www.ghsp.com a jsj business supplier management review
DESCRIPTION
A JSJ Business Process Chronic poor performance identified SMR 1 Conducted SMR 2 Conducted Next steps Goal reached? SMR complete. Celebrate!! Goal reached? Yes No - Major issues No - minor issuesTRANSCRIPT
![Page 1: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/1.jpg)
www.ghsp.com
A JSJ Business
Supplier Management Review
![Page 2: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/2.jpg)
www.ghsp.com
A JSJ Business
Purpose
• A multi-level Supplier Management Review (SMR) with suppliers who have experienced significant performance events, or chronic performance issues.
• Intended to be a collaborative effort between GHSP and the supplier to improve specific areas that are impacting the business relationship.
![Page 3: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/3.jpg)
www.ghsp.com
A JSJ Business
ProcessChronic poor performance
identified
SMR 1 Conducted
SMR 2 Conducted
Next steps
Goal reached?
SMR complete. Celebrate!!
SMR complete. Celebrate!!
Goal reached?
Yes
Yes
No - Major issues
No - Major issues
No - minor issues
No - minor issues
![Page 4: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/4.jpg)
www.ghsp.com
A JSJ Business
SMR 1• Problem solving meeting to discuss the issue
and corrective action plan to resolve the issues.• Iterative process
![Page 5: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/5.jpg)
www.ghsp.com
A JSJ Business
Triggers for SMR 1• Systemic / repeat quality or delivery issues• Poor customer service responses• Lack of support during project development
phases• Failure to adhere to GHSP expectations
![Page 6: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/6.jpg)
www.ghsp.com
A JSJ Business
Example of Notice
![Page 7: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/7.jpg)
www.ghsp.com
A JSJ Business
SMR 1 – Attendees / AgendaAttendees- Appropriate supplier
functional managers and support team.
- GHSP buyer, SDE, purchasing manager, SDE manager
Agenda• Supplier presentation
• Problem statement• Definition of the problem• Evaluation of possible root causes• Action plan that includes actions
and due dates
![Page 8: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/8.jpg)
www.ghsp.com
A JSJ Business
Example
Break the problem down into manageable chunks.
![Page 9: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/9.jpg)
www.ghsp.com
A JSJ Business
SMR 2• Escalation of SMR
1 or response to a major issue effecting GHSP.
• Upper management review of the issue
![Page 10: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/10.jpg)
www.ghsp.com
A JSJ Business
Triggers for SMR 2• Chronic, documented, unresolved SMR 1 problems spanning more
than 2 quarters or deemed high risk requiring immediate action.• Unreasonable response from the supplier or indications that no
progress has been made to resolve SMR 1 issues.• Continued customer dissatisfaction on a supplier’s product quality,
shortages or logistical issues, including a mandate to change to a known capable supplier.
• Supplier’s inability or unwillingness to work with GHSP to make fundamental quality system improvements
• Unresolved product safety characteristics, as defined on the print, do not meet Ppk or Cpk requirements as expressed in AIAG PPAP requirements and/or engineering documents.
![Page 11: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/11.jpg)
www.ghsp.com
A JSJ Business
SMR 2 – Attendees / AgendaAttendees• Owners and upper management from the
supplier• GHSP upper managementAgenda• Similar to SMR 1 but customized for upper
management discussions
![Page 12: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/12.jpg)
www.ghsp.com
A JSJ Business
SMR Summary
Good News• GHSP is willing to work
with suppliers to improve the performance and the relationship.
• Supplier controls (for the most part) the corrective action plan with support from GHSP.
Bad News• New business holds are
often implemented in SMR 1
• Failure to exit the SMR process can lead to resourcing and the end of the business relationship.
Not GHSP’s goal. Expensive for both
parties
![Page 13: Www.ghsp.com A JSJ Business Supplier Management Review](https://reader036.vdocument.in/reader036/viewer/2022062306/5a4d1b207f8b9ab0599953df/html5/thumbnails/13.jpg)
www.ghsp.com
A JSJ Business
Questions??