who we are - hotelbeds spain... · as a leading online accommodation wholesaler, ... supplier...
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How we workWE DISTRIBUTE HOTEL ROOMS
As a leading online accommodation wholesaler, we at Hotelbeds
ensure mass exposure of your properties to a global client base:
How to get in contactWe want to make contacting us simple for you, so on page 5 you will find all
the contacts you may need for your operational and daily management.
HOTELBEDS PORTFOLIO
ONLINE DISTRIBUTION
TRADITIONALDISTRIBUTION
B2B- Tour Operators- Travel Agencies- Affiliate Partnerships
B2B2COTAs
B2CDIRECT
Who we areYOUR GLOBAL DISTRIBUTION PARTNER
Today’s travel distributors specialise in technology, global operational capabilities or
local market knowledge. At Hotelbeds WE DO IT ALL, while adding a human touch
that delivers expert and friendly support. Most importantly, we provide unique revenue
generating solutions to over 85,000 hotels worldwide.
W E L C O M E P A C K
Hoteliers using our variety of rate mix agreements historically experience over 15%
higher ADR25%more revenue
Rate PlansOur best-in-class technology allows you to choose the most suitable way to work with
us. Our flexible contracting options meet your occupancy strategy and are adapted to
the demands of the global marketplace.
Our rate mix and wide range of special offers mean we can help you to
maximize the distribution of your property:
Our extranet
MaxiRoom is our technology-driven extranet. It gives you
the full potential and autonomy to increase exposure and
maximize your revenue.
With MaxiRoom you can manage your inventory and
property details in real time: easier, faster and smarter.
You can also find your Hotelbeds contacts so it´s easier
to reach us and access everything you need: information
about your contract, bookings, finance, reports, contents,
manuals, etc. It is your 100% managing tool!
Please access MaxiRoom (www.maxiroom.hotelbeds.com) using the credentials provided at the time of contracting.
F I T R A T E S
• Seasonal NET rates• Exposure through Tour Operator distribution
N O N - R E F U N D A B L E R A T E S
• Reduced DYNAMIC or FIT rates• Exposure through all channels• Guaranteed payments
• Your daily Best Available Rate• Exposure on final selling channels
D Y N A M I C R A T E S
O P A Q U E R A T E S & A I R L I N E R A T E S
• Special rate plan for Tour Operators or Airline Packages• Access to exclusive client agreements
O T H E R R A T E T Y P E S / S P E C I A L O F F E R S
• Last Minute• Early Booking• Turbo Early Booking
• Free night• Long Stay
• Special Discount• Source-market specific
YOU CAN MANAGE YOUR CONTRACT(S):
1 VIA MAXIROOM: www.maxiroom.hotelbeds.com. If you have
any questions, please contact your Hotel Support contact.
2 VIA YOUR CHANNEL MANAGER: we work with the majority of
Channel Managers worldwide.
• If you have any questions or would like to discuss technical
or performance issues, please ask your Channel Manager to
contact us at [email protected].
• If you would like to start working with a Channel Manager,
please contact your Yield Manager.
3 VIA INTEGRATION: easy integration allows you to seamlessly
offer dynamic pricing and inventory. For any questions, please
contact your Hotel Support contact.
4 VIA OFFICE MANAGEMENT: only for special distribution
agreements, managed offline through your Hotel Support
team. If you have this type of agreement, please contact
[email protected] for any availability changes.
Inventory management
BookingWE SEND BOOKING NOTIFICATIONS VIA:
ü E-mail (default sending)
ü Fax (if no e-mail is available)
ü BMS/PMS
ü Via XML, if you work with integration
A N Y Q U E S T I O N S ? If you have questions about our reservations, please go to the
Booking section on MaxiRoom (please note this information
will be available for 7 days after check-out date) or contact
your Hotel Support contact.
I N V O I C I N G You can invoice us right after the check-out date:
• Via EBILLING: our electronic invoicing platform available on our
Supplier Finance Website.
• BY POST: please check your postal address in your Account section
on the Supplier Finance Website.
Please do not forget that the Booking reference must be included on each invoice.
P A Y M E N T S Our payment conditions and methods are based on your contract
agreement.
• WIRE TRANSFER• VIRTUAL CREDIT CARD
G E N E R A L I N F O R M AT I O NYou can manage all your financial information:
ü Check status of your invoices
ü Confirm your Fiscal and Bank details
ü Videos and manuals
ü Contact the person in charge of your account (ticketing)
ü Access ebilling (activation requested previously by ticketing)
• Via MAXIROOM by clicking on the Finance section (no credentials
required).
• Via our SUPPLIER FINANCE WEBSITE (www.ecobill.net), using
your supplier code and password. Each hotel has a unique Finance
Identification Number (supplier code). This is provided by your Finance
Account Manager.
Please note that the services available vary by country.
A N Y Q U E S T I O N S ? If you have questions about Finance, please contact your
Finance Account Manager.
Finance
THANK YOU FOR WORKING WITH US!
1 Hotel Support [email protected] 971 178 721
General queries regarding:
• Bookings or re-sending of bookings
• Wrong contact information / hotel e-mail/ phone details
• Questions or issues about MaxiRoom
Supplier Integration Issues:
• VCC missing or not working
• Integration rate discrepancies
• Other issues related to connectivity bookings
2 No [email protected] any notifications regarding a no show.
3 FinanceOur Ticketing Service on the Supplier Finance Website.902 110 520
For any queries regarding invoices and payments please
contact your Finance Account Manager.
4 Channel [email protected]
• Any issues related to Connectivity between Channel
Manager - Hotelbeds
• Channel Manager needs to contact us directly via this
email address
C O N T A C T S
M A N U A L S & T R A I N I N G S
For further information about our websites, manuals or trainings please get in touch with your usual commercial contact.
Support