Why Utilities Should Seek Excellence

Michael J. Hyland, PEVP – Engineering ServicesAmerican Public Power Association

• Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. Steve Jobs

• Excellence is a process that should occupy all our days.Ted W. Engstrom

Reliable Public Power Provider

• Starting our 7th Cycle– Surpassed all of our expectations– 176 RP3 recognized systems

• Idea for RP3– John Humphries – Princeton, KY– Quality vs. Reliable/Safe

• Piloted 5 systems in 2003/04

Why Participate in Peer Benchmarking?

RP3 is a utility operational “self-check” RP3 provides public power benchmarking Achieving an RP3 level gives public

power utilities a tool for marketing what we do best within our communities

RP3 application results provide a structured framework for sustaining or improving a reliable electric system

Focusing on Results

Planning

Customers

Employees

SafetyOfficers

OperationsStaff

Finance

BoardCommission

Council

UtilityManagement

Engineers

EconomicDevelopment

RP3

RP3 Program Criteria

RP3 Review Panel• 2 Large

• 2 Medium

• 2 Small

• 1 JAA/SA

• 3 T&D

• 3 Safety

• 2 HR

• 3 Sys Plan

Missouri Very Active in RP3

• Bill Bach – Popular Bluffs– Chair of the System Planning Committee

• Mike Conyers – MPUA– Chair of the Safety Committee

• Brent McKinney – Springfield– Chair of T&D Committee– Chair of System Planning Committee– Will serve as Reliability Representative

Missouri RP3 MembersCarthage Water & Electric Plant Carthage 5th Cycle

City of Jackson Jackson 5th CycleCity of Kirkwood, Kirkwood Electric Kirkwood 5th Cycle

City Utilities of Springfield Springfield 5th CycleColumbia Water and Light Department Columbia 5th Cycle

Independence Power & Light Independence 6th Cycle

Marshall Municipal Utilities Marshall 6th Cycle

Earning Your RP3 Designation

• Gold Level – for the utility that meets 80 percent of the RP3 program criteria.

• Platinum Level – for the utility that meets 90 percent of the RP3 program criteria.

• Diamond Level – for the utility that meets 100 percent of the RP3 program criteria.

RP3 - Applications

Reliability

Reliability Indicesand use

Benchmarking

Mutual Aid

Disaster Planning

NERC Standards - Physical / Cyber

Safety

Safety Manual Use & adoption

Work PracticesMeetings, OSHA Training, AED’s, etc

Disaster Drills

Benchmarking

Safety Data

Comparison of all systems

Compare by size

Compare region to region

Measuring Safety Culture?

WorkForceDevelopment

Networking

Continuing Education

Succession Planning

Recruitment

IDP’s

Committee Participation

Workforce Development

System Improvement

Research & Development

Power Supply

System Planning

Energy Conservation & DSM

System Betterment

DEED - R&D• DEED – created in 1980

– 100 Members– Less than $100 K year

• DEED – 2010/11 – $669,600 awarded for 35 new projects– 22 projects completed– 62% of grant applications received funding– DEED earned a national Associations

Advance America Award

DEED Growth

Missouri

1. DEED Membership Survey - Please respond by Sept. 30.

2. DEED Student Research Grant/Internship Applications due October 15, 2011. Put a student to work at your utility. DEED pays for the student and the utility obtains a free temporary employee.

3. Apply in 2012 for a grant if you are doing a cool project.

Benefits of Becoming an RP3 Designated Provider

• Recognition – both utility and JAA or SA– National and Local Media

• RP3 Award Plaques. • Access / Use of the RP3 Logo

– Use the logo on utility bills, vehicles, business cards, Web site, etc.

• Insurance/Workman’s Comp rates.• Bond Ratings – NES example• Take advantage of what UAMPS and others

already offer.

Overall RP3 scoring

Why Participate in RP3?

Achieving an RP3 level gives you a tool for marketing what you do best within your community

Why Participate in RP3?

Helps MPUA and APPA support you on a state, regional and national level.

Applying for RP3 Status

1. RP3 DEADLINE is September 30, 2011.

2. Applications and Procedure Manual are available for download in Word or PDF at www.PublicPower.org/RP3

3. Hard copy application packets are available by contacting RP3@PublicPower.org

4. Questions can be addressed to RP3@PublicPower.org or the Engineering Services Department at 202-467-2900 or your peers.

5. Schedule a one-on-one webinar or conference call.

• Perfection is not attainable.  But if we chase perfection, we can catch excellence.  ~Vince Lombardi

Michael J. Hyland

Sr. Vice President, Engineering Services

American Public Power Association

(202) 467–2986

MHyland@APPAnet.org