w&m 2009 –bringing unified communications to the smartphone, delivering enterprise mobility...

© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Mobile CollaborationExtending Collaboration Tools to the Mobile Worker

Tim Stone

Head of Collaboration Solutions

European Markets

[email protected]


Agenda

Market Drivers and Mobility Trends

The Mobile Workspace

Mobility Solutions


Distance Yourself From Competitors

Business Imperatives In A Challenging Economy

Drive True Customer Intimacy

Unlock Employee Potential

Save to Invest

Transition To A Borderless Organisation


Mobility is Key to Business Communications 878 million mobile workers worldwide by 2009 - IDC

Mobility is 25–30% of telephony budget– $130B in 20085

28% of employees use their cellular phone as the primary work phone1

50-80% mobile calls made within the enterprise are between employees2

22-40% of mobile calls made within the enterprise are made next to a desktop phone3

Dual Mode (WiFi/Cellular) handsets expected to reach over 29m units by 20096

1IDC, 2Intel, 3Ovum/BT, 5VisionGain, 6Infonetics


Unified CommunicationsFixed and Mobile

Telephony and video

Messaging

Presence

Rich MediaConferencing


Agenda



Mobility Solution


Culture TechnologyProcess

Collaboration is the Platform for Business


The Network Is The Platform For Collaboration

Where are you?

Are you available?

What are your credentials?What are you doing?

Who are you? What device do you prefer?

What’s your title?

When’s your next meeting?


The Unified Workspace

Devices

Networks

OperatingSystems Business

Applications


Collaboration Architecture

Workspace Devices

Policy

Applications & MashupsiGoogle, Web Sphere,

SharePoint, etc. Custom Applications WebEx Connect

Security

LOB Apps that integrate SOA services

CallControl

Voice File Mgmt

Video Directory & Identity

DataSharing

Presence& Location

Routing& Queuing

IM & Chat

CustomData

Web Services

Intelligent Network (On Premises + On Demand)

SAP Wiki Custom SOA App

Personal Prod Docs

LOB Application

HR Application


Agenda



Mobility Solutions


Cisco Mobile Unified Communications

Portability Campus Mobility802.11 a/b/g

Wide-Area MobilityGSM/CDMA +

GPRS/Edge/EVDO

Tel

eph

on

yU

nif

ied

C

om

mu

nic

atio

ns

IP Communicator

Cisco Unified Personal

Communicator

Cisco 7920/21

Extension Mobility Dual Mode Phones

Cisco Unified Mobility

Cisco Partner

Cisco Unified Mobile

Communicator& Webex


Matching the Technology to the Role

Campus Mobile

Ap

pli

cati

on

Dev

ice

Op

tio

ns

Infr

astr

uct

ure

Personal Communicator (for laptops)

Mobile Communicator (for smart phones)

IP Phone

Wireless IP Phone

Dual Mode Device

Voice Ready Wireless Network

Virtual Office

Single Number Reach

Tele-worker

Road Warrior

Field Force

Knowledge

Worker


Extends Single Business Number to multiple devices

Single Business Voice Mailbox

Access to corporate dialing plans from multiple devices

Manual Handoff between Enterprise and Mobile Networks for call continuity

No mobile operator changes required

Direct Mobile access for LCR

Single Number Reach


Application Vision


Mobile Unified Personal Communicator Demo

Client for Smart and Feature Phones

Symbian, BREW, Windows Mobile, RIM

Corporate Directory and Voicemail

Meeting Place Notifications

Least cost routing

Presence


Dual Mode Solutions for Enterprise

In Enterprise WLAN, operates as an IP Phone

In public GSM network, operates as a GSM phone

Nokia

Cisco SCCP client on Nokia dual-mode E-series

Extends PBX features to phone

Nokia E71 Nokia E61 Nokia E61i Nokia E66Nokia E51


Cisco WebEx Meeting Center on Smartphones

Browser based access to meetings

Integrated audio and web conferencing on 3G or WiFi

Operating Systems BlackBerry

Symbian

Windows Mobile


Attend a scheduled WebEx meeting on the iPhone


View presentations, applications and desktops with live annotations


Click to Chat

Meeting Info

Mute/Unmute

View Content

On a Mobile Device

On a Computer

* Requires a host account

Pass the Ball*


Case Study: City of Maastricht, Netherlands Dual Mode Solution with NokiaBusiness Overview and Challenge Communications Infrastructure for new Government building Implement Mobile working Limited desk space

Solution 900 Nokia e Series Dual Mode Phones Nokia Intellisync Call Connect Cisco Unified Communications Manager Unified Wireless Infrastructure

Benefits Improved Citizen Response Improved employee collaboration Reduced office space


SERVICIO DE SALUD DE CASTILLA-LA MANCHA (SESCAM)

Business Overview and Challenge• Deliver healthcare to over 1.8 million citizens • Need to find a reliable, flexible replacement for traditional forms of communication• Desire to improve location of vital hospital equipment and personnel

Solution• Unified Communications and Wireless network• 450 fixed and 140 wireless IP Phones• Nokia E61 and E65 series mobile handsets for dual-mode use.• Single Number

Benefits• Cost reduction running VoIP.• More responsive services to patients.• X Ray and Electronic patient records on PDA• RFID tagging of equipment and patients


Collaboration is the Next Wave of ProductivityFixed and Mobile

CollaborateConnect Communicate

w&m 2009 –bringing unified communications to the smartphone, delivering enterprise mobility...

Technology

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cisco webex meeting

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