who is coppergate international?
DESCRIPTION
Take a look to learn more about Coppergate InternationalTRANSCRIPT
Who isCoppergate International?
Here's what one Relocation Management Company says...
“I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors. I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.”
- Consultant
In fact...
Coppergate is the company that
98% of transferees surveyed
would recommend.
How do we achieve this outstanding satisfaction rating?
We understand your needs and have built the tools to help you do your job successfully.
Ability to support your company's needs Localized information available anytime online Unique online capabilities Advanced tracking software Proven track record
Why Coppergate?
Ability to support your company's needs
Geographically
Task-specifically
Why Coppergate?
Why Coppergate?
Superior localized information
Presented in-person
Certified Destination Consultants
Available anytime online
Why Coppergate?
Convenient access 24/7
Comprehensive information
Unique online capabilities
Why Coppergate?
Convenient online access
Real-time updates
Status of the relocation
Advanced tracking
Why Coppergate?
Consistently complimentary feedback and repeat business from clients
Proven track record
Our Clients
Selection of Our Clients
Coppergate Experience
Coppergate Experience
We began from a team of professionals who have each been through the
transferee experience.
Coppergate Experience
Our processes have evolved as we proactively create solutions based on the
real needs of our clients.
Coppergate Experience
We consistently stay ahead of market trends with valuable technological solutions and personalized service.
Key Support Locations
We’re everywhere you need us!
What makes our service delivery so unique to Coppergate?
Everything’s taken care of. Everything.
The highest standard of service is what each client can expect from
Coppergate International.
• Pre-Arrival Assistance• Relocation Guide & Meeting• Home Finding / Realty Management• Settling-In Services• Education Counseling• Departure Services
Destination ServicesWe remain focused on our
clients' needs and convenience.
Destination Services
Available 24/7 across time zones.
Transferees will never be left to worry, wonder or waste valuable time again.
Simply put, we make it simple to find a new home.
Our real estate professionals have a proven track record for unparalleled service.
Destination Services
Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse:
• Support throughout the relocation • Fosters a successful family relocation
Destination Services
Coppergate ProcessesDestination Services Consultant Workflow
Issue Resolution Workflow
Fast Implementation
(Reference Handout)
Internal Training & MetricsThree Levels of Documented Processes
DSC Manual
Operations Manual
Employee Handbook
Weekly Round-ups
Quarterly Reviews
Company PersonnelCorporate Office (Full-time)Kerrie Wiseman - Managing DirectorLouise Taheny - Operations Director Claire Ashwell – Director of FinanceRebecca Matheus - Destination Services ManagerCharlotte Oxley –Executive AssistantJohn Wiseman –Manager of Research
(100+) Nationwide Destination Services Consultants (DSC)
Online ToolsSuperior, unique online utilities
to keep up with all of your transferees with the click of a mouse.
The best way to check on the progress of transferees online, 24/7.
Online Tools
Unrivaled Relocation Guide
Covers every aspect of what transferees can expect, available anytime online.
Online Tools
Reporting CapabilitiesCustomized for each client
Reporting available for each stage of the relocation
Real time status updates
Evaluation feedback on individuals and companies
Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.
Let's take a look at an example of Coppergate's work
The Situation:Graebel employed Coppergate to:
Increase service to their clients
Without increasing cost factors or changing internal protocol
Our Goals:Ensure a smooth transition
Maintain high levels of communication between CRM & consultants
Increase their comfort level & knowledge of our services
The Impact:Graebel no longer relies on one sole supplier
They now have more options and services to offer clients, including our unique online capabilities
The Payoff:Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts
Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels
Thank you for your time!