workforce gamification - e-learning fusion · learning and training activities real-time...
TRANSCRIPT
![Page 1: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/1.jpg)
WORKFORCE GAMIFICATION
![Page 2: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/2.jpg)
GAMIFICATION: IS IT A GAME?
![Page 3: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/3.jpg)
We’re playing games
![Page 4: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/4.jpg)
We’re NOT playing games
![Page 5: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/5.jpg)
GAMIFICATION
The use of game mechanics and experience design to digitally engage and motivate people to achieve their goals
![Page 6: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/6.jpg)
GAMIFICATION in real life
![Page 7: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/7.jpg)
GAMIFICATION in the virtual life
![Page 8: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/8.jpg)
GAMIFICATION: A FITBIT FOR WORK
• Encouraging performance & learning
• Benchmarks, personal records• Friendly personal and team
competitions
![Page 9: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/9.jpg)
THE ENGAGEMENT CHALENGE
![Page 10: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/10.jpg)
WORK IS CHANGING:
Addressing alignment and engagement in real time
ALIGN Company goals
match KPIs
TRACKSet goals & give
feedback
IMPROVE Coach and learn
![Page 11: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/11.jpg)
THE EMPLOYEE JOURNEY
Onboarding
Career Development
Social connectedness
PerformanceImprovement
PersonalGrowth
Learning
![Page 12: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/12.jpg)
MOVE THE PERFORMANCE NEEDLE
![Page 13: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/13.jpg)
CASE STUDIES• eLearning: 3X more learning
completion• Call Center: sales KPIs up 10% • Contact Center: + 10% in customer
service KPIs • Tool Adoption: 90% recommend
using gamification
• Onboarding: 85% completion rate
![Page 14: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/14.jpg)
AN ENGAGEMENT LAYER AT WORK: GAMIFICATION
Social Feeds
Game Narrative
Leaderboards and badges
Learning and training activities
Real-time Performance KPIs
Next Best Action
![Page 15: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/15.jpg)
![Page 16: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/16.jpg)
USING NARRATIVES TO DRIVE PERFORMANCE
CITY Learning & onboarding
SCAVENGER Knowledge & train
GLOBAL EXPLORER
Learning
RACE Performance
![Page 17: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/17.jpg)
![Page 18: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/18.jpg)
EVENT BASED MICRO LEARNING & COACHING
![Page 19: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/19.jpg)
![Page 20: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/20.jpg)
INTEGRATING WITH ENTERPRISE APPS: A “WEARABLE”
![Page 21: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/21.jpg)
![Page 22: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/22.jpg)
USING COMPETITION TO DRIVE PERFORMANCE
![Page 23: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/23.jpg)
![Page 24: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/24.jpg)
MEASUREMENT & ANALYTICS
![Page 25: WORKFORCE GAMIFICATION - E-learning Fusion · Learning and training activities Real-time Performance KPIs Next Best Action. USING NARRATIVES TO DRIVE PERFORMANCE CITY Learning & onboarding](https://reader034.vdocument.in/reader034/viewer/2022042317/5f05ad677e708231d414269f/html5/thumbnails/25.jpg)
Demo