Writing a Consumer Letter

40pt. Assignment

Breakdown: Parts of a Consumer Letter

Your Address 3pts

Written Correctly Includes Street, City and State Date is written under address

123 FCS Ln.

Patchwork, PA 19510

9/20/2011

Company Name & Address 3pts

Proper Spelling of Company Name Includes Zip Code Proper Punctuation

Conair Corporation

150 Millford Road

East Windsor, NJ 08520

Salutation/Greeting 2pts

Proper Punctuation Capitalized Correctly Options:

Dear Director of Consumer Affairs:

Dear Customer Service Representative:

Dear Sir or Madam:

Ladies and Gentlemen:

Dear Mr. Smith:

Body of Letter 14pts

Explains problem clearly Gives important details Explains what you want done Paragraph Form-at least 2 Properly Thanks business for time

Body of Letter cont.I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle straight when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle.

The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price.

I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter.

“Suck-up” Paragraph

Closing 3pts

Comma used Space provided to sign your name Name typed below signature Examples:

Regards,

Ali Patchcoski

Ali Patchcoski

Sincerely,

Ali Patchcoski

Ali Patchcoski

Cordially,

Ali Patchcoski

Ali Patchcoski

Additional Information

Spelling & Grammar 5pts -Proper grammar structure used

-Spelling was checked and corrected

Final Draft 5pts -Letter is corrected from rough draft

-Two copies turned in

-Completed on time (-2 pts each day late)

Subtotal: 35pts

Consumer Letter Info. Sheet 5pts

Completed on time Includes all necessary info

Company Address

Grand Total: 40pts

Time to proofread some letters!

457 Hoch Rd. Blandon, PA 19510 9/11/08 Conair Corporation 150 Millford Road East Windsor, NJ 08520 Ladies and Gentlemen: I am riting to inform you of a problem I have with one of your hare dryers. In August 2003, I bot a Conair Cord Keeper Hare Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it becuz the handle folded up nicely to transport it bak and forth from home and skool. However, after only a couple of months the locking mechanism, which holds the handle strate when drying my hare, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I wood like a replacement or a refund of the purchase price. I have always purchased Conair Hare Products for their high quality reputation. I apreciate you taking the time to consider my letter. Sincerelly, Ali Patchcoski Ali Patchcoski

457 Hoch Rd. Blandon, PA 19510 9/11/08 Conair Corporation 150 Millford Road East Windsor, NJ 08520 Ladies and Gentlemen: I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle strait when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter. Sincerely, Ali Patchcoski Ali Patchcoski

457 Hoch Rd. Blandon, PA 19510 9/11/08 Conair Corporation 150 Millford Road East Windsor, NJ 08520 Ladies and Gentlemen: I am writing to inform you of a problem I have with one of your hair dryers. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle strait when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price. I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter. Sincerely, Ali Patchcoski Ali Patchcoski

457 Hoch Rd. Blandon, PA 19510 9/11/08 Conair Corporation 150 Millford Road East Windsor, NJ 08520 Ladies and Gentlemen: I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle strait when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price. Sincerely, Ali Patchcoski Ali Patchcoski

457 Hoch Rd. Blandon, PA 19510 9/11/08 Ladies and Gentlemen: I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle strait when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price. I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter. Sincerely, Ali Patchcoski Ali Patchcoski

Here’s an example of a compliment letter.Carly Consumer 1234 Purchase Lane Shoppingville, PA 87654 Kellogg Company P.O. Box CAMB Battle Creek, MI 49016-1986 Dear Kellogg Company: I’d like to complement you on your “nutri’grain muffin bars”, especially the banana flavored ones. For the past couple months, I’ve been having weight issues. After I started buying this product I’ve lost five pounds, and it makes me feel a lot better about myself. Every morning I have a breakfast bar instead of going to the nearest McDonalds for a breakfast sandwich that would just make me gain more pounds that I don’t need. I would just like to thank you for helping me with your wonderful “muffin bars”. Sincerely, Carly Consumer Carly Consumer

Hopefully You Hear Back from Your Company

December 3, 2003

1258 Pennsylvania Avenue Emmaus, PA 18049 Dear Ms. Washburn: You are absolutely correct! When you purchase DORITOS® brand Nacho Cheesier Flavored Tortilla Chips, you expect chips, not air- -and rightfully so. It may be helpful for you to know that our packages are filled by weight, not by the number of chips. The package is half filled with air to prevent breakage that may occur during shipping and handling. During the manufacturing process, specialized equipment is used to take out underweight or empty packages. Please be assured that your comments will be shared with everyone who plays a part in developing our products and packaging. Thanks to consumers like you and the information you provide, we are better able to investigate problems and take any corrective actions which may be necessary to prevent a recurrence. We appreciate your interest and look forward to your continued satisfaction as a loyal Frito-Lay consumer. Should you have additional comments or questions please call us toll free at 1-800-352-4477 Monday through Friday between 9:00 a.m. and 4:30 p.m. Central Standard Time. Sincerely, Consumer Affairs Enclosure: 1 Free Product Coupon 1 55 Cent Coupon 44996900

Here are some examples of other things you may get back from your company: Candy Pencils/Pens Notepads Key chains Stickers Brochures

Coupons Gift Certificates Free Products