www.amicushorizon.org.uk amicushorizon making homes, helping people tpas conference 8 july 2015 kate...
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
TPAS Conference8 July 2015
Kate DodsworthExecutive Director, People and Strategy
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
AmicusHorizon
• 28,000 homes• g15 housing association• c.750 staff• Three concentrations of
stock and staff: South London, Sussex and Kent
• Fantastic resident governance!
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Overview
• History• Structure• Report• Benefits• Future
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
For us it’s the:
1. Structures
2. Processes
3. People
4. Law
Regulation - Homes & Communities Agency
Co-Regulation
Making homes, helping peopleAmicusHorizon
What does Governance mean to us…
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping peopleMaking homes, helping people
Area Panel• Hold us to account for
service delivery
• Scrutinise services
• Area Plans
• Resource allocation
Residents’ Council• Hold the Exec and Board to account
• Approve all customer facing policies
and strategies
• Work jointly with Board on corporate
strategy and budgeting
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Culture - One Team• ‘One Team’ : Board,
residents and staff• Moving from
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Success, Satisfaction and Scrutiny
• Department for Communities and Local Government sponsored
• University of Westminster did research
It’s true – resident involvement:• Improves satisfaction• Shapes services• Drives down cost!
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
Benefits – Service Improvement and VFM
Complaints and Customer Experience• Residents and staff overhauled
policies and procedures• Residents sit on stage 3 panels• Procedure now far more
transparent• VFM – savings of over £100k per
year• Increased satisfaction
Procurement
• Residents have influenced procurement practices
• Select and monitor contractors• Have designed tenders for higher
standards• VFM – savings of over £1m on
boiler maintenance; £100k on grounds maintenance
• Increased satisfaction
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people
What’s next ?
Just completed 2015 Governance review – steering group of 6 with majority residents
Challenges:
• Attracting more new residents
• Cost of our Resident Involvement
• Connecting the structure to all residents
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www.amicushorizon.org.uk
AmicusHorizon Making homes, helping people