wwt-pr-bill-001 page 1 of 2 · 2012. 2. 20. · wwt-pr-bill-001 page 1 of 2. 6 office level 6...

Number Activity Responsibility Authority Support Information

1 Office Level 5 General Packing Slip which contains all requirements

Manager Manager and status of work performed

2 Office Level 6 General The absence of data related to the work

Manager Manager performed and parts delivered

No

Yes

3 Office Level 6 General Packing Slip number, price

Manager Manager

4 Administration Level 6 Office Compare P.O. with Packing slip. If for DANA

Assistant Manager Corp. determine if it is a partial or full

order completed

5 Administration Level 6 Office All relevant information relating to the

Assistant Manager billing process

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Billing Owner: Office Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: bills their customers.

Get Signed Packing

Slip

Go to E2 Account

Receivable/ Billing/New

Make Copies/ Verify full or partial order

File all Documentation

Is Documentation

Complete?

1

WWT-PR-BILL-001 Page 1 of 2

6 Office Level 6 General Mailing Address

Manager Manager

7 Office Level 6 General N/A

Manager Manager

8 Administration Level 6 Office Location of bills and "PAID" stamp

Assistant Manager

9 Office Level 6 General Location of filing destination

Manager Manager

File Check &

Closed Invoices

Mail Bill To Customer

Receive Payment

Pull hard copy of bill/stamp

"PAID"

WWT-PR-BILL-001 Page 2 of 2


1 Operator Level 6 SupervisorSupervisor has or has access to updated

calibration list for all devices.

We will ONLY use WWT Calibrated gages/

or employee owned gages calibrated by

appointed personel (WWT-IECA-001) l(

instruments when performing Product/Process

Verification.

2 Operator Level 6 Internal - WWT to perform Calibration.

External - WWT will use accredidated

supplier traceable to NIST to perform

Calibration (WWT-MT-001)

3 Operator Level 6 Perform Calibration to a known standard.

Use correct Gauge Calibration Procedure to

calibrate gauge. Gage procedures are located

in Y: /ISO MISC/ ISO CALIBRATION/ Procedures

4 Supervisor Level 5 Quality Equipment is operable and able to perform

Coordinatorrequired function

No

Yes

5 Supervisor Level 6 Quality Update records within system with all

Coordinatorrelevant information

6 Supervisor Level 6 Remove from system and update records.

We will inspect all parts checked with gage

and inform customer if gage was used for

product verification on parts already shipped to

customer. Record findings. Equipment found to

be past calibration due date and/or requiring

repair will be identified with an "out of

Calibration or Do Not use" label.

Organization Name: Worldwide Technologies Date: FEBRUARY6, 2008 Procedure Name: Calibration Owner: Supervisor Document Approver: General Manager Revision: 01 Scope: This process is responsible for ensuring all measuring and Definition: monitoring devices used for product verification are calibrated to a known standard within established guidelines.

ID Inspection & Measuring Device(s)

Determine Calibration

Source

Perform Calibration

Does Equipment

Meet Standard?

6

Create and/or Update Records -

Return

Replace/Repair as Necessary/

Notify Customer

WWT-PR-CALIB-001 Page 1 of 1


1 Supervisor Level 6 General Receive confidential information via e-mail, mail,

Manager postal service and data collected by WWT

2 Supervisor Level 6 General

Manager

Files being used

on the "shop floor" will be "read only".

External documents (paper) will be kept in a

filing cabinet in the General Manager's Office.

3 Supervisor Level 6 General N/A

Manager

No

Yes

4 Supervisor Level 6 General Any Information sent either electronically or

Manager sent via fax transmital will have a

confidentiality statement attached

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Confidential Information - Protection & Storage Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: stores, controls and transmits customer confidential information.

Receive Customer Confidential Information

Send Information with

Confidentially Statement

Place or Store in

Proper Area

Is Customer Information Going to be

Transmitted?

2

WWT-PR-CIPS-001 Page 1 of 1


1 Supervisor Level 6 General Conflict or Potential Conflict with WWT's

Manager Conflict of Interest Policy as described in

section 108 of the Employee Handbook

2 Supervisor Level 6 General Employee should notify Supervisor if they feel

Manager that they are in a potential conflict of interest

situation. Supervisors will notify Plant

Manager and/or Vice President and

President if they feel that there is a

possibility of a conflict or a potential conflict

with an employee or themselves

3 Production Level 6 General Supervisor, Plant Manager, and/or Vice-

Manager Manager President or President will consult to determine

if a conflict or potential conflict has occurred

and determine the specific action, if any, to be

taken

4 Production Level 6 General Discuss Action to be taken: Disciplinary, None,

Manager Manager or remove employee from job that may be a

conflict or potential conflict

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Conflict of Interest Owner: Production Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: handles conflict of interest or potential conflicts of interest

Identify Conflict or Potential Conflict

Determine Resolution for

Conflict or

Notify

Employee of Action Taken

Notify

Supervisor

WWT-PR-COI-001 Page 1 of 1


1 Operator Level 6 Supervisor Customer Requirements and Production

Standards

2 Operator Level 6 Supervisor Performance below established criteria

No

Yes

3 Operator Level 6 Supervisor Trend data indicating performance is below

established criteria

4 Supervisor Level 6 General Established criteria and desired criteria

Manager

5 Supervisor Can new process improve performance for a

sustained period

Organization Name: Worldwide Technologies Date: Procedure Name: Continual Improvement Owner: General Manager Document Approver: General Manger Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: identifies and implements improvement opportunities.

Determine Current

Performance

Obtain

Management Commitment

Set

Improvement Objectives

Collect & Analyze

Data

Need to Improve

1

WWT-PR-CI-001 Page 1 of 3 REV00

6 Quality Level 6 General New performance criteria

Coordinator Manager

7 Operator Level 6 Supervisor New criteria

No

Yes

8 Operator Level 6 Quality New performance criteria set as

Coordinator established criteria

9 Level 4 Operator Data with new criteria

10 Operator Level 6 Quality Performance criteria updated as current

Coordinator

Monitor

Performance w/ Improvement

Define Potential

Improvement

Implement

Improvement

Report Trend to Management

Review

Test Solution

5



1 Document Level 6 General Records to provide evidence of conformity to

Owner Manager requirements and of the effective operation

of the QMS

2 ISO Level 6 General Refer to WWT-REC-001 for record owner,

Coordinator Manager identification, storage, protection, retrieval,

retention time, disposition, collection and

indexing

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Control of Records Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: controls records within their Quality Management System.

Identify Quality

Records

Store

Records

WWT-PR-CREC-001 Page 1 of 1


1 Supervisor Level 5 Sales New customers will be contacted as needed

Manager OR two days for NCP.

Current customers as needed

2 Supervisor Level 5 Sales Use established guidelines

Manager

3 Management Level 6 General

Team Manager

4 Supervisor Level 6 Sales Information gathered from customer. Complete

Manager General Tab in E2 for new customer or

existing customer. Complete Resolution Tab

if tied to a Non-Conformance/Corrective

Action

5 Sales Level 6 General Per Management Review Process

Manager Manager

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Customer Feedback Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: obtains information related to their performance from the customer's perspective.

Contact Customer

Analyze Data

Enter Feedback

In E2

Provide input to Management

Review

Obtain

Customer Feedback

WWT-PR-CFEED-001 Page 1 of 1


1 Production & Level 6 General Product characteristics or specifications of

Quality Manager products that need to be controlled

Planning

Team

No

Yes

2 Production & Level 6 General See WWT-CPD-001

Quality Manager

Planning

Team

3 Production & Level 6 General Production Planning Team and

Quality Manager Control Plan

Planning

Team

4 Production & Level 6 General Control Plan

Quality Manager

Planning

Team

5 Production & Level 6 General Control Plans are saved in Y:/ISO Misc/

Quality Manager Control Plans. Check Sheets are saved in

Planning Y:/ISO Misc/Check Sheets

Team

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Development of Control Plans Owner: Production & Quality Planning Team Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: develops Control Plans.

Review Control

Plan

Create Check Sheets for Operators Based

on Control Plan

Save

Results

Follow Steps in "Control Plan Development"

Is Control Plan

Required?

7

WWT-PR-DEVCP-001 Page 1 of 2

6 Production & Level 6 General Approved Control Plan

Quality Manager

Planning

Team

7 Production & Level 6 General

Quality Manager

Planning

Team

End Of

Process

Submit To Customer

WWT-PR-DEVCP-001 Page 2 of 2


1 Document Level 4 General Revision requirement(s). Operators can mark

Owner Manager on prints with detailed calculations as long as

original dimensions or data is not changed.

However, any dimensional or data change to a

document or print must be initialed and dated by

the supervisor. External prints (documents)

are controlled by supervisors

2 Document Level 6 General Documents must be approved for adequacy

Owner Manager prior to use.

3 N/A

No

Yes

4 Document Level 6 General Based upon revision requirements. Ensure

Owner Manager changes and current revision status are

identified. Make sure relevant versions of

documents are readily available at point of use

5 Document Level 6 General N/A

Owner Manager

No

Yes

Organization Name: Worldwide Technologies Date: March 11, 2008 Procedure Name: Document Control Owner: Quality Coordinator Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: Please see supervisor for replacement controls documents within their QMS document if document is not legible or identifiable.

Draft (new)/ Revise (Existing)

Document

Update and Distribute Document

Submit for Initial Review/Verify

Change

Document Approved?

1

Replace

Obsolete?

6

WWT-PR-DOCCON-001 Page 1 of 2

6 Document Level 6 General Obsolete Documents will be either deleted or

Owner Manager placed in an obsolete folder. If an obsolete

document is kept for any purpose it must be

identified as such

7 Supervisor, Level 6 General There is a significant change in the process

Document Manager related to the document revision

Owner

8 ISO Level 6 General Updated document will replace obsolete

Coordinator Manager document. Ensure obsolete document is no

longer accessible. A Master List exists within

the E2 System. This list will identify the latest

revision levels as well as document owner etc.

We will also keep a copy of the Master List on

the wal outside the production managers

office that will be updated the first of the month.

Update Document Control Data in E2

Train Operators,

if necessary

Remove &

Identify

WWT-PR-DOCCON-001 Page 2 of 2


1 Production & Level 6 General Please use the latest revision of the AIAG

Quality Manager Failure Modes and Effects Analysis form

Planning (WWT-FMEAT-001)

Team

2 Production & Level 6 General Identify Process Function (Ex. - Turn

Quality Manager Complete

Planning

Team

3 Production & Level 6 General A failure mode is defined as the manner in

Quality Manager which a component, subsystem, system,

Planning process, etc. could potentially fail to meet the

Team design intent. (Example, Bore Oversize,

Undersize)

4 Production & Level 6 General For each failure mode identified we will

Quality Manager determine what the ultimate effect will be. A

Planning failure effect is defined as the result of a

Team failure mode on the function of the product/

process as perceived by the customer. They

should be described in terms of what the

customer might see or experience should the

identified failure mode occur

5 Production & Level 6 General Severity Ranking is based on a scale of 1 to 10.

Quality Manager A 10 means the effect has a dangerously high

Planning severity leading to a hazard without warning.

Team Conversely, a severity ranking of 1 means the

severity is extremely low. The intent of the

ranking is to help determine whether a failure

would be a minor nuisance or a catastrophic

occurrence to the customer. Special attention

will be taken into consideration when severity

rankings are a 9 or 10. Carrective action may

be taken to ensure the risk is addressed

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: FMEA Procedure Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: conducts a FMEA for production parts.

Obtain WWT-FMEA-001

Identify Potential Failure Modes

Identify Potential Effect of Failure

Create Severity Ranking For Each Failure

Identify Item/Part

Function

WWT-PR-FMEAP-001 Page 1 of 3 REV00

6 Production & Level 6 General Identify the potential cause of each failure

Quality Manager mode. The potential cause for each failure

Planning mode should be identified and documented.

Team The causes should be listed in technical terms

7 Production & Level 6 General Enter the probability factor. A numerical weight

Quality Manager should be assigned to each cause that indicates

Planning how likely that cause is (probability of the cause

Team occuring). The occurrence ranking scale is on a

relative ranking scale from 1 to 10. An

accurrence ranking of 10 means the failure

mode occurrence is high and happens all the

time. Conversely, a 1 means the probability of

occurrence is remote.

8 Production & Level 6 General Identify current controls ( design or process).

Quality Manager Current controls (design or process) are the

Planning mechanisms that prevent the cause of the

Team failure mode from occuring or which detect the

failure before it reaches the customer

9 Production & Level 6 General List detection activities to assure design

Quality Manager adequacy and prevent or reduce occurrence.

Planning (Testing, analysis, monitoring, etc.)

Team

10 Production & Level 6 General Determine the likelihood of Detection. Detection

Quality Manager is an assessment of the likelihood that the

Planning Current Controls (design and process) will

Team detect the cause of the failure mode or the

failure mode itself, thus preventing it from

reaching the customer. The detection scale is

on a scale from 1 to 10. A detection ranking of

1 means that the chance of detecting a failure

is certain. Conversely, a 10 means there is

absolute certainty of non-detection

11 Production & Level 6 General This number gives us a relative ranking. The

Quality Manager higher the R.P.N., the higher the potential risk.

Planning The R.P.N. is used to prioritize items that require

Team additional quality planning or action. The RPN =

(Severity) X (Occurrence) X (Detection). The

R.P.N. gives us an excellent tool to prioritize for

improvement efforts. R.P.N over 150 require

countermeasures to be put in place to insure

good product is produced.

Identify Potential Cause/Mechanism

of Failure

Identity and Enter the Probability of

Each Cause

Identify Current Design Controls

(Prevention)

Determine the Liklihood of Detection

Review Risk Priority

Numbers

Identify Current Design Controls

(Detection)


12 General Determine Recommended Actions to address

Manager potential failures that have a high R.P.N. These

actions could include specific inspection,

testing or quality procedures, selection of

different components or materials, preventive

maintenance, etc.

13 Production & Level 6 General Assign Responsibility and a target completion

Quality Manager date for these actions

Planning

Team

14 Production & Level 6 General After actions have been taken, re-assess the

Quality Manager severity, probability and detection and review

Planning the revised R.P.N.

Team

15 Production & Level 6 General Update the FMEA as the design or process

Quality Manager changes, the assessment changes or new

Planning information becomes known

Team

Update FMEA as

Design or Process Changes

Determine Recommended

Action

Assign Responsibility & Target

Completion

Indicate Actions Taken



1 WWT Level 6 WWT Complaint can be about NCP,

Employee Dept process or procedure.

Heads

2 WWT Level 6 WWT Notify Dept. Head about

Employee Dept Customer Complaint.

Heads

3 WWT Level 6 General Dept. Head should fill out

Dept Manager Customer Complaint

Heads Record(WWT-CCR-001)

4 WWT Level 6 General Dept. Head should notify

Dept Manager General Manager immediately

Heads after receiving complaint.

5 WWT Level 6 General Dept. Head should gather

Dept Manager associates or team to

Heads address the situation and

determine the root cause of

the problem.

Organization Name: Worldwide Technologies Date: April 6, 2010 Procedure Name: Handling Customer Complaints Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: Dept. Heads handles customer complaints. Sara Bruner - Office Manager Mike Dowell - Sales Manager Sara Bruner - Production Mgr./Quality Coordinator Sara Bruner - Purchasing Sara Bruner - Shipping / Receiving Brian Anderson - Job Shop/Production Manager NOTE: We will always use customer forms instead of WWT's if they are available and required.

Receive complaint

Notify Dept. Head

Fill out Complaint

Record.

Notify General

Manager about complaint.

Determine Root

Cause

WWT-PR-CC-001 Page 1 of 2

6 WWT Level 6 General Team should conclude

Dept Manager whether the complaint can

Heads be resolved and how.

No

Yes

7 WWT Level 6 General Responsible Dept. Head will

Dept Manager discuss course of action

Heads with the customer.

8 WWT Level 6 General See WWTs - Corrective

Dept Manager Action Procedure.

Heads

9 WWT Level 6 General Dept. Head should gather

Dept Manager feedback from customer

Heads regarding original

complaint.

10 WWT Level 6 General Inform customer that no

Dept Manager other action can be taken

Heads regarding complaint.

Can complaint be

resolved?

10

Let Customer know

of action we propose.

Implement Corrective

Action.

Gather feedback

Let customer know that no further action can be taken

WWT-PR-CC-001 Page 2 of 2


1 ISO Level 6 General Plan format and content established. Look at

Coordinator Manager importance of areas to be audited, as well as,

results of previous audits. We will audit

"problem areas" as needed. Auditors shall

ensure objectivity and impartially of the audit

process and no auditor shall audit their

own work

2 ISO Level 6 General Understanding of QMS audit plan format

Coordinator Manager and content

3 ISO Level 6 General Knowledge of QMS processes and

Coordinator Manager associated areas

4 Internal Level 6 ISO Audit Plan and access to ISO 9001:2000

Auditor Coordinator

5 Internal Level 4 ISO Identifies Non-conformance to ISO

Auditor Coordinator9001:2000

No

Yes

Organization Name: Worldwide Technologies Date: October 14, 2008 Procedure Name: Internal Auditing Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: WWT will conduct internal audits the 4th plans, implements, and follows up on their Internal Auditing Qtr. annually. WWT wil also conduct additional audits procedures used to monitor their QMS. as needed.

Audit Plan

Published

Notification to

Affected Areas

Conduct

Audit

Audit Scope,

Criteria & Method Established

Non-conformances

Found?

7

WWT-PR-IA-001 Page 1 of 2

6 ISO Level 6 General Corrective Action Process using form

Coordinator Manager WWT-CAR-001.

We will notify customers in writing if

investigations show that the results may

have been affected.

7 ISO Level 6 General Notes and data from Internal Auditors

Coordinator Manager

8 ISO Level 6 General Analysis of Data Process

Coordinator Manager

9 General Level 6 Mgnmt Management Review Process

Manager Team

Conduct Management

Review Process

Implement Corrective

Action Process

Audit Results

Published

Implement Analysis of

Data Process

WWT-PR-IA-001 Page 2 of 2


1 Quality Level 6 General As indicated by traveler

Coordinator Manager

2 Shipper Level 6 Supervisor

No

Yes

3 Shipper Level 6 SupervisorN/A

4 Shipper Level 6 SupervisorPer Job Traveler

5 General Level 6 Office Results of Monthly Inventory

Manager Manager

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Inventory Control Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: maintains control of their final product which is held at remote location.

Final Inspection

P/U by Customer

to Warehouse

Customer removes from Warehouse

Ship to Customer

4

Shipping

WWT-PR-INVC-001 Page 1 of 2

6 General Level 6 Office End of Month Consignment Report

Manager Manager

7 Office Level 6 General Updated end of month consignment report

Manager Manager

Billing

Inventory

WWT-PR-INVC-001 Page 2 of 2


1 Operator Level 6 SupervisorIdentified malfunction with hardware or

software. OR Upgrade installation

requirement

2 IT or Level 6 Operator Analysis of malfunction OR Upgrade request

Contractor

3 IT or Level 6 Operator Results of review of the indications OR

Contractor Upgrade material

4 IT or Level 4 Operator Results of analysis

Contractor

5 General Level 6 SupervisorResults of analysis

Manager

No

Yes

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Information Technology Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: operates their computer hardware and software systems in support in producing products in meeting customer requirements.

Request Help

Determine

Root Cause

Report findings

and required options

Conduct Analysis

Review options &

risks

9

WWT-PR-IT-001 Page 1 of 2

6 IT or Level 6 Operator N/A

Contractor

7 Operator Level 5 SupervisorOperational status of equipment

No

Yes

8 IT or Level 6 Operator All related to cause and repairs OR

Contractor notification of complete upgrade

9 Operator Level 6 SupervisorOperational status of equipment

Resume Normal

Operation

Perform Hardware or

Software Repairs

Report Results to Equipment

Owner

Was the Repair

effective?

4

WWT-PR-IT-001 Page 2 of 2


1 Production Level 6 General List of all equipment requiring periodic or

Manager Manager Adhoc Maintenance

2 Production Level 6 General Scheduled Maintenance requirements on

Manager/ Manager identified equipment list (I.e. manufacturer's

Maintenance suggested cycle)

3 Production Level 6 General Supervisors/Production Manager are

Manager Manager responsible for reassigning job and operator

while planned maintenance is being

performed

No

Yes

4 Maintenance Level 5 ProductionDetermine how long the maintenance or repair

Manager would keep equipment down

5 Maintenance Level 5 ProductionInformation related to periodic requirements

Manager or equipment failure

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Machine Maintenance Owner: Production Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Maintenance performs regularly scheduled P/M and any ensures equipment maintenance is conducted. repairs with the aid of operators

Identify Equipment to be Maintained

Identify Maintenance Frequences or Adhoc repair

timeline

Perform Planned (or Adhoc Maintenance)

Determine

Maintenance Requirements

Can Replacement Equipment be used during

maintenance?

10

WWT-PR-MM-001 Page 1 of 2

6 Maintenance Level 5 ProductionEquipment Operations compared to

Manager expectations

Yes-prepare equipment for return to production

No No-Notify team of added delay

Yes

7 Maintenance Level 6 ProductionRecord type of maintenance performed

Manager

8 Maintenance Level 6 ProductionMaintenance will notify Production Supervisor

Manager that equipment can be returned to production

9 Maintenance Level 6 General Operator and maintenance will continue to

Manager asses equipment operation

10 Production Level 6 General Production Manager/Supervisor is

Manager Manager responsible to notify customer to let them know

of possible production shortages due to

machine breakdown

Production Manager

to Contact Customer

Update Equipment Maintenance

Records

Notify Supervisor/Manager equipment is ready

Determine if maintenance or repair is successful

4

Monitor equipment

performance

WWT-PR-MM-001 Page 2 of 2


1 General Level 6 Mngt. Results about the QMS coming from

Manager Team Customer, Employees, Processes and

Suppliers.

2 Management Level 6 Results of Audits, Customer Feedback,

Team Process Performance, Product Conformity,

Status of Preventive & Corrective Actions,

Follow up from previous Management

Reviews, Changes that could affect the QMS,

Recommendations for Improvement.

3 Management Level 6 Inputs from QMS to address issues discovered

Team since last Management Review meeting.

Management Review meetings will be held

Quarterly.

4 General Level 6 Mngt. Improvement of the effectiveness of the QMS

Manager Team and its processes, Improvement of product

related to customer requirements,

Resource needs

Organization Name: Worldwide Technologies Date: June 17, 2008 Procedure Name: Management Review Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: reviews and improves their QMS.

Analysis of Data Process

Conduct Management

Review Meeting

Organize Outputs from

Management Review

Organize Inputs to

Management Review

WWT-PR-MR-001 Page 1 of 1


1 Supervisor Level 6 Sales Contacted by the customer (written or

Sales Manager verbally). Verbal orders are confirmed.

Engineer

2 Supervisor Level 6 Sales Ref E2 Quoting. Review P.O. and Quote.

Sales Manager

Engineer

3 Supervisor Level 6 Sales Ref E2 Quoting

Sales Manager

Engineer

No

Yes

4 Supervisor Level 6 Sales E2 Order Entry. Entry into E2 is evidence of

Sales Manager review.

Engineer

5 Supervisor Level 6 Sales As per Customer request, Information from

Manager E2 (routing).

Organization Name: Worldwide Technologies Date: March 10, 2008 Procedure Name: Order Entry/Job Shop Owner: Sales Manager Document Approver:General Manager Revision: 01 Scope: This process addresses howWorldwide Technologies Definition: uses the received quotes and transitions that request into production instructions.

Notification of Job by Customer (from Sales/Quoting

Enter order in E2 for Job #

Print Job Traveler

Route (Traveler development

Obtain Quote from

E2

2

WWT-PR-OEJS-001 Page 1 of 2

6 Engineering Level 6 Sales Prints can be attached to job traveler or stored

Manager electronically.

7 Engineering Level 6 Sales Place traveler in supervisors tray.

Manager

Give Traveler to Job Shop Supervisor

Print Availability

WWT-PR-OEJS-001 Page 2 of 2


1 Production Level 6 General As per customer request.

Manager Manager

2 Production Level 6 General N/A

Manager Manager

No

Yes

3 Office Level 6 Office Customer information, pricing, etc.

Manager Manager

4 Shipper Level 6 ProductionN/A

Manager

5 Office Level 6 Office As per packing slip

Manager Manager

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Order Entry/Production Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: enters production orders into its E2 System.

Receive Production Request from

Customer

Enter Relevant

Information in E2

Receive Parts and P.O. for

Manufacturing Process

Enter Inventory

New Customer

4

WWT-PR-OEP-001 Page 1 of 2

6 Office Level 6 Office P.O., quantity, part numbers, etc. in E2

Manager Manager

7 Office Level 6 Office As per customer request. Not all Production

Manager Manager parts have a job traveler created

8 Office Level 6 Office

Manager Manager

File P.O. and Document into Customer file

Enter order for Job #

Create Job Traveler

WWT-PR-OEP-001 Page 2 of 2


1 Management Level 5 Job Sources: Preventive/Predictive Maintenance -

Team Shop CA Impact - SPC - Document Revies -

OperationsMistake-proofing - Management Review -

Analysis of Data - Internal Audits -

Employee Suggestions

2 Management Level 5 Job Information showing trend data of

Team Shop potential problem(s)

Operations

3 General Level 6 Mgmt Objective fact-based data on performance

Manager Team

No

Yes

4 Management Level 6 Data on Performance

Team

5 All relivent data on options to prevent

future problems

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Preventive Action Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: Use Preventive Action Request Form identifies, potential problems and uses a systematic approach to WWT-PA-001 resolving them before they occur.

Collect Data

Determine

Root Cause

Develop Preventive Action Plan

Identify

Potential Problem(s)

Analyze Risk (low

risk=No) 10

WWT-PR-PA-001 Page 1 of 3

6 Management Level 5 Job The agreed upon Preventive Action Plan

Team Shop

Operations

7 Management Level 6 Review data on performance since

Team Preventive Action Plan implementation

No

Yes

8 Management Level 6 Job Data resulting from Preventive Action Plan

Team Shop

Operations

9 Management Level 5 Job All data related to problem, plan, and results

Team Shop

Operations

Report Results to Management

Review

Implement Preventive Action Plan

Record Actual Effect

Was the Plan

Effective?

5


WWT-PA-001


../Documents/Preventive Action Request.doc


1 Quality Level 5 General Information identifying a need for a new

Coordinator Manager process that will be included in the QMS

2 Quality Level 6 General The person(s) who will be responsible for the

Coordinator Manager development and implementation of the new

process

3 Quality Level 6 General All required activities related to the proper

Coordinator Manager operation of the new process. Knowledge of

operating Microsoft Excel

4 Quality Level 6 General Verification of the accuracy of the steps in

Coordinator Manager the new process

5 Quality Level 6 General Significant gap between the new process and

Coordinator Manager current knowledge levels of involved

employees

No

Yes

Organization Name: Worldwide Technologies Date: Feburary 15,2008 Procedure Name: Process Design Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: identifies and designs processes within their QMS.

Identify need for New Process

Identify Step of Process

Test

Process

Identify Process Owner

Train Employees on Process

7

WWT-PR-PD-001 Page 1 of 2 Rev 00

6 Quality Level 6 General Gap between the original documentation and

Coordinator Manager the needed changes

7 Level 6 General All data related to the new process

Manager

Implement

New Process

Make Adjustments to Documentation

WWT-PR-PD-001 Page 2 of 2 Rev 00


1 Operator Level 6 Production Operator should receive Job Traveler and/or

Manager Process Control Plans from Production

Manager and/or Supervisor.

2 Operator Level 6 Production Operator should ensure that the release

Manager number on the box of parts that they are about

to run match the release number on the

Traveler. If the operator has to get or changes

parts, he/she must make sure that the Traveler

and the release on the box match. The

operator must clock "in" on a new Job if they

switch part numbers or the release number

changes for any reason. The operators should

run the releases in order in which they were

received. Please contact the Production

Manager, supervisor or shipping department

for the next release to be run.

3 Operator Level 6 Production Operator should inspect machine to ensure

Manager that guards are in place. Inspect for tool wear,

coolant levels etc. before operating machine.

4 Operator Level 6 Production Match up part number with the correct

Manager inspection sheets. Please see

supervisor and/or Production Manager if

iunsure on correct inspection sheets.

5 Operator Level 6 Production Look for calibration sticker on all measuring

Manager equipment that is used in the verfication

process of production parts. If you do not find

sticker or if it is out of calibration date, please

let the quality dept. and/or production manager

know immediately. Do not proceed until

calibration is verified. See Y:\ISO Misc\

ISO Calibration for specific due date

(intervals) for instrument calibration.

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Operators are to perform the duties of production to meet Customer demands.

Receive Job Instructions

from Supervisor

Pre-Production Machine & Tooling

Inspection

Get correct inspection

sheets

Inspect Gauges for Calibration

Due Date

Clock "IN" on

appropiate Job #

WWT-PR-PROD-001 Page 1 of 5

6 Production Check calibration on all measuring equipment to

Manager be used in the production process before use.

Calibrate if needed.Continue to check calibration

on equipment at required intervals or as needed

to verify accuracy. If gauges are found to be

out of tolerance during inspection, all machined

parts previously placed in the shipping

container must be re-verified for correctness.

7 Operator Level 6 Production Check first piece with appropriate gauges to

Manager verify proper machine settings. Record all

findings on the proper inspection sheet.

First piece must be inspected and signed off

according to policy (WWT-FFP-001)

8 Operator Level 6 Production Begin production as per Traveler/Process

Manager Control Plans.

9 Operator Level 6 Production All parts must be inspected during the

Manager required intervals according to the process

control plans. This information must be written

down on the inspection sheets in its entirety

at the time it is checked.

10 Operator Level 6 Quality

Manager

No

Yes

11 Operator Level 6 Production Production Parts need to be placed neatly into

Manager the appropiate shipping container.

12 Operator Level 6 Production At the end of the shift, the operator must

Manager complete a last piece inspection and record

information on the required inspection sheet.

Final piece before shipping must be inspected

and signed off

according to policy (WWT-FFP-001) Before

shipment the operator must fill out all required

information on the shipper form(Part #, Quantity,

Heat Treat #, etc.) and place in correct box or

container for shipping. If the operator is at the

end of the shift and production parts are NOT

ready to ship, the operator must use the wip

tracking form (WWT-WIPP-001) to

Calibrate Measuring Equipment with

correct Standards

Complete first

piece inspection

Begin Production

Neatly Place Parts in Shipping Container

Place Inspection sheets and/or

Shipper form in Finished Parts

Container

Inspect Parts & Record findings

Are parts within the required tolerances?

14


eliminate the possibility of shipping incomplete

parts

13 Operator Level 6 Production Operator will clock off job and complete

Manager required information at the end of shift.

14 Operator Level 6 Production If Parts are found to be out of tolerances,

Manager Operators are to: 1: Stop Production, 2: Fix

Process *Note If parts cannot be corrected

immediately, the operator must let his/her

supervisor know before going further.

3: Perform 100% inspection of parts

previously machined to see if any parts are out

of tolerance. If parts are defective, they will be

segregated to prevent their unintended use or

delivery. See the WWT-NCPP-001 on how to

control NCP.

Clock "OFF" Job

Stop

Production



1 Operator Level 6 Production Operator should receive Job Traveler and/or

Manager Process Control Plans from Production

Manager and/or Supervisor.

2 Operator Level 6 Production Operator should ensure that the release

Manager number on the box of parts that they are about

to run match the release number on the

Traveler. If the operator has to get or changes

parts, he/she must make sure that the Traveler

and the release on the box match. The

operator must clock "in" on a new Job if they

switch part numbers or the release number

changes for any reason. The operators should

run the releases in order in which they were

received. Please contact the Production

Manager, supervisor or shipping department

for the next release to be run.

3 Operator Level 6 Production Operator should inspect machine to ensure

Manager that guards are in place. Inspect for tool wear,

coolant levels etc. before operating machine.

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: For Production please use the following Operators are to perform the duties of production to meet WWT-FFP-001 Customer demands. WWT-WIPP-001 WWT-NCPP-001


from Supervisor


Inspection

Clock "IN" on

appropiate Job #


4 Operator Level 6 Production Check Rev Level on Traveler and the drawing

Manager to make sure they match

Match up part number with the correct

inspection sheets. Please see

supervisor and/or Production Manager if

unsure on correct inspection sheets.

5 Operator Level 6 Production Look for calibration sticker on all measuring

Manager equipment that is used in the verfication

process of production parts. If you do not find

sticker or if it is out of calibration date, please

let the quality dept. and/or production manager

know immediately. Do not proceed until

calibration is verified. See Y:\ISO Misc\

ISO Calibration for specific due date

(intervals) for instrument calibration.

6 Production Check calibration on all measuring equipment to

Manager be used in the production process before use.

Calibrate if needed.Continue to check calibration

on equipment at required intervals or as needed

to verify accuracy. If gauges are found to be

out of tolerance during inspection, all machined

parts previously placed in the shipping

container must be re-verified for correctness.

7 Operator Level 6 Production Check first piece with appropriate gauges to

Manager verify proper machine settings. Record all

findings on the proper inspection sheet.

First piece must be inspected and signed off

according to policy (WWT-FFP-001)

8 Operator Level 6 Production Begin production as per Traveler/Process

Manager Control Plans.

Check Rev Level/ Get

correct inspection

sheets

Inspect Gauges for Calibration

Due Date

Calibrate Measuring Equipment with

correct Standards

Complete first

piece inspection

Begin Production


9 Operator Level 6 Production All parts must be inspected during the

Manager required intervals according to the process

control plans. This information must be written

down on the inspection sheets in its entirety

at the time it is checked.

10 Operator Level 6 Quality

Manager

No

Yes

11 Operator Level 6 Production Production Parts need to be placed neatly into

Manager the appropiate shipping container.

12 Operator Level 6 Production At the end of the shift, the operator must

Manager complete a last piece inspection and record

information on the required inspection sheet.

Final piece before shipping must be inspected

and signed off

according to policy (WWT-FFP-001) Before

shipment the operator must fill out all required

information on the shipper form(Part #, Quantity,

Heat Treat #, etc.) and place in correct box or

container for shipping. If the operator is at the

end of the shift and production parts are NOT

ready to ship, the operator must use the wip

tracking form (WWT-WIPP-001) to

eliminate the possibility of shipping incomplete

parts

Neatly Place Parts in Shipping Container

Place Inspection sheets and/or

Shipper form in Finished Parts

Container

Inspect Parts & Record findings

Are parts within the required tolerances?

14


13 Operator Level 6 Production Operator will clock off job and complete

Manager required information at the end of shift.

14 Operator Level 6 Production If Parts are found to be out of tolerances,

Manager Operators are to: 1: Stop Production, 2: Fix

Process *Note If parts cannot be corrected

immediately, the operator must let his/her

supervisor know before going further.

3: Perform 100% inspection of parts

previously machined to see if any parts are out

of tolerance. If parts are defective, they will be

segregated to prevent their unintended use or

delivery. See the WWT-NCPP-001 on how to

control NCP.

Clock "OFF" Job

Stop

Production



1 Operator Level 6 Job Operator should receive Job Traveler and

Shop work instructions (print) from Supervisor.

Supervisor

2 Operator Level 6 Job Employee Must Clock "IN" before

Shop starting a job.

Supervisor

3 Operator Level 6 Job Employee must inspect machine to ensure

Shop that the quards are in place. Inspect tooling,

Supervisorcoolant & oil levels before operating machine.

4 Operator Level 6 Job Revision Level.

Shop The revision level on the print must match the

Supervisorrevision level on the traveler. If the traveler or

print does not have a revision level or they DO

NOT match the operator must stop and ask

supervisor for verification.

5 Operator Level 6 Job Verify accuracy of all measuring

Shop instruments to be used in the

Supervisormachining process.

6 Operator Level 6 Job Begin production as per Traveler/Print.

Shop Before the job goes to the next

Supervisoroperation and/or is ready to ship to the

customer, Operator must initial & date the

traveler in the routing field to verify part

quality and step completion, it must be

inspected using Worldwide Technologies

calibrated gages or customer supplied

calibrated gauges. (See Use of

Measuring Device Procedure.)

Organization Name: Worldwide Technologies Date: February 20, 2008 Procedure Name: Production - Job Shop Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Job Shop personnel are to perform their duties to meet Customer demands.


from Supervisor


Inspection

Verify Correct

Print with Traveler

Check Calibration on Measuring Instruments

Clock "IN"

on Job

Begin Machining Process

WWT-PR-PJS-001 Page 1 of 2

7 Operator Level 6 Job Finished product must be inspected using

Shop WWT or Customer supplied Calibrated gauges

Supervisoror instruments. Look for Calibration sticker on

all WWT measuring equipment that is used in

the verification process. If you do not find a

sticker or is it is out of calibration date, please

let the Quality Dept. &/or Operations Manager

know immediately. DO NOT proceed until

calibration is verified.See Y:\ISO Misc\

Calibration for specific due date (intervals) for

instrument calibration. However, 3D surfaces

that have to be ground by the customer after

receiving may just require a visual inspection.

Supervisors will create traveler with specific

inspection requirements. Each employee MUST

inspect and scan traveler after completing

operation.

8 Operator Level 6 Job

Shop

Supervisor

9 Operator Level 6 Job Let Supervisor know that the operation &/or

Shop job is complete and needs to go to the

Supervisornext operation.Notify

Supervisor when Job is completed

Inspect Part/Parts using WWT Calibrated Gauges

Clock "OFF"

Job

WWT-PR-PJS-001 Page 2 of 2

WWT-APQP-001

WWT-APQP-SIM-001

WWT-APQP-SR-001

WWT-APQP-A2-001

WWT-APQP-A4-001

WWT-APQP-A5-001

WWT-APQP-A6-001

WWT-APQP-A7-001

WWT-APQP-A8-001

WWT-APQP-APP.E-001

WWT-APQP-AF-001

WWT-CP-001

WWT-FMEA-001


1 Office Manager Level 6 ProductionDiscuss specific needs and expectations

Manager with customer. Review P.O. (Please see

Contract Review procedure)

2 Production Level 6 General Production Team will meet with members

Manager Manager from Engineering, Sales, Quality and others

if needed to discuss project. Please see

information in the Definition Section.

If required by customer to document, Complete

WWT-APQP-001. Team

Leader will be designated and

responsibilities will be assigned to

different elements of the project.

3 Production Level 6 General Process will be established for the new

Manager Manager production project (Order of operation,

machine designation, etc). If needed and/or

required a flow chart, control plan, PFMEA will

prepared. *Please note - Some customers

demand such quick turnaround time for parts

that some or all of the above mentioned is not

required or feasible. Team Leader will be

responsible to make sure that all

designated elements are completed on

time (WWT-APQP-SR-001) if APQP is required

by customer.

4 Production Level 6 General Production Dept. will produce PPAP part for the

Manager Manager submission to customer. The Quality Dept. will

analyze and check all characteristics of part

and prepare required paperwork. The quality

department will also update inspection sheets

if needed. See PPAP procedure for more

info regarding PPAP's (WWT-PR-PPAPP-001)

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production & Quality Planning Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: PPAP = Production Part Approval Process plans for new production projects to meet customer demands. Please use the following if needed: WWT-APQP-001v 00 = APQP Info. WWT-APQP-SIM-001 Rev 00 = Scope & Initial Meeting WWT-APQP-SR-001 Rev 00 = APQP Status Report WWT-APQP-A2-001 Rev 00 = A-2 Design Info Checklist WWT-APQP-A4-001 Rev 00 = Product/Process Quality Checklist WWT-APQP-A5-001 Rev 00 = Floor Plan Checklist WWT-APQP-A6-001 Rev 00 = Process Flow Chart WWT-APQP-A7-001 Rev 00 = Process FMEA Checklist WWT-APQP-A8-001 Rev 00 = Control Plan Checklist WWT-APQP-APP.E-001 Rev 00 = Team Feasibility Comitment WWT-APQP-AF-001 Rev 00 = Product Quality Planning Summary and Sign-Off WWT-CP-001 Rev 2006 = Control Plan WWT-FMEA-001 Rev 2006 = Failure Modes Effects Analysis

Receive P.O. from Customer

Gather Production

Planning Team

Decide to Quote/No

Quote

Establish process for

Production

Decide to Quote/No

Quote

Produce PPAP

WWT-PR-PQP-001 Page 1 of 4

5 Production Level 6 General Worldwide Technologies will gather feedback

Manager Manager from customer after PPAP submittal to see if we

have met their demands and expectations (This

normally takes place with a phone conversation

from the customers QA department.) If required

we will make adjustments (Corrective Action)

to fix problem and re-submit PPAP.

7 Production Level 6 General Begin production as scheduled.

Manager Manager

Decide to Quote/No

Quote

Gather Feedback and/or Corrective

Action

Begin production of

Approved Part


WWT-APQP-001

WWT-APQP-SIM-001

WWT-APQP-SR-001

WWT-APQP-A2-001

WWT-APQP-A4-001

WWT-APQP-A5-001

WWT-APQP-A6-001

WWT-APQP-A7-001

WWT-APQP-A8-001

WWT-APQP-APP.E-001

WWT-APQP-AF-001

WWT-CP-001

WWT-FMEA-001


../Documents/APQP Info.doc../Documents/APQP- Initial Meeting and Scope.doc../Documents/APQP - Status Report.doc../Documents/APQP-A-2.doc../Documents/APQP-A-4.doc../Documents/APQP-A-5.doc../Documents/APQP-A-6.doc../Documents/APQP-A-7.doc../Documents/APQP-A-8.doc../Documents/APQP-Appendix E.doc../Documents/APQP-Appendix F.doc../Documents/CONTROL PLAN.xls../Documents/FMEA Template.xls


1 Supervisor Level 6 Mngt. Sales Forecast, Capital Equipment, People

Team Resources, Market Analysis, Capacity

2 Production Level 6 Mngt. Identified resources and where they

Manager Team are allocated

3 Operator Level 6 General Data from company processes to which

Manager resources were allocated

4 Production Level 6 Mngt. Data related to the need to allocate

Manager Team additional resourcesd (from Analysis of

Data Process)

No

Yes

5 Production Level 6 Ops. Data related to the use or need for resources

Manager Manager

Organization Name: Worldwide Technologies Date: November 15, 2010 Procedure Name: Provision of Resources Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: provides required resources to ensure their capability to produce products in order to meet customer requirements.

Meet to Determine need for Additional

Resources

Monitor use

of Resources

Provide Input to

Management Review

Provide

Resources/ Reevaluate

Resources Adequate?

2

WWT-PR-PROVR-001 Page 1 of 1 REV00

WWT-SUCR-001


1 Supervisor Level 6 General Go to E2 to determine if this is a new

Manager material order. If not, look up the last order

made for this material.

2 Purchasing Level 6 General Repeat order from same vendor of

Agent Manager consumable goods. Certain vendors only

supply material needed. Customer

requested supplier.

No

Yes

3 Purchasing Level 6 General Information related to the chosen vendor.

Agent Manager

4 Office Level 6 General RFQ's compared to past RFQ's

Manager Manager

5 Office Level 6 General Vendor Source List and past performance

Manager Manager

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Purchasing / Receiving Owner: General Manager Document Approver: General Manager Revision: 00 Scope: Only related to the purchase of materials for production Definition: WWT will select suppliers based on the Supplier (Job Shop, Engineering, Production, etc. Departments. Criteria. See WWT-SUCR-001. Production Manager will order production material based on customer demand to prevent excess inventory. In addition, Production Manager will also notify suppliers to communicate drastic fluctuations in demand of product.

Receive Purchase Request from

Supervisor

Complete RFQ chosen Vendor

Review RFQ for completeness & accuracy before

submission

Confirm Vendor selection &

Review/Track Performance

Is RFQ Required?

6

WWT-PR-PURREC-001 Page 1 of 2

../Policies/ISO SUPPLIER CRITERIA.doc

6 Office Level 6 General Knowledge of E2 System

Manager Manager

7 Office Level 6 General Complete P.O. with knowledge of

Manager Manager requirements

8 Receiving Level 6 General Shipping documentation. Any gauges or

Manager measuring equipment, will be given to the

Quality Department for review, monitoring

& recording of certification.

9 Office Level 6 Quality P.O. and Shipping Documantation.

Manager Manager

10 Operator Level 5 Quality Customer and established quality

Manager requirements

11 Shipper Level 6 Office Historical data on Purchasing/Receiving

Manager process

End of Process

Complete P.O.

Make copy of P.O. then file away

Receive Material

Check against P.O.

Mark raw materials

WWT-PR-PURREC-001 Page 2 of 2


1 Document Level 6 General Any data saved on server

Owner Manager will be backed up on a daily

basis. Critical information

saved on the server will be

password protected.

2 IT or Level 6 General IT will change tape on a

Contractor Manager daily basis. Tapes will be

stored in a fireproof safe.

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Records - Protection and Backup Owner: Quality Manager Document Approver: Quality Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: protects and backs up records stored electronically.

Save record in proper folder.

System backs up

data daily.

WWT-PR-RECPB-001 Page 1 of 1


1 Supervisor Level 6 Sales Customer Request

Sales Manager

Engineer

2 Supervisor Level 6 General Availability of Machine.

Sales Manager Process suitable for facility

Engineer

3 Supervisor Level 6 General Availability of Machine.

Sales Manager Process suitable for facility

Engineer

4 Supervisor Level 6 Sales Knowledge of E2 System

Sales Manager

Engineer

5 Supervisor Level 6 Sales Knowledge of E2 System

Sales Manager

Engineer

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Sales/Quoting Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: At Supervisors descretion they may or may not contacts or are contacted by customers to determine if they enter routing information in the E2 system as they are are a match between Worldwide's capability and the customer's quoting a job. requirements.

Receive RFQ

Decide to Quote/No

Quote

Decide to Quote/No

Quote

Decide if this will be done "in house" or

not

Decide to Quote/No

Quote

Go to Quoting in E2

Decide to Quote/No

Quote

Go to

Quotation/New/ Customer

Code/Enter Quote

WWT-PR-SQ-001 Page 1 of 2

6 Supervisor Level 6 Sales Quotation from E2 (Tender -

Manager Job or services to be

performed).

7 Supervisor Level 6 Sales Review Quote with customer.

Sales Manager (For Example: phone

Engineer conversation, fax, or e-mail)

Decide to Quote/No

Quote

Send Quotation to

Customer for Acceptance

Follow up on Quote with the customer

WWT-PR-SQ-001 Page 2 of 2


1 Production Level 6 General Production Manager/Supervisor will contact

Manager Manager production customers and look at job

Job Shop schedule to review daily production demands

Manager

2 Production Level 6 General Production Manager/Supervisor will review

Manager Manager shift schedule to ensure that there are

Job Shop sufficient qualified workers scheduled to

Manager meet production demands and due dates

3 Production Level 6 General

Manager Manager

Job Shop

Manager

No

Yes

4 Production Level 6 General Production Manager/Supervisor will contact

Manager Manager qualified workers in advance to schedule

Job Shop overtime needs

Manager

5 Production Level 6 General

Manager Manager

Job Shop

Manager

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Scheduling Overtime Procedure Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: Overtime must be approved in advance by addresses how overtime needs are evaluted on a daily basis a Supervisor and/or Production Manager.

Review Production/ Job

Schedule

Schedule Qualified

Workers for Overtime

End of

Process

Review Personnel

Shift Schedule

Are Workers Needed to

work overtime

5

WWT-PR-SOPR-001 Page 1 of 1


1 Production Level 6 General Customer directed supplier

& Quality Manager

Planning

Team

No

Yes

2 Production Level 6 General See PPAP Procedure for Lower Level

& Quality Manager Components (WWT-PR-PPAPLLC-001)

Planning

Team

3 Production Level 6 General See WWT-SPR-001

Manager Manager

4 Production Level 6 General Production Team review Form and

& Quality Manager Specifications of Product

Planning

Team

5 Production Level 6 General Information based on product characteristics

& Quality Manager and specifications

Planning

Team

No

Yes

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Supplier PPAP Requirements Owner: Quality Coordinator Document Approver: Quality Coordinator Revision: 00 Scope: This process addresses Worldwide Technologies Definition: requirements for Supplier PPAPs.

Submit Supplier PPAP

Submission Requirements

To Supplier

Review PPAP Submission for

Approval

Obtain Approval Status/Records From Customer

Are Suppliers Recommemde

d By

Customer?

3

Did PPAP

Pass Approval?

7

WWT-PR-SPPAPR-001 Page 1 of 2

6 Production Level 6 General Approved PPAP

Manager Manager

7 Production Level 6 General Failed PPAP

Manager Manager

Notify Customer & Resubmit

PPAP

Notify Customer

of Approval

WWT-PR-SPPAPR-001 Page 2 of 2


1 Sort/Rework Level 6 General As per customer request

Coordinator Manager

2 Sort/Rework Level 6 General N/A

Coordinator Manager

No

Yes

3 Office Level 6 Office Customer information, pricing, etc.

Manager Manager

4 Sort/Rework Level 6 General Customer provides detailed work instructions

Coordinator Manager which include what defects to sort for and

also any rework that needs to be performed on

the parts.

Parts are staged in Incoming Area

5 Lead Hand Level 6 Sort/ReworkAs per work instruction. Training is to be doc-

Coord. umented in form WWT-TR-004. WWT-TR-004

Organization Name: Worldwide Technologies Date: August 1, 2008 Procedure Name: Third Party Sort/Rework Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: performs sorting and reworking of non-conforming parts that either the customer has produced or the customer's supplier has produced.

Receive Sort/Rework Request from

Customer

Obtain Relevant Information from

Customer

Receive Parts and Work Instructions for Sorting/Reworking

Process

Train Employees

New Customer

4

WWT-PR-TPS-001 Page 1 of 2

../Training/Training Program/WWT Training Matrix .xls

6 Lead Hand Level 6 Sort Remove needed bins from Incoming Area and

Coord. stage on sort floor.

7 Inspector Level 6 Lead As per work instruction.

Hand

8 Inspector Level 6 Lead Non-Conforming Parts are to be placed in RED

Hand tagged Bins.

Good Parts are to be placed in GREEN tagged

bins

9 Inspector Level 6 Lead

Hand

Yes

No

10 Lead Level 6 Office Good Parts ready for shipment must be staged in

Hand Manager the Outgoing Area.

Non-Conforming Parts ready for shipment must

be staged in the Non-Conforming Area

Stage Parts

Examine Parts

Parts are ready for

Shipment

Place Parts in

Correct Bin

Are there more parts?

7

WWT-PR-TPS-001 Page 2 of 2


1 Supervisor Level 4 General Based upon an identified performance problem

Manager training need OR identified promotion

opportunity

2 Supervisor Level 5 General Determine if company has the ability to provide

Manager the training internally

3 Supervisor Level 6 General Availability of all required parties

Manager

4 Supervisor Level 5 General Training material and/or Qualified Supervision

Manager to oversee training

5 Supervisor Level 6 General Performance level (before and after the

Manager training)

Organization Name: Worldwide Technologies Date: April 23, 2007 Procedure Name: Training Owner: General Manager Document Approver: General Manager Revision: 03 Scope: This process addresses how Worldwide Technologies Definition: Outside training is recorded in E2 System. ensures all personnel assigned duties are compentent based on In-house training is recorded in 2 excel spreadsheets education, training, or work experience. located in Y:\ISO Misc\Training\Training Program. Training effectiveness will be measured on a scale of 1-4 in the spreadsheets..

Identify

Training Needs

Schedule Training

Conduct Training

Monitor Trainee

Performance

Identify

Trainers/ Consultants

WWT-PR-TRAIN-001 Page 1 of 2

6 Supervisor Level 6 General Performance level (before and after the

Manager training)

No

Yes

7 Supervisor Level 6 General Information related to training need, training

Manager provider, training provided, training

effectiveness, etc.

8 Supervisor Level 6 General Enter Employee #, Go to EDIT

Manager

9 Supervisor Level 6 General Records are in E2 and within an EXCEL Chart

Manager (Training Program). Ensure the correct one

is updated

10 Supervisor Level 4 General Training Material

Manager

11 Supervisor Level 5 General Revised training material

Manager

Go To

Quality (In E2)

Go To Employee

Training (In E2)

Review Training Content/Revise

as Required

Retrain Employee

(Go To Step 5)

Was Training

Effective?

11

Record Effectiveness &

Update Employee Records

E2 Excel Matrix

WWT-PR-TRAIN-001 Page 2 of 2


1 Operator Level 6 SupervisorAs per print to meet customer requirements.

2 Operator Level 6 SupervisorProduct is complete to print and ready

for final inspection.

No

Yes

3 Operator Level 6 SupervisorFinished product must be inspected

(measured) with WWT calibrated or

Customer supplied calibrated gages or

instruments. However, Visual inspection will

be required for anything not requiring the use

of a measuring instrument such as 3D surfaces

that may have to be ground by the customer

after receiving or WWT prints. Supervisors

will create traveler with specific inspection

requirements. Each employee is to inspect and

scan traveler after completing operation.

Organization Name: Worldwide Technologies Date: March 11, 2008 Procedure Name: Use of Measuring Device Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Final Inspection = Performed by uses measuring instruments. operator.

Use Measuring

Device

Finished Product?

4

Final Inspection Required

WWT-PR-UMD-001 Page 1 of 1


1 General Level 6 Management Gather data relating to: Customer satisfaction,

Manager Team conformity to product, preventive action

and suppliers

2 General Level 6 Management Records generated from: Customer

Manager Team satisfaction, conformity of product,

preventive action and suppliers

3 General Level 6 Management Trend Charts in Ops Review, Quarterly

Manager Team Quality Reports

4 General Level 6 Records gathered

Manager

No

Yes

5 General Level 6 Management See Continual Improvement Procedure

Manager Team

6 General Level 6 Management Analyze records for negative trend

Manager Team

Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Analysis of Data Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: participates in the activities associated with the analysis of information resulting from Customers, Employees, Processes, or Suppliers.

Deployment of QMS Objectives

Analyze Data Against

Objectives

Initiate Continual Improvement, if applicable

Collect Data

Positive or

Stable Trend

6

WWT-PR-ADATA-001 Page 1 of 2 REV :00

No

Yes

7 General Level 6 Management Gather information that will improve process

Manager Team and objectives.

8 General Level 6 Management

Manager Team

Report results to Management

Review

Initiate Corrective

or Preventive Action

Negative Trending

8

WWT-PR-ADATA-001 Page 2 of 2 REV :00

BillingCalibration Rev02Confidential Information-Protection_StorageConflict of interestContinual ImprovementControl of RecordsCustomer FeedbackDevelopment of Control PlansDocument Control_Rev02FMEA ProcedureHandling Cust Complaints-rev 02Internal AuditingInventory ControlITMachine Maintenance Rev01Mana