WORKSHOP PENYELENGGARAAN KEGIATAN FASILITAS (FAL) UDARA

DI BANDAR UDARA INTERNASIONALBALI 30 AGUSTUS 2017

Standar Operating Procedure Unruly Passenger

Presented by Kadek Bayu TemajaPT GARUDA INDONESIA

UNRULY PASSENGER

ICAO Annex 17 to the Convention on International Civil Aviation 1944 (the Chicago Convention), Security -Safeguarding International Civil Aviation against Acts of Unlawful Interference, defines a disruptive passenger as:

• A passenger who fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members and thereby disturbs the good order and discipline at an airport or on board the aircraft.1

TOKYO CONVENTION 1963

PILOT AUTHORIZATION:

•Article 1 : Covers acts jeopardizes safety or good order and discipline on board.

•Articles 6 & 7 : Power to restrain an offender until the next landing.

•Articles 8 & 12 : Power to disembark certain persons.

•Articles 9 & 13 : Power to deliver a serious offender to the competent authorities.

Convention on Offences and Certain Other Acts Committed on Board Aircraft

ICAO ANNEX 9 - FACILITATION (FAL)

• 6.44 Each Contracting State shall, to deterand prevent unruly behaviour, promotepassenger awareness of the unacceptabilityand possible legal consequences of unruly ordisruptive behaviour in aviation facilities andon board aircraft.

• 6.45 Each Contracting State shall takemeasures to ensure that relevant personnelare provided training to identify and manageunruly passenger situations.

CREW TRAINING FOR HANDLING UNRULY PASSENGER

ICAO ANNEX 6

Chapter 13.4 – Training Program

13.4.1 An operator shall establish and maintain anapproved security training programme whichensures crew members act in the most appropriatemanner to minimize the consequences of acts ofunlawful interference. As a minimum, thisprogramme shall include the following elements:

a) determination of the seriousness of any occurrence;

b) crew communication and coordination;

c) appropriate self-defense responses;

d) use of non-lethal protective devices assigned to crew members whose use is authorized by the State of the Operator;

e) understanding of behaviour of terrorists so as to facilitate the ability of crew members to cope with hijacker behaviour and passenger responses;

f) live situational training exercises regarding various threat conditions;

g) flight deck procedures to protect the aeroplane; and

h) aeroplane search procedures and guidance on least-risk bomb locations where practicable.

PM 137 / 2015

7.4.5 Pendidikan dan pelatihan khusus(specialized training) sebagaimanadimaksud butir 7.4.4 sekurang-kurangnya mencakup:

f. Awak pesawat udara (Flight Crew Compartment dan Cabin Crew)

10. Prosedur penanganan penumpangyang tidak patuh dan mengganggu(unrully and distrubtive passanger);

UU NO. 1 TAHUN 2009 TENTANG PENERBANGAN

Pasal 54

Setiap orang di dalam pesawat udara selamapenerbangan dilarang melakukan:

a. perbuatan yang dapat membahayakankeamanan dan keselamatan penerbangan;

b. pelanggaran tata tertib dalampenerbangan;

c. pengambilan atau pengrusakan peralatanpesawat udara yang dapatmembahayakan keselamatan;

d. perbuatan asusila;

e. perbuatan yang menggangguketenteraman; atau

f. pengoperasian peralatan elektronika yang mengganggu

g. navigasi penerbangan.

Pasal 55

Selama terbang, kapten penerbangpesawat udara yang bersangkutanmempunyai wewenang mengambiltindakan untuk menjamin keselamatan, ketertiban, dan keamanan penerbangan.

IATA RECORDS

OF UNRULY

PASSENGERS

2015

THREAT LEVEL OF PAX

• Level 1- Disruptive behavior

• Level 2- Physically abusive behavior

• Level 3- Life Threatening behavior

• Level 4- Attempted breach/ actual

breach of FCC

THREE LEVEL OF INCIDENTS

I. Verbal Warning I

II. Continuous disturbance, verbal warning 2xincluding “law statement form”

III. If continuing interference, or a passenger /crew injured or subjected to a seriousthreat of injury. Restraint device has to beused and / or a diversion or unscheduledlanding is made.

TECHNIC HANDLING UNRULY

#1 DP

#3

#2

#4

Communicator

Element of Surprise

Handcuffing

Element of Surprise

RESTRAINT DEVICES

TRAINING HANDLING UNRULY PASSENGER

AT GARUDA INDONESIA TRAINING CENTER

HANDLING UNRULY PASSENGER

GA 715 SYD-DPS

Noisy and Abusive Pax restrained after FA gavehim Verbal Warning 2 times and Final Warningcard issued by PIC

FLOW PROCESS INCIDENTS

PRE FLIGHT

DISRUPTIVE PAX

INFLIGHTDISRUPTIVE PAX

GA POLICY

RECCOMEND TO BOARD

REJECT TO BOARDPAX & HIS/HER BAG

ACTION SHOULD BE TAKEN :• Verbal Warning 2 times+law statement

• Final Warning Card.• Restraint unruly Pax.

• Divert (if the problem escalate& jeopardize to flight safety).

WITNESS FORM &EVIDENT

POST FLIGHT

AIRLINE, PORT SEC.

STAND BY AT THE GATE

1. Selectee Form, Warning 2 times

2. Behavior Analysis

monitoring

UNFIT

FIT

HAND OVER TOPOLICE

Flow Process Handling Unruly Incidents

Thank You