A Project Report

On

“A Study of Training & Development

Programme undertaken

At First Flight Couriers Ltd in Pune City”.

Submitted By

Miss Sheetal Patole.

Under the Guidance Of

Mrs. Sadia Khan.

Department Of Commerce

Abeda Inamdar Senior College

Of Arts, Science & Commerce

Camp Pune

2012 - 2013

DECLARATION

I Miss Sheetal Arun Patole pursuing M.Com. I hereby declare that the project report

entitled “A Study of Training & Development Programme undertaken At First Flight

Couriers Ltd in Pune City” is the result of my own work and is in original and the

conclusion drawn there in are based on the material collected by myself and has not been

submitted to any other university or organization for the award of any degree or diploma.

Date: 30/03/2013

Place: Pune SHEETAL ARUN PATOLE

ACKNOWLEDGEMENT

I would like to express my profound gratitude to my project guide Mrs. Sadiya

Khan for her immense support, guidance and useful suggestion for the completion of my

project.

I am also grateful to our college Principal Dr. E.M.Khan and Vice Principal Dr.

Shaila Bootwala for giving me the permission to study the topic and lending constant

support.

I have immense pleasure and pride express my gratitude to Mr. Sanjay Chattar

AGM of Company for providing me valuable time, helpful information and guidance for

completing my project.

Last but not the least special thanks to my parents, family and friends for their

support and constant source of inspiration.

SHEETAL ARUN PATOLE

INDEXCHAPTERS NO. TOPICS PAGE NO:

Chapter 1. Background of the Study. 1-7

1.2. Objectives of Study. 3

1.3. Importance and Significance of Study. 4

1.4. Scope and Hypothesis of Study. 5

1.6. Limitations and Conclusion of Study. 6-7

Chapter 2. Profile of the Industry. 8-20

2.1. Company History. 9

2.2. Directors and Corporate Functionaries. 11-12

2.5. Company Vision and Mission 16-17

2.6. Products and Services Offered by Company. 18-19

Chapter 3. Conceptual Study of the Project Idea. 21-41

3.1. Meaning and Definition of Training. 22-23

3.3. Characteristics and Objectives of Training 24-25

3.5. Needs of Training and Development Programme. 26-27

3.6. Importance of Training and Development Programme. 28

3.7. Different Methods of Training Programme. 29-37

3.8. Steps in Training Procedure. 38-39

3.9. Evaluation of Training and Development Programme. 41

Chapter 4. Research Methodology. 42-47

4.3. Sources of Data Collection. 44-45

4.4. Research Design. 46

4.5. Sample Design and Size of Sample. 47

4.7. Method of Data Analysis. 47

Chapter 5. Analysis and Interpretation of Data. 48-62

Chapter 6. Conclusions and Suggestions. 63-66

Bibliography

Annexure and Questionnaire

BIBLIOGRAPHY OF STUDY

1. Personnel Management C.B. Mamonia. S.V. GankarHimalaya Publishing HouseEdition – 2004.

2. Human Resource DevelopmentP.C. TripathiSultan Chand & SonsFifth Edition – 2006.

3. Human Resource ManagementK AswathappaTata Mc Graw HillsSixth Edition – 2012.

4. Research MethodologyMethods and TechniquesC.R. KothariNew Age International PublishersSecond Edition – 2004.

5. Research MethodologyAnd Project WorkDr. Mahesh KulkarniNirali Prakashan Second Edition – December 2003.

6. www.indiastudychannel.com

7. www.google.com

8. www.wikipedia.com

ANNEXURE-

QUESTIONNAIRE

QUESTIONNAIRE

Dear Sir,

Please fill up the following Questionnaire for a research study on Employees Training &

Development Programme.

Q1. When does Training needs arise for Organization?

Ans. Standards of Work Performance not being met. Excessive Scraps

Introduction of New Technology Change in Public Policy

Q2. Which are the different training methods adopted by First Flight Couriers Ltd in

Pune City?

Ans. On Job Method Off Job Method

* Vestibule Method * Classroom Method

* Demonstration Method * Role Playing Method

* Apprenticeship Method * Audio Visual Method

Other (Please Specify) _______________________

Q3. Which Training Method is more effective from above?

Ans. On Job Method Off Job Method

Q4. Does Training help to improve Performance.

Ans. Yes No

Q5. What are the basic objectives that you look while developing a Training

Programme?

Ans. To Increase Quantity of Output To Increase Quality of Output

To Promote for Higher Jobs. To reduce wastage and accidents

.

Q6. On what basis is selection of Trainees undertaken?

Ans. Qualification Experienced

Skills All of the Above

Q7. What are the important responsibilities for Training Programme to be highly

effective?

Ans. To recommend Sound Policies for Training and Development

To manage the Training Facilities

To carry out analysis and evaluation of Training Needs

To receive Feedback from employees about Training Programme

Q8. Where is Training and Development Programme undertaken?

Ans. Inside Organization Outside Organization

Q9. Which of the following Training Opportunities do you Offer in Training

Programme?

Ans. Leadership Training Computer Training

Technical Training Executive Training

Q10. On an average what is the frequency time used for Training and Development

Progarmme?

Ans. 1 Month 3 Months

6 Months 12 Months

Q11. How many Training Programme has been successfully conducted in Past One

Year?

Ans. Two Four

Six Other (Please Specify) _____

Q12. What are the different ways of Evaluation of Training Programme?

Ans. Performance Appraisals Group Discussion

Aptitude Tests Interviews with Union Officials

Q13. Who undertake the Evaluation of Training Programme?

Ans. Human Resource Team Head of Department

Reporting Manager Other (Please Specify) _____

Q14. Kindly enumerate three important Gains to you from the Training Programme.

Ans. __________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

Q15. What are the Problems and Difficulties in Training and Development Programme?

Ans. __________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

Thank you very much for your co-operation.

Date: Name : ________________

Designation: _______________

Department: _______________

Signature : _______________