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Why Your Company Needs a PC Lifecycle Management Strategy

Mark Copeland

Procurement/Deployment■ Image Creation/Distribution■ HW Provisioning/Deployment■ SW Provisioning/Deployment■ Ongoing HW/SW Refreshes

Inventory/Monitoring■ HW/SW Discovery & Tracking■ HW Scorecards■ Proactive Device Monitoring

Retirement■ Data Cleansing■ HW Disposal■ SW Reallocation

Management■ Image Management■ Patch Management■ SW Packaging & Distribution■ HW Configuration & Certification■ SW License Management

Support■ Incident Management■ Problem Management■ HW/SW Maintenance &

Support■ IMACs

A PC Lifecycle Management strategy should encompass

� Planning

� Acquisition (including

vendor selection)

� Refresh cycle(s)

� Asset management

� Specification and

standards

� Deployment

� Maintenance / repair

� Support

� Retirement

� Disposal (including hard

drive sanitization)

PC Lifecycle Management

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There are many steps involved in developing a complete and effective

PC Lifecycle Management strategy, all of which are owned by different teams.

Strategy Development

PC Lifecycle Management Strategy

ProcessesEnd-User Needs

End-User Needs

Assessments

Desktop Management

Hardware Discovery

Software Discovery

Thin Client / SBC

Desktop / Laptop / Tablet

OS and Software

TrainingMobile Devices

Processes

DeploymentProcurement / Provisioning

Support / Call Center

Retirement / DisposalBreak / Fix

Desktop Management

Software Licensing

Asset Management

Image Management

Software Distribution

Patch Management

User Access Control

Software Packaging

Data Backup and Retention

Mobile DevicesConfiguration / Certification

Developing a PC Lifecycle Management Strategy

� Currently, you have no accurate or reliable records of who has what equipment

and where it is located

– Computers, mobile devices, servers, switches, etc.

– Need real-time records

– SCCM is not accurate

» Only removed from database after it has not checked in for 90 days

» Computers without SCCM agent or with corrupted SCCM agent not included

– Sitting in storage rooms

– Sitting in plants

– Held by HR

– People with multiple computers

� Prepare / identify assets for Service Catalog and CMDB development /

implementation

� Need more robust reporting capabilities

Why Your Company Needs a PC Lifecycle Management Strategy

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Why Your Company Needs a PC Lifecycle Management Strategy (cont.)

� Need to identify new computer models in a more timely manner

� Should have periodic vendor RFPs to determine if we can get better pricing

and/or better computers

� Defined refresh cycles, based on use of equipment, to eliminate old computers

and servers, forecast needs and provide better budget numbers

� Standard process for retirement and disposal of computers and peripherals,

including the sanitization of hard drives before disposal

– Increased financial, regulatory and environmental risks make it necessary that we address the disposal process.

� Track hardware issues to determine patterns with particular models

� Better preparation for OS and/or software migrations / implementations

� Identify and manage maintenance and break/fix programs on computers (e.g.,

self-maintainer program) and peripherals (e.g., printers)

� Address data backup and retention (i.e., increase in space used)

� Work with other IT teams to provide field input / perspective needed for

– Procurement (e.g., vendor issues)

– Software license administration / compliance

– Imaging

– Software distribution

– Remote support

– Patching

– Monitor and enforce policies and procedures

� Will be better prepared for

– Acquisitions and divestitures

– Data center moves or expansion

– Internal and external audits

� Flexibility for future strategic decisions

Why Your Company Needs a PC Lifecycle Management Strategy (cont.)