workplace communications
DESCRIPTION
Workplace Communications. Susan McGinley [email protected] (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement - PowerPoint PPT PresentationTRANSCRIPT
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“Communication” is …
What?
Why employees leave companies.
The most popular employee complaint.
The most important management skill.
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Communications Basics
Listening Skills
GroupThink vs. Employee Engagement
Corporate Culture
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Listening Skills
Natural Instinct is to Not Listen
Listening is Active Participation
“Good Listeners” do the following:1
1. Think ahead of talker;2. Weigh evidence presented;3. Periodically review/summarize points presented; &4. Listen between the lines.
1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999
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Employee Engagement
“The Road to Abilene” Story2
2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974
Avoid GroupThink Encourage Participation
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Corporate Culture –Effective Communication Loop
Accurate Information & Constructive Feedback is
Communicated
People Talk Candidly without Fear of Reprisal
or Judgment
Good Listeners Build Trust &
Desire To Share Information
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Corporate Culture –Ineffective Communication Loop
Distorted Messages
Communicated to Meet Perceived
Expectations
People Hoard Information & Only Present Good Results
Communication Barriers
(Inconsistency, Punishment,
Poor Listening, Unrealistic
Expectations)
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Communication Methods
Management Meetings Skip Level Town Hall Business Reviews
Cascading Information Newsletters (emails, postings, etc.) Informal (water cooler, rumors, etc.)
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Communications Survey
RATE THE FOLLOWING (see handout)…
Where is your company going?
Who is responsible for doing what?
How do you do your job?
How is your performance?
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Communications for Success
COUNTDOWN OF TIPS…
Applicable to All Organizational Levels
For Immediate Implementation
QUESTIONS?