words that change cultures odin ho-2 - informal coalitions · 2014. 1. 15. · words that change...
TRANSCRIPT
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Welcome to
Words that change cultures
With Janine Waldman
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Solutions Focus in Action
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Today we will…
• Explore how our thoughts, words, questions and conversations influence organisational cultures
• Share your experiences of changing language and culture
• Experience the impact of SF language – e.g pre-suppositional language
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Introductions
• Who are you and what do you do?
• What will be the first signs that this session is being useful to you?
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Discussion
• Can conversations change things? • Those who think so each share an
example of a conversation you were involved in that resulted in change
• How come?
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“Change is happening all the time…
Gregory Bateson, Systems thinker and anthropologist
1904 - 1980
…our role is to identify useful change and amplify it.”
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The nature of change • What changes do people want? • Positive change: good things,
improvements, progress, better , excellence
• What we talk about affects what happens
• A good way of getting positive change is to talk about it
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Have a go – ‘Problem Talk’
• What’s the issue? • What’s wrong with what you’re doing? • Why are you doing so badly? • What’s the main cause of your difficulty? • Whose fault is it? • What are the other things that make it
difficult? • Why will it be difficult for you to do any
better?
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Have a go – ‘Solution Talk’ • What are you aiming to achieve? • How will you know you’ve achieved it? • What was the best you ever did (at this
thing)? • What went well on that occasion? • What will be the first signs that you’re
getting better? • How will other people notice this
improvement?
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What’s the difference between the two conversations
with regards to: • The content of the conversation
– what’s said e.g answers to questions
• The conversational stance – what you are assuming in your words about
competence, resource and locus of expertise
• The interactional quality – the quality of conversation, the relationship
between you, what would it look/ sound like to an observer
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Problem Focus and Solutions Focus
• Diagnose the problem
• Know what causes the problem
• Use this information to address the problem
• Recognise the ‘solution’
• Find ‘counters’ and know-how – things which contribute to the ‘solution’
• Build the solution (and vanish the problem)
It’s important to…
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“The art of being wise…
William James, Philosopher and psychologist,
1842 - 1910
…is the art of knowing what to overlook.”
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SOY ✖
Guardian newspaper 23.08.06
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DOUBLE ✔
Guardian newspaper 23.08.06
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Language and physical performance
“OLD” “SLOW”
“FEEBLE”
“WISE” “KNOWLEDGEABLE”
“EXPERIENCED”
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• Post-graduate students given a difficult task
• Interviewed after the task about next time
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Each question makes a difference
• (Future focused) • Positive • Specific
Which of your skills will you be using to help you do to this task well?
• (Past focused) • Negative • Global or abstract
What do you think was responsible for you getting a bad score?
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1 week later
• Students given the positive interview improved their test results significantly more than those given the negative interview
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• What did we do right, What went well?
• What will we do better (the next time)?
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• Presupposes – Ability – Resources – Contribution – Knowledge
• Draws attention to what’s been achieved, what’s possible
• Assumes the ability to succeed • Overlooks weakness, deficits, blame • Opens up possibilities/conversation
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Preparing for a tricky conversation
Direct Route
• What's going to be tricky about this conversation?
• What’s the cause of the (likely) tensions between us?
• What makes this person difficult? • What went wrong before?
• What alarm signals should I look out for?
• What else might go wrong? • What can I do to avoid having the
conversation?
Potential Excursions
• What are your best hopes for this conversation?
• What do you both want? • What do you value about this
person? • What’s worked well in the past in
similar situations? • What will be the first signs that
things are going well? • What else might be useful here? • What can you do now and/or in
the meeting?
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Conversation as fundamental unit of change
“If you change the conversation, then
there’s every chance you’ll
change everything that surrounds it” it,”
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Your takeaways…..
What’s been useful and interesting from today’s conversations for you?
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Resources
• Articles and books: http://www.thesolutionsfocus.co.uk/content/resources
• SF Network: http://www.solworld.org/
• Case studies: Reading Council and John Laing Integrated services, please email [email protected] and request your copy.
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