app cloud

Salesforce App CloudThe fastest path to apps that connect your customers, employees, and

partners.

Essentials TLV Jun 2016Alex LinderSr. Principal Success Architect - [email protected]

mailto:[email protected]

Forward Looking StatementSafe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Zero Motorcycles – Electric Bikes

PwC's 18th Annual Global CEO Survey of 1322 CEOs across 77 countries in 2015

60 Days To Deliver Unified App for Sales, Services and Marketing.Riders request demos from their phones and Sales Managers track leads and schedule demos.Dealers have instant access to videos, inventory, warranties, and anything else important to the rider. Dealers can see each order status at every stage and customers enjoy a seamless experience.

The Power of the Salesforce App CloudAutomatic Upgrades

48 Major Releases

(3x per year)

Multi-tenant Infrastructure

Metadata-basedSingle Code Base

and Shared Infrastructure

Open & Extensible

API-First Architecture2700+ AppExchange

Apps

Unbreakable Customizations

Integrations andcustomizations auto-upgraded

Trust.salesforce.com Transactions Per Quarter Average Page Time

Trust: Our Highest Value trust.salesforce.com

259B Transactions in Q3FY1663% YOY Growth (Q3FY15-Q3FY16)

209ms Latency in Q3FY16Flat (Reduction) YoY

API

Web

App Cloud: A Whole New Way to Connect

Fast Development for Everyone Build apps with clicks AND code with modern tools

Connected Experience Across AppsUnified user experience across every device

Trusted Enterprise CloudGet unparalleled security in the cloud

Proven Success and Scale5.5M apps, 2.4M developers, 3.5B daily transactions, AppExchange

Connect every customer, employee, and partner with apps

AppExchange

Trailhead

Shared Data, Networks, and Identity Across Services

FORCE HEROKU ENTERPRISE THUNDERLIGHTNING

Three Keys to the Connected Customer Experience

Customer DataCustomer EngagementEmployee Productivity

Leaders Need Apps to Drive Results Every app has different building requirements

HR Help Desk

Employee Intranet

Recruiting & Onboarding

Performance & Coaching

HR

Business Agility

Asset & Facilities Management

Financial Shared Services

M&A Enablement

Ops

Contract Management

Pricing

Budgeting

BillingManagement

Finance

IT Help Desk / Self-Service Community

Legacy Applications

Consolidation

Knowledge Base

Single Sign On

IT

Procurement

Vendor Management

Logistics

Contract Management

Supply Chain

E-commerce Website

Release Management

Idea Capture

Testing / QA

Product

Product Website

Mobile

Events Management

Campaign Tracking

Marketing

Go Faster with Pre-Built Apps from AppExchange The world’s leading business apps marketplace

2,800+Apps

TrustedDevelopers

Pre-IntegratedWith App Cloud & Salesforce

ReviewedBy Customers

Every Company Needs to Be a Customer App Company Customers engage with your brand via apps

Brick-and-Mortar RetailerApps Company

Home Controls Manufacturer

Apps Company

Shopping Center Operator

Apps Company

Engage Customers with Apps that Build Your Brand

Quick to code, easy to scaleApp Cloud’s leading ecosystem is build for collaboration and accelerated development cycles

Fully customizedYou have complete control over the user experience, making it easy to convey your brand

Connected to your dataBuilding apps, reports, and dashboards is easy because your data already live in Salesforce

Build faster, with an unparalleled developer toolset

Engaging Customer

ExperiencesComplete

Customer DataSingle View of the

Customer

Companies Need One Platform to Connect Everything

Digital Innovation is Really About Relationship Building

“The one thing I believe that digital is transforming for everybody is the value of the relationship. Technology provides companies with the opportunity to develop relationships with people and take the concept of brand affiliation to another level.”

Chris Thomas, Chief Innovation Officer of Sierra Club,https://www.salesforce.com/blog/2016/06/lessons-from-a-nonprofit-cio.html

http://www.sierraclub.org/

https://www.salesforce.com/blog/2016/06/lessons-from-a-nonprofit-cio.html

Take Action Using Complete Customer Data

Any data sourceApp Cloud simplifies external connections, enabling ingestion of data streams or real time

Rapid integrationExternal data sources are available in App Cloud within minutes

Intelligent processingFilter incoming data with rules and then develop insights that drive better decisions

Bring any customer data source into your apps

Shared Identity, Network, and Data

Salesforce AppsApps we build and

maintain

Your AppsApps you build on

App Cloud

Sales Service Marketing Community Analytics

Osnat FinkelshteinOperation Director

App Cloud DemoMichael Scherbaum Lead Solution Engineer

IDC Reports 70% Faster Development with App Cloud

7 Customers analyzed across 5 different industries31 custom apps built (average)2,700 internal employee users representing 89% of employee base (average)100K external customer & partner users (average)IDC White Paper, sponsored by Salesforce.com, Salesforce Platform: Accelerate App Dev with Huge ROI, Doc #246505, Feb 2014.

100%ROI520%75

%

25%

lower infrastructure

costs

75%

80%

20%more apps

launched per year

80%70%

30%faster timeto market

70%

Trailhead: Unleash Your Team’s Productivity

www.trailhead.salesforce.com

Free online interactive trainingfor everyone! Bring

developers, IT, and business together.

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