TPDDL Excellence Journey

September 2014

2

Power Scenario in Delhi (Prior to Reforms in 2002)

Financially unhealthy

utilities

Vicious Circle of Un-sustainability

• AT&C/Theft losses range between 53% to 60% of Input • Govt. Subsidies approx. Rs 1,500 cr per annum to bridge

Revenue Gap• Condition of Network pathetic• Billing Receivables close to 1 year outstanding • Poor Condition of Consumer Records• Consumer nowhere in focus/Regular black-outs and brown-

outs of 4-6 hours

Nee

d f

or

Ref

orm

s

•Investment needed to improve Network

•Subsidies - not a long term solution; Sector to be made Self Sufficient

•AT&C loss reduction and sector efficiency improvements required

•Enhance consumer satisfaction

•Introduce Best Practices, enhancing employee skill sets andmorale

3

Parameter FY ‘14

Turnover INR 5979 Cr

Peak Load 1508 MW

(1704 MW till July’ 14)

Annual energy requirement

8041 MUs

Total registered consumers 13.89 Lacs

Number of employees 3527

Area 510 Sq Kms

Population serviced in Network area (approx)

6 Million

Number of consumers per Sq.Km

2725

Joint Venture of Tata Power Company and Govt. of NCT of

Delhi (51: 49)

Licensed for distribution of power in North and North West Delhi

Certifications : ISO 9001, 14001, 27001 ; SA 8000 ; OHSAS 18001UN Global Compact Reporting

About TPDDL

44

TPDDL

5

TPDDL Turnaround Snapshot

Parameter Unit Jul 02 Mar 14 % change

Operational Performance

AT&C Losses % 53.1 10.5 80%

System Reliability – ASAI -Availability Index % 70 99.5 42%

Transformer Failure Rate % 11 0.55 95%

Peak Load MW 930 1508 62%

Length of Network Ckt. Km 6750 10979 63%

Street Light Functionality % 40 99.57 149%

Consumer Related Performance

New Connection Energization Time Days 51.8 6 88%

Meter Replacement Time Days 25 6 76%

Provisional Billing % 15 2 87%

Defective Bills % 6 0.2 97%

Bill Complaint Resolution Days 45 6 87%

Mean Time to Repair Faults Hours 11 1.34 88%

Call Center Performance - Service Level % - 91

Payment Collection Avenues Nos. 20 5377 26785%

Consumer Satisfaction Index % - 88

Financial Performance

Capex Incurred (Cumulative)

Distribution Rs. Cr. 1210 4843 300%

Generation (Rithala + Solar) Rs. Cr. - 332

Revenue (Annualized for FY 03 and FY14) Rs. Cr. 1156.3 5979.0 417%

Others

Consumers Lacs 7 13.9 98%

Employees Nos. 5,600 3,527 37%

6

Performance Snapshot - Operational

Average System Reliability Index

AT&C Loss Trajectory

DT Failure Vs. Installed Capacity %

70

7881

8992.5

99.88 99.92 99.8997.12

99.94 99.47

60

70

80

90

100

110

FY 02 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14TPDDL BRPL BYPL

11 10.5

8

5.3

2 1.47 1.47 1.09 0.81 0.79 0.71

0

0.5

1

1.5

2

2.5

0

10

20

FY 02 FY 03 FY 05 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14TPDDL Torrent

7

Performance Snapshot - Operational

Street Light Performance-%

Length of Network (ckt km)

Peak Demand Met (MW)

67

50

70

10

76

39

81

34

86

89

91

02

95

04

96

32

96

59

99

50

10

17

1

10

43

8

10

97

9

0

2000

4000

6000

8000

10000

12000

FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14

40 48 6

8 87

.8

91

95

.3

98

.7

99

.1

99

.4

99

.7

99

.6

99

.6

0

20

40

60

80

100

120

FY03

FY04

FY05

FY06

FY07

FY08

FY09

FY10

FY11

FY12

FY13

FY14

10

66

10

68

11

40

12

59

13

13

14

01

15

73

15

08

16

50

0200400600800

10001200140016001800

8

Performance Snapshot - Customer

Provisional Billing (%)

Meter Replacement Time - DaysNew Connection Energization Cycle Time Reduction

Defective Billing (%)

6

5.5

5.5

5

4.3

3.2

2.1

1.7

1 0.5

0.2

0.2

0

1

2

3

4

5

6

7

FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14

%

15

14.3

12.8

11

9

8.7

7.4

6.2

4.5

3.4 3 2

0

2

4

6

8

10

12

14

16

FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14%

18

13

6

21

46

5

22

56

7

25

34

6

28

32

6

30

98

6

56

61

8

73

40

6

86

38

9

10

20

60

95

34

0

92

33

4

52 51 50

21

15

9 7.8 7.4 7.3 7 6 6

0

10

20

30

40

50

60

0

20000

40000

60000

80000

100000

120000

FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14

Nos. Days

1916.5

11.78.4 6.5 2.7 2.7 2.5 2.4 2.5 2.4 2.3

3128 27

25

2119

86 5 6

4 3

0

5

10

15

20

25

30

35

FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14

Meter Burnts Meter Faulty

9

Component wise % share in ARR

O&M, 7.77%

PPC, 82.95%

Income Tax, 0.60%

ROCE, 6.16%

Depreciatio…FY14O&M,

9.51%

PPC, 78.68%

Income Tax,

1.68%

ROCE, 6.85%

Depreciation, 3.28%

FY08

O&M, 14.00%

PPC, 73.00%

ROCE, 5.00%

Depreciation, 7.00%

FY03O&M14%

PPC74%

ROCE6%

Depreciation6%

FY05

ROCE: Return on Capital Employed, PPC: Power Purchase Cost

10

Productivity at TPDDL

2,272

3,0342,928

3,0262,836

2,752

3,033

3,786

3,3393,272

3,432 3,4100.72

0.67

0.58

0.550.52

0.49

0.54

0.67

0.60 0.620.65 0.66

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

0.00

500.00

1000.00

1500.00

2000.00

2500.00

3000.00

3500.00

4000.00

FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14

O&M per consumer served O&M per unit supplied

Sales and consumers served have grown by 230% and 98% respectively

UOM : Rs. Per unit/ year

• *Impact of Pay Commission• # Impact of increase in consumer base on account of SCG Drives

O&M expenses per consumer served CAGR – 4.21%

O&M expenses per unit supplied CAGR – (1.02)%

11

Cost to serve Comparative Scenario

2,5

80

3,1

39

3,4

32

3,5

26

3,9

13

4,2

57

4,9

45

5,5

04

0.00

1000.00

2000.00

3000.00

4000.00

5000.00

6000.00

PG&E(USA)

PPLElectric(USA)

TPDDL (Delhi)

Tepco (JP) Con ED NY(USA)

Kepco (JP) CL&P(USA)

TNB (MY)

Source: DNV KEMA 2013

UOM: Rs. Per consumer /year

Average 3912

Cost to serve at TPDDL is below the International average

12

Our Sustainability Philosophy

Passion for excellence

Consumer Service Excellence

Operational Excellence

AT&C Loss Reduction

Care for Community

Care for Environment

Areas of Focus

Becoming Carbon Neutral

Drivers

Skilled & Motivated Workforce

Innovative Technology Adaptation

Success Parameters

Improving CSI Score

Reliability Indices

ATC Levels

TCCI ScoreAA Score

Safety

Consumer Centric Inclusive Approach

Shareholder Value

Care for Environment

Care for Community

Customer Excellence

13

13

EXCELLENCE JOURNEY :

AT&C Loss Reduction

1414

Initiatives: AT&C Loss Reduction

Unique Effort appreciated nationally

and internationally

Prioritizing Focus

Front runner in Technology Implementation to improve efficiency and consumer service delivery

15

Initiatives: AT&C Loss Reduction

Technological Interventions

• Energy Audit up to the DT level – prioritizing focus

• HVDS & LT ABC Implementation – Technology interventions for theft prevention

• Replacement of Electromechanical meters with Electronic meters

• AMR for all High Revenue consumers – 60% of Total Revenue

• Aggressive Enforcement activities with scientific inputs & analysis

16

Initiatives: AT&C Loss ReductionSocial Interventions

• Collaboration with NGOs – awareness creation across LA especially slums

• Settlements of Enforcement cases through PHFs , Special Lok Adalats , Electricity Courts etc.

• Public participation in controlling Theft through Community pressure

• Separate Segment for consumers at Bottom of Pyramid –Sp. Consumer Group

– Employment Oriented Vocational Trainings - “ Creating Capacity in consumers to pay before asking them to pay”

17

17

EXCELLENCE JOURNEY :

Enhancing Power Supply Reliability

18

Improvement in Reliability

System Average Interruption Duration Index (SAIDI): The average outage duration for each customer served

2002 2011-12 2012-13 2013-14

SAIDI Overall (hrs) Not Recorded 52.06 63.62 46.849

Interruptions Due to External Factor (e.g. DTL , NRLDC , GENCO shutdown etc.)-Not attributable to TPDDL (hrs.)

Not Recorded 21.39 36.22 17.901

Interruptions Due to Internal Factor-attributable to TPDDL (hrs.)

Not Recorded 30.67 27.40 28.948

PEPCO2.35 hrs

Delmarva2.71 hrs

Long Island Power

Authority0.68 hrs

19

Outage Management System

GIS – Mapping all electrical assets and consumers

Initiatives: Reliability Improvement

Many Industry Firsts!

20

• Power Purchase Agreements

– Executed long term PPAs for 1050 MW over 914 MW allocated ; sufficient to meet requirements till FY 18

• Future Plans

– No captive power plants to be added - due to adequate availability

– Bids invited for Long Term procurement of 846 Mus of renewable power (solar & non-solar) from FY ‘16.

Initiatives – Reliability Improvement

Wind Solar Biomass Small Hydro

21

21

EXCELLENCE JOURNEY :

Technological Firsts

22

SCADA

Cap on Tap

Monitoring of total load through SCADA

100% Automatic Voltage Regulation

Adoption of Technology-Many Firsts

23

Geographical Information System Integration of GIS with Operational and Commercial Sys.

Integrated Outage Management SystemIntegrated Call Center with

BCMSmart Grid Pilot (Demand

Response) Architecture

Adoption of Technology-Many Firsts

24

TPDDL is the only utility in India to implement the INTEGRATED OUTAGE MANAGEMENT SYSTEM (OMS)

• Geo referenced network details along with trouble order to the field crew

• Prediction of the outage device thus curtaining diagnostic time

• Management of crews assisting in restoration

• Updation of CRM with status of on going and planned outages for intimation to customers

• Actionable intelligent reports.

Initiative: Distribution Automation

25

Zonal Office

Call Centre

25

1. Prediction2. Grouping3. Prioritisation4. ETR5. Escalation

How Outage Management System works

Customer

Customer

Customer

Field Crew / Linesmen

SCADA

GIS

OMS

26

• First Utility initiated AMI based ADR program in the country

• Project approved by DERC

• Project Objectives:– To manage peak demand

– To manage Grid Stress situations

• Project Components include :– Automated Demand Response infrastructure including DR server and site

controllers

– Smart Meters

– RF Mesh based Communication

– MDMS and its integration with other OT & IT systems like OMS, SAP, ADR.

• Collaborative partnership with selected vendors

• Project being undertaken to demonstrate:– technological capability

– understand customer behavior

– Case study for regulator to work on differential tariffs and financial incentives.

– Processes required for scaling up

AMI based Auto Demand Response project

27

• First utility initiated AMI based Auto DR program for C&I customers

• First time Auto DR is being done without Shadow meter, the meterdata for base lining shall be taken through integration with MDMS

• First time utility is attempting to enroll customers without anyfinancial incentives for participation

• Direct load control through customized low cost controllerscompliant with open ADR protocol.

• Setting up of RF Mesh based communication network coveringaround 170 Sq. Km of licensed area for capturing widely segregatedconsumers. .

Salient Features- TPDDL ADR Pilot

28

Consumer Category Nos.

Delhi Jal Board ( Water, Waste & Effluent Treatment Plants, Pumping Stations) 31

Hospitals 11

Industries ( Plastic , Food Processing, Steel etc) 95

Commercial ( Commercial Complexes, Offices, Educational Institutions etc) 213

Delhi Metro Rail Corporation 3

DIFR 1

Grand Total 354

Total Sanctioned Load : 322 MW Targeted Load reduction through ADR: 34 MW

GIS Map showing Consumer Clusters

AMI based ADR project- Target Customers

29

TPDDL Solar Journey

TPDDL started its Solar Journey in 2008 and has successfully commissioned Solar PV Plantsof capacities 4 KW & 15 KW at its Corporate Office & Training Academy, CENPEID at Rohini,Delhi. Apart from this, TPDDL has also commissioned two Solar PV Plants at its CENNET(Centre for Network Management) and GTK Grid Substation .The most significant in the lineis the Mega Watt Class of Grid connected Solar Plant at its Central Stores at Keshavpuram.The plant was supplied by Tata BP Solar and consists of 5,576 solar photovoltaic (PV) panelsinstalled as a roof covering more than 11,000 sq. m of the area. Recently TPDDL has got agrant of USD 450,000 from USTDA for a study to determine what kind of architecture andnetwork is required for rooftop solar. With fifteen (15) Solar Plants installed at its licensearea the total capacity till FY 2013-14 is 1.65 MW.

1 MW Solar Project at TPDDL Central Store

54 kw Solar Power Plant at Bawana

30

30

EXCELLENCE JOURNEY :

Enhance Consumer Satisfaction

3131

CONSUMER SERVICE INITIATIVES

32

Consumer Service ExcellenceBefore After

Long Queue for payment & services

• 14 Fully networked consumer care centers

• Integrated Call Center for No Supply and Commercial Complaints

• Billing database of 100% of consumers on website

• Spot Billing

• Automatic Cash/ Cheque Collection Machines

• Video Conferencing for Consumers

• SMS based pull services

• Instant/ Speedy New Connections

33

• Meetings with RWAs/IWAs on a monthly basis in all Districts

• Segmented meets

• Annual Consumer Meet “ Milaap”

• Relationship Approacheso Client & Account Managers : Xpress, KCG, HRB, G&Io Consumer Relationship Officers (CROs): HCB o Special Consumer Group: JJ Clusters

• BPR of Revenue Management Cycle

• Automated Workflow (SAP ISU)

• Instant/ Speedy New Connections

• Performance Assurance Standards

Revamping Consumer Experience

34

Value Added Services

• Lucky draw for consumers using E-Payment options

• Energy Audit of Key Consumers

• Safety Audits at Customer Premises

• Discount coupons to paying consumers

• Pay & Win Schemes for SCG consumers

Integrated Call Center launched through BCM

• Common IVR for No Supply & Commercial.

• Reduction in response time through pre-fed information.

• Auto response for outage information & registration of No Supply complaint using BCM-CRM-OMS integration.

• Capturing caller’s experience with call through IVR.

• Voice mail recording for theft/harassment/project execution related complaint.

Revamping Consumer Experience

35

Formation of Special Consumer Segment

Making Metering & Billing affordable Reducing the cost of new connection Offering door step customized services. Advocated for Re. 1 subsidy in electricity charges for consumer <= 200 U.

CS initiative’s for : Improving socio economic condition Building the capacity to pay Building long term Relationship with family member of different age group.

Special Consumer Group

Corporate Sustainability Group

TPPDL started Initiatives for• Health Care• Employment • Employability• Education• Entrepreneurship

Special Consumer Group CS Group

Innovative Case Study-Our Innovation

36

Care for Community (1/2)

3 pronged strategy adopted for CSR

• Philanthropic - giving back to the society

• Compensatory – empowering and enriching quality of life

• Business Oriented – creating a win-win situation

Adult Literacy Center

37

Care for Community (2/2)

Education

Sponsoring students

Employment

Job opportunities

Employability

Vocational Training, Support

to ITIs

Entrepreneurship

Beautician courses,

Franchisees

Affirmative Action

TPDDL is the recipient of Jury

Awards and Serious Adoption Award for

AA among TATA Group Companies

38

8191359

1959

3249

9000

17400

12 18 20

75

161

290

0

50

100

150

200

250

300

350

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

20000

FY 09-10 FY 10-11 FY 11-12 FY 12-13 FY13-14 FY-14-15*

N0

. of

Ben

efic

iari

es

Year

No. of Females Benefitted No. of Centers

Adult Literacy Center(ALC)

Objective : Imparts functional literacy towomen in JJ Cluster at door step

39

Vocational Training Program

233 596762

12101367

2925

2 23

4

6

13

0

2

4

6

8

10

12

14

0

500

1000

1500

2000

2500

3000

3500

2009-10 2010-11 2011-12 2012-13 2013-14 2014-2015*

No. of Beneficiaries No. of VT Centers

• Courses offered are Stitching & Tailoring, Beautician, Computer, Bamboo Art Work, Retail, Electrician,Mobile Repairing etc.

• Passed out beneficiaries are placed with organizations like IBM, Westside, Big Bazar, Dee Mark HealthCare, More Mega Mart, Chai Point, Pizza Hut, Fun Cinema, Café Coffee day etc.

40

No. Of Students

Tutorial Centers

150

318

670

1370

0

200

400

600

800

1000

1200

1400

1600

FY 11-12 FY 12-13 FY 13-14 FY 14-15*

• Children of Jhuggi Jhopari get access to education and better grooming• Caters to children from standard I to X• Program has succeeded to achieve zero dropout status of students.

41

49 52 54 5983

270

54 51 54 5675

270

52 54 52 6073

270

0

50

100

150

200

250

300

2009-10 2010-11 2011-12 2012-13 2013-14 2014-15*

No. of Beneficiaries

Standard - X Standard - XI Standard - XII

Support to SC/ST School Students

• Pool of 230 students covering 36 government schools for education support program• Career & one to one personal counseling • Constantly monitored and mentored by TPDDL so that they do not dropout and improve

their performance• Customized personality development program is conducted covering interpersonal skills,

career counseling and competency testing for these students

42

6 9 12 14 18 2327 30 30

5465

80

30 32 34

82 80

120

2009-10 2010-11 2011-12 2012-13 2013-14 2014-15*

No. Of Students Supported

Engg & Deg courses Polytechnic I T I

Education Support Program for Professional CoursesSupport SC/ST students pursuing various courses in ITI, Polytechnic, Engineering Colleges andothers by sponsoring their tuition fees and give them access to skills to ensure employment

43

21212402

3369

51325500

0

1000

2000

3000

4000

5000

6000

FY 2010-11 FY 2011-2012 FY 2012-2013 FY 2013-14 FY 2014-15*

Volunteering Man Days

Employee Volunteering

• Participation in CSR activities has been aligned in the employee’s KRA to enhance theemployee engagement.

• Involved in initiatives like Vocational Training, Tree Plantation, Blood Donation Camps,Hands of Warmth, Book Donation & HIV/AIDS Workplace Intervention Program arefew of the activities which are carried primarily by the volunteers

44

Our Employee at TPDDL….

45

Employee Initiatives

Employee of the month, Fast Track

Promotion, Employee Referral, Employee

Assistance Program, Coffee with Manager, Long Service Award

Tie up with A-grade management

institutes.

Introduced Employee Exchange Program

Financial support of Rs 1 lacs to each

eligible candidate for higher education

46

Employee Initiatives

Conducting Work Level Study

Introduced employment opportunity scheme for the employee wards and

BA employees

Introduced engagement initiatives

such as Annual Employee Meet (UllasMela), Cultural Club

Introduced BA Sports Meet / Workforce Sports

Meet, Youth Power Confluence

47

Innovation at TPDDL

Tata Innovista 2014

Tata SHIKHAR Awards 2014

• Performance Enhancement of LowVoltage Cable through UV RetardantDesign that will create additionalrevenue of R.1.5 Cr. Per Annumthrough reduction in MU lost.

CATEGORY – 2 (Participants in the age group of 30 to 37 years)

S. No. Business Plan Functional Groups Participated Prize

1Ultra-Violet Mitigation of XLPE Cables

through New DesignCOS First Prize

2All Time Collection Module payment of

electricity billsBD & IT Second Prize

3Introduction of accessible link boxes to

save 66 KV 1CX1000 SQMM CablePlant Engineering Group Third Prize

48

Key Recognitions

“National Award for Meritorious Performance”

(2004-05, 05-06, 07-08, 08-09, 13)

“Utility of the Year”

Asian Power Awards

(2007-2013))

”Utility of the Year”

India Power Awards

(2008, 2010, 2011)

“Innovative Implementation of

GIS”

Edison Electric Institute, USA

(2008)

”Innovative Technology”

India Power Awards

(2009 – 2011)

“IPPAI POWER AWARDS”

(2012)

”Technology Award (OMS) ”

Asian Power Awards

(2012)

“Best Performing Utility- Urban”

Enertia Power Awards

(2012)

”IT Innovation Award (OMS)”

NASCOM & CNBC TV 18

(2012)

“Best Performing Private Discom”

Power Line Awards

(2013)

“Best Companies to Work for”

(2013)

Marico Innovation Award

(2013)

“Safety Innovation Award”

Institution of Engineers

(2010, 2011, 2012)

“Policy Advocacy Award”

Edison Electric Institute, USA

(2009)

SAP Ace Award

(2013)

49

49

Key Awards & Recognitions

50

Key Organization priorities/ direction– Vision 2022

50

Smarter Discom

Energy Neutral & Water Neutral for Self consumption

Single Digit AT&C Loss Levels

Supply Complaints

Incidents/ Accidents

Billing Complaints

Great Places To Work For

India

Among Top 10 Best Companies to work for

Significant presence: domestic & international

51

Tariff Benchmarking- Metro Cities

TARIFF COMPARISION ACROSS DIFFERENT UTILITIES OF METRO CITIES IN INDIA

Delhi

(TPDDL)Mumbai Kolkata Chennai

Units Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit

Dom - 2 Kw 200 3.00 5.10 5.12 3.58

Dom - 2 Kw 400 4.67 6.05 5.62 4.46

Non Domestic/

Commercial- 20 kW1500 10.15 12.88 7.64 7.71

LT Industrial - 20

kW1500 9.20 10.63 6.88 5.90

HT Industrial -

100kW/108 KVA15000 8.30 9.44 8.77 7.66

Please Note:

1. The cost includes Fixed and Energy Charges only and does not include other charges like Regulatory

surcharge, PPAC etc. as on 17th July 2014 (DERC Tariff Order)

2. Domestic Tariff of Delhi includes subsidy of Rs.1.20 for first 200 units and Rs.0.80 for 201-400 units as

approved on 3rd Sept 2014 (The subsidy will be applicable w.e.f. 11th Aug 2014)

52

Tariff Benchmarking- Neighboring States

TARIFF COMPARISION ACROSS DIFFERENT STATE UTILITIES NEAR DELHI NCR

Delhi

(TPDDL)Haryana Uttar Pradesh Rajasthan

Units Rs. / Unit Rs. / Unit Rs. / Unit Rs. / Unit

Dom - 2 Kw 200 3.00 4.14 5.00 5.16

Dom - 2 Kw 400 4.67 4.60 4.90 5.17

Non Domestic/

Commercial- 20 kW1500 10.15 8.50 9.45 7.35

LT Industrial - 20 kW 1500 9.20 8.16 10.1 6.32

HT Industrial - 100kW/108

KVA15000 8.30 6.88 8.10 6.51

Power Outage During

Summer(Avg.)**

Hours/

day0 4-6 4-6 2-2.5

Please Note:

1. **Power outage is Nil in TPDDL area as compared to neighboring states ( Source: CEA report on power reliability, SAIDI)

2. Subsidies offered by various govt. are considered for those updated in Tariff Orders.

3. Other charges like. Regulatory surcharge, PPAC, Taxes etc. not included as on 17th July 2014 (DERC Tariff Order)

4. Domestic Tariff of Delhi includes subsidy of Rs.1.20 for first 200 units and Rs.0.80 for 201-400 units as approved on

3rd Sept 2014 (The subsidy will be applicable w.e.f. 11th Aug 2014)

53

Thank You

53