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WORKPLACE FACTORS:A HAZARD IS A HAZARD
March 12, 2018
Emma Ashurst, Senior Occupational Health and Safety Specialist, CCOHS
Jordan Friesen, National Director, Workplace Mental Health, CMHA
WORK CAN IMPACT OUR HEALTH
•Psychosocial risk factors are linked to employee health
•Spectrum – positive and negative experiences (perception)
•Psychological and physiological impact
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MOVING BEYOND THE PHYSICAL…
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Safety Hazards
Health Hazards
Healthy
and safe
workplace
Equipment
Biological
Materials
Physical
Environment
Musculoskeletal
Disorders (MSDs)
Process
Chemical
People
Psychological
WHAT IS…
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A workplace that promotes
workers' psychological
well-being and actively
works to prevent harm to
worker psychological health,
including in negligent,
reckless or intentional
ways
A Psychologically
healthy
workplace?
EVOLUTION – TWO CONCEPTS
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Psychologically
HealthyIndividual
Psychologically
SafeOrganization
Protection Promotion
WHAT CAN EMPLOYERS DO?
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Source: Great-West Life Centre – Workplace Strategies for Mental Health
Collaborate Strive
Assume
Require
Maintain
ActRespect
IncorporateRespond
Ensure
Pay
PSYCHOSOCIAL RISK FACTORS
Workplace Factors
•Identified by researchers at Simon Fraser University
•Based on extensive research and review of empirical data
•Derived from national and international best practices
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PSYCHOSOCIAL RISK FACTORS
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Workplace factors impact
Organizational health
Individual health
Organizational financial health
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4
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Psychological Support
Organizational Culture
Clear Leadership and Expectations
Civility and Respect
Psychological Job Fit
Growth and Development
Recognition and Reward
Involvement and Influence
Workload Management
Engagement
Balance
Psychological Protection
Protection of Physical Safety
Other
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PSYCHOSOCIAL RISK FACTORS
WHAT ARE THE CHALLENGES?
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Resources
Change
Knowledge
Competing priorities
What about in your workplace?
REFLECTION AND ACTIVITY:RISK FACTORS / YOUR WORKPLACE
•Do you recognize these factors in your workplace / work environment?
•What mental health issues may your workplace be witnessing?
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RECOGNIZE
•Take ownership and leadership
•Get support from the "top“
•Then…get support from everyone
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ASSESS
•Review/analyzing data
•Establish baseline data
•Policies and procedures
•Workplace audits
•Survey tools
•Discussion Groups
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ASSESS
•Behaviour Changes (Individual Level)
•Changes in typical/usual behaviour/emotions
•Poor performance
• Increased absences
•What is already in place?
•Identify the key needs and expectations of the workplace
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CONTROL
•Use hierarchy of control
•Develop a detailed plan
• Item, Responsible Person/Group, Due Dates
•Communicate!!!
•Link initiatives
•Put your plan into action!
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CONTROL
•Job Design
•Work planning
•Project and change management
•Leadership
•Comprehensive policy/procedure
•Training
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EVALUATE
•Monitor, evaluate and maintain the program
•What did you learn?
•What would you change?
•What would you stop doing?
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COMMUNICATE AND RECOGNIZE
•Important to communicate throughout the process
•Patience, Persistence, Perseverance
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PSYCHOLOGICAL HEALTH AND SAFETY
CAN/CSA-Z1003-13/BNQ 9700-803/2013
For the workplace
Workplace factors
Free until 2018
English and French
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NATIONAL STANDARD CONTENTS
Enlisting leadership/participation of all
Planning
Implementation
Annexes
Implementation guide
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NINE PROMISING PRACTICES
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Business case1
Commitment
Communicate
Embed
Resources
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3
4
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Policies, procedures and
practices6
Change management
Measure
Beyond initial implementation
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Mental Health Commission of Canada Case Study Research Project
GUARDING MINDS AT WORK
•Created by the Centre for Applied Research in Mental Health and Addiction
•Funded by the Great-West Life Assurance Company
•Operationally supported by the Canadian Centre for Occupational Health and Safety
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HEALTH AND SAFETY EXECUTIVE
Source: http://www.hse.gov.uk/stress/standards/ and http://www.hse.gov.uk/pubns/indg424.pdf
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HEALTH AND SAFETY EXECUTIVE
Source: http://www.hse.gov.uk/stress/assets/docs/stress-talking-toolkit.pdf
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EU-OHSA
Source: https://osha.europa.eu/en/themes/psychosocial-risks-and-stress
ANOTHER OPTION … ABC
•Discussion groups
•Appreciate, better, change
•By department or unit
•Report back to organization
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MORE EMPLOYER ACTIVITIES
•Policy development
•Psychological lens
•Education and awareness training
•Integration into your ‘traditional’ health and safety program
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HEALTH AND SAFETY COMMITTEE
•Support workplace initiatives
•Participate in training
•Support workers
•Help assess using the Standard
•Support respectful behaviours
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KEEP IT SIMPLE
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Be
kind
Be
authentic
Show
compassion
Build
trust
You don’t need to be a counsellor to ask “are you okay today?”
OVERCOMING BARRIERS
Recognize potential workplace issues relating to mental health issues:
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ConcentrationOrganization/
DeadlinesWorking
relationships
MAINTAINING STAMINA
•Vary tasks
•Provide opportunities to learn
•Work from home – whole or part
•Consider job-sharing
•Shorter, more frequent breaks
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CONCENTRATION
•Personal headphones
•Series of smaller tasks
•Take concentration breaks when needed
•Increase natural lighting
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MEMORY/ORGANIZATION
•Use recording devices
•Write down issues
•Ask for instructions in writing
•Ask for additional training time
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•Define what constitutes positive working relationships
•Develop measurement criteria
•Use strategies to mitigate issues
WORKING RELATIONSHIPS
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PROVIDING SUPPORT
•Encourage help from counsellors or EAP
•Support use of medical appointments
•Provide awareness training for all workplace participants regarding mental illness
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BE AN ACTIVE LISTENER
•Ask questions
•Repeat back for confirmation
•Reduce confusion
•Give opportunity for person to provide clarity or corrections
•Be genuine, sincere, compassionate, empathetic
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EMPATHY
The ability to accurately recognize the immediate
emotional perspective of another person while
maintaining one’s own perspective
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BASIC EMPATHIC STATEMENTS
•“It sounds like you are saying…”
•Most effective to use in the workplace
•Shows observant and caring behavior
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ACCOMMODATE STRESS
•Duty to accommodate
•Request note and functional abilities
•Same approach as visible disabilities
•Examples:
•Reassignment
• Flexible hours
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REMAIN AT WORK/RETURN TO WORK
•Work can be a place of support and healing
•Must be a safe space
•Program should be in place before its actually needed
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RETURN TO WORK
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•Same principles
•Focus on functionality
•Engage stakeholders
•Remember the rest of team
SUGGESTIONS AND FINAL THOUGHTS
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Engage all
stakeholders
Patience:
Change takes timePerseverance
Help people see
the value
Celebrate
success
We are all in
it together
TOOLS AND RESOURCES
CCOHS
Healthy Minds Portal www.ccohs.ca/healthyminds
Healthy Workplaces Portal www.ccohs.ca/healthyworkplaces
Mental Health Fact Sheetswww.ccohs.ca/topics/wellness/mentalhealth/
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TOOLS AND RESOURCES
CSA Group
Assembling the Pieces: An Implementation Guide to the National Standard for Psychological Health and Safety in the Workplacewww.csagroup.org/documents/codes-and-standards/publications/SPE-Z1003-Guidebook.pdf
CAN/CSA-Z1003-13/BNQ 9700 – 803/2013- Psychological health and safety in the workplacehttp://shop.csa.ca/en/canada/occupational-health-and-safety-management/cancsa-z1003-13bnq-9700-8032013/invt/z10032013
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TOOLS AND RESOURCES
Great West Life Centre for Mental Health
Workplace Strategies for Mental Healthwww.workplacestrategiesformentalhealth.com/
Guarding Minds @ Work www.guardingmindsatwork.ca
Psychologically Safe Leaderwww.psychologicallysafeleader.com
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TOOLS AND RESOURCES
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Mental Health Commission of Canada
An Action Guide for Employershttp://www.mentalhealthcommission.ca/English/media/3050
Mental Health First Aidhttp://www.mentalhealthfirstaid.ca/EN/Pages/default.aspx
Healthcare Assessment Tools – Coming Soon!
www.caringforhealthcareworkers.com
www.caringforparamedics.com
TOOLS AND RESOURCES
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Health and Safety Executive – United Kingdom
Management Standards – Stresshttp://www.hse.gov.uk/stress/standards/
Go Home Healthy – Work-Related Stresshttp://www.hse.gov.uk/gohomehealthy/stress.htm
TOOLS AND RESOURCES
Occupational Health Clinics for Ontario Workers (OHCOW)
Mental Injury Prevention Tools – Copenhagen Psychosocial Questionnaire (COPSOQ)http://www.ohcow.on.ca/edit/files/mip/UsingCOPSOQ.pdf
StressAssess.ca - Workplace and Personal Editions(COPSOQ III, Canadian data)
https://stressassess.ca
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THANK YOU!
Emma Ashurst, Senior Occupational Health and Safety Specialist, CCOHS
Jordan Friesen, National Director, Workplace Mental Health, CMHA