I am an award-winning

technical communicator with

multiple years experience

designing, writing, and

editing technical

documentation.

My unique combination of

technical chops, artistic

flair, and attention to

detail yields deliverables

that are clear, concise,

and creative.

Why technical communication?

Short Answer:

I love to organize ... especially

information.

Long Answer:

Tech writing is the perfect storm of the

best attributes of everything else I’ve

wanted to be when I grow up:

Horse (well not this one ...),

Horseback Rider (ditto),

Lawyer,

Graphic Designer,

Ad Exec.

University of Illinois-UrbanaBS in Advertising, May 1987Dean’s List, G.P.A. 4.7/5.0Summa Cum Laude

Kellogg School of Management Northwestern University

Selected Courses

The School of the Art Institute of Chicago

Selected Courses

DDB NeedhamMedia InternSummer 1986

Foote, Cone & BeldingMedia PlannerAssistant Media PlannerJune 1987 –July 1989

Creative Options, Ink

Creative Options, InkDesktop Publishing SpecialistJuly 1989 – April 1990

Budget Rent A Car Corporate HeadquartersTraining Document CoordinatorApril 1990 – April 1991

Andersen ConsultingProgram SpecialistAssociate Program SpecialistApril 1991 – December 1993

DKSystemsDKSystems IncorporatedSenior Technical WriterDecember 1993 – May 1994

JMB Realty CorporationSenior Technical WriterMay 1994 – February 1996

In February, 1996 I established Clue Communications as the

S corporation for my freelance, independent consulting, technical

communication business.

For SOP Department,

created and edited internal and

external communication regarding

deployment of training to over 14,000

associates.

For Information Technology

Department, created and edited programmer

and user documentation for corporate and

field imaging systems, a network planning

tool set, and a data warehousing project.

For , created

job aids and training materials for new

sales force tools.

For , created documentation and

training materials for an international

implementation of new processes.

For , created a document

management system and wrote and edited

complex network schematics, programmer

documentation, and user documentation.

For , created and edited procedural

help for the firm’s SharePoint wiki.

For (now part of ),

created an online library of company documents

and created programmer and user documentation

for an algorithmic trade execution tool.

For law firm,

created and maintain web site and related

marketing materials.

ProgrammerDocumentation

ReferenceGuides

TroubleshootingGuides

WebPages

WebSites

Wikis

OnlineHelp

OnlineLibraries

OnlineTours

Getting StartedGuides

Job Aids

UserDocumentation

InstallationProcedures

ReleaseNotes

CourseCatalogs Participant

Guides

TrainingMaterials

ProcessDocumentation

Reports

Forms

ComplexGraphics

NetworkSchematics

Brochures

Presentations

MarketingMaterials

Newsletters

WhitePapers

PressReleases

Templates

StyleGuides

Content Management:

Expression

Engine LMS

Meridian LMS

Documentation:

Acrobat

Excel

Word

Visio

Graphics:

Visio

PhotoshopElements

Help Authoring:

RoboHelp

Presentation:

PowerPoint

ScreenCam

Director

Programming:

COBOL

C

CSS

HTML

SmallTalk

Visual Basic

XML

Web Site:

SEO Strategy

Dreamweaver

Advertising

Computer Hardware

Consulting

Equine

Finance

Food Service

Health Care

Human Resources

Insurance

Law

Non-Profit

Real Estate

Telecommunications

Software Development

Retail

Transportation

Wireless

Multiple Awards of Excellence,

Achievement, and Merit from the

Society for Technical Communication

Chicago Chapter

CARA’s PURE Service Award

Recognizing Professionalism,

Understanding, Responsibility

and Excellence

www.cluecommunications.com

co@cluecommunications.com

708.606.1297

LinkedIn Profile