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Effective Communication

Techniques

Amandeep Gill Amirpirouz Esmailzade

Angieszka SiwekBehnoosh DelavariMonique Richards

Trevor Goddard

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Project objectives Project goals Instructional Design Technology Content Project Components Benefits Resources

Summary

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Create e-learning curriculum focused to written business communication

Deliver e-learning curriculum providing rapid access to knowledge and information in regards to writing effective business emails, memos, and letters

E-learning module that assists business professional to

communicate effectively with co-workers and clients.

95% of users that complete this training should be able to write effective business letters, memos, and emails.

PROJECT OBJECTIVES

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Increase efficiency by enabling business professionals to take full advantage of written business communication medium.

Present information in an interactive manner and easy to understand manner

Effectively test users on the information learned.

Improve internal and external business communication.

Deliver the modules in user friendly manner.

PROJECT GOALS

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Addie Model Analysis

◦ Target audience◦ Behavioural changes◦ Delivery of information

Design Development Implementation Evaluation

◦ Quizzes

INSTRUCTIONAL DESIGN Methodology

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READY: usability testing

Facilitators: trained professional

Customization: make changes according to organization needs

Testing procedures: Quizzes test skills learned

Software: website is ready modules and quizzes are operating

IMPLEMENTATION

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This training is delivered through an on-line website. The reasons this was the best way to deliver the modules is:

Third-party software: rights and cost

Accessibility: Windows, Linux, Microsoft, even smart phones

Flexible: customized to user needs

Availability: Globally available

TECHNOLOGY USED

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The challenges faced during this project were:

Time: we worked through each day including weekend to complete this curriculum in time.

Staff: Availability of team members to meet face to face. We use email and telephone conversation to reduce is barrier.

Technology: were limited to hosting through Moodle.

PROJECT CHALLENGES

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Content is presented through our website.

Books – latest Canadian editions

Text: because the nature of our e-learning is about business writing

Pictures: effective images including pictures and clip art.

Videos: professionally produced from creditable resources

CONTENT

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55-60 minute eLearning course providing user-friendly training

Overview, 3 modules, and Summary

Parts of module: objective, training and quiz

Additional features: Help, Resources, Meebo

PROJECT COMPONENTS

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Job Satisfaction

Saves Money

Increases Efficiency

Improves Working Relationships

Client Relations

Clarity

BENIFITS

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Originality

Support: 24 hr feedback

Customization

Accessibility

Cost: affordable and cost-effective

WHY USE THIS?

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Latest textbook and scholarly journals

Locker, Isobel Findlay Kitty. Business Communication NOW, CDN Edition.

Canadian Edition ed. New York: Mcgraw-hill Companies, 2009. Print.

Locker, Isobel Findlay Kitty. Essentials of Business and Administrative

Communication. Canadian Edition ed. New York: Mcgraw-hill Companies, 2006. Print.

"Queen's University Writing Centre ." Queen's University. N.p., n.d. Web. 14 Oct. 2010.

RESOURCES