worldspan training september 2007 -...

Worldspan Training September 2007

Worldspan Training September 2007

September 2007

Copyright© September 2007 Worldspan Training and Development London

Table of Contents SECTION A ~ INTRODUCTION Automated Miscellaneous Charger Order (MCO) 1 General Product Information 1 Agency Information Record (A.I.R.) Table 2 SECTION B ~ FUNCTIONALITY General Process to Issue an Automated MCO using the template(s)

3

Reason For Issuance Code (RFIC) 5 Display a completed Automated MCO template 10 Delete a completed Automated MCO template 11

Issue an Automated MCO using the template(s) 12 Exceptions regarding issuance of an Automated MCO template

12

Void an Automated MCO 13 General Process to Issue an Automated MCO using Linear entries

13

Method 1 – Completed Automated MCO template(s) and Linear Option

13

Method 2 – Linear Options without a completed Automated MCO template(s)

14

General Process to Issue a Net Remit Automated MCO using the template(s)

16

General Process to Issue an Automated Agent Refund Voucher (ARV) MCO using the template(s)

17

General Process to Issue an Automated Agent Refund Voucher (ARV) MCO using Linear entries

21

SECTION C ~ MISCELLANEOUS Reason For Issuance Codes and their meaning – January 2006

23

Automated MCO examples 24

AUTOMATED MCOs

_______________________________________________________________ LON Training - 1 - September 2007

AUTOMATED MISCELLANEOUS CHARGE ORDER (MCO)

An Automated Miscellaneous Document (MCO) can be issued in Worldspan by specifying ‘M’ in the EZ entry (i.e. EZM). The information regarding the Automated MCO is entered either by adding it in a series of templates or in a linear entry. When the EZM entry is performed the information printed on the Automated MCO is taken from the stored data template(s) or the linear entry. Automated MCOs increase productivity by replacing a manual functionality. Local issuance processes remain unchanged. Automated MCOs replace the manual MPDs.

GENERAL PRODUCT INFORMATION INFO AUTOMCOBSP HELP AUTOMCOBSP

•••• The entry 4GTA will log the initial range of Automated MCO document numbers.

The entry will only be required once as a new range of 50 will be assigned automatically whenever the previous allocation runs out.

•••• The size of the allocation is by default set to 50. Only with BSP written approval,

and depending on the volume of Automated MCOs that are issued at the location, the size of the range may be changed to a higher or lower number (maximum number is 2000).

•••• BSP ATB2 document coupons must be used to print an Automated MCO. Plain

paper, OPTAT or blank ATB2 document coupons cannot be used.

•••• Pectab A2 needs to be loaded on each location to enable AUTO MCO and ARV to print on ATB2 coupons.

Entry: 4G/PT-LOAD#A2#(PRINTER ADDRESS)

• Pectab A3 needs to be loaded for Italy and France on each location :

1. Italy – to be used at all locations enables audit coupons to print. Error message if A2 is loaded and ARV attempted – MCO NOT ALLOWED/INVALID TICKET FORMATTER 2. France – to be used at all locations. Enables French verbiage to print. Entry: 4G/PT-LOAD#A3#(PRINTER ADDRESS

•••• The entries 4GS or 4GT*1234567 (where 1234567 is the agency’s IATA number)

will display the set of sequential Automated MCO document numbers.

•••• An Automated MCO can be issued as a stand-alone document or in the same transaction with other documents (i.e. itinerary, invoice, ticket).

•••• The Automated MCO document number will not reflect in the ticketing field (7T/) on

the face of a PNR. Each Automated MCO document number will display as a separate item in the Document History (*DH).

AUTOMATED MCOs


• The use of the Net Remit option is allowed when issuing an Automated MPD. The @BT or @IT option is not allowed when issuing an Automated MCO except in Germany and Hong Kong.

• An Automated MCO is logged as a separate item in the Daily Documentation Log

(DDL) and is preceded with the identifier ‘M’. This identifier will also be displayed in the Daily Activity Report (DDP), ATB Stock Control table (DDS) and in the Document History (*DH).

• An Automated MCO number does not transmit to the airline. •••• Should only one Automated MCO document number remains out of the old range,

but three are required for the issuance in process, this last number will be system voided (V*) and reported to BSP as discarded. This only works for a single Automated MCO document number. Should two be left, but three are required, then name select (i.e. #N1.1) must be used.

•••• The Worldspan ‘house cleaning’ process looks at the date the ATB2 document

numbers were assigned at the agency level. If that date is greater than 180 days (6 months), then Worldspan discards the remaining ATB2 document numbers. Next time an attempt is made to issue an Automated MCO, the issuance entry assigns automatically a new range of Automated MCO document numbers.

AGENCY INFORMATION RECORD (A.I.R.) TABLE HELP A.I.R. HELP 4G#

The A.I.R. Table must include ‘M’ in the EZ OPTIONS field. If the option ‘M’ is not included, issuance of Automated MCOs will be restricted. Please contact the Worldspan Helpdesk if ‘M’ is not shown in the EZ OPTIONS field. Entry 4G (partial display)

4G

WORLDSPAN TRAINING CENTRE 2

LONDON GB

IATA....99 42302 PSEUDO.......1DQ NMC CITY CODE..QGB

SATO..N/A AUTO VAL.....YES COMP SEG SELL..NO

INTERFACE LVL..018 VR BP TRAILER...NO DUAL USER......YES

BP PRINTER...828102 COMMERCIAL.....NO

EZ OPTIONS.....TEML N TELEX........NO APRVD E-TKT....YES

LADDER.........HZ AMTRAK TKTG..YES TRAINING.......NO

BP PTR EXCEPT..NO ISO CODE.....GB LOC.UNITED KINGDOM

ARC REPORT.....NO CUR CODE.GBP

DAILY DOC LOG..YES DIAL IN......DA4C32 MINI-LLI W/TKT.NO

TD LOCATION..N/A CAR CURRENCY...GBP

TIME OUT......YES LANGUAGE.......

DIAL PP AUTH.1.010 DIAL PP USED.000)>

AUTOMATED MCOs


FUNCTIONALITY

Different options:

1. General process to issue an Automated MCOusing the template(s). 2. General process to issue an Automated MCO using linear entries. 3. General process to issue a Net Remit Automated MCO using the template(s). 4. General process to issue an Automated Agent Refund Voucher (ARV) MCO

using the template(s). 5. General process to issue an Automated Agent Refund Voucher (ARV) MCO

using linear entries.

1. GENERAL PROCESS TO ISSUE AN AUTOMATED MCO USING THE TEMPLATE(S)

� Applicable to ALL Countries The entry to display the initial AUTOMATED MCO blank template is:

MCO MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO ( )

AT ( ) RFIC ( )

TYPE OF SVC (

) COMM (P) ( )

ISO (GBP) FARE( ) FARE PER PSGR ( ) Y/N

ISO ( ) EQUIV FARE ( ) BSR ( )

MCO TFC CDE ( ) MCO TFC AMT ( ) TOTAL 0

VALIDATING CARRIER ( ) TOUR CODE ( )

DATE #14AUG05# SID #1DQ # AGT #G2*# ADDL MCO TFC ( ) DATA ( )

MCO ( ) 1-ORIGINAL ISSUE 2-AGENT REFUND VOUCHER

ACTION ( ) F/FILE E/EXIT D/DELETE H/HELP

>

The display of the initial AUTOMATED MCO blank template auto fills:

• The COMM template field with a ‘P’ for percent.

• The local currency code in the ISO field for the FARE.

• The DATE, SID and AGT fields.

AUTOMATED MCOs


MCO 01 Number of Automated MCO displayed (The first Automated MCO displayed).

PAGE 1 OF 1 Number of Automated MCO template displayed.

*MISCELLANEOUS CHARGE ORDER* Title of the display/template.

VIEW Action taken at this stage – just viewing the template.

TO Name of airline the Automated MCO is addressed to.

AT Airport name where the Automated MCO will be exchanged.

RFIC Reason For Issuance Code.

TYPE OF SVC Type of Service.

COMM (P) Commission in Percentages.

ISO International Standarisation Organisation for currency codes.

FARE Base Fare

FARE PER PSGR Y/N Fare per passenger – Yes or No?

ISO Secondary International Standarisation Organisation currency code.

EQUIV FARE Equivalent Fare.

BSR Bankers Selling Rate.

MCO TFC CDE Automated MCO Taxes, Fees & Charges Code.

MCO TFC AMT Automated MCO Taxes, Fees & Charges Amount.

TOTAL Total amount of Automated MCO.

VALIDATING CARRIER Two letter validating airline code.

TOUR CODE Tour Code. � @BT or @IT is not applicable.

DATE Date of original creation.

SID Subscriber ID (Pseudo City Code).

AGT Agent initials creating the Automated MCO.

ADDL MCO TFC Additional Automated MCO Taxes, Fees & Charges template.

DATA Additional Data template.

MCO Automated MCO product phase number to be used. � 1 = Original Issue � 2 = Agent Refund Voucher

ACTION Action to be taken from Worldspan. � F = File (and proceed to next stage) � E = Exit template � D = Delete template � H = Help/explanation of template

AUTOMATED MCOs


Reason For Issuance Code (RFIC) A dash ( - ) entered in the RFIC template field will display the list and explanation for the RFIC codes. MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO ( )

AT ( ) RFIC (-)

TYPE OF SVC (

) COMM (P) ( )








>

Response: MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO ( )

AT ( ) RFIC ( )

TYPE OF SVC (

) COMM (P) ( )








A - AIR TRANSPORTATION

B - SURFACE TRANSPORTATION

C - BAG SHIPPED AS CARGO)>

The usual scrolling entries MD, MU etc will display the complete list of codes.

(partial display) A - AIR TRANSPORTATION


C - BAG SHIPPED AS CARGO

D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR

E - CAR HIRE

F - SLEEPER/BERTH

G - UPGRADING

H - UNDER COLLECTIONS

I - TAXES/FEES/CHARGES

J - DEPOSITS/DOWN PAYMENTS

K - REFUNDABLE BALANCES / AGENT REFUND VOUCHER

L - HOTEL ACCOMODATIONS

M - SUNDRY CHARGES

N - CANCELLATION FEE

O - OTHER

P - REBOOKING FEE DOMESTIC (INCLUDING VAT WHERE APPLICABLE)

Q - REBOOKING FEE INTERNATIONAL (EXCLUDING VAT)

R - LOST TICKET FEE (CHARGE FOR REPLACEMENT)

AUTOMATED MCOs


The following is an example of a completed AUTOMATED MCO initial template: MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO (BRITISH AIRWAYS )

AT (MANCHESTER RINGWAY AIRPORT ) RFIC (1)

TYPE OF SVC (TICKET ON DEPARTURE

) COMM (P) (1 )

ISO (GBP) FARE(34.50 ) FARE PER PSGR (Y) Y/N


MCO TFC CDE (XP) MCO TFC AMT (25.00 ) TOTAL 0

VALIDATING CARRIER (BA ) TOUR CODE ( )

DATE #14AUG05# SID #1DQ # AGT #G2*# ADDL MCO TFC ( ) DATA (X)

MCO (1) 1-ORIGINAL ISSUE 2-AGENT REFUND VOUCHER

ACTION (F) F/FILE E/EXIT D/DELETE H/HELP

>

• BSP recommends the TO, AT and TYPE OF SVC template fields are entered with

the full name of the airline, airport and type of service rather than just the 2 or 3 letter code(s).

• If the ‘service fee’ (i.e. XP or DU for Polish agencies) is to be shown on the

Automated MCO, the MCO TFC CDE and MCO TFC AMT template fields must be filled in with the Automated MCO TFC code and amount as advised by the airline.

• The Automated MCO total amount is calculated automatically by Worldspan. • By entering ‘X’ in the DATA template field, once the initial Automated MCO

template is completed, and ‘F’ has been selected in the ACTION template field, the OPTIONAL DATA template will display.

The following is an example of a blank OPTIONAL DATA template: MCO 01/PAGE 2 OF 2 ***OPTIONAL DATA*** >VIEW

FOP ( ) APVL CDE ( )

FOP2 ( ) APVL CDE2 ( )

FOP AMT ( ) FOP2 AMT ( )

ENDORSEMENT (

)

ISSUED IN CONNECTION ( )

REMARK (

) TKT TAXES ( )

ACTION ( ) F/FILE B/BACK E/EXIT H/HELP

>

AUTOMATED MCOs


MCO 01 Number of Automated MCO displayed (This is the first Automated MCO displayed).


*** OPTIONAL DATA *** Title of the display/template.


FOP Form Of Payment.

APVL CDE Credit Card Approval Code.

FOP2 Form Of Payment number 2.

APVL CDE 2 Second Credit Card Approval Code.

FOP AMT Amount to be charged to Form Of Payment 1.

FOP2 AMT Amount to be charged to Form Of Payment 2.

ENDORSEMENT Ticket Endorsements.

ISSUED IN CONNECTION Issued In Connection (ticket number).

REMARK Remarks to be printed on the Automated MCO.

TKT TAXES Ticket Taxes.

ACTION Action to be taken from Worldspan. � F = File (and proceed to next stage) � B = Go back to previous template � E = Exit template � H = Help/explanation of template

The following is the OPTIONAL DATA template with data in some of the template fields: MCO 01/PAGE 2 OF 2 ***OPTIONAL DATA*** >VIEW

FOP (CA ) APVL CDE ( )



ENDORSEMENT (NON REF/VALID ON BA ONLY

)


REMARK (MANLHR BA1385V 1JUL FARE CALC MAN BA LON 25.50BA MAN 9.0

0GBP34.50END BA##PLEASE PICK UP TICKETS 2 HOURS BEFORE DEPARTURE

AT BRITISH AIRWAYS TICKET COUNTER AT THE AIRPORT

) TKT TAXES (X)

ACTION (F) F/FILE B/BACK E/EXIT H/HELP

>

• For PTA and TOD Automated MCOs it is mandatory that the correct format is used

in the REMARK template field. This data must be the flight data (routing, two letter airline code, flight number, class of service and date of travel) separated with the words FARE CALC and then the fare calculation. This information is mandatory in order for the airline to be able to locate their PNR by the flight information printed on the Automated MCO.

AUTOMATED MCOs


• In the REMARK template field, two end items ( ## ) must be typed in after the fare calculation and prior to any remarks/free flow data. This is Worldspan’s way to identify where the fare calculation ends and the free flow data (if present) begins and also for the information to print correctly on the Automated MCO document.

• By entering ‘X’ in the TKT TAXES template field, once the Automated MCO

OPTIONAL DATA template is completed and ‘F’ has been selected in the ACTION template field, the TICKET TAXES template will display.

The following is the TICKET TAXES template: MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW

CODE AMOUNT CODE AMOUNT CODE AMOUNT

TX01( ) ( ) TX02( ) ( ) TX03( ) ( )

TX04( ) ( ) TX05( ) ( ) TX06( ) ( )

TX07( ) ( ) TX08( ) ( ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC ( ) ( ) ( ) ( )


>

MCO 01 Number of Automated MCO displayed (This is the first Automated MCO displayed).


*** TICKET TAXES *** Title of the display/template.


CODE Tax Code.

AMOUNT Tax Amount.

TX01 – TX20 Tax number(s) (0 through to 20).

PFC Passenger Facility Charge(s).

ACTION Action to be taken from Worldspan. � F = File (and proceed to next stage) � B = Go back to previous template � E = Exit template � H = Help/explanation of template

AUTOMATED MCOs


The following is the TICKET TAXES template with data in some of the template fields: MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW


TX01(GB) (10.00 ) TX02(UB) (15.20 ) TX03(YQ) (21.00 )

TX04( ) ( ) TX05( ) ( ) TX06( ) ( )

TX07( ) ( ) TX08( ) ( ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC ( ) ( ) ( ) ( )


>

Once the Automated MCO TICKET TAXES template field has been completed and ‘F’ has been selected in the ACTION template field, the following message will be displayed: MCO RECORD CREATED - WILL BE STORED AT END TRANSACTION

>

The initial AUTOMATED MCO template has space to input only one MCO TAXES, FEES AND CHARGES (MCO TFC) code.

The following is an example of a completed AUTOMATED MCO initial template:

MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO (KLM ROYAL DUTCH AIRLINES )

AT (LONDON HEATHROW T4 ) RFIC (1)


) COMM (P) ( 1)

ISO (GBP) FARE( 46.00) FARE PER PSGR (Y) Y/N


MCO TFC CDE (XP) MCO TFC AMT ( 25.00) TOTAL 71.00

VALIDATING CARRIER (KL ) TOUR CODE ( )

DATE #14AUG05# SID #1DQ # AGT #G2*# ADDL MCO TFC (X) DATA ( )

MCO 1 1-ORIGINAL ISSUE 2-AGENT REFUND VOUCHER


>

By entering ‘X’ in the ADDL MCO TFC template field, once the initial Automated MCO template is completed and ‘F’ has been selected in the ACTION template field, the MCO TAXES/FEES/CHARGES template will display. MCO 01/PAGE 2 OF 2 ***MCO TAXES/FEES/CHARGES*** >VIEW


TFC01 XP 25.00 TFC02( ) ( ) TFC03( ) ( )

TFC04( ) ( ) TFC05( ) ( ) TFC06( ) ( )

TFC07( ) ( ) TFC08( ) ( ) TFC09( ) ( )


>

• The Automated MCO TAXES/FEES/CHARGES template will display with the first

TFC template field auto filled with the data from the TFC AMT template field on the initial blank Automated MCO template.

AUTOMATED MCOs


The following is an example of a completed Automated MCO TAXES/FEES/CHARGES template with data in some of the template fields. MCO 01/PAGE 2 OF 2 ***MCO TAXES/FEES/CHARGES*** >VIEW


TFC01 XP 25.00 TFC02(XU) (5.00 ) TFC03(XR) (10.00 )

TFC04( ) ( ) TFC05( ) ( ) TFC06( ) ( )

TFC07( ) ( ) TFC08( ) ( ) TFC09( ) ( )


>

By entering after the ‘F’ in the ACTION template field another template (if applicable) will be displayed or the screen will be cleared and the following message will be displayed:

MCO RECORD CREATED - WILL BE STORED AT END TRANSACTION

>

DISPLAY A COMPLETED AUTOMATED MCO TEMPLATE

The entry to display a completed AUTOMATED MCO template is:

*MCO





) COMM (P) ( 1)





DATE #14AUG05# SID #1DQ # AGT #G2*# ADDL MCO TFC (Y) DATA ( )



>

• If data was input in the TAXES/FEES/CHARGES template or in the OPTIONAL

DATA template, then a ‘Y’ will display in parentheses for the ADDL MCO TFC or DATA template field to highlight that there is data contained in the other template(s).

OR • If there is more than one Automated MCO appended to the PNR, Worldspan will

display the MCO SUMMARY LIST MCO- MCO SUMMARY LIST

01. TO: KLM ROYAL DUTCH AIRLINES AT: LONDON HEATHR GBP86.00


>

AUTOMATED MCOs


The entry to display a completed AUTOMATED MCO template from the SUMMARY LIST is:

*MCOn (where n is the number of Automated MPD to be displayed)

>*MCO2 MCO 02/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW


AT (LONDON HEATHROW T4 ) RFIC (G)

TYPE OF SVC (UPGRADING AIRCRAFT CABIN

) COMM (P) ( )








DELETE A COMPLETED AUTOMATED MCO TEMPLATE To delete a completed AUTOMATED MCO template, display the template (*MCO) and type ‘D’ in the ACTION field of the Automated MPD template and enter. *MCO MCO 02/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW


AT (LONDON HEATHROW T4 ) RFIC (G)

TYPE OF SVC (UPGRADING AIRCRAFT CABIN

) COMM (P) ( )







ACTION (D) F/FILE E/EXIT D/DELETE H/HELP

>

The ‘D’ action code and enter, will clear the screen of the template and display the following message: MCO RECORD WILL BE DELETED AT END TRANSACTION

>

The SUMMARY LIST will be updated automatically with a ‘D’ in front of the Automated MCO template number.

• Display a completed Automated MPD template: *MCO

MCO- MCO SUMMARY LIST


D02. TO: KLM ROYAL DUTCH AIRLINES AT: LONDON HEATHR GBP215.00

AUTOMATED MCOs


ISSUE AN AUTOMATED MCO USING THE TEMPLATE(S)

� Not applicable to ALL countries To issue an Automated MCO it is necessary to include the ‘M’ document type and the Automated MPD selection option of #Mn (where n is the number of Automated MPD). To issue a separate Automated MPD for each passenger, include the ‘P’ option in the entry. Issue the first Automated MCO from the PNR: EZM#M1

Issue a separate Automated MCOfor each passenger Using the first Automated MCO: EZM#MP1 Example of an Automated MCO for a Ticket On Departure

EXCEPTIONS REGARDING ISSUANCE OF AN AUTOMATED MCO USING THE TEMPLATE(S)

For Greece, Poland, Spain, Italy and France it is mandatory to add in the EZM entry an additional option: statistical code (ST) which is introduced to indicate if the transaction is for Domestic or International Travel with either /STD or /STI. It is the agency’s responsibility to determine the correct code that should be entered as statistical code. Issue an Automated MCO for a Domestic transaction EZM#Mn/STD (Where n is the number of Automated MCO to be issued) Issue an Automated MCO for an International transaction EZM#Mn/STI (Where n is the number of Automated MCO to be issued)

AUTOMATED MCOs


For France the Domestic Travel is further subdivided in 3 categories: - ‘’DF’’ for travel within mainland France - ‘’DB’’ for travel between Southern France and Corsica - ‘’DM’’ for travel between Northern/Central France and Corsica

VOID AN AUTOMATED MCO

� Applicable to ALL Countries Voiding procedures for Automated MCOs are similar to voiding procedures for tickets, including void and void reverse. Void the Automated MCO on line 1 from the DD: DDV1

Reverse Void for the Automated MCO on line 1 from the DD: DDVR1

2. GENERAL PROCESS TO ISSUE AN AUTOMATED MCO USING LINEAR ENTRIES

� Applicable to ALL Countries An Automated MCO can be issued with two different methods whilst using linear entries:

1. By completing the AUTOMATED MCO template(s) and then issuing the Automated MCO including linear options in the EZM entry.

2. By issuing an Automated MCO without completing the AUTOMATED MCO

template(s) and include all options in the EZM entry. Method 1 COMPLETED AUTOMATED MCO TEMPLATE(S) AND LINEAR OPTIONS. Automated MCO options can be included in the EZ entry to either override the stored data in the AUTOMATED MCO template(s) or to add data that has not been stored in the template. The following is the complete list of Automated MCO options to override or include in the EZ entry (if needed):

AUTOMATED MCO item Option Identifier

Example

MCO Commission Level /K /K1

MCO Validating Carrier /C /CAA

MCO Endorsements /ER /ERNON-REFUNDABLE

MCO Tour Code /IT /ITIT03AACRUISE

MCO Issued in Connection /IS /IS0016871215911

MCO Amount and TFCs /MA /MA55.00 /MA212.00XXP25.00

AUTOMATED MCOs


The following is an example issuing entry of an Automated MCO using different options in the EZM entry:

>EZM#M2/CAA/K1/IS0016879456221/MA210.00

• It is important to note that when using the /MA option in the EZ entry all amounts in

the Automated MCO template(s) will be ignored. For example if there is an Equivalent Amount and Ticket Taxes in the AUTOMATED MCO template(s), they will be ignored and will not print on the Automated MCO document.

• When the Automated MCO is issued and there is a ‘Y’ in the FARE PER PSGR

template field, the amounts in the FARE, EQUIV FARE and in the TICKET TAXES template fields will be multiplied by the number of passengers in the PNR to calculate the total amounts that will print on the Automated MCO. The amount(s) in the TFC AMT and TAXES/FEES/CHARGES template fields will not be included in this system calculation.

Method 2 LINEAR OPTIONS WITHOUT A COMPLETED AUTOMATED MCO TEMPLATE(S). Mandatory and optional Automated MCO options can be included in the EZM entry to issue and print a basic Automated MCO without requiring the completion of the Automated MCO template(s). Note: There is no linear entry option to include an Equivalent Fare, Ticket Taxes and/or

Remarks.

• The option identifier for the Automated MPD linear entry is #MC. • Followed by the option identifier for the type of the Automated MCO to be issued,

such as Original Issue. The option identifier for original issue is OI. • Followed by the six mandatory ticketing items as listed below:

AUTOMATED MCO TICKETING item

Example

/TO- /TO-SINGAPORE AIRLINES

/AT- /AT-LONDON HEATHROW T3

/SVC- /SVC-HOTEL ACCOMMODATION

/RFIC- /RFIC-L

/C /CSQ

/MA /MA350.00

AUTOMATED MCOs


The following optional Automated MCO options can also be used as listed below

AUTOMATED MCO item

Option Identifier

Example

MCO Commission Level /K /K1


MCO Tour Code /IT /ITIT03AACRUISE


MCO Amount and TFCs /MA /MA55.00 /MA212.00XXP25.00

The following is an example linear entry to issue an Automated MCO using mandatory and optional Automated MCO options: >EZM#MCOI/TO-SINAPORE AIRLINES/AT-LONDON HEATHROW T3/SVC-HOTEL ACCOMMODATION/RFIC-L/CSQ/MA150.00/K4/ERNON REFUNDABLE /IS6181234567890#$CA

I Form of Payment is not pre-stored in PNR (adding it to ticketing entry)

For the Automated MCO linear entry, the Worldspan system default is to multiple the amount in the /MA ticketing field by the number of passenger names in the PNR. However:

• An identifier ‘T’ can be included in the /MA ticketing field to indicate that the amount in the /MA ticketing field is the total amount to print in the FARE box on the Automated MCO document.

The following is an example linear entry to issue an Automated MCO using the ‘T’ identifier in the /MA ticketing field:

>EZM#MCOI/TO-AMERICAN AIRLINES/AT-LONDON HEATHROW T3/SVC-EXCESS

BAGGAGE/RFIC-U/CAA/MAT50.00

AUTOMATED MCOs


3. GENERAL PROCESS TO ISSUE A NET REMIT AUTOMATED MCO USING THE TEMPLATE(S)

� Applicable to ALL Countries The Net Remit options for an Automated MCO are the same as Net Remit options for ticketing. The entry may include one or more of the following and in any order:

• C.A.R. code (maximum of 15 alphanumeric characters). • Value Code (maximum on 15 alphanumeric characters). • Net Amount (maximum characters vary by country).

NOTES

• Split Form Of Payment is not allowed when issuing a Net Remit Automated MCO. • The Net Remit option for an Automated MCO must be included in the EZM entry or

stored in the 4-DI (Document Instructions). It cannot be included in any template. • Net Remit for an Automated MCO is not allowed when issuing an Agent Refund

Voucher (ARV). • Similar logic as for Net Remit ticketing (net remit amount, decimals, include taxes,

name select when different PTCs are required etc). • Commission calculation for a Net Remit Automated MCO is similar to Net Remit

ticketing. • For an Automated MCO the commission will show in the MCOMM item of the

Document History. • Form of Payment:

� For a Non Credit Card Form Of Payment: The Net Remit amount will display in the Document History (MFOP).

� For a Credit Card Form Of Payment:

The total Automated MCO amount will display in the Document History (MFOP).

The following is an example entry to issue a Net Remit Automated MCO. >EZM#M1#MNNC1234ABC/VZ123/319.20#$AN

The following is an example entry to issue a Net Remit Automated MCO – using Document Instructions:

>4-DI#…#MNNC1234ABC/VZ123/319.20#…

AUTOMATED MCOs


4. GENERAL PROCESS TO ISSUE AN AUTOMATED AGENT REFUND VOUCHER (ARV) MCO USING THE TEMPLATE(S)

An Agent Refund Voucher (ARV) is used when there is a refundable balance resulting from a ticket exchange. The ARV is always used as an EVEN EXCHANGE. For an Agent Refund Voucher (ARV) the same template(s) is used as for an Automated MCO.

The following fields within the initial Automated MCO template will NOT be applicable for an ARV:

AUTOMATED MCO template field

Note

COMM Worldspan auto fills the first box with P, but no data allowed in the second.

EQUIV FARE Including currency field.

BSR

MCO TFC CDE

MCO AMT

ADL MCO TFC

The following is an example of a completed AUTOMATED MCO initial template:



AT (LONDON HEATHROW T4 ) RFIC (K)

TYPE OF SVC (AGENT REFUND VOUCHER

) COMM (P) ( )




VALIDATING CARRIER (BA ) TOUR CODE ( )

DATE |05AUG04| SID |XBL | AGT |MB | ADDL MCO TFC ( ) DATA (X)



>

Note: The RFIC must be K for an ARV and the TYPE OF SERVICE must read ‘AGENT

REFUND VOUCHER’ when using ‘2’ (ARV).

AUTOMATED MCOs


In the OPTIONAL DATA template only data for ENDORSEMENTS and REMARKS may be entered. The parentheses for the following template fields will be removed when issuing an ARV:

AUTOMATED MCO template field FOP APVL CDE FOP2 APVL CDE 2 FOP AMT FOP2 AMT TKT TAXES

The following is an example of a completed OPTIONAL DATA template: MCO 01/PAGE 2 OF 2 ***OPTIONAL DATA*** >VIEW

FOP APVL CDE

FOP2 APVL CDE2

FOP AMT FOP2 AMT

ENDORSEMENT (REFUNDABLE BY ISSUING AGENT ONLY

)


REMARK (NOT VALID AFTER 23JUN2006. VALID ONLY ON BA FLIGHTS

) TKT TAXES


>

NOTES

• The ARV may be issued at the same time with the exchanged ticket, or as a stand-alone document.

• If issued at the same time with the exchanged ticket, all data for the exchanged

ticket in the EZ entry will also be applicable for the ARV.

The following is an example entry for issuing the exchanged ticket and ARV Automated MCO at the same time:

>EZEM#M1#$AN*EET1251234567890X*A/OILON08JAN061234567/O$AN#CBA � The exchanged document (i.e. EET125….) and the data about the original issue

(/OI…) will print on both documents. � The number of the new ticket will be printed in the ‘issue in connection with’ box on

the Automated MCO.

� ‘NO ADC’ will print in the ‘Total’ box of the Automated MCO.

AUTOMATED MCOs


• If an ARV is issued as a stand-alone document, all data for the exchanged document must be manually added to the EZM entry:

The following is an example entry for issuing the ARV as a stand alone document: >EZM#M1#$AN*EET1251234567890X*A/OILON08JAN061234567/O$AN#CBA The following is an example entry for issuing the exchanged ticket and ARV Automated MCO at the same time:

>EZEM#M1#$AN*EET1251234567890X*A/OILON08JAN061234567/O$AN#CBA

• If the Even Exchange entry contains the data of the Original Document Ticketed (/ODT1259376123432) then this original document number will print in the ‘original issue’ box of the Automated ARV.

• The procedure for exchanging multiple documents (i.e. ticket & MCO) and

conjunction tickets is equal to current ticketing. • As an ARV is only a voucher and its value may only be redeemed for a refund,

there will be no value printed in the Remittance Area, nor in the BSP file. • The Taxes, Fees, Charges & Fare are not individually itemized on an ARV. • The ARV may only be issued for 1 passenger name. Therefore when the PNR has

multiple passenger names, a name select is mandatory.

• The following override options (overriding the template field or adding the information to the issuing entry) when issuing an ARV can be used:

AUTOMATED MCOs


AUTOMATED MCO item

Option Identifier

Example

MCO Validating Carrier /C /CAA


MCO Tour Code /IT /ITIT03AACRUISE � @BT or @IT is not applicable.


MCO Amount /MA /MA55.00 ‘X’ for MCO TFCs is not allowed

• An ‘Issued In Connection’ document number is mandatory when issuing an ARV.

However, when issuing the ARV at the same time with the exchanged ticket, the new ticket number will be printed in the ‘Issued In Connection’ box of the ARV.

• If the ARV is not issued at the same time with the exchanged ticket, the ‘Issued In

Connection’ document number needs to be added either to the templates or to the EZM print entry (.../IS).

• The Form Of Payment printing on the ARV will be the Form Of Payment found in

the …/O$… ticketing field. The Form Of Payment found in the …/O$… field will be shown as MFOP.

• Net Remit for an Automated MCO and options @IT or @BT is not allowed when

issuing an ARV.

• In the Daily Documentation Log a ‘X’ will appear under the Status column to identify an ARV:

DAILY DOCUMENTATION LOG

WORLDSPAN TRAINING CENTRE 2 9942302 16 JUN 05

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

000058 0.00A X M1259010408574 0.00 MAY/C.M

***** END OF REPORT *****

>

• An ARV cannot be voided if issued in the same transaction with an Electronic ticket

exchange. Any further void and reverse void procedures are equal to regular void and reverse void procedures.

• No data of an ARV will be shown on an itinerary, invoice or pocket itinerary.

AUTOMATED MCOs


5. GENERAL PROCESS TO ISSUE AN AUTOMATED AGENT REFUND VOUCHER (ARV) MCO USING LINEAR ENTRIES

• When using linear entries to issue an Agency Refund Voucher (ARV), the following issuing items are mandatory:


Note

/TO-

/AT-

/SVC- Must read ‘AGENT REFUND VOUCHER’

/RFIC- The only option is ‘K’

/C

/MA ‘X’ option for MCO TFC’s is not allowed

/M$*EE Mandatory if issuing as stand-alone

/IS Mandatory if issuing as stand-alone

/RVT- Residual Value Type

• In addition, the following issuing items can be used (but are not mandatory):


Note

/IT

/ER-

• Following the option identifier for the automated MCO (#MC) is the type of Automated MCO. The option identifier for an Agent Refund Voucher is RV.

• For an Agent Refund Voucher the /RVT- code will be ARV. This issuing item must

only be used when issuing the ARV using linear entries. The following is an example linear entry to issue a stand-alone Agent Refund Voucher Automated MCO (without issuing an exchanged ticket at the same time): >EZM#MCRV/TO-BRITISH AIRWAYS/AT-LONDON/SVC-AGENT REFUND VOUCHER /MA135.00/CBA/RFIC-K/RVT-ARV/IS1259617432789/M$AN*EET1251234567890X*A/OILON08JAN061234567/O$AN The following is an example linear entry to issue an Agent Refund Voucher Automated MCO in the same transaction as an exchanged ticket (issuing an exchanged ticket at the same time): >EZEM#$AN*EET1251234567890X*A/OILON08JAN061234567/O$AN#CBA#MCRV/TO-BA/AT-LON/SVC-AGENT REFUND VOUCHER/MA135.00/CBA/RFIC-K/RVT-ARV

AUTOMATED MCOs


• If there is more than one passenger in the PNR, a name select is mandatory.

The following is a complete list of all AUTOMATED MCO Ticketing Items for Automated MCO linear entries:


EXPLANATION

EXAMPLE

EZ Documentation function identifier (issuing a document)

M Automated MCO Document type

#MC Automated MCO option identifier

OI or RV Type of Automated MCO � OI for Original Issue � RV for Residual Value (ARV)

EZM#MCOI

/TO- Name of airline the Automated MCO is addressed to

/TO-BRITISH AIRWAYS

/AT- Airport name where the Automated MCO will be exchanged

/AT-LONDON

/SVC- Type of Service /SVC-EXCESS BAGGAGE

/RFIC- Reason For Issuance Code /RFIC-U

/MA MCO Amount and TFCs /MA40.00XXP5.00

/C MCO Validating Carrier /CBA

/IS MCO Issued in Connection /IS1259648431245

/IT MCO Tour Code /ITBA03HOTELS

/K MCO Commission Level /K7

/ER MCO Endorsements /ERNON-REFUNDABLE

/RVT- Residual Value Type /RVT-ARV

#M$ MCO Form Of Payment function identifier

#M$CCCA5493210003330002

#M$ With exchange data for the ARV #M$CK*EET0009123432111X*1/ OIBOS12JAN043516500/O$CCAX

AUTOMATED MCOs


MISCELLANEOUS

Reason For Issuance Codes and their meaning – January 2006

A - AIR TRANSPORTATION


C - BAG SHIPPED AS CARGO

D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR

E - CAR HIRE

F - SLEEPER/BERTH

G - UPGRADING

H - UNDER COLLECTIONS

I - TAXES/FEES/CHARGES

J - DEPOSITS/DOWN PAYMENTS

K - REFUNDABLE BALANCES / AGENT REFUND VOUCHER

L - HOTEL ACCOMODATIONS

M - SUNDRY CHARGES

N - CANCELLATION FEE

O - OTHER

P - REBOOKING FEE DOMESTIC (INCLUDING VAT WHERE APPLICABLE)

Q - REBOOKING FEE INTERNATIONAL (EXCLUDING VAT)

R - LOST TICKET FEE (CHARGE FOR REPLACEMENT)

S - UNACCOMPANIED MINOR FEE DOMESTIC (INCLUDING VAT WHERE APPLI

T - UNACCOMPANIED MINOR FEE INTERNATIONAL (EXCLUDING VAT)

U - EXCESS BAGGAGE INCLUDING CHARGES FOR SPORTING GOODS WITH

OUT FLAT FEES PET IN CABIN (PETC) AND AVIH

V - FOR INDIVIUAL AIRLINE USE - SEE INFO BSPRFIC

W - FOR INDIVIUAL AIRLINE USE - SEE INFO BSPRFIC

X - FOR INDIVIUAL AIRLINE USE - SEE INFO BSPRFIC

Y - FOR INDIVIUAL AIRLINE USE - SEE INFO BSPRFIC

Z - FOR INDIVIUAL AIRLINE USE - SEE INFO BSPRFIC

1 - PREPAID TICKET ADVISE (PTA) / TICKET ON DEPARTURE (TOD)

2 - RESERVED FOR FUTURE INDUSTRY USE - SEE INFO BSPRFIC








>

AUTOMATED MCOs


AUTOMATED MCO EXAMPLES

Issue and print and Automated MCO using the AUTOMATED MCO template(s)

1. Ticket On Departure (TOD) with 3 Taxes, No Commission, ‘Service Fee’ – XP, Ticket Endorsements and Remarks to the passenger Pages 25-26

2. Ticket On Departure (TOD) with more than 3 Taxes, Commission Level 3%, No ‘Service Fee’, Ticket Endorsements and No Remarks to the passenger Pages 27-28

3. Prepaid Ticket Advise (PTA) with 2 different Currencies,

Commission Level 5%, ‘Service Fee’ – XP, Ticket Endorsements and Remarks to the passenger Pages 29-30

6. Agent Refund Voucher (ARV) with No Commission,

No ‘Service Fee’, Automated MCO Endorsements and Remarks to the passenger Pages 33-36

7. Net Remit with different Published and Net Fares, Commission Level 1%, ‘Service Fee’ – XP, Ticket Endorsements and No

Remarks to the passenger Pages 37-38

8. Ticket Exchange penalty for change with change fee, No Commission, No ‘Service Fee’, Automated MCO Endorsements

and Remarks to the passenger Pages 39-41 Automated MCO using Linear Entries

4. Land arrangements for Inclusive Tour with Commission Level 1%, Automated MCO Endorsements and Tour Code Page 31

5. Hotel Accommodation with Commission Level 4%,

Automated MCO Endorsements, Tour Code and Issued in Connection ticket number Page 32

9. Ticket Exchange penalty for change with change fee, No Commission, Automated MCO Endorsements, Issued In

Connection ticket number No Remarks to the passenger Pages 42-44

AUTOMATED MCOs


1. Ticket On Departure (TOD) using the AUTOMATED MCO template(s).

� One passenger – One Automated MCO � Segments are not E-Ticket eligible � No Commission � Base Fare – GBP 30.00 / Taxes – GB5.00, YO5.00, YR20.00 � ‘Service Fee’ XP of GBP 25.00 � Form Of Payment – Cash � Ticket Endorsements � Remarks to the passenger

1P- N9WHYB

1.1PHILLIPS/SAM.MRS*ADT

1 3W 702M 13NOV MO MANIOM HK1 0840 0925 /O A

2 3W 709M 15NOV WE IOMMAN HK1 1740 1825 /O A

P- 1.1DQ 0208 745 1900/WORLDSPAN TRAINING /REF GEORGE

T- 1.T/

TKG FAX-NOT PRICED FARE TYPE EX

**** ITEMS SUPPRESSED ****/DR

>

• Display and complete the initial AUTOMATED MCO template:


TO (EUROMANX AIRLINES )

AT (MANCHESTER INTERNATIONAL ) RFIC (1)


) COMM (P) ( )




VALIDATING CARRIER (3W ) TOUR CODE ( )

DATE #05JAN06# SID #1DQ # AGT #PM # ADDL MCO TFC ( ) DATA (X)



>

• Display and complete the OPTIONAL DATA template:

MCO 01/PAGE 2 OF 2 ***OPTIONAL DATA*** >VIEW




ENDORSEMENT (PENALTIES APPLY

)


REMARK (MANIOM 3W702M 13NOV FARE CALC MAN 3W IOM 15.00 3W MAN 15

.00GBP30.00END 3W##PLEASE PICK UP TICKETS AT EUROMANX TICKET COU

NTER AT LEAST AN HOUR BEFORE DEPARTURE

) TKT TAXES (X)


>

AUTOMATED MCOs


• Display and complete the TICKET TAXES template:

MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW


TX01(GB) (5.00 ) TX02(YO) (5.00 ) TX03(YR) (20.00 )

TX04( ) ( ) TX05( ) ( ) TX06( ) ( )

TX07( ) ( ) TX08( ) ( ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC ( ) ( ) ( ) ( )


• Do not forget to End and Retrieve the PNR:

>


>

>ER

1P- N9WHYB


1 3W 702M 13NOV MO MANIOM HK1 0840 0925 /O A

2 3W 709M 15NOV WE IOMMAN HK1 1740 1825 /O A


T- 1.T/


**** ITEMS SUPPRESSED ****/DR/MCO

>

• Issue the Automated MCO as a stand-alone document for the passenger:

>EZM#M1


85.00A M4829010444240 84.70 PHILLIPS/S

PNR >*N9WHYB(

AUTOMATED MCOs


2. Ticket On Departure (TOD) using the AUTOMATED MCO template(s). � Two passengers – Different Automated MCOs (one each) � Segments are not E-Ticket eligible � Base Fare – GBP 776.00 each passenger / Taxes – GB40.00, UB7.50,

AY1.50, US16.80, XA2.90, XY4.10, YC2.90, XF3.20 JFK3 � Commission Level 3% � No ‘Service Fee’ � Form Of Payment – Agent Non Ref � Ticket Endorsements � No Remarks to the passenger

1P- N93L2D

1.2SMITH/GEORGE.MR/MARY.MISS*ADT/CNN

1 MY 101Z 10NOV FR STNJFK HK2 1000 1330 /O $ E

2 MY 100Z 17NOV FR JFKSTN HK2 1830 0700 #1/O $ E


T- 1.T/


>



TO (MAXJET AIRLINES )

AT (LONDON STANSTED ) RFIC (1)


) COMM (P) (3 )




VALIDATING CARRIER (MY ) TOUR CODE ( )




>



FOP (AN ) APVL CDE ( )



ENDORSEMENT (NON REF/PENALTIES FOR CHGS

)


REMARK (STNJFK MY101Z 10NOV FARE CALC LON MY NYC 674.91MY LON 67

4.91NUC1349.82END ROE.574888MY##

) TKT TAXES (X)


AUTOMATED MCOs


• Display and complete the TICKET TAXES template: MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW


TX01(GB) (40.00 ) TX02(UB) (7.50 ) TX03(AY) (1.50 )

TX04(US) (16.80 ) TX05(XA) (2.90 ) TX06(XY) (4.10 )

TX07(YC) (2.90 ) TX08(XF) (3.20 ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC (JFK3 ) ( ) ( ) ( )



>


>

>ER

1P- N93L2D

1.2SMITH/GEORGE.MR/MARY.MISS*ADT/CNN

1 MY 101Z 10NOV FR STNJFK HK2 1000 1330 /O $ E

2 MY 100Z 17NOV FR JFKSTN HK2 1830 0700 #1/O $ E


T- 1.T/


**** ITEMS SUPPRESSED ****/MCO

>

• Issue the two different Automated MCOs as stand alone documents – one for each

passenger: >EZM#MP1

AUTOMATED MCOs


3. Prepaid Ticket Advise (PTA) using the AUTOMATED MCO template(s). � One passenger – One Automated MPD � Segments are not E-Ticket eligible � Base Fare – GBP 776.00 each passenger / Taxes – GB40.00, UB7.50,

AY1.50, US16.80, XA2.90, XY4.10, YC2.90, XF3.20 JFK3 � Commission Level 5% � Two different currencies � ‘Service Fee’ XP of GBP 25.00 � Form Of Payment – Check � Ticket Endorsements � Remarks to the passenger

1P- 3U8DCI

1.1ILAND/CATHERINE.MRS*ADT

1 CE 102V 01NOV WE JNBLGW HK1 2105 0625 #1/O $

2 CE 101V 20NOV MO LGWJNB HK1 2000 0920 #1/O $


T- 1.T/

TKG FAX-AUTO PRICED FARE TYPE EX


>

• Display and complete the initial AUTOMATED MCO template: MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO (NATIONWIDE AIRLINES )

AT (JOHANESBURG INTERNATIONAL ) RFIC (1)

TYPE OF SVC (PREPAID TICKET ADVISE

) COMM (P) (5 )

ISO (ZAR) FARE(4900 ) FARE PER PSGR (Y) Y/N

ISO (GBP) EQUIV FARE (450.00 ) BSR (ZAR0.09 )


VALIDATING CARRIER (CE ) TOUR CODE ( )




• Display and complete the OPTIONAL DATA template: MCO 01/PAGE 2 OF 2 ***OPTIONAL DATA*** >VIEW

FOP (CK ) APVL CDE ( )

FOP2( ) APVL CDE2 ( )


ENDORSEMENT (NON REF/END/PENALTIES FOR CHGS

)


REMARK (01NOV CE102V JNBLGW FARE CALC NB CE LON 386.43CE JNB 386.43

NUC772.86END ROE6.34001CE##PLEASE HAND THIS COUPON TO NATIONWID

E TICKET COUNTER AT LEAST 2 HOURS BEFORE DEPARTURE

) TKT TAXES (X)


AUTOMATED MCOs


• Display and complete the TICKET TAXES template: MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW


TX01(GB) ( 20.00) TX02(UB) ( 7.40) TX03(EV) ( 0.60)

TX04(WC) ( 11.00) TX05(ZA) ( 11.90) TX06(YR) ( 64.00)

TX07( ) ( ) TX08( ) ( ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC ( ) ( ) ( ) ( )



>


>

>ER

1P- 3U8DCI


1 CE 102V 01NOV WE JNBLGW HK1 2105 0625 #1/O $

2 CE 101V 20NOV MO LGWJNB HK1 2000 0920 #1/O $


T- 1.T/



>

• Issue the Automated MCO as a stand alone document for the passenger:

>EZM#M1


589.90A M5679010444241 567.40 ILAND/CATH

PNR >*3U8DCI(

>

AUTOMATED MCOs


4. Land arrangements for Inclusive Tour using Linear Entries.

� One passenger – One Automated MCO � Commission Level 1% � Automated MPD Endorsements � Tour Code � Form Of Payment – Agent Non Ref

1P- 3WZIU4

1.1SMITH/PENNY.MRS*ADT

1 QF 2Y 01NOV WE LHRSYD HK1 2145 0625 #2/O $ E

2 TVL ZZ MK1 TUR 07NOV06 08NOV06/AN-AUSTRALIA LAND TOURS/CF-WSP

AN001/IC-GBP 80.00/FOP-AN/AGT-GEORGE/TN-LAND TRANSFER SYDMEL/IT-

WSPAN001/DUE-GBP B80.00X0.00T80.00/FF1-TVL FOR THE LAND ARRANGEM

ENTS SYD TO MEL

3 QF 29Y 11NOV SA MELLHR HK1 2359 1320 #1/O $ E


T- 1.T/



>

• Issue the Automated MCO as a stand alone document for the passenger:

>EZM#MCOI/TO-QANTAS AIRLINES/AT-LONDON HEATHROW T4/SVC-LAND ARRA

NGEMENTS FOR IT/RFIC-D/CQF/MA80.00/K1/ER-NON REFUNDABLE/IT-WSPAN

001#$AN


80.00A M0819010444242 79.20 SMITH/PENN

PNR >*3WZIU4(

>

AUTOMATED MCOs


5. Hotel Accommodation (i.e. booked by the airline as part of a holiday package) using

Linear Entries. � One passenger – One Automated MCO � Commission Level 4% � Automated MCO Endorsements � Tour Code � Issued In Connection ticket number � Form Of Payment - Cash

1P- NXBPO7

1.1MURRAY/RAY.MR*ADT 2.1PHILLIPS/SAM.MRS*ADT

1 SQ 321Y 03NOV FR LHRSIN HK2 2215 1800 #1/O $ E

2 TVL UZ MK1 HTL 04NOV06 12NOV06/VC-UZ/AN-SOMERSET ORCHARD SING

APORE/CF-UZ1234567/IC-GBP 1500.00/FOP-CASH/PRP-SOMERSET ORCHARD

SINGAPORE/CTY-SINGAPORE/NM-MR R MURRAY/L-SINGAPORE/DUE-GBP B1500

.00X0.00T1500.00

3 SQ 322Y 12NOV SU SINLHR HK2 2320 0550 #1/O $ E


T- 1.T/


G- 1.SSRADTK1PTOSQ BY 06SEP LHR 1800LT ELSE WILL BE XXLD


• Issue the Automated MCO for the passenger:

>EZM#MCOI/TO-SINGAPORE AIRLINES/AT-SINGAPORE CHANGI AIRPORT/SVC-

HOTEL ACCOMMODATION/RFIC-L/CSQ/MA1500.00/K4/ER-NON REFUNDABLE/IT

SINTEST001/IS6181234567890#$CA


3000.00A M6189010444243 2880.00 MURRAY/RAY

AUTOMATED MCOs


6. Agent Refund Voucher resulting from a ticket exchange using the AUTOMATED MCO template(s). � One passenger – One Automated MPD � Degrading Class Of Service (Booking a lower Class Of Service) � GBP 146.00 difference between original and new fare. This amount must be

refunded to the passenger in the form of an ARV � No Commission � No ‘Service Fee’ � ARV Automated MCO Endorsements � Remarks to the passenger

1P- NXIY6Y


1 AY 840H 04NOV SA LHRHEL HK1 1610 2105 /O $ E

2 AY 833H 09NOV TH HELLHR HK1 1600 1710 /O $ E


T- 1.T/05JAN2210 1P/1DQ/PM*E1059010427913


G- 1.SSRTKNEAYHK1LHRHEL0840H04NOV- 1.1 .1059010427913C1

2.SSRTKNEAYHK1HELLHR0833H09NOV- 1.1 .1059010427913C2

**** ITEMS SUPPRESSED ****/DH/ETA/DR

>

4P*

PNR PRICED ON 05JAN FOR TKTG ON 05JAN

* REFUND/CHANGES RESTRICTED

TRIP VALUE DATA EXISTS

ADT 01 TTL-GBP 469.90 BF-GBP 422.00 TX1- 5.00GB

TX2- 11.90UB TX3- 31.00XT

LHR AY 840 H 04NOV 410P OK HSPCLE 04NOV04NOV 20K

O HEL AY 833 H 09NOV 400P OK HSPCLE 09NOV09NOV 20K

LHR

LON AY HEL 367.03AY LON 367.02

NUC734.05END ROE.574888AY XT

2.20DQ6.80FI22.00YR

>

• Make all necessary changes – Do not forget to End and Retrieve the PNR:

1P- NXIY6Y


1 AY 840V 04NOV SA LHRHEL HK1 1610 2105 /O $ E

2 AY 833V 09NOV TH HELLHR HK1 1600 1710 /O $ E


T- 1.T/05JAN2210 1P/1DQ/PM*E1059010427913

TKG FAX-AWAITING REPRICING FARE TYPE EX

>4P(


AUTOMATED MCOs


* CHG OF RES NOT PERMITTED

* PRICING RULES VALIDATING CARRIER DEFAULT AY

** 04NOV DEPARTURE DATE/ 09JAN IS LAST DATE TO TICKET

** TICKETING WITHIN 72 HRS AFTER SEGMENT SELL REQUIRED **

* FARE MAY CHANGE UNLESS TICKETED *

BF GBP TX GBP TX GBP TX GBP TOTAL GBP

GB TAX UB TAX XT TAX

001- 276.00 5.00 11.90 31.00 323.90 VTRSPE

• Re-price the PNR using Rate Desk Pricing (RDP) and do not forget to End and

Retrieve the PNR: >4/R

01 LHRHEL AY V 02 HELLHR AY V

R-OK ENTR X/O DATA

EXAMPLE - 4/X-2/4 OR 4/X-0

>4/X-0

01 LHRHEL AY V 02 O HELLHR AY V

X-OK ENTR SEG DATA -ADT

EXAMPLE - 4/S-1-BE30#A#*30K**2/3-ME30#NV04JUN/04JUN

>4/S-1/2-VTRSPE#A#*20K

S-OK ENTR HORZ LADR -ADT

EXAMPLE - 4/L-PARYYNYC 100.00 YYLAX 100.00 ETC

>4/L-ADT LON AY HEL 240.05AY LON 240.04NUC480.09END ROE.574888AY

L-OK ENTR FARE DATA -ADT

EXAMPLE - 4/BNGBP500.00#XGB10.00#XYR12.00#XXY6.00

>4/RFGBP276.00#EVGBP#XGB5.00PD#XUB11.90PD#XDQ2.20PD#XFI6.80PD#XY

R22.00PD#ANOADC

TOTAL GBP276.00 FARE GBP276.00 XGB5.00 XUB11.90 XXT31.00

001 ADT GRAND TOTAL GBP276.00

F-OK ENTR ORIGIN/DESTINATION EXAMPLE - 4/ODJFKMCI

>4/ODLONLON



F-OK NEED SALES INDICATOR? EXAMPLE 4/OD-SITI

>4/

/-OK PNR PRICED - END TRANSACTION TO STORE

>ER

1P- NXIY6Y





T- 1.T/05JAN2210 1P/1DQ/PM*E1059010427913

TKG FAX-MANUALLY PRICED FARE TYPE EX




>


AUTOMATED MCOs



TO (FINNAIR )

AT (LONDON HEATHROW T1 ) RFIC (K)

TYPE OF SVC (AGENT REFUND VOUCHER

) COMM (P) ( )




VALIDATING CARRIER (AY ) TOUR CODE ( )




>


FOP APVL CDE

FOP2 APVL CDE2

FOP AMT FOP2 AMT

ENDORSEMENT (REFUNDABLE BY ISSUING AGENT ONLY

)


REMARK (NOT VALID AFTER 05JAN2007. VALID ONLY ON AY/BA FLIGHTS

) TKT TAXES


>


>


>

>ER

1P- NXIY6Y





T- 1.T/05JAN2210 1P/1DQ/PM*E1059010427913




**** ITEMS SUPPRESSED ****/DH/ETA/DR/MCO

>

AUTOMATED MCOs


• Issue the exchanged (new) ticket and the Automated MCO for the passenger: >EZEM#M1#$AN*EET1059010427913X*A/OILON05JAN069942302/O$AN#CAY


0.00A X M1059010444244 0.00 THEODOROU/

PNR >*NXIY6Y(

AUTOMATED MCOs


7. Net Remit Automated MCO using the AUTOMATED MCO template(s).

� One passenger – One Automated MCO � Segments are not E-Ticket eligible � Published Base Fare – GBP 1486.00 / Taxes – GB20.00, UB11.90, YQ21.00,

WV2.60 ## Net Base Fare – GBP 944.50 / Total Taxes GBP 55.50 (Total Net fare including taxes GBP 1000.00)

� Commission Level 1% � ‘Service Fee’ - XP GBP 25.00 � Form Of Payment – Cash � Ticket Endorsements � No Remarks to the passenger

1P- NXU4AV


1 BA 898Y 05NOV SU LHRTIP HK1 0930 1505 /O $

2 BA 899Y 14NOV TU TIPLHR HK1 1605 1800 /O $


T- 1.T/



>






) COMM (P) (1 )




VALIDATING CARRIER (BA ) TOUR CODE (WSPANTIP )




>






ENDORSEMENT (NON REF/END/NET FARE

)


REMARK (LHRTIP BA898Y 05NOV FARE CALC LON BA TIP 1292.43BA LON

1292.42NUC2584.85END ROE.574888BA##

) TKT TAXES (X)


AUTOMATED MCOs


• Display and complete the TICKET TAXES template:

MCO 01/PAGE 3 OF 3 ***TICKET TAXES*** >VIEW


TX01(GB) (20.00 ) TX02(UB) (11.90 ) TX03(YQ) (21.00 )

TX04(WV) (2.60 ) TX05( ) ( ) TX06( ) ( )

TX07( ) ( ) TX08( ) ( ) TX09( ) ( )

TX10( ) ( ) TX11( ) ( ) TX12( ) ( )

TX13( ) ( ) TX14( ) ( ) TX15( ) ( )

TX16( ) ( ) TX17( ) ( ) TX18( ) ( )

TX19( ) ( ) TX20( ) ( )

PFC ( ) ( ) ( ) ( )


>

• Do not forget to End and Retrieve:

>


>

>ER

1P- NXU4AV


1 BA 898Y 05NOV SU LHRTIP HK1 0930 1505 /O $

2 BA 899Y 14NOV TU TIPLHR HK1 1605 1800 /O $


T- 1.T/



>

• Issue the Automated MCO for the passenger:

>EZM#M1#MNNCWSPANTIP/1000.00


1566.50A M1259010444245 990.81 SMITH/PENN

PNR >*NXU4AV(

>

• The Document History of the Net Remit Automated MCO:

(partial display) **DOCUMENT**

MFOP CA-GBP1000.00

MENDOR NON REF/END/NET FARE

MTOUR WSPANTIP/

MAMT GBP1486.00/XP25.00/TAX55.50/GBP1566.50

MTKTAX GB20.00/UB11.90/YQ21.00/WV2.60

MCOMM GBP575.69

)>

AUTOMATED MCOs


8. Ticket Exchange penalty for change with ‘Change Fee’ Automated MCO, using the

Automated MCO template(s). � One passenger – One Automated MCO � Segments are not E-Ticket eligible � Original Base Fare – GBP 325.00 / Taxes – GB20.00, UB11.90, YQ65.00,

WO3.20 � Changing the inbound segment for a day later – Change fee of GBP 50.00 � No Commission � No ‘Service Fee’ � Form Of Payment – Cash � Automated MCO Endorsements � Remarks to the passenger

1P- N2F2GO


1 BD 781Q 01OCT SU LHRBOM HK1 1110 0035 #1/O $

2 BD 782Q 10OCT TU BOMLHR HK1 0235 0740 /O $


T- 1.T/06JAN0915 1P/1DQ/PM*2369010427915


G- 1.OSIBD TKNA23690104279155-1THEODOROU/GEORGEMR

**** ITEMS SUPPRESSED ****/DH/DR

>

4P*


* NON REF/CHANGE RESTRICTIONS APPLY/BD ONLY NOT ENDORSABLE



TX2- 11.90UB TX3- 68.20XT

LHR BD 781 Q 01OCT 1110A OK QLNRBMI 01OCT01OCT 23K

O BOM BD 782 Q 10OCT 235A OK QLNRBMI 10OCT10OCT 23K

LHR

LON BD BOM 282.66BD LON 282.66

NUC565.32END ROE.574888BD XT

65.00YQ3.20WO

>

• Make all necessary changes – Do not forget to End and Retrieve the PNR:

1P- N2F2GO



2 BD 782Q 11OCT WE BOMLHR HK1 0235 0740 /O $


T- 1.T/06JAN0915 1P/1DQ/PM*2369010427915




>

• Re-price the PNR using Rate Desk Pricing (RDP) for an Even (No Additional Collection) Exchange. Do not forget to End and Retrieve the PNR:

AUTOMATED MCOs


>4/R

01 LHRBOM BD Q 02 BOMLHR BD Q

R-OK ENTR X/O DATA


>4/X-0

01 LHRBOM BD Q 02 O BOMLHR BD Q



>4/S-1/2-QLNRBMI#A#*23K



>4/L-LON BD BOM 282.66BD LON 282.66NUC565.32END ROE.574888BD



>4/RFGBP325.00#EVGBP#XGB20.00PD#XUB11.90PD#XYQ65.00PD#XWO3.20PD#

ANOADC




>4/ODLONLON




>4/


>ER

1P- N2F2GO





T- 1.T/06JAN0915 1P/1DQ/PM*2369010427915




>

• Display and complete the initial AUTOMATED MCO template: MCO 01/PAGE 1 OF 1 *MISCELLANEOUS CHARGE ORDER* >VIEW

TO (BMI BRITISH MIDLAND )

AT (LONDON HEATHROW T1 ) RFIC (O)

TYPE OF SVC (CHANGE FEE. CHANGE OF DATE INBOUND SEG

) COMM (P) ( )




VALIDATING CARRIER (BD ) TOUR CODE ( )




AUTOMATED MCOs






ENDORSEMENT (NON REFUNDABLE

)


REMARK (THIS IS THE CHANGE FEE AUTO MPD. PLEASE HAND TO BMI BRIT

ISH MIDLAND TICKET COUNTER.

) TKT TAXES ( )


>


>


>

>ER

1P- N2F2GO





T- 1.T/06JAN0915 1P/1DQ/PM*2369010427915



**** ITEMS SUPPRESSED ****/DH/DR/MCO

>

• Issue the exchanged (new ticket) and the Automated MCO for the passenger:

>EZTM#M1#$AN*EET2369010427915X*A/OILON06JAN069942302/O$AN#CBD


50.00A M2369010444246 50.00 PHILLIPS/

PNR >*N2F2GO(

>

AUTOMATED MCOs


9. Ticket Exchange penalty for change with ‘Change Fee’ Automated MCO – upgrading

the Class Of Service – using Linear Entries. � One passenger – One Automated MCO � Segments are E-Ticket eligible � Original Base Fare – GBP 34.00 / Taxes – GB5.00, UB11.90, YQ21.00,

BE4.70 � Upgrading both segments to a higher Class Of Service (i.e. due to flexibility of

the new fare) – Change fee of GBP30.00 � No Commission � Automated MCO Endorsements � Issued In Connection ticket number � Form Of Payment – Cash

1P- N2H4SL


1 BD 151T 01NOV WE LHRBRU HK1 1435 1645 /O $ E

2 BD 150T 10NOV FR BRULHR HK1 1455 1505 /O $ E


T- 1.T/06JAN1000 1P/1DQ/PM*E2369010427917


G- 1.SSRTKNEBDHK1LHRBRU0151T01NOV- 1.1 .2369010427917C1

2.SSRTKNEBDHK1BRULHR0150T10NOV- 1.1 .2369010427917C2


>

4P*


* NONREF / FEE FOR CHANGE



TX2- 11.90UB TX3- 35.70XT

LHR BD 151 T 01NOV 235P OK TRTBMI 01NOV01NOV 20K

O BRU BD 150 T 10NOV 255P OK TRTBMI 10NOV10NOV 20K

LHR

LON BD BRU 29.57BD LON 29.57

NUC59.14END ROE.574888BD XT

21.00YQ14.70BE

>

• Make all necessary changes – Do not forget to End and Retrieve the PNR: 1P- N2H4SL


1 BD 151Y 01NOV WE LHRBRU HK1 1435 1645 /O $ E

2 BD 150Y 10NOV FR BRULHR HK1 1455 1505 /O $ E


T- 1.T/06JAN1000 1P/1DQ/PM*E2369010427917





>

AUTOMATED MCOs


• Re-price the PNR using Rate Desk Pricing (RDP) for and Uneven (Additional Collection) Exchange. Do not forget to End and Retrieve the PNR:

>4/R

01 LHRBRU BD Y 02 BRULHR BD Y

R-OK ENTR X/O DATA


>4/X-0

01 LHRBRU BD Y 02 O BRULHR BD Y



>4/S-1/2-YBMI#*23K



>4/L-LON BD BRU 339.19BD LON 339.19NUC678.38END ROE.574888BD



>4/RFGBP390.00#EVGBP#XGB5.00PD#XUB11.90PD#XYQ21.00PD#XBE14.70PD#

AGBP356.00A

TOTAL GBP356.00 FARE GBP390.00 EVGBP356.00 XGB5.00 XUB11.90 XXT3

5.70



>4/ODLONLON

TOTAL GBP356.00 FARE GBP390.00 EVGBP356.00 XGB5.00 XUB11.90 XXT3

5.70



>4/


>ER

1P- N2H4SL


1 BD 151Y 01NOV WE LHRBRU HK1 1435 1645 /O $ E

2 BD 150Y 10NOV FR BRULHR HK1 1455 1505 /O $ E


T- 1.T/06JAN1000 1P/1DQ/PM*E2369010427917





>

• Issue the exchanged (new ticket) for the passenger: >EZE#$CA*IET2369010427917X*A/OILON06JAN069942302/O$AN#CBD


356.00A X E2369010427918 356.00 PHILLIPS/S

PNR >*N2H4SL(

>

AUTOMATED MCOs


• Issue the Automated MCO for the passenger: >EZM#MCOI/TO-BMI BRITISH MIDLAND/AT-LONDON HEATHROW T1/SVC-UPG

RADING/RFIC-G/CBD/MA30.00/ER-FEE FOR CHANGE/IS2369010427918#$CA


30.00A M2369010444247 30.00 PHILLIPS/S

PNR >*N2H4SL(

>

worldspan training september 2007 -...

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