Work- Life Balance

Presented By: Luis Asturias, Patrick Jabbour, Julianne Rotherham,

Danny Echeverry, and Ying Wang

The Problem:

All employees want to have a more preferable work-life balance. How do we do a better job of managing the stresses of the work place and limiting their spillage into our employee’s personal lives? How can we enhance the lives of our employees as they relate to the Four Seasons Miami?

The Solution:

It is easy to increase the balance in the favor of “Life”. Just WORK less hours! Unfortunately, in Hospitality, working less is not always an option.

Therefore, we propose that the Four Seasons Miami takes on a “Live More” mentality.

We have created a 3-prong approach to increasing “LIFE” in the Workplace.

Daily Life Enhancing/Motivating

Activities

3 Minute Stretching in Morning/Afternoon Meetings Stretching is a great way to increase energy and

relieve stress. Vary the stretches on a daily basis. This will also promote a healthy workplace.

3 Minute Meditation in Morning/Afternoon Meetings

Clamming music can be played Also employees to take a “step back” before the

attack their workload

Inspiration of the Day in Morning/Afternoon Meetings

The hotel provides a list of 365 motivational quotes from influential people from history (businesspersons, artists, presidents, leaders, etc.) to each department.

Briefly, discuss 2 questions with your team: What does this quote mean? How can I apply this to the guest experience and my work

today? Example: “The best and most beautiful things in the world

cannot be seen or even touched- they must be felt with the heart.” –Helen Keller 

This means that the success of our daily interactions with people hinge on how we make them feel.

When I encounter a guest today, I am going to make sure that I make them feel that I care.

Monthly Life Enhancing Activities

Exercise class Sponsored by Sports Club LA Examples of this class could be yoga, cycling,

group jogging, dance, etc. All employees are invited on a complementary

basis. This could take place in the Ballroom, at Sports

Club LA, or at a public location.

Yearly Summer Family Picnic Day

Family friendly event held during the day at a public/private park in the area.

Employees would be invited to bring their immediate family/relatives at little to no cost to them.

Hotel would provide a day full of music, games, food, sports, prizes/raffles, activities for the kids as a way of showing appreciation.

No alcohol at this is family event. This can be done in a cost effective way and

planned around our operational needs.

Benefits

Four Season Family Increase employee satisfaction, keep up the service

standards, reduce employee turnover rate, and keep reputation as Forbes Top 100 Places to Work

Guest Motivated employees consistently deliver high levels

of service.

Employee Reduce stress, building personal work life balance,

building life attitude and value balance, and increases employee appreciation.

The “Live More” Mentality

Incorporating this 3-prong approach into Four Seasons Miami will help to increase “LIFE” in the workplace.

This promotes healthy living and healthy stress reducing tactics; ultimately, preparing employees for a successful day.

And a yearly summer picnic will allow Four Seasons Families to connect and be appreciated for all their hard work at the hotel.