WS 8 Living Lab Methodology Handbook Wednesday (28/8)

11:00 - 12:30 NAD 308

The 4th ENoLL Living Lab Summer School 27th-30 August 2013

Manchester School of Arts

Workshop Agenda

• Introduction and Background– Who we are – Botnia Living Lab– FormIT Methodology – Living Labs – Key Components and Key Principles

• Working Session Focused on Key Principles– Collaborative work in smaller groups– Presentations of results

• Summary and Conclusions

Who are we?

• Anna Ståhlbröst– Researcher at LTU in Social Informatics– Research interest is Living Labs as a phenomena in innovation processes

• Marita Holst– Project Manager at LTU at the Centre for Distance-spanning Technology

(CDT)– Research background focused on Cross-Boundary Collaboration in

Innovation Processes

• Botnia Living Lab– An Open environment for human-centric ICT development – Hosted by Centre for Distance-spanning Technology at Luleå University

of Technology in Sweden

Background and Story of BotniaLiving Lab….

Examples of what we do at Botnia…1. Run OUDI cases with companies

and other stakeholders2. Policy making activities like the

ENoLL process3. Knowledge-transfer: Methods and

tools for user involvement in RDI-projects

4. Match-making between different players in the value chain of a IT-based service/product

5. Recruit and engage users as part of our development teams

6. Research in OUDI methods, tools and processes

7. Advisory role

Expected results when using Botnia Living Lab resources:

• Service co-creation with users and other stakeholders• Redesign of products/services• Decisions for implementation of new functions• New target user groups

New ideas as result of user involvement Increased knowledge among experimenters/developers Established relations with new business partners

• Faster innovation process (shortened time for development) by support from end-users for decision making

We offer:

1. User-involvement expertise this resource consists of research expertise in the field of

user centred design and evaluation and they support experimenters in setting up, and running user involvement activities.

In practice this means that we can do: coaching of staff who wants to perform user involvement

studies. hands-on resource for experiments with end-users in

Sweden.

2. Methodology for user-involvement• The FormIT methodology can support both radical

and incremental innovation development by involving different users and by putting weighted emphasis on the different phases

3 cycles; concept, prototype, final solution 3 phases; appreciate, design, evaluate 3 focuses; users, business, technology

• It is an iterative and interactive process • Different methods and tools are used for

professional support for user-involvement. Often we combine qualitative and quantitative methods for the best results

• important to recruit the right users matching the purpose of your experiment.

In practice this means that we can give: support in processes for experiments including

checklists for the planning and so on.

Results: New Products and services New knowledge New relations

We offer:

3. The Botnia Living Lab Users Data Base This is a database of 6000 creative end-users

(individuals) from 18 years of age and older in Sweden. We also have access to end-users around the world via 3rd parties. The Botnia user database is currently implemented as a MySQL-database where End-user basic data for end-user involvement are stored.

In practise this means that we have: Access to 6000 individuals in Sweden from which

a strategic recruitment for experiments can be done. The recruitment is based on the needs of the experiment and the individual’s personal will and opportunity to participate.

We offer:

Botnia Living Lab create different values for different stakeholders……

Our track-record

SATIN

IET ICT Labs

iRoad

EAR-IT

AmpliFIREWattalyst

Smart Campus

Open Innovation and Living Labs

Sense Smart CityCASSANDRA

Projekt exempel 1: CASSANDRA

• CASSANDRA www.cassandra-fp7.eu

• RDI scope: • A software platform for modeling the energy

market from an end user perspective (Decision Support System)

• Project type: FP7 STREP• Project highlights/results: First prototype of Cassandra Platform ready for

use and evaluation. Network of Interested with members from

different stakeholder groups across Europe• Next step:• Usage and evaluation of platform in three pilot

cases.

In Homes

Projekt exempel 2: EAR-IT

• EAR-IT (www.ear-it.eu)

• RDI scope: Putting ears on the Internet• Project type: FP7 STREP• Project highlights/results: Use-cases under implementation:

Sound for outdoor and indoor- environment

User-study on privacy with 1000 users in 5 countries

• Next step: Real life trials starts in fall 2013

In the City

Projekt exempel 3: SATIN

• SATIN• RDI scope: Create a system that allows users

without programming experience to develop mobile apps

Component-based programming Inclusive design• Project type: • ERDF (Structural Funds)

Project highlights/results:• Working prototype with

graphical editor: http://satin.cdt.ltu.se/

• Next step: Focus on business Proposal ”SATIN Upgrade” EIT ICT Labs activities for technology

maturity and business precubtion

A Platform

What is a Living Lab?

A Living Lab is a user-centric innovation environment, built on realistic activities and research where all relevant partners are involved in open processes, with objective to generate sustainable values for LL partners and stake-holders.

What is a Living Lab?• An user involvement activity?• A end-user engagement project?• An innovation intermediary organization?• An innovation arena for organizations and their partners?• An innovation arena for employees?• Real world implementations/tests of innovations?• A research environment?• An innovation process?• An approach to innovation?• An innovation network?• A collection of services?

Application areas where Living Labs appear

• Energy• Tourism• Food• Beer• Internet of Things• eHealth – AAL• Smart cities• Games• Ubiquitous computing• Mobile technologies• Airports• Rural development• Future Internet• Etc…

Related theoretical streams

Living Lab

Open innovation

Interaction design

Action research

Diffusion of innovation

Innovation networks

Participatory design

Economy

And More…

FormIT

Supports:• User involvement & influence• Real world tests• Value creation• Openness• Sustainable development• IT-service

innovation/development

Cycle 1 – Concept Design

The process of the concept design phase starts by appreciating opportunities which included:

– define the scope for the process– identify the target-user group and their important characteristics– find out where these users can be found and define their role in the

user involvement process– carry out needfinding studies with users– design concepts– evalute and re-design concepts with users

The needs in focus here are the needs that motivate the users to buy and use a particular IT system

The challenge is to generate needs users consider relevant related to the innovation, and the different expressions they may take

Why focus on Needs?

• A need can have several solutions• The solution is not known and defined• Stimulates creativity and new thinking• More stable than trends• Gives an understanding of peoples goals, activities and

context• Gives understanding for the service influence• Succeeds the end-users expectations

Cycle 2 – Prototype Design

The second cycle, prototype design, starts with the process of identifying stakeholders’ needs in the service. That is, - when using a service, what needs are then important for the users??As in the first iteration, this is done through a variety of data gathering methods, such as interviews and observations

The challenge is to separate between needs of the service and needs in the service

Why Prototyping?

• Cheap to start with• Fast to develop• Easy to change• Gives a common object to discuss with stakeholders• Supports the process of identifying patterns,

processes and needs• Gives a foundation for the final design

Cycle 3 – Innovation Design

The third cycle, Innovation design, starts by analysing the results from the usability evaluation in order to generate changes in the needs of and in the service.

Small changes and adjustments in the needs are quite common, especially in relation to the needs in the service, as the system develops and users’ understanding of structure, content, workflow, and interface deepens.

The challenge is to evaluate users’ real experiences of the final service

Why real world tests?

• Learn about users needs and goals• Understand usage of services in everyday practice• Understand how the service fit into users technology

portfolio• Real world experiences and feedback from using the

service• Stimulates diffusion and adoption of innovation

Key principles of LL operations

Why Define Key Principles?

• Contributes to knowledge building concerning: what counts as Living Labs how its operations could be conducted how the value of these operations can be

assessed

• Creates best practices of Living Lab operations

• Represent ONE way to look at it

Current trends in LL practices and research

• Social Innovation• Energy and environmental research• Interaction design for public spaces• Involvement of the crowd in innovation activities• User DRIVEN innovation• Building test sites where people live• Integrating Testbeds and Living Labs• Openness; open innovation, open data, open government• Regional development and city development (Smart Cities)• IT-tools and distributed methods for Living Lab practices• Key principles and assessment criterions

Work in Groups

• 30 minutes collaborative work in groups (5-8 people)• Discuss and define:

– What do the Key Principles stand for in a Living Lab context.– Why it is important to use the Key Principles in your Living Lab

Operations. – How you can use the Key Principles in Living Lab Operations

• Be prepared to give a short presentation of your results.

Presentation of Results

• 5 minutes summary of your discussion and results. – What were the main AHA-moments in the discussion?– Which were the most intreguing questions that were discussed in

your group?– How will you use the Key Principles in your next Living Lab

project?

Three Living Lab methodology handbooks are available online

Peoples VoiceInvolving users in the development of interactive systems increases the likelihood that those systems will be useful and usable. The handbook deals with questions such as: How do we mobilize users? What motivates people to take part in the development of an innovation in their spare time?

http://issuu.com/cdt-ltu/docs/guidelines_handbok_low?mode=window

Race To ScaleFormIT is a methodology for user involvement, created and tested at CDT. In this guide, specialists in user-driven innovation share their knowledge.

http://issuu.com/cdt-ltu/docs/formit_handbok?mode=window

The Living Lab Methodology HandbookThis handbook is based on results from the project SmartIES and the process ofusing and evaluating the FormIT methodology in a Nordic cross-border pilot.The goal has been to make the Living Lab Key Principles and the applicationvisible and easy to use.

http://issuu.com/cdt-ltu/docs/livinglabsmethodologybook_web?mode=window&backgroundColor=%23222222

For Printout versions as well as method checklists go to: www.ltu.se/cdt

List of relevant referencesBergvall-Kåreborn, B., Holst, M., Ståhlbröst. (2009). Concept Design with a Living Lab Approach. HICSS-42, Big Island, Hawaii.

Bergvall-Kåreborn, B., Howcroft, D., Melander-Wikman, A., Ståhlbröst, A. (2010). Participating in Living Lab: Designing Systems with Users. I: Human Benefit through the Diffusion of Information Systems Design Science Research : IFIP WG 8.2/8.6 International Working Conference, , Perth, Australia, March 30 - April 1, Berlin : Springer, 2010. s. 317-326 (IFIP International Federation for Information Processing; 318).

Bergvall-Kåreborn, B., Ihlström Eriksson, C., Ståhlbröst, A., Svensson, J. (2009). A Milieu for Innovation - Defining Living Labs. The 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. New York City, USA.

Bergvall-Kåreborn, B. and Ståhlbröst, A. (2009). "Living Lab - an Open and Citizen-Centric Approach for Innovation." International Journal of Innovation and Regional Development 1(4): 356-370.

Holst, M., Ståhlbröst, A., Bergvall-Kåreborn, B. (2010). Openness in Living Labs - Facilitating Innovation. IRIS33. Aalborg, Denmark.

Krogstie, J., Ståhlbröst, A., Holst, M., et al. (2013). Using a Living Lab methodology for developing an Energy Savings Solutions. AMCIS2013. Chicago, US.

Ståhlbröst, A. (2008). Forming Future IT - The Living Lab Way of User Involvement. Department of Business Administration and Social Sciences. Luleå, Luleå University of Technology. Doctoral Thesis.

Ståhlbröst, A. (2012). "A Set of Key-Principles to Assess the Impact of Living Labs." International Journal of Product Development 17(1-2): 60-75.

Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). FormIT – An Approach to User Involvement. European Living Labs - A new approach for human centric regional innovation. J. Schumacher and V.-P. Niitamo. Berlin, Wissenschaftlicher Verlag 63-76.Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). Constructing Representations of Users Needs - A Living Lab Approach. IRIS31 - Public Systems in the Future; Possibilities, Challenges and Pitfalls, Åre, Sweden.

Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011). Living Labs – Real-World Experiments to Support Open Service Innovation. eChallenge2011. Fireze, Italy.

Ståhlbröst, A., Bertoni, M., Følstad, A., et al. (2013). Social media for user innovation in Living Labs : a framework to support user recruitment and commitment. XXIV ISPIM conference. Helsinki, Finland.

Bergvall-Kåreborn, B., Howcroft, D., Ståhlbröst, A. (Forthcoming). "Disregarding history: contemporary IS contexts and participatory design." Communication of the Association for Information Systems.

Bergvall-Kåreborn, B. and Ståhlbröst, A. (2008). Participatory Design - One Step Back or Two Steps Forward. PDC 2008 Experiences and Challenges, Bloomington, Indiana, USA.

Bergvall-Kåreborn, B. and Ståhlbröst, A. (2010). "User Expressions Translated to Requirement." Human Technology 6(2): 212-229.

Ståhlbröst, A. (2012). Challenges with Social Media for User Involvement Innovation through Social Media, ISM 2012. A. Følstad. Oslo, Norway.

Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). FormIT – An Approach to User Involvement. European Living Labs - A new approach for human centric regional innovation. J. Schumacher and V.-P. Niitamo. Berlin, Wissenschaftlicher Verlag 63-76.

Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011). "Exploring Users Motivation in Innovation Communities." International Journal of Entrepreneurship and Innovation Management 14(4): 298-314.

Ståhlbröst, A. and Bergvall-Kåreborn, B. (2013). Voluntary Contributors in Open Innovation Processes. Managing Open Innovation Technologies. J. S. Z. W. Eriksson Lundström, M.; Hrastinski, S.; Edenius, M.; Ågerfalk, P.J.

Ståhlbröst, A., Bergvall-Kåreborn, B., Holst, M. (2009). Understanding Innovation Communities Users - Their Usage and Nature. The XX International Society for Professional Innovation Management (ISPIM) Conference. K. R. E. Huizingh, S. Conn, M. Torkkeli and I. Bitran. Vienna, Austria, Lappeenranta University of Technology Press.

Ståhlbröst, A., Holst, M., et al. (2012). Users and Energy Savings - Their Perspectives and Needs. IRIS35 - Designing the Interactive Society, Sigtuna.

Thank You!

Anna Ståhlbröst anna.stahlbrost@ltu.sewww.ltu.se/research/subjects/Informatik

Marita Holstmarita.holst@ltu.sewww.ltu.se/cdt