AGENDA

EXPECT WHAT?

QUIZ.

DEFINITIONS.

ROAD MAP.

Session I

Questions and conclusion.

EXPECTATIONS

QUIZ

Goal is:

An observable and measurable end result having one or more objectives to

be achieved within a more or less fixed timeframe.

Plan is:

Written account of intended future course of action (scheme) aimed at

achieving specific goal(s) or objective(s) within a specific timeframe.

IMPORTANT DEFINITIONS

Market.

SMART.

Strategy.

Profit & Loss.

Revenues & expenses.

Job specifications.

Job qualifications.

Management.

Efficiency and effectiveness.

NEW BUSINESS TRENDS

E-marketing.

Startups.

Entrepreneurs.

SMEs.

Franchise.

Outsourcing.

Fintech.

connectivity.

Evangelism.

COURSE OVERVIEW

Communication:

A process by which information is exchanged between individuals through

a common system of symbols, signs, or behavior.

WONDER

Talking to other, difficult!

Meeting new people, comfortable.

Importance of communication effectively.

COURSE OUTCOMES

Identify common communication problems.

LISTENING

Active listening.

Ears and mouth.

Processing.

QUESTIONS

Skills of Asking Questions.

Types of questions.

Importance of Questions.

After Questions.

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NON VERBAL!

Verbal & Non verbal communication.

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4 FEARS

The 4 fears we all have:

1. fear of failure.

2. Embarrassment.

3. Losing power.

4. Rejection.

KNOW YOURSELF

Johari window

OPEN QUSTI