why chatbots will transform mobile intranets
TRANSCRIPT
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TangoworkChatbots for Internal Communications.
Why Chatbots Will Transform Mobile Intranets
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Chris McGrath Founder, Tangowork Chatbots www.tangowork.com Twitter: @tangowork
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It’s a software program that runs inside your messaging app. When you message a chatbot,
a computer responds.
What is a chatbot?
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TangoworkTangowork
Tangowork IntraTeam Event Bot
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TangoworkTangowork
Google Allo Google Assistant
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It’s a UI that mimics speaking to a real human, whether by text or voice.
What is conversational UI?
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TangoworkTangowork
AI is advancing rapidly…
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TangoworkTangowork
AI is advancing rapidly…
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Chatbots will completely replace mobile intranets. Why?
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1No installation.
You don’t have to install chatbots. The underlying messaging app is already there.
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2Instant upgrades.
No need to upgrade an app. Any upgrade happens on the server.
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3Super-fast.
Conversational UI — especially when text-based — consumes very little bandwidth.
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4Read in minutes.
Push notifications are always turned on for messaging apps. 90% of text messages
are read in 3 minutes.
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5Easier to read.
The medium forces brevity. Short messages are fast and easy to read.
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6Easier to write.
The medium forces brevity. Short messages are easy to write.
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TangoworkTangowork
CNN Bot Tightly edited news
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7Accessible.
Text- and voice-based UI works brilliantly for users with disabilities.
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Tangowork
Tangowork with large fonts
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8Works without internet.
SMS-based chatbots work without internet on 4.5 billion mobile phones worldwide.
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6 Ways Chatbots Are Being Used
Use case Example
Personal assistant Google Assistant
Subject matter expert Visabot
Engagement Whole Foods
Purchasing Sephora
Finance TransferWise
Information consolidation Tangowork
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Tangowork
Personal assistant Google Assistant
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Tangowork
Subject matter expert Visabot
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Tangowork
Customer Engagement Whole Foods
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Tangowork
Purchasing Sephora
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Tangowork
Banking TransferWise
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Tangowork
News / Info consolidation
Tangowork
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9Easy to use.
No interface is simpler than chronological speech bubbles.
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0 10 20 30 40 50 60 70 80 90 100
Computer skills in Scandinavia
Can’t use Terrible Poor Medium Strong
Source: https://www.nngroup.com/articles/computer-skill-levels/
You are here
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Tangowork
You are not your users. 93% of people can’t use this.
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Tangowork
Even on mobile it’s difficult for most users. There are dozens of places to tap.
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Tangowork
Everyone understands chronological speech bubbles. Chatbots will enable intranets that, finally, everyone can use.
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Tangowork
[email protected] www.tangowork.com
TangoworkChatbots for Internal Communications.
We can help build your chatbot.