8 May 2023

Dear Applicant,

Thank you for taking the time to respond to our advert and for your interest in jLiving. We are a successful and ambitious community based housing provider and are seeking enthusiastic and committed housing professionals to join our restructured team.

You will find an application form at the end of this document. We would ask that you specify clearly which role you are applying for at the top of the form. Your application should be typed in Word format and returned in the same format.

The person specification details the qualities and the experience that we expect the successful applicant to possess. It is therefore very important that you explain to us, in your application form, how you meet the criteria. We shall be using the information that you provide as a basis for short listing.

Please do not send CV’s – your application will be considered only on the content of your application and supporting statement. Please note that a DBS Check and two employers references will be sought in respect of successful applicants.

jLiving has a proactive commitment to the use of social media and our website, and successful candidates will be expected to participate in our activities. We particularly encourage staff to promote their schemes and activities on our website and therefore successful applicants should be aware that we shall ask to use your photograph with your permission.

Completed applications should be submitted by Friday 23rd March at 12.00pm. They may be submitted by post or by email to jgoodman@jliving.org.uk

Yours sincerely,

Jane GoodmanDirector of Housing –Deputy Chief Executive

JOB DESCRIPTION

POSITION: Housing Team Leader – 2 posts

RESPONSIBLE TO: Director of Housing

SALARY : £32,209 (FTE)

1. OBJECTIVES OF THE POST

To provide day to day management and leadership to the Associations scheme based Housing Managers

To oversee daily service provision within the Associations sheltered housing schemes

2. KEY RESPONSIBILITIES

Leadership:

To carry out regular supervision of allocated staff members ensuring that all relevant Association policies and procedures are adhered to.

To be the first point of management contact for team members and tenants within their designated schemes

To participate in the Performance Management Framework and associated assessment of relevant team members.

To identify training needs and inform the Director of Housing as appropriate To investigate Stage 1 complaints with team members – making recommendations to the Director of

Housing as appropriate. To ensure that team members are aware and kept updated regarding Association Policy and

Procedure and any associated changes and updates. To carry out induction of new team members.

Assessment & Allocations:

To carry out assessment of new applicants as required by the Lettings and Allocations Manager. To actively participate in the Associations Allocations Panel meetings – 8 weekly – making

recommendations as appropriate.

Void Management

To participate in weekly Void Meetings – proactively reporting on progress of works within the team’s schemes.

To identify suitable applicants for void properties in accordance with jLiving policy in terms of priority need in conjunction with the Lettings and Allocations Manager.

Housing Management :

To monitor all services being delivered within the designated schemes ensuring that all standards of delivery are met.

To monitor the health and safety of all designated blocks ensuring that team members maintain and update all records in line with statutory requirements.

Participate in monthly arrears meetings with the Director of Housing Proactively recover arrears and make recommendations for legal action where appropriate to the

Director of Housing Undertake initial investigations of Anti Social Behaviour and Nuisance - making recommendations

for action where appropriate to the Director of Housing To monitor and review Starter Tenancies in conjunction with the Lettings and Allocations Manager –

making recommendations to the Director of Housing where tenancies should not be renewed. To attend regular tenant meetings in conjunction with team members.

General:

Comply with the Association’s Health and Safety Policy at all times, reporting any hazards or accidents to a member of the Senior Management Team immediately and to take all appropriate and necessary action when needed

Comply with all the Association’s policies, procedures, financial regulations and standing orders

Regularly update records and files on any risks associated to the role and responsibilities of the post

Support the development of new staff within the organisation to enable them to learn about housing and support services

Provide an excellent service to all customers that contact the Association either by personal visit, phone call or email and to help foster good landlord/ tenant relationships, including the Tenant Scrutiny Panel

Liaise with senior management in advising, guiding and supporting the work of the service area and prepare all appropriate documentation and briefing papers to update the SMT.

To promote the image of the Association by ensuring a high standard of presentation for all internal and external reports, briefing papers and other documents when writing and providing information to internal and external stakeholders, clients, users and staff

Contribute to the team's performance and customer service delivery whilst operating in line with Association’s values

To ensure that confidential matters remain confidential and to maintain files of confidential and high value documents in a secure location

To provide cover for other staff members carrying out housing service roles within the Association as required

Comply with the Association’s Code of Conduct at all times and to act at all times in a manner that is courteous and polite towards others

Actively promote the organisation’s equality and diversity policies To comply with the organisation’s Health and Safety Policy and procedures Carry out any other reasonable duties to as may reasonably be required.

PERSON SPECIFICATION – HOUSING TEAM LEADER

KNOWLEDGE AND SKILLS

Excellent IT skills and proficient in use of Word, PowerPoint, Excel, and Outlook

Able to review documents, in relation to activities of the Association Excellent interpersonal skills, able to communicate well with a range of

people Able to respect diversity and assist in promoting equality of

opportunity Excellent time management and organisational skills An understanding of health and safety legislation An ability to demonstrate and understand personal and professional

boundaries

Desirable/Essential

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EDUCATION/QUALIFICATIONS

Equivalent to at least 5 GCSE grades A-C Relevant housing qualification

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EXPERIENCE

Previous experience of working in a similar role Previous experience in taking a co-ordinating role in housing services

management functions Experience of using a range of dedicated IT programmes & Housing

Systems Experience of working in a pressurised environment, utilising tact,

judgement and discretion in handling internal and external contacts Experience of working with and sensitively responding to external

professionals. Assisting the HoH collating information, reports and data and

providing information services or similar experience Experience of staff management or supervision

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E

E

E

E

D

PERSONAL QUALITIES

Commitment to excellent service delivery Understanding and ability to demonstrate professional and personal

boundaries Able to maintain confidentiality at all times To take the initiative, develop new ideas and improve the quality of

service delivery Can do attitude An excellent team player

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EEE

To be owner/driver of vehicle

CONFIDENTIAL

APPLICATION FORM – SENIOR HOUSING MANAGER

PLEASE COMPLETE THIS FORM IN WORD FORMAT AND RETURN TO :

Jane GoodmanDirector of Housing – Deputy Chief ExecutivejLivingHarmony ClosePrinces Park AvenueLondon NW11 0JJ_____________________________________________________________________

Surname

First Name

Address

Telephone No:

Email address:

PRESENT (OR MOST RECENT) EMPLOYMENT

Employer _________________________________

Date commenced _______________________ Period of Notice ____________

Date left (if applicable)

Position held _______________________ Basic Salary ________________

Other benefits ______________

Please give details of your present duties and responsibilities

PREVIOUS EMPLOYMENT

Please start with your most recent employment and list in reverse order

Employer’s name and Position held and From - To Reason for nature of business responsibilities leaving

_________________________________________________________________________

EDUCATION/TRAINING/PROFESSIONAL QUALIFICATIONS

Please give a brief résumé.

Please use the following space to explain why you are applying for this post and how you consider your skills, experience, personal qualities and achievements fit you for this position.

REFERENCES

Please give the names and addresses of two persons (one of whom should be your current/most recent employer).

Name _____________________ Name ________________________

Position _____________________ Position _______________________

Address _____________________ Address _______________________

_____________________ _______________________

_____________________ ________________________

Are you willing for your present employer to be approached before interview? YES/NO

____________________________________________________________________

Do you hold a current driving licence? YES/NO

Are you to your knowledge related to any Member or Senior Official of the Association? YES/NO

How did you find out about this vacancy? _______________________________________

_________________________________________________________________________

STATEMENT TO BE SIGNED BY THE APPLICANT

I confirm that to the best of my knowledge and belief the information I have given is correct and complete.

Signed ______________________________________________

Date ______________________________________________

Please return this form in the envelope provided, not later than the closing date shown in the advertisement.

Ethnic monitoring form

To allow the Association to monitor our Equal Opportunity Policy, please complete the questions below.

The Association wants to treat all applicants equally, whatever their race, colour or ethnic origin.

The information requested is for this purpose, and will be treated as strictly confidential and used solely for monitoring purposes.

Please put an X for each applicant next to their origin.

WhiteBritishIrishAny other White background (please describe)

MixedWhite and Black CaribbeanWhite and Black AfricanWhite and AsianAny other Mixed background (please describe)

Asian or Asian British

IndianPakistaniBangladeshiAny other Asian background (please describe)

Black or Black British

CaribbeanAfricanAny other Black background (please describe)

Chinese or other ethnic group

ChineseAny other (please describe)

Other (please describe) ………………………………………………

What is your religion

NoneChristian (including Church of England, Catholic, Protestant

and all other Christian denominations)BuddhistHinduJewishMuslimSikhAny other religion (please describe)

Signed:

Dated: