wyzwania w zakresie zarządzania informacją
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•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing
•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing
•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing
•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing
Zarządzanie informacją w firmie: Wyzwania
Canon Business Services docenia znaczenie informacji o klientach. Nasi eksperci pomogą Twojej organizacji wykorzystać potencjał gromadzonych danych, poprawiając poziom satysfakcji i lojalność Twoich klientów.
Przeprowadziliśmy ankietę wśród 150 pracowników wyższego szczebla z europejskich firm z sektora finansowego, by dowiedzieć się, jakie są najważniejsze wyzwania związane z zarządzaniem informacją.
Oto jakie odpowiedzi uzyskaliśmy
74% ankietowanychwskazało Analizę danych o klientach
59% ankietowanychwskazało BezpieczeństwoInformacji
59% ankietowanychwskazało Zautomatyzowaneprzetwarzanie
Dostarczamy dostosowane do indywiualnych potrzeb rozwiązania umożliwiające efektywne zarządzanie danymi o klientach.
Zapewniamy bezpieczne zarządzanie danymi,zgodne z uznanymi normami międzynarodowymi (ISO 9001, ISO 27001, ISO 22301).
Dostarczamy elastyczne usługi. Zapewniamy automatyzację przetwarzania dokumentów, obniżając koszty i zwiększając produktywność.
Tę odpowiedź najczęściej wskazywali dyrektorzy ds. IT
50% wskazań
Tę odpowiedź najczęściej wskazywali kierownicy centrów obsługiklienta
56% wskazań
Tę odpowiedź najczęściej wskazywali kierownicy centrów obsługiklienta
81% wskazań
•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing
•Meeting the challenges of information-centric transformation
Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention.
We surveyed* 150 business leaders in the European Financial Services sector –a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.
This is what they said:
At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers.
* Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014
We provide management information tailored to clarify and make sense of customer data.
We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres.
Main influencing party: Chief Information Officers with 50% of the vote
Main influencing party: Chief Information Officers with 83% of the vote
59% stated Information Security
74% stated Providing analytics on customer data
56% stated Providing a standard service across multiple division
We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301).
We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences.
Main influencing party: Customer Care Officers with 64% of the vote
Main influencing party: Customer Care Officers with 56% of the vote
Main influencing party: Customer Care Officers with 81% of the vote
74% stated Multi-channel communications
We are a flexible service provider who can deliver services that improve cost efficiency and productivity.
51% stated Automation / straight through processing