R E S U M E

X A V I E R J A M E S

Contact : 0091 – 9004050127 / 8855993383Email : x.james777@gmail.comPresent address : Rasal Park , B/303, Krishna Kunj Apt, Bhopiwadi, Kohojgaon, Ambernath (West) Thane Mumbai – 421504 Maharashtra - India

To seek a challenging role in the field of Management, where I can utilize my ability, experience and my Leadership skills to maximize the profit of the organization and continuously grow as a professional.

Organization “Sterling Information Resources India Pvt. Ltd” Employment dates August 2011 – PresentLocation Thane – Mumbai - India Position Team Leader (Outbound Voice & Data services)

Sterling is a global provider of business intelligence used to determine who is likely to be a productive new employee, a trustworthy business associate or a qualified customer. Clients rely on Sterling for solutions notable for their speed, accuracy and flexibility – regardless of client size, industry and geography. It offers screening services, which include criminal screening, drug testing, prior employment verification and reference check, education verification, department of motor vehicle record searches, professional license verifications, Sexual offender searches, mortgage, credit reports & tax credit.

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort and at the same time provide the team with a vision of the project objectives.

Motivate and inspire a team of 42 employees (28 Data services + 14 Outbound Voice) by setting good example, along with coaching and developing team members; help resolve dysfunctional behavior.

Facilitate problem solving and collaboration with the Backend team and equal involvement with the Client facing team for verification related responsibilities.

Encourage creativity, risk-taking, and constant improvement, recognize and celebrate team and team member accomplishments and exceptional performance.

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.

Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.

Obtain and coordinate space, furniture, equipment, and communication lines for team members; Establish meeting times, places and agendas.

Provide status reporting of team activities against the program plan or schedule and keeping the Line Managers informed of task accomplishment, issues and status.

Provide guidance to the team based on management direction.

Organization “Barclays Bank through Excel Vision” Employment dates January 2011 – May 2011

Location Dubai – U A E Position Lead Generator – Credit Cards

Barclay’s has been providing banking, investment banking and investment products and services for over 300 years. Barclays Group operates in over 60 countries and employs more than 111,000 people worldwide.

Drive credit card lead Generation targets through a team of Operation executives through Tele calling & direct sales.

Creating customer database through effective Tele calling and generate leads. Fix up appointments with customers and explain the product and close the deal. Processing of documentation and ensure quality deliverance. Follow up with customer after sales to confirm product satisfaction being offered while dealing.

Organization “Sterling Information Resources I Pvt Ltd” Employment dates September 2007 – December 2010Location Thane – Mumbai - IndiaPosition Senior Executive

Sterling is a global provider of business intelligence used to determine who is likely to be a productive new employee, a trustworthy business associate or a qualified customer. It offers screening services, which include criminal screening, drug testing, prior employment verification and reference check, education verification, department of motor vehicle record searches, professional license verifications, Sexual offender searches. The company also provides drug screening, mortgage credit reports, tax credit.

Order Creation is the initial step in the entire process of background screening; our duties are to enter the candidate’s available data in the system and process the order for a background check, which is later proof read by me for the accuracy check.

Contact the client representatives or the applicants via direct calls or emails per client specifications in case of any kind of additional data is required to process the order.

Organization “Lals Group” – Mr. Price Employment dates September 2003 – August 2007Location Dubai - UAEPosition Assistant Store Manager – Retail Sales (Apparels – Men, Women & Kids)

Mr. Price (now renamed as ‘Style Studio’) is a brand which caters to the fashion needs of Men, Women and kids in today’s modern and corporate world. Lal’s Group also hold the franchisee for some other prestigious brands like Bossini, G2000, Trucco, Homes R Us & Daiso.

Maintain records and prepare weekly, monthly and yearly reports of sales and staff performance.

Implemented new ideas on visual merchandising. Maintain inventory records, stock flow and continuous replenishments. Train staff on vigilance, prevention of stock loss and thefts. Present sales summary, plans and forecast to the management team. Set up basic store standards and increased customer flow by providing excellent customer

service. Planned Sale & Promotional activities with the help of Superiors resulting in increased sales for

the store. Suggested and implemented changes in pricing and sales policies which increased profitability

and customer loyalty for the brand.

Organization “Modi’s Resort Ltd”Employment dates January 2001 – January 2003Location Karjat – Mumbai - IndiaPosition Front Office Supervisor

Modi’s Resort is a Health and Rejuvenation Center cum Luxury Resort which caters to the needs of customers for their different types of Rejuvenation as well as corporate customers for their Conferences facilities.

Handling all front office related duties, such as billing, guest specific requirements etc. Provided training to new recruits about the procedures of Front Office and customer service.

Bachelor of Commerce : Techno Global University Higher Secondary Education : RKT College, Mumbai University Diploma : Diploma in Computer Operations Additional Course : Lean Six Sigma Green belt Certification,

Motorola Solutions

Passport Number : H6406209 Date of Renewal : 17/09/2009 Date of Expiry : 16/09/2019

Date of Birth : 21st March 1979 Birth place : Narasaraopet – AP - India Nationality : Indian Marital Status : Married Languages known : English, Hindi, Marathi, Malayalam

I hereby confirm that the above details are true to the best of my knowledge.

(X A V I E R J A M E S)