed in the bin, at the consumer end no updates/fixes/promises, Software sometimes doesn’t work

MICROSOFT VS. GOOGLE VS. FACEBOOK VS. APPLE

VS. DELL. VS HP VS. EVERYONE

It’s a Jubilee rollover …….– (buy your lottery ticket)

• Utopian or Dystopian

VirtualisationHostingCloudBladesHybrid Devices.NETOffice365Google-AppsOver-the-wire backupSDSL /MPLSBroadband upgradesSharepointCRMFailoverRackingVOIPManaged ServicesAndroid Windows

???– Ask!Wor

ds th

at s

houl

d ha

ve m

eani

ng

Conclusions

• It’s a ‘messy’ world no clear road maps – but inferences can be drawn

• You will be driven forward at a local level by younger people and their devices

• Serious macro forces also in play - Demographics, Economics, Technological

• There is a need to innovate whilst limiting level of risk

• There are tremendous opportunities:• Knowledge is almost free, power is knowledge• and IT is the #1 way to move forward

• Try stuff

Where it’s @! 2012Any Questions?

Philip Anthony/Co-Operative SystemsThank You