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www.esicenter.bg compete by excellence www.esicenter.bg compete by excellence www.esicenter.bg compete by
Ivaylo GueorguievProgram Manager
European Software Institute - Center Bulgaria/eastern Europe
RCI Quality Program
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Challenge ApproachLow degree of Process Improvement (PI) benefits awareness on national and regional level .
ESI BG/RCI developed cluster type of projects performed by multiple stakeholders as public-private partnership initiatives known as ICT Competitiveness Pyramid.
Most companies in the SEE region are small or medium sized and can not easily allocate expert resources for PI.
Providing measurable roadmap to multiple-model PI implementation through IT Mark (ESI) service. IT Mark includes assessment based on CMMI, ISO 27001 and Business Management.
Small and Medium Enterprises (SMEs) are not able to allocate financial resources and initiate comprehensive PI programs.
Co-funding from business support programs for increased competitiveness of SMEs clusters, step by step approach to ensure intermediate business benefits and stronger commitment from the sponsors (USAID/RCI, USAID/CEED, GTZ, EBRD/BAS, WB…).
Fragmented region with limited PI implementation experience, lower visibility of the ICT/SW industry brand and capacity
By implementing the ICT competitiveness pyramid, even the smallest SMEs receive an opportunity to collaborate, participate and benefit from the regional brand (SEE IT).
Challenges to SMEs for implementation of Challenges to SMEs for implementation of ICT Standards and models ICT Standards and models
•ICT Competitiveness Pyramid model is designed by ESI Center Bulgaria/Eastern Europe with the support of USAID/RCI project
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PROCESSES Perspective
The competitiveness is BASED on good processes
“The quality of a product is largely determined by the quality of the process that is used to develop and maintain it.”
Based on TQM principles as taught by Shewhart, Juran, Deming and Humphrey.
PROCESS
Heroiceffort
Maturesoftwarebusiness
TYPICAL!Unprecedented
systemPR
OD
UC
T
Bad Good
Good
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Business
Typical custom
er
Micro & Small
SME
Large-E2-3 weeks, 2 assessors
7-8 days, 2 assessors (L2)
3 days, 1 assessorLevel 2Class C 102
Interview
Level 2Class B
102
Doc. Review
PI – CMMI SecurityISO 27001
InfoSec Snapshot
Level 3Class B
ITMark Structure
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CMMI (SEI/CMU) – reference modelde facto industrial standard
CMMI DEV, CMMI ACQ, CMMI SVC
Process unpredictable, poorly controlled and reactive
Process characterized for projects and is often reactive
Process characterized for the organization and is proactive
Process measuredand controlled
Focus on processimprovement
Quantitatively Managed
Performed
Managed
Optimizing
Defined
1
2
3
4
5
• Requirements flow in.• A product is (sometimes) produced by some amorphous process.• The product flows out and (we hope) works.
•Requirements flow in.•Plans are developed in accordance with policies.•Activities are performed in accordance with plans.•Measurements and reviews occur at defined points.•The product flows out and (usually) works
Commonality among projects allows more uniform estimation of performance.
Use of statistical and other quantitative techniques in managing the processes and results
Measurably increased process capabilities
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Results: Summary
• Increased competitiveness– Increased clients satisfaction– Improved market exposure – More effective and efficient operations– Reduced “time to market”– Increased quality of the products and services
• Strengthen cooperation between the companies within the cluster
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Results: Indicators
How much did your company’s competitiveness increase due to the CMMI/ITMark implementation program?
How much did the CMMI/IT Mark implementation program Influence on the client satisfaction?
How much did the CMMI/IT Mark implementation program influence on the time to market reduction?
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ICT Competitiveness Pyramid
IMPROVEMENT READINESS
JOINT CAPACITY
SUSTAINABILITY
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CAPACITY: AWARENESS & TRAINING
training: 1,034 from 306 companies (1-3 days, CMMI, ITMark); 11 professors/ 7 Universities trained, subject introduced
awareness: 313 participants from 190 companies (PI, IT standards)PI implementation capacity: 721 professionals from 138 companiesCountries: > 13 Bulgaria, Romania, Hungary, Macedonia, Serbia, Turkey, Armenia, Moldova, Albania, Bosnia and Herzegovina, Kosovo, Croatia, Ukraine More than 90% of them declared that they will use the knowledge gained in their work
PI INITIATION & HIGHER COMPEITIVENESS
practical knowledge: 344 participants from 27 companies attended 55 practical PI implementation workshops and appraisalsPI Initiation: 22 IT Mark certifiedcompanies from Armenia, Bulgaria, Macedonia and Moldova (20 more in progress - Western Balkans, Moldova)31 companies launched official Process Improvement programs
Method: ITMark appraisal (CMMI, information security - ISO 27001, business maturity – 10square)Participating companies reported increased competitiveness, larger projects, new customers, new markets
ICT LEADERSHIP
achieved: CMMI - 3 companies from Bulgaria with CMMI ML 2 & ML3 (another 4 in Romania performed by other organizations)
ITMark Premium/Elite: 4 companies from Bulgaria, Macedoniaon the way: 6 companies from Armenia, Macedonia, Bulgaria, Serbia at advanced stage
CR
EATED
NA
TION
AL
CA
PAC
ITY & A
WA
REN
ESSR
EAD
INESS FO
R
REG
ION
AL “C
OO
PETITION
”IM
PRO
VED R
EGIO
NA
L C
APA
CITY A
ND
BR
AN
D
Competitiveness Pyramid (2005-2009):Competitiveness Pyramid (2005-2009):Clustering companies and countriesClustering companies and countries
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It’s your decision!It’s your decision!
Can ICT Standards do for you what it’s done for
others?
Can ICT Standards do for you what it’s done for
others?
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QUESTIONS?
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Thank you for your attention!