xstream® automation pack for sap® user guide · sap®, abap®, sap fiori®, sap hana®, ... vms...

xStream® Automation Pack for SAP® User Guide

Copyright © 2016 by Virtustream, Inc. All rights reserved worldwide.

Confidential and Proprietary to Virtustream, Inc., and Its Customers.

xStream® is the registered trademark of Virtustream.

SAP®, ABAP®, SAP Fiori®, SAP HANA®, SAP NetWeaver®, SAP® R/3®, and

Sybase® are the trademark(s) or registered trademark(s) of SAP SE in Germany

and in several other countries.

Virtustream, Inc. www.virtustream.com

A Dell Technologies Business

North America Offices

Bethesda, MD (Headquarters) 4800 Montgomery Lane, Suite 1100 Bethesda, MD 20814 T +1.240.252.1007 F +1.301.718.7880 Atlanta, GA 6 Concourse Parkway, Suite 1930 Atlanta, GA 30328 T +1.678.533.2440 F +1.678.395.6998 Hopkinton, MA 228 South Street Hopkinton, MA 01748 T + 1.508.435.1000 McLean, VA 8444 Westpark Dr, Suite 810 McLean, VA 22102 T + 1.703.970.5008 Dallas, TX 1500 North Greenville Avenue Floors 9, 10 & 11 Richardson, TX 75080 T + 1.972.581.8221 Draper, UT 13197 South Frontrunner Boulevard Draper, UT 84020 Santa Fe, Mexico Av. Antonio Dovali Jaime #94, Floor 10 Col. Zedec Santa Fe, Del. Alvaro Obregon

Europe Offices

London, UK 3rd Floor, 78-79 Leadenhall Street London, EC3A 3DH T +44 (0) 207 510 5810 F +44 (0) 845 384 9475 Kaunas, Lithuania K. Barsausko Street 59-B604 LT-51423 Kaunas, Lithuania T +370 684 60623 Cork, Ireland EMC Ireland COE Ovens Cork T +353 21 428 1500 Walldorf, Germany Industriestrasse 39 69190 Walldorf +49 (0)6227 / 837-0

South Asia Office

Pune, India ViewTrust Technologies C-204, 2nd floor, Eden Park Ganpati Chowk, Viman Nagar Pune-411014 T +91 (20) 26634353 Bangalore, India EMC Software & Services India Pvt. Ltd. Bagmane Developers Private Limited – SEZ, Marathahalli Outer Ring Road Doddanekkundi, Bangalore – 560 037 Sydney, Australia EMC Australia 207 Pacific Highway St Leonards NSW 2065 Ph: +61 2 9463 0000 Tokyo Shibuya-ku, Tokyo Yoyogi 2-1-1 Shinjuku Mines Tower Tokyo 151-0053

http://www.virtustream.com/

Document Control

History R3.0 – New publication – Rev E R3.1 – Revised for product General Availability release – Rev C Change Forecast Subject to Approval Classification Final Draft – Rev E Date 08 October 2016

Contents

Overview of xStream® Automation Pack for SAP® .......................................................... 1 Automation Console Components ............................................................................................................ 1

Toolbar ................................................................................................................................................. 2 Dashboards .......................................................................................................................................... 2

Budgeting and Reporting ................................................................................................................. 3

Technical Account Management ...................................................................................................... 3

Operations and Administration ......................................................................................................... 3

Compliance and Security ................................................................................................................. 4 Tiles ...................................................................................................................................................... 4

Customization Tools ................................................................................................................................. 5 Customization from within the Automation Console ................................................................................. 5

Enabling and Disabling Customization ................................................................................................. 5 Add a Custom Tile ................................................................................................................................ 6

Navigating the xStream® Automation Pack .............................................................................................. 7 Infrastructure Searches and Navigation ............................................................................................... 7 Landscape Searches and Navigation................................................................................................... 9 TAM Ticket Searches and Navigation ................................................................................................ 12

xStream Automation Pack Features .............................................................................. 15 Budgeting and Reporting Tiles ............................................................................................................... 15

µVM, Storage, and Network Consumption ......................................................................................... 15 VMs Stopped ...................................................................................................................................... 18 VMs Running ...................................................................................................................................... 19 µVM, CPU, RAM, and Disk Utilization by VM .................................................................................... 21 VMs Exceeding Average µVM Utilization ........................................................................................... 23 VMs Using an App Director License ................................................................................................... 24

Technical Account Management (TAM) Reporting................................................................................. 24 TAM Reports ...................................................................................................................................... 24 Service Tickets ................................................................................................................................... 25 Change Tickets ................................................................................................................................... 27

Operations and Administration ............................................................................................................... 29 Scheduled Jobs .................................................................................................................................. 29 VM Backup Status .............................................................................................................................. 30 Validation Checklists .......................................................................................................................... 31

Virtustream xStream® Automation Pack for SAP® User Guide | i

Running Processes of SAP Components .......................................................................................... 34 View SAP Profile Parameter Changes ............................................................................................... 36 VM Changes ....................................................................................................................................... 37 Patch SAP Kernel ............................................................................................................................... 38 Reset SAP Passwords ....................................................................................................................... 41 SAP Kernel Information ...................................................................................................................... 42 Critical VMs ........................................................................................................................................ 44 Isolate SAP Systems .......................................................................................................................... 45 Compare Configuration of Landscape Components .......................................................................... 48 Stop and Start SAP Systems ............................................................................................................. 51 Copy SAP System .............................................................................................................................. 53

Compliance and Security ........................................................................................................................ 57 VM Audit Event Details ....................................................................................................................... 57 SAP Server and Database Licenses .................................................................................................. 59 Hypervisor Startup and Shutdown Logs ............................................................................................. 61 SAP Startup and Shutdown Logs ....................................................................................................... 61 VM Snapshot Logs ............................................................................................................................. 63 App Director Documentation .............................................................................................................. 65

Virtustream xStream® Automation Pack for SAP® User Guide | ii

Overview of xStream® Automation Pack for SAP®

The xStream Automation Pack for SAP® (Automation Pack) is a software application for the xStream Suite that automates the creation and in-life management of complex, enterprise applications, whether in-house or in a service provider’s data center. This powerful new software simplifies the complexities of running, managing, maintaining, and continually optimizing mission-critical applications within the customer environment using a highly developed monitoring and reporting system of Virtual Machines (VMs), built from the ground up, which also accommodates resource providers such as SAP, HANA, Oracle, etc.

The Automation Console provides the following services:

· Operations and Administration — tools for daily operation, scheduling, planning, and automation of tasks for support, preventive maintenance, and other customizable project needs for applications and VMs

· Budgeting and Reporting — VM monitoring and consumption reporting through the patented Virtustream micro-VM (µVM), a cloud resource management technology that measures actual vs. peak VM consumption

· Technical Account Management Reporting — service level agreement (SLA) compliance, operations monitoring and reporting, and ticket tracking

· Compliance and Security — tools for security, auditing, and compliance reporting, plus risk analysis and vulnerability scanning

These services are provided within a seamless console display navigated within feature-rich dashboards. In addition to the built-in monitoring and reporting processes, users (self-service customers, managed services staff, and channel partners) can create both simple and complex customized processes using available ingredients and recipes.

This document provides descriptions of each service, the features (tiles) included, instructions for navigating and customizing features, and examples of use cases, as well as a glossary of terms.

Automation Console Components The opening screen of the Automation Console presents a toolbar across the top, a quick-access search bar, and dashboards of tiles (feature categories). When you type in the search bar, the Console dynamically filters the tiles that are displayed to match your search results by any occurrence within the string of the name of the tile(s). Results are not case sensitive and are still grouped within their respective dashboards.

Virtustream xStream® Automation Pack for SAP® User Guide | 1

Toolbar

A Home button displays on the toolbar in the upper left corner of the application screen to return to the Home page of the Automation Console. To the right, this toolbar contains a Help (?) button to provide user assistance in the form of topic-sensitive step-by-step instructions when accessed from within a tile; the main table of contents is displayed when accessed from the Home page. To the right of the Help button, the name of the active user is displayed beside a log-out button.

Dashboards

Dashboards are groups, or categories, of related reporting or actionable features. Features (tiles) are of three types: Infrastructure (VMs in the Cloud), Application landscapes (SAP® landscapes), and Technical Account Management (TAM) (support monitoring and reporting). Examples of these feature types are:

· VM Utilization by Cloud – (Infrastructure) displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.

· SAP® Server and Database Licenses – (Application landscapes) displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.

· Service Requests – (Technical Account Management) displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer.


Each feature includes search functions pertinent to the tile type to facilitate finding a target quickly.

Budgeting and Reporting The Budgeting and Reporting dashboard includes tiles that have a financial impact, such as consumption of billable elements and configuration changes.

Technical Account Management The tiles in the Technical Account Management (TAM) dashboard provide a manager report, plus service request, and change request reporting. Most TAM tiles include ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer name or ID.

Operations and Administration The Operations and Administration dashboard provides reports and tools regarding general administration, operations, and monitoring of SAP® landscapes and VM processes to assist in support activities and maintenance. For example, you can choose a view of all currently running SAP applications, databases (DB), operating systems (OS), or VM processes. Specific views of currently shut down or suspended systems or all VMs in a critical state are also available. Many features enable actions from the dashboard to start or stop SAP systems, change passwords, execute post-processing steps, etc.


Compliance and Security This dashboard provides logs related to application and infrastructure startup and shutdown logs, as well as licensing information.

Tiles

Dashboard categories display tiles (features) that provide real-time reporting and/or enable actions by the user. Each tile represents a feature of the xStream® Automation Pack for SAP®. By default, the tile displays all resources within its category (VMs, applications, or service request).


Note: Tiles are described in detail in xStream Automation Pack Features.

Customization Tools The following features provide the ability to customize your xStream Automation Console experience:

· Enable/disable customization

· Add a custom tile

Customization from within the Automation Console

Enabling and Disabling Customization

On the Home page at bottom right is a floating button that enables customization of the tiles and/or groups:

When clicked, the Customize Dashboard window opens:

When the View tab is selected you can choose which tiles are displayed in each dashboard. Use the Edit tab to remove custom tiles you have created.


Add a Custom Tile

This dashboard is a convenient place to keep tiles you have customized to meet your workflow needs. Custom tiles can be created by clicking Save As Tile to save a subset of resources (VMs/Apps) in a new tile/feature so that you don't have to filter each time you open. Tiles can easily be added or removed, as situations change.

Example:You want a tile for reporting on virtual machines with “Tomcat” in the name.

1. Click on the VMs Running tile. 2. In the Virtual Machines search field, type “tom” – the list of virtual machines is filtered as you type resulting in

only VMs with names containing that string. 3. Click the checkbox next to VM Name to select all of the displayed VMs. 4. In the lower right corner of the page, click the Save as Tile button.

5. In the Save as Tile dialog, you may change the Title, enter a Subtitle (which will display in the tile below the

Title), and select the Group to which the tile will be added (normally the My Home group).


6. Click OK in the Success dialog. Your custom tile is displayed in the group you selected.

Navigating the xStream® Automation Pack There are three navigation or search patterns within the features of the xStream® Automation Pack for SAP®. The most frequent pattern is used in the infrastructure tiles such as those with µVM or VM in the tile name. The second pattern occurs in the application tiles, or SAP landscapes. A third pattern is provided in the TAM tiles for ticketing and support management.

The user access type (customer or channel partner) as set in xStream will determine the information that is displayed and the actions that are permitted. Customers will always see only their VMs, Applications, and TAM reports.

Infrastructure Searches and Navigation

When an infrastructure tile is selected, search fields, filter functions, and selectors are provided to focus on and drill down to your specific objective. The following instructions for infrastructure navigation use the µVM, CPU, RAM, Disk Utilization by VM feature as an example.

1. To open a feature, click the desired tile.

Note: The opening screen of an infrastructure tile displays the first VM in the list of all of the VMs in the Cloud to which you have access to view and/or manage. A general character/string search field (operating on the VM Name column only) and two filters (site and customer) are provided to find the desired objective.


Infrastructure screens display general information regarding the VMs in scope, such as: VM Name, VM RID, Site location, Customer ID, Hostname, IP Address, Average µVM Consumption, Current CPU Consumption, Current RAM Consumption, VM Health, Resources Pool ID, etc. These and more will be discussed in detail in xStream Automation Pack Features.

Note that the Health column displays green symbols, indicating that the VM is ON, and red symbols, indicating that the VM is OFF.

2. To focus your search, you can filter by site or customer or both. Click the Site dropdown arrow to choose the

desired site (as above). Click the Customer dropdown arrow to choose the desired customer. Alternatively, begin typing in the field and select from the system’s automatically filtered choices.

3. To focus your search on the details of a specific VM, in the Search Virtual Machines field, begin typing the

desired VM name. The system will display every VM that contains the typed string. The list will decrease in number as additional letters are typed.

4. When the desired VM or VMs display in the list, click the adjacent checkbox(es), or click the checkbox at the top

of the left column to select all of the VMs that were found. 5. At the lower right corner of the screen, click Go to Details.


6. To perform a desired action, at lower right, select from the following for which you have permission (if you do not

have permission, you will receive a message that you are not authorized to perform the action):

· Power Off – to shut down the selected VM

· Power On – to start the selected VM

· Support Request – to create a support ticket

7. To view CPU, Memory, or Storage utilization, select CPU, Memory, or Storage. 8. To display another VM when more than one VM was selected, click the Selected VMs menu at upper left to

open the list panel, and then select the desired VM. The VM on display is highlighted with a blue background. To return to the opening VM display, click the Return Arrow on the list panel.

Do NOT use the back button on the browser to go to a previous screen, because this will return you to the Home page of the Automation Console.

9. To hide the list panel, click anywhere on the display window.

Landscape Searches and Navigation

After clicking an application tile, a filter is provided to focus on and drill down to your specific objective. The following instructions for landscape navigation use the Running Processes of SAP Components feature as an example.



Note: The opening screen of a landscape tile displays all of the application landscapes to which you have access to view and/or manage. A filter enables searching for the desired objective.

Landscape screens display information regarding the landscapes in scope, such as: landscape Name and ID, Health, systems and components, access points, etc. These and more will be discussed in detail in Operations and Administration.

Note that the Health column displays green symbols indicating that all applications in the landscape are running without errors, and red symbols indicating that the landscape contains one or more applications that are not running or are in an error state.

2. To focus your search on the details of a specific landscape, on the opening screen in the Search landscapes

field, begin typing the desired landscape name.

Note: The system will display every landscape that contains the letter(s) typed. The list will decrease in number as additional letters are typed.


3. When the desired landscape or landscapes display in the list, click the adjacent checkbox(es), or click the checkbox at the top of the left column to select all of the results.

4. At the lower right corner of the screen, click Go to Details.

5. To enlarge the display window, on the Details screen, grab the lower border of the window and pull down. 6. Use the scrollbar on the right to view the entire contents of the windows. 7. To view the details of an item, expand each node as required and click the text within the row to select the item.


Note: Items preceded by a right chevron > can be expanded. Items preceded by a downward chevron ˅ cannot be expanded further.

8. To display another landscape when more than one landscape item was selected, click the Selected Landscapes menu at upper left to open the list panel, and then select the desired item. (The item on display is highlighted with a blue background.). To return to the opening landscape display, click the Return Arrow on the list panel.

Do NOT use the back button on the browser to go to a previous screen. Doing so returns to the Home page of the Automation Console.

9. To hide the list panel, click anywhere on the display window.

TAM Ticket Searches and Navigation

Technical Account Management tiles are of two types: a one-month report (changeable as desired) that includes support metrics for tickets, disk space, VM performance, backup retention, and usage trending by customer; and three individual ticket reports for service requests, change requests, and incidents. The three ticket features provide filters for Status, Priority and Submit Date, plus a search function to enable quick retrieval of specific items as required. The following instructions for ticket navigation use the Service Tickets feature as an example.



Note: The opening screen of a ticket tile displays three filter options and a search field.

Ticket screens display information including topics such as: Ticket ID, Status, Subject, Priority, Submit Date, Submitter and Requester, Assignee, and Close Date and Closer Name. See Technical Account Management (TAM) Reporting for details.

2. On the opening screen, click the Customers menu at upper left to open the customer list. You will see only your own organization in the list.

3. In the list panel, search for or scroll and select the desired client. 4. Click anywhere on the report screen to hide the list panel. 5. Click the arrow on the Status or Priority list to choose the desired status or priority level for the report view. 6. Click the arrow on the Submitted On list and choose the length of time for the report to cover.


xStream Automation Pack Features

Features of xStream Automation Pack are displayed as Tiles that contain monitoring reports of VMs in the Cloud, application landscapes, and TAM reports and requests. When opened, they provide overall views, details, and charts, many of which provide additional details per item.

Views of feature presentations are limited to the type (customer or channel partner) and level of access granted to the user. For example, a customer will have access only to reports on items in the customer’s environment.

Some features provide search functions to filter for specific items or time; others allow drilling down to details of items; still others enable interaction by the user, such as Power Off or Change Password.

Features are described below in their respective categories, with a detailed description of each, and brief, step-by-step instructions for use and/or performance of tasks. For detailed navigation and search instructions, refer to Navigating xStream® Automation Pack.

Budgeting and Reporting Tiles

µVM, Storage, and Network Consumption

This feature displays a consolidated view of the total consumption of all cloud resources in average hourly compute, average hourly storage, and network metrics, per customer. You can use the information from this tile to review and quickly identify costly resources, because it allows you to identify opportunities for optimization by scaling down a system, optimizing managed services (where applicable), or using a cloud scheduler.

Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Budgeting and Reporting dashboard, click the µVM | Storage | Network Consumption tile. The Consumption Details screen opens and displays the compute consumption information. The Compute consumption component is selected by default showing the Compute report, which displays the Current Month Total, consumption for the Last Hour, and the Trend. A chart at the right displays the Average Hourly Compute Per Day. Hovering over the graph above a specific day will display the average hourly compute for that day.


2. On the list panel, click Storage to view the Storage report, which displays the Current Month Total, consumption

for the Last Hour, and the Trend. A chart at the right displays the Average Hourly Storage Per Day. Use the mouse to hover over a point of interest, and the date and Consumption details for that point in time display.


3. On the list panel, click Network to view the Network report, which displays the Current Month Total, consumption for the Last Hour, and the Trend. A chart at the right displays the average hourly Network usage per day. Use the mouse to hover over a point of interest, and the date and Consumption details for that point in time display.

4. If you want to drill down to the breakdown per VM, click Go to my VMs to select VMs for which to view

consumption data details, and then click Go to Details.

5. Links in the lower left area provide charts to view µVM, CPU, Memory, and Storage details for the selected VM.

Use the Navigation Bars to select a different VM for the Details screen.

6. When you are finished, click the Home button to return to the Home page of the Automation Console.


VMs Stopped

The VMs Stopped application simplifies status display for VMs that are not running as a simple, consolidated view of the status of an orchestrated instance. This feature presents a consolidated view of all VMs in the cloud that are currently powered off, which you can filter by site, customer, and/or selected VMs.

Note: This application supports actions on vShpere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Budgeting and Reporting dashboard, click the VMs Stopped tile. All powered off VMs are displayed. 2. To view details of all VMs in the list, click the VM Name checkbox and then click Go to Details. 3. To view details of specific VMs, search for the desired VMs and/or filter as required for Site and/or Customer.

Click the checkbox adjacent to each VM of interest and then click Go to Details. 4. To create a customized VM tile, select VMs as in the previous step then click Save as Tile and follow

customization instructions (see the Example under Add a Custom Tile).

5. On the selected VM Details screen, view the µVM usage in chart format; or click CPU, Memory, or Storage and

view their usage in chart format.


6. On each screen, as desired:

· Click Power On to restart the VM.

· Click Support Request to create a support ticket.

· If you selected more than one VM, click the Navigation Bars to open the list panel of Selected Virtual Machines, and choose another selected VM to view.


VMs Running

This report displays a consolidated view of all VMs in the cloud that are currently running, which you can filter by site, customer, and/or selected VMs.


1. From the Budgeting and Reporting dashboard, click the VMs Running tile. All powered on VMs are displayed. 2. To view details of all VMs in the list, click the VM Name checkbox and then click Go to Details. 3. To view details of specific VMs, search for the desired VMs and/or filter as required for Site and/or Customer.




5. On the selected VM Details screen, view the µVM usage in chart format; or click CPU, Memory, or Storage and view their usage in chart format.


· Click Power Off to shut down the VM.


· If you selected more than one VM, click the Navigation Bars to open the list panel of Selected Virtual Machines, and choose another selected VM to view.



µVM, CPU, RAM, and Disk Utilization by VM

The µVM, CPU, RAM, and Disk Utilization by VM application increases cost savings through the ability to review and quickly identify costly resources and identify opportunities for optimization, such as scaling down the system, using the cloud scheduler, and/or, where applicable, using managed services. It also provides a means of better forecasting and routine monthly budgeting. This feature presents a consolidated view of VM utilization and consumption (computed in µVMs, CPU, memory, and storage), which you can filter by site, customer, and/or selected VMs.


1. From the Budgeting and Reporting dashboard, click the µVM | CPU | RAM | Disk Utilization by VM tile. 2. Search for and/or filter by Site and/or Customer to focus your search. You may need to click More at the bottom

of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and display beneath the VM panel. Select the checkbox(es) for the VMs you want to view, and then click Go to Details.

Tip: To view details of all VMs in the list, click the VM Name checkbox.

3. To create a customized VM tile, select VMs as in the previous step then click Save as Tile and follow customization instructions (see the Example under Add a Custom Tile).


4. On the selected VM Details screen, view the µVM usage in chart format; or select CPU, Memory, or Storage and view their usage in a chart.


· Click Power Off to shut down the VM or Power On to restart the VM.


· If applicable, open the list panel and choose another selected VM to view.


VMs Exceeding Average µVM Utilization

Gaining visibility into VM overutilization increases cost savings through the ability to review and quickly identify costly resources, as well as opportunities for optimization by scaling down the system, using the cloud scheduler, and/or, where applicable, using managed services. Additionally, this knowledge provides a means of better forecasting and routine monthly budgeting. The VMs Exceeding Average µVM Utilization application creates a report that yields a consolidated view of all VMs in the cloud whose µVM utilization is exceeding their weekly or monthly average by an adjustable percentage, and you can optionally filter by site, customer, and/or selected VMs.


1. From the Budgeting and Reporting dashboard, click the VMs Exceeding Average Utilization tile. The Virtual Machines list displays with all of the VMs that are exceeding their average µVM utilization by 10%.

2. To select the average to which the current usage is compared, click the Compare with menu arrow and choose the desired number of days.

3. To change the percentage of utilization exceeded over average, click and drag the circle in the Percentage over Average bar and move it left or right, as desired. The percentage changes dynamically as the circle moves.

4. To view details of all VMs in the list, click the checkbox for the VM Name column, and then click Go to Details. 5. To view details of specific VMs, search for the desired VMs and/or filter as required for Site and/or Customer.




VMs Using an App Director License

This tile is not user interactive – it simply displays the number of VMs currently running as well as the number of VMs allowed by license. The number of VMs running is color-coded based on the maximum number of VMs allowed by license as follows:

Color Percentage of Licenses Used

Green Less than 90%

Orange 90-100%

Red 100% or above

So, if you had a license to run 20 VMs and 18 of them were running, the number 18 would be in orange indicating 90% of licensed capacity.

Technical Account Management (TAM) Reporting

TAM Reports

The TAM Reports application provides:

· On-demand reporting tailored to the client’s personal landscape

· Critical data for optimizing system costs, accurate forecasting, landscape planning and consolidation, and SLA reviews

The TAM Reports feature provides technical account managers an automated view of support metrics for tickets, disk space, VM performance, backup retention, and usage trending by customer.


Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Technical Account Management (TAM) Reporting dashboard, click the TAM Report tile and, on the opening screen, click the Customers menu to open the Customer list panel. You will see only your own organization in the list.

2. Click anywhere on the report screen to hide the Customer list panel.

3. If desired, click the Start and End Date calendars to change the dates for report results, and then click Show.

4. Use the search fields to filter Free Disk Space, VM Performance, and Backup Retention reporting. 5. When you are finished, click the Home button.

Service Tickets

The Service Requests application automates service request reporting, which provides on-demand, expedited reporting by displaying response and resolution statistics and details of customer service request tickets, which you can filter by age of request.



1. From the Technical Account Management (TAM) Reporting dashboard, click the Service Tickets tile, and then on the opening screen, click the Customers menu to open the Customer list panel. You will see only your own organization in the list.

2. Click anywhere on the report screen to hide the Customer list panel. 3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority level(s) for the report

view. 4. Click the Submitted On menu arrow and choose the length of time for the report to cover.

5. Use the Search for requests field to enter a search string to find a particular ticket or to further narrow the results.

6. Click the columns button ( ) to select and arrange the columns for the report. The Columns dialog opens.


Select a column head by clicking on the title then click the up or down arrow to move that column to the left or right in the report. All columns are included in the report by default. Uncheck the box next to a column that you

want to omit from the report. Click OK. Click the restore button ( ) to restore the default settings.

7. Click the download button ( ) to output the current report to a CSV file.

Change Tickets

The Change Requests application automates change request reporting, which provides on-demand, expedited reporting by displaying response and resolution statistics and details of customer change requests, which you can filter by age of request.


1. From the Technical Account Management (TAM) Reporting dashboard, click the Change Tickets tile and, on the opening screen, click the Customers menu to open the Customer list panel. You will see only your own organization in the list.


2. Click anywhere on the report screen to hide the Customer list panel. 3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority level(s) for the report

view. 4. Click the Submitted On menu arrow and choose the length of time for the report to cover.

5. Use the Search for requests field to enter a search string to find a particular ticket or to further narrow the results.

6. Click the columns button ( ) to select and arrange the columns for the report. The Columns dialog opens.


Select a column head by clicking on the title then click the up or down arrow to move that column to the left or right in the report. All columns are included in the report by default. Uncheck the box next to a column that you

want to omit from the report. Click OK. Click the restore button ( ) to restore the default settings.

7. Click the download button ( ) to output the current report to a CSV file.

Operations and Administration

Scheduled Jobs

The Scheduled Jobs application is a reporting tool that provides a consolidated view all of the jobs that have been scheduled for execution via any xStream® Automation Pack for SAP® application, which you can filter by Job Key or Cron expression. This application also allows you to cancel a scheduled job.

1. From the Operations and Administration dashboard, the Scheduled Jobs tile displays a count of all jobs that are scheduled to run on any system that your xStream credentials allow you to access. If the Scheduled Jobs tile shows 0, then the report is empty, because there are no jobs scheduled by the Automation Console.

2. Click the Scheduled Jobs tile to view the Scheduled Jobs report.


3. If desired, you can search for part or all of a string of text that is displayed within the Job Key or Cron columns. 4. If desired, you can click Delete to prevent the associated scheduled job from running. 5. When you are finished, click Home to return to the Home page of the Automation Console.

VM Backup Status

The VM Backup Status application assists in providing data protection, backup compliance, and general backup auditing. This report presents a consolidated view of VM backup details of those backups that are currently running, along with their status, which you can filter by site, customer, and/or selected VMs.


1. From the Operations and Administration dashboard, click the VM Backup Status tile.

2. Select the customer checkbox and then click Go to Details. The information for each VM is displayed. If there is no backup information, a No Data message is displayed.



Validation Checklists

This tile expedites and accelerates accurate and consistent turnover of systems to client by presenting a consolidated view and, where possible, automates the various checklists used by Onboarding to validate systems before transferring ownership to Application Managed Services (AMS) for continued management and administration.

Note: This application supports actions on SAP NetWeaver ABAP and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

The checklists are run on SAP ABAP Systems and SAP Systems with HANA. For ABAP systems a single checklist is run; for SAP HANA systems there are two checklists – one for the ABAP and one for the HANA DB.

The checklist is run for all applicable components. Once completed you can update any task that is not completely automated (including the automated tasks), rerun a task (only semi-automated and automated tasks - the manual tasks do not need to be rerun), rerun a single checklist or rerun all checklists in the landscape. Users can receive the current status of the checklists via email. The checklists are shared per tenant.

1. From the Operations and Administration dashboard, click the Validation Checklists tile. The landscape selection screen displays.

2. Search for and/or select the desired SAP landscape checkbox(es), and then click Go to Details. The landscape panel displays in the top of the screen.

Note: The landscape is selected by default; you do not need to select a component within the landscape.


3. Click Run the checklists for all systems inside the selected managed landscape to start the process. On the

Run All Checklists message, click OK or Cancel, as desired.

Note: Tasks that are automatic can be completely validated by the Automation Pack system. Tasks that are semi-automatic can be partially validated by the system, which means you may need to complete some components of the validation. Tasks that are manual must be validated by a user. Once validated, you must update the Status. A system message is displayed indicating that checklists are being validated, and several hours may be required. Closing the browser will not stop the process. When finished, you will receive an email.

4. The validation checklist for each component in the landscape is displayed in its own tab in the bottom of the screen.


5. To update Manual tasks, click the Status checkbox. Your username and the date is displayed in the checklist for

any status that you update. You can then add comments as described below. 6. Following validation, you can:

· Add a comment to a task by clicking on the Comments link. Enter your comment, and click on Save Comment. Click on the screen to close the Comments message. To view the comment, click on the Comments link and then click on the screen to close the Comments message.

· View details relevant to a specific task by clicking the View Details link to open the details window. Click OK to close the window.

· Rerun the test for a specific task by clicking the checkbox to the right of the desired task in the Rerun column. The test will be rerun for the task.

· Rerun all of the tasks for a single component in the landscape by selecting the appropriate checklist in the bottom panel and clicking Re-Run Selected Single System Checklist. A system message is displayed indicating that the checklist is being validated, and several hours may be required. Closing the browser will not stop the process. When the process is finished, you will receive an email.

· Send a validation report to yourself via email by clicking Email Report. · Download the information as a CSV file by clicking the download button ( ).


· Click the refresh data button ( ) to check if any additional automatic or semi-automatic validation tasks have completed.

7. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape, and click anywhere on the screen to close the Selected Landscapes list panel. The list panel closes and the newly selected landscape is displayed in the top of the screen.

8. Follow the preceding steps to perform validation actions on a different landscape. 9. When you are finished, click the Home button to return to the Home page of the Automation Console.

Running Processes of SAP Components

This feature displays a consolidated view of the processes running across multiple OS, Hypervisor, SAP, and DB components that can be leveraged to accelerate maintenance and root cause analysis activities, which provides enhanced operational continuity by:

· Simplifying root cause analysis

· Providing a monitoring tool to assist in the quick resolution and avoidance of system performance degradation that can directly impact business or µVM consumption costs

· Providing a mechanism for analysis for general maintenance planning and scheduling

Note: This application supports actions on vSphere, RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Operations and Administration dashboard, click the Running Processes of SAP Components tile. The landscape selection screen displays.


2. Search for and/or select the desired SAP landscape checkbox(es) and then click Go to Details. The landscape panel displays in the top of the screen.

3. If necessary, expand the SAP landscape and/or systems and select the desired system. The selected SAP

system instances information is displayed in two tabs (one for the system running processes and one for the DB) beneath the landscape panel for review.

4. Select an Infrastructure Component in the landscape panel. The selected SAP system Host information is displayed in two tabs (one for the OS running processes and one for the hypervisor) beneath the landscape panel for review.


5. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape,

and repeat the process. 6. Click anywhere on the screen to close the Selected Landscapes list panel. The new landscape is displayed in

the top of the screen. 7. Repeat the preceding steps to perform actions on the new landscape. 8. When you are finished, click the Home button to return to the Home page of the Automation Console.

View SAP Profile Parameter Changes

The SAP Profile Parameter Changes application provides simplified assistance with troubleshooting, security compliance (PCI Compliance) , general auditing, and cross-system or individual system reporting of parameter and value consistency maintenance. This tile displays a consolidated, comparative view of various SAP parameter changes, including user(s) responsible for the changes, for the purpose of security auditing, root cause analysis, etc.

Note: This application supports actions on vSphere, RHEL, SLES, and Windows Server only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Operations and Administration dashboard, click the View SAP Profile Parameter Changes tile. The landscape selection screen displays.

2. Search for and/or select the desired SAP landscape checkbox(es), and then click Go to Details. The landscape panel displays in the top of the screen.



system log information is displayed beneath the landscape panel for review. 4. Select a system. The log of changes made to SAP profile parameters for the selected system is displayed

beneath the landscape panel for review. 5. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape,


the top of the screen. 7. Repeat the process on the newly selected landscape, if desired. 8. When you are finished, click the Home button to return to the Home page of the Automation Console.

VM Changes

VM Changes presents a consolidated view of VM configuration changes, which you can filter by site, customer, and/or selected VMs. This application assists in troubleshooting, security compliance (PCI Compliance), general auditing, and/or change management reporting.


1. From the Operations and Administration dashboard, click the VM Changes tile. The Virtual Machines list displays.


2. Search for and/or filter by Site and/or Customer to focus your search. You may need to click More at the bottom of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and display beneath the VM panel.

3. Select the VM checkbox(es) desired for viewing and then click Go to Details. The information for the first VM out of the selection is displayed by default. If any changes have been made, a Changes panel will display the Action Type beneath the VM panel; if not, a No change configuration events found message is displayed.

Tip: Select the VM Name checkbox at top left to select all VMs

4. If you selected more than one VM, click the Selected VMs menu, search for and/or click on a VM in the resulting Selected Virtual Machines list panel, and then click in the screen to close the list panel. The information for the newly selected VM is displayed on the screen.

5. If you want to go back to the first screen to change your selection, click Select VMs again, and then click on the arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected VMs. You can update the selection and continue with the process as described.


Patch SAP Kernel

The Patch SAP Kernel application orchestrates, simplifies, and accelerates the installation of updates to the SAP Kernel and reduces the downtime and risk of keeping a systems Kernel patched and up to date. This Operations and Administration feature orchestrates the entire kernel change process from backup through update and post-validation health check.

The prerequisites for this application are:

· right kernel SAR present in a CIFS fileshare

· SAPCAR present in the same fileshare


Note: This application supports actions on vSphere, RHEL, SLES, SAP ASE, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Operations and Administration dashboard, click the Patch SAP Kernel tile. The landscape selection screen displays.

2. Search for and/or select the checkbox(es) for the SAP landscape(s) desired, and then click Go to Details. The

landscape panel displays in the top of the screen.


3. If necessary, expand the landscape and systems, and then select the desired system. Entry fields display

beneath landscape panel. 4. On the entry panel that displays, enter information as follows:

Entry Field Description

Username for the fileshare Username required to connect to fileshare where kernel patch SAR and SAPCAR files are located

Password for the fileshare Password required to connect to fileshare where kernel patch SAR and SAPCAR files are located

Location of fileshare File share location where path SAR and SAPCAR are located (e.g.,//10.193.253.131/download)

Mount point Name of the directory that will be mounted on the VM (e.g.,/install)

Path to kernel path SAR files in fileshare

Path in “Location of fileshare” where the kernel patch files SAR files are located (e.g.,/install/ SAP_Kernel_742_Unicode_linux_300)


Path the SAPCAR in fileshare Path in “Location of fileshare” where SAPCAR is located (e.g.,/install/SAPCAR_DUMP)

5. Click the desired run time option: Run Now or Schedule Later. If Schedule Later is chosen, select date and time in the fields that follow.

6. Click Patch SAP Kernel to begin the process. You will receive an email with confirmation on the completion of the process.

7. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape, and repeat the process.

8. Click anywhere on the screen to close the Selected Landscapes list panel. The new landscape is displayed in the top of the screen.

9. If desired, repeat these steps to perform the action on the new landscape. 10. Click the Home button to return to the Home page of the Automation Console.

Reset SAP Passwords

This Operations and Administration tile enhances security and compliance capabilities and improves adherence to security best practices through ease of use by providing Services Managers and other administrators the ability to reset SAP user passwords.

1. From the Operations and Administration dashboard, click the Reset SAP Passwords tile. The landscape selection screen displays.




3. If necessary, expand the landscape and systems and select the desired system. The Reset SAP Password entry

fields display beneath the SAP landscape panel.

4. In the entry fields:

· Select the Client. · Enter the User account name.

· Enter the new Password.

5. Click Reset Now, or click Reset Later. If Reset Later is chosen, enter date and time desired for reset to occur in the fields that follow.

6. When you are satisfied with the field contents, click Reset SAP Password. A success message opens indicating that the password for applicable user(s) is reset.

7. If desired, you can select another system and repeat the process. 8. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape,


the top of the screen. 10. Repeat the process on the newly selected landscape, if desired. 11. Click the Home button to return to the Home page of the Automation Console.

SAP Kernel Information

This Operations and Administration tile provides a clear and concise view of system kernel status of all systems in a SAP landscape, for consistency and proper upkeep.


Note: This application supports actions on SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Operations and Administration dashboard, click the SAP Server and Kernel Information tile. The landscape selection screen displays.



3. If necessary, expand the landscape and select the system. The kernel information panel displays beneath the

landscape panel with information on the system selected.


4. If desired, select a different system in the landscape. The kernel information panel displays beneath the landscape panel with information on the last system selected.



7. Repeat the process on the newly selected landscape, if desired. 8. When you are finished, click the Home button to return to the Home page of the Automation Console.

Critical VMs

The Critical VMs application assists in reviewing potential backend bottlenecks, hotspots, or resource contention potentially resulting in client performance degradation or system outages. This feature displays a consolidated view of all systems in a predefined severity level of “critical,” based on various metrics (CPU, memory, etc.). VMs are considered critical if either the CPU or RAM exceeds 90% utilization. Between 90-95% the value is colored in orange; between 95-100% the value is colored in red; all other usage values are in green.


1. From the Operations and Administration dashboard, click the Critical VMs tile. The Virtual Machines list displays with all of the VMs that are in a critical state based on their CPU or Memory utilization.

2. Search for and/or filter by Site and/or Customer to focus your search. You may need to click More at the bottom

of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and display beneath the VM panel.

3. When you have selected the checkbox(es) for the VMs you want to view, click Go to Details. The properties of the first VM are displayed in the top of the screen and the CPU chart is displayed in the bottom of the screen. If desired:


· Click the µVM, CPU, Memory, or Storage tab to view a chart of the corresponding metric. The appropriate chart is displayed.

· Hover over the graph to display a popup showing information about specific consumption on half hour intervals.

· Click Power Off to change the VM's power state. The VM starts up.

· Click Support Request to create a support ticket in the support screen.

4. If you selected more than one VM, click Select VMs in the upper left of the screen, click on a VM, and then click in the screen to close the list panel. The information for the newly selected VM is displayed on the screen.

5. If you want to go back to the first screen to change your selection, click Select VMs again, and then click on the arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected VMs. You can update the selection and continue with the process as described.

6. When you are finished, click Home to return to the Home page of the Automation Console.

Isolate SAP Systems

The Isolate SAP Systems application provides full E2E ability to gracefully and consistently prepare a full shutdown with minimal risk of error (potentially in mass) for maintenance of any type of infrastructure, OS, DB, or Application. Doing so reduces overall downtime, especially when working across multiple landscapes at one time. Additionally, this feature increases end-user maintenance transparency. Isolate SAP systems accelerates maintenance of SAP systems by creating a system message, temporarily suspending SAP jobs, locking the system against login (optionally forcing active users to log off), and notifying the person who triggered the isolate via email.



Note: The unlocking of users and resuming of suspended jobs are manual steps. More information is found in the MP4 at: https://my.syncplicity.com/share/di05c6w6kpdforp/Reopen%20SAP%20System%20After%20Isolation

1. From the Operations and Administration dashboard, click the Isolate SAP Systems tile. The landscape selection screen displays on the Isolate SAP Systems opening screen.

2. If necessary, search for the desired SAP landscape. Click the checkbox(es) adjacent to the name(s) of the

desired landscape(s), and then click Go to Details. 3. The landscape panel displays in the top of the screen. Click the chevrons > as needed to drill down, and then

select the row for the system that you want to isolate.


https://my.syncplicity.com/share/di05c6w6kpdforp/Reopen%20SAP%20System%20After%20Isolation

4. On the Entry panel that displays, enter the required information in the applicable fields as follows:

Entry Field Description

Force logoff users Select this checkbox to force all of users of the system to be immediately logged off.

Administrator users who are not to be locked and force logged off during system isolation

Type a comma-separated list of the usernames for administrators who are to be allowed to remain logged in during system isolation. For example, DDIC, SAP

*First line of system Message This is the only mandatory field.

Second line of system Message (Optional)

Third line of system Message (Optional)

Name of the server where system Message is to be created

Type the name of server to which system Message applies. If this field is blank, all users on all servers will be shown the system message.

Client where system Message is to be created

Client to which system Message applies. If this system message is only for a specific client, select the client from the drop list. You can CTRL+Click to select multiple clients. If left blank, the message will apply to all clients.

Language code for system Message Type the 2-character language code to be used for the message; for example, type EN for English.

Expiration date for system Message Type an expiration date for the system message in YYYY/MM/DD format.

Expiration time for system Message Type an expiration time for the system message in 24-hour format as HH:MM:SS.

Delete on date for system Message Type a date for the system message to be deleted in YYYY/MM/DD format.

Delete on time for system Message Type a time for the system message to be deleted in 24-hour format as HH:MM:SS.


5. As applicable:

· To initiate the process immediately, click the Run Now radio button.

· To schedule the process later, click the Schedule for Later radio button and enter a date and time.

6. Click Isolate SAP System to begin the process. 7. A success message displays to indicate that the process has begun. Click OK to close it. You will receive an

email with confirmation when process has completed. 8. Click the Home button to return to the Home page of the Automation Console.

Compare Configuration of Landscape Components

The Compare Configuration of Landscape Components application creates a comparison analysis that simplifies viewing of status and consistency across a landscape(s), helping to avoid wasted project time, consulting costs, improper testing on dissimilar environments, and potential production disruption issues due to the promotion of two inconsistent environments. This report presents a consolidated, comparative view of various configuration parameters (NetWeaver SP level, kernel versions, and additional user-selected parameters) across a landscape, enabling identification of inadvertent deviations.



1. From the Operations and Administration dashboard, click the Compare Configuration of Landscape Components tile. The landscape selection screen displays.

2. Search for and/or select the checkbox for the SAP landscape(s) desired and then click Go to Details. The

landscape panel displays in the top of the screen, and the configuration information is displayed in the bottom of the screen.

3. The landscape is selected by default; you do not need to select any component within the landscape. The

configuration information for all systems within the landscape are displayed in the bottom of the screen.


Tip: Click the download button to export displayed data to a local CSV file.



6. Repeat the process on the newly selected landscape, if desired. 7. When you are finished, click the Home button to return to the Home page of the Automation Console.

Stop and Start SAP Systems

The Start | Stop SAP systems application provides SAP Basis Administrators with the ability to operate SAP NetWeaver systems and databases via an OpenUI 5-based user interface. This feature allows you to choose one or more SAP systems to start or stop, either now or at a scheduled time or at a recurring instance (daily, monthly, yearly). For example, regularly stopping the systems during known non-working hours such as weekends can greatly decrease operating costs. You can choose to stop/start the SAP system only, leaving the DB running, or choose to include the DB also.

1. From the Operations and Administration dashboard, click the Stop | Start SAP systems tile. 2. Select desired landscape(s), and then click Go to Details.

3. In the resulting list of systems and Components, select the SAP system instance, and then click either Start or

Stop.


4. If desired, select the checkbox to Include the SAP System Database (not selected by default), and then choose

when to execute this task:

· Run Now · Schedule Later and then provide the date and time

· Schedule Recurrence and then choose a Recurrence Pattern, Execution Time, and Range of Recurrence


5. Click Execute. 6. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape,



Copy SAP System

The Copy SAP system application provides:

· Cost savings by accelerating the typical complexities of activities required for projects, upgrades, and testing

· Enhanced ability to perform consistent upkeep of security and application updates on a mass scale with minimal disruption to business continuity

· Provides client with a simplified and less disruptive means of adhering to both the application and security compliance and best practice recommendations

This feature automates the non-distributed copy of any SAP System based on SAP NetWeaver ABAP running on RHEL with ASE database. It also automates the distributed copy of any SAP System based on SAP NetWeaver ABAP running on RHEL with HANA database.

Note: This application supports actions on vSphere, RHEL, SAP ASE, SAP HANA, and SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

Prerequisites for System copy of SAP System with ASE database:

· File share: CIFS based software fileshare where the installation media can be found and NFS based file share for storing the backup files of source SAP system

· CIFS mount requires the file share user and password to be entered as input in the UI when starting the System Copy recipe

· SAP SWPM SP08 is required for setup of target SAP system and SID change

· Other installation binaries required are:

· Database: ASE

· SAP Netweaver 7.4

· SAP Kernel

Prerequisites for System copy of SAP System with HANA database.

· File share: CIFS and NFS supported for installation and backup

· SAP SWPM SP10 is required for setup of target SAP system and SID change

· Installation binaries:


· HANA SP11

· NW_742 installation and kernel

The target VM should be deployed with the disk and file system should be prepared the same as that of source system following the SAP recommendations. Ensure that the disk size is sufficient for the database restore from the source system. The hostname should be that of target system.

The target VM should be installed with App Director OS framework and should be registered in the tenant Brooklyn.

In the case of SAP Systems with HANA database there should be 3 target VMs created, OS framework installed, and registered in the tenant Brooklyn.

Three VMs are required for installation of SAP Shared Central Services, SAP Primary Application, and SAP HANA database.

Note: The recipe performs the file system creation differently for ASE and HANA.

1. From the Operations and Administration dashboard, click the Copy SAP systems tile. 2. Search for and/or select the desired SAP system to be copied, and then click Go to Details. The landscape

panel displays in the top of the screen.


3. If necessary, expand the selected landscape and systems then select the desired system. SAP system copy

entry fields display beneath the systems and Components panel. The required fields are different for ASE and HANA databases.

4. Do the following in the information panel:

ASE Database HANA Database

Choose the desired landscape from the Target Landscape dropdown list.

Choose the desired landscape from the Target Landscape dropdown list.

Choose the desired VM from the Select Target VM dropdown list.

Choose the desired VM from the Select Target VM SAP Central Services dropdown list.

Choose the desired VM from the Select Target VM for SAP HANA Database dropdown list.

Choose the desired VM from the Select Target VM for SAP Primary Application dropdown list.

5. Complete the following fields:


Directory where the database backup of source system is placed

Mount point for database backup on the Virtual Machine

Database schema password Database SYSTEM User Password of Source System

Address of NFS share for backup File share type for backup- CIFS os NFS



Path to NFS backup folder File share for backup

File System device file for swap Username for the backup fileshare

FQDN Password for the backup fileshare

Master Password for the target system File System device for SAP Central Services

Database hostname of the target system Installation directory for SAP Central Services

Central instance hostname of the target system File System device for SAP HANA Database

Path to software share Installation directory for SAP HANA Database

Address of the fileshare File System device for SAP Primary Application

Username for the fileshare lnstallation directory for SAP Primary Application

Password for the fileshare Filesystem device for swap on target VM for SAP Primary Application

Database size(GB) for target system Database schema password of source system HANA database user - SAPABAP1/SAP<…

SID of the target SAP system FQDN

Path to SAP inst in software share Master Password for the target system

Hostname of SAP Central Services

Hostname of SAP HANA Database

Hostname of SAP Primary Application

Path to sapinst binary



Path to software share

Mount point for software share on the Virtual Machine

Installation File share type - CIFS os NFS

Fileshare for installation media

Username for the fileshare

Password for the fileshare

SID of the target SAP system

7. When all information is entered, click Copy SAP System. The system is copied as directed, and a message is displayed indicating that you will receive an email notification when each of the 5 steps completes.

8. Once a step is completed, you can return to the screen, and View the details of the step. A dialog box is displayed with the information specific to the step.

9. You can Cancel System Copy at any time to abort the process. The currently running step is completed and further steps are not triggered. No email notification is sent.

10. If desired, select a different system in the landscape and follow the preceding steps to copy it. 11. If more than one landscape was selected, click the Selected Landscapes menu, choose another landscape,



Compliance and Security

VM Audit Event Details

The VM Audit Event Details application provides visibility into all actions taken on the VMs for purposes of traceability and troubleshooting.



1. From the Compliance and Security dashboard, click the VM Audit Event Details tile. The Virtual Machines selection screen is displayed.

2. You can filter by typing all or part of the name of desired VMs in the Search Virtual Machines field. Select the

checkbox(es) adjacent to the VMs for which you want to view events, and then click Go to Details.

Tip: To create a customized VM tile, find the desired VM, click the adjacent checkbox, click Save as Tile, and follow customization instructions.

3. The resulting list of Audit Event Details for a selected VM lists events like migrations of the VM, changes in CPU or memory usage, changes in resource allocation, etc. You can type in the Search Audit Events field to filter the events.

4. Click Support Request to create a support ticket by launching the support login screen.


SAP Server and Database Licenses

The SAP Server and Database Licenses application is for monitoring the licenses in use to avoid issues by:

· Providing a clear and concise view of system or trial license status

· Avoiding potential system or project disruption

· Providing information that assists in budgeting, forecasting, and auditing

This feature monitors licensing of all components of a SAP system (SAP and DB) and notifies of near-term license expiration. OS licenses are currently not checked.

Note: This application supports actions on RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Compliance and Security dashboard, click the SAP Server & Database Licenses tile. The landscape selection screen displays.


2. Search for and/or select the desired SAP landscape checkbox(es) and then click Go to Details. The SAP server

license information displays beneath the landscape panel in the SAP Application Server tab. Database licenses are listed in the Database tab.

Tip: Click the download button to export displayed data to a local CSV file.

3. After reviewing the Server information, select the Databases tab under the landscape panel. The database license information (if available) is displayed beneath the landscape panel in the Databases tab.


4. If more than one landscape was selected, click the Selected Landscapes menu , choose another landscape, and repeat the process.

5. Click anywhere on the screen to close the list panel. The newly selected landscape is displayed in the top of the screen.

6. Follow the steps above to perform the action on the new landscape. 7. Click the Home button to return to the Home page of the Automation Console.

Hypervisor Startup and Shutdown Logs

The Hypervisor Startup and Shutdown Logs application provides a log to assist with trouble shooting, security compliance (PCI Compliance) , general auditing, or SLA uptime accountability and reporting. This log file presents a consolidated view of various details of Hypervisor start/stop events for VMs, which you can filter by data center, tenant, or business unit.

1. From the Compliance and Security dashboard, click the Hypervisor Startup | Shutdown Logs tile. The Virtual Machines list displays.

2. You can filter by typing all or part of the name of desired VMs in the Search Virtual Machines field.

Tip: Select the VM Name checkbox at top left to select all VMs. The information for the first VM out of the selection is displayed by default. If there is no information available for the VM, a message is displayed indicating that no logs are currently available.

3. Select the VM checkbox(es) desired for viewing and then click Go to Details.

4. If you selected more than one VM, click the Select VMs option in the upper left of the screen, click on a VM, and

then click in the screen to close the list panel. The information for the newly selected VM is displayed on the screen.

5. If you want to go back to the first screen to change your selection, click Select VMs, and then click on the arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected VMs. You can update the selection and continue with the process as described.


SAP Startup and Shutdown Logs

The SAP Startup and Shutdown Logs tile provides a Total landscape component overview to assist in troubleshooting, security compliance (PCI Compliance), general auditing, and/or SLA uptime accountability and reporting. These logs display the date and time a component was started or shut down, and the user(s) who performed these actions, which you can filter by timeframe.


When the selected node is a system, two tabs are available – one for the system logs and one for the DB logs. If the selected node is an infrastructure component (host), a single tab containing the OS logs is displayed.

Note: This application supports actions on vSphere, RHEL, SLES, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.

1. From the Compliance and Security dashboard, click the SAP Startup | Shutdown Logs tile. The landscape selection screen displays.

2. Search for and/or select the desired SAP landscape checkbox(es), and then click Go to Details. The landscape

panel displays in the top of the screen.


system log information is displayed beneath the landscape panel for review. Information is available in two tabs.


4. Select an infrastructure component (you may have to scroll the upper window). The selected Infrastructure log information is displayed beneath the landscape panel for review.

5. If more than one landscape was selected, click the Selected Landscapes menu , choose another landscape, and repeat the process.

6. Click anywhere on the screen to close the list panel. The newly selected landscape is displayed in the top of the screen.

7. Follow the steps above to perform the action on the new landscape. 8. When you are finished, click the Home button to return to the Home page of the Automation Console.

VM Snapshot Logs

VM Snapshot Logs provides an integrated view of VM management events can assist in preventing data store overfill that can corrupt a VM. This application displays VM snapshot events in a consolidated view, including VM name, date, description, and log, which you can filter by site, customer, and/or selected VMs.



1. From the Compliance and Security dashboard, click the VM Snapshot Logs tile. The Virtual Machines list displays.

2. Search for VMs by typing all or part of the name of desired VMs in the Search Virtual Machines field. Filter by

Site and/or Customer to further focus your search. The VM list will be narrowed to the filtered choice(s) and display beneath the VM panel. You may need to click More at the bottom of the screen to view additional VMs.

3. Select the VM checkbox(es) desired for viewing, and then click Go to Details. The information for the first VM out of the selection is displayed by default. The Date, Action, and User is displayed if any snapshot activity is available for the selected VM.

Tip: Select the checkbox to the left of VM Name to select all VMs.


4. If you selected more than one VM, click Selected VMs in the upper left of the screen, click on a VM, and then

click in the screen to close the list panel. The information for the newly selected VM is displayed on the screen. 5. If you want to go back to the first screen to change your selection, click Selected VMs, and then click on the

arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected VMs. You can update the selection and continue with the process as described.

6. Click the Support Request button to open a login screen for access to the support portal.

7. Click the Home button to return to the Home page of the Automation Console.

App Director Documentation

App Director Documentation provides access to the entire documentation set for App Director; Release Notes, Installation Guide, User Guide, and Help (derived from User Guide).

1. From the Compliance and Security dashboard, click the App Director Documentation tile. The App Director Documentation list is displayed.


2. Click the arrow at the right of a documentation item to open it in a browser


Glossary

Recipe Builder

Ingredients Any API call or single function

Recipe Mix of ingredients that create an automation or orchestration (order ingredients in the right way) – UI for every recipe

Service Requests (Technical Account Management) displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer).

User Interface

Tiles Components of UI

Managed system Set of VMs that work together for a single software stack

Blueprint Describe the full managed system, including SAP landscape hierarchies (landscapes, systems, VMs) along with configurations and dependencies

Sensors Method to extract data at the application level

Effectors Method to execute tasks at the application level

VM Utilization by Cloud (Infrastructure) displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer or all VMs in a data center, as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.

View SAP Server and Database Licenses

(SAP landscape) displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.


Index

µVM, 15, 21, 23 Accelerator, 4 Administration, 1, 3 Application, 4 Applications, 15 Automator, 4 Budgeting, 1, 3 Budgeting and Reporting, 3, 15 Changes

SAP Profile Parameters, 36 VMs, 37

Compare Configuration of landscape Components, 48 Compliance, 4, 57 Compliance and Security, 4, 57 Configuration

Compare landscape Components, 48 Consumption, 15

µVM, 15 Network, 15 Resource, 21 Storage, 15

Copy SAP system, 53 Critical VMs, 44 Cron, 29 Customization, 5 Dashboards

Operations and Administration, 29 Documentation, 65 Features, 15 Functions, 15 Help, 65 Hypervisor Startup and Shutdown Logs, 61 Infrastructure, 7 Install Guide, 65 Isolate SAP systems, 45 Kernel Information, 42 Kernel Patch, 38 Landscape, 9

Compare Components Configuration, 48 Licenses

Automation Pack, 24 Server and Database Licenses, 59

Logs Hypervisor Startup and Shutdown, 61 SAP Startup and Shutdown, 61 VM Snapshot, 63

Navigation, 7, 9, 12, 15 Network, 15 Operations, 1, 3 Operations and Administration, 3, 29 Patch SAP Kernel, 38 Profile Parameter Changes, 36 Recipe, 4 Release Notes, 65 Reporting, 1, 3

TAM, 24 Requests

Change, 27 Service, 25

Reset Passwords, 41 Resource, 21 Running Processes of SAP Components, 34 SAP

Copy system, 53 Isolate system, 45 Kernel Information, 42 Kernel Patch, 38 Profile Parameter Changes, 36 Reset Passwords, 41 Running Processes of Components, 34 Server and Database Licenses, 59 Startup and Shutdown Logs, 61 Stop and Start systems, 51

SAP Server and Database Licenses, 59 SAP Startup and Shutdown Logs, 61 Scheduled Jobs, 29 Searches, 7, 9, 12 Security, 1, 4, 57 Startup and Shutdown Logs

Hypervisor, 61 SAP, 61

Stop and Start SAP systems, 51 Storage, 15 TAM, 12

Change Tickets, 27 Service Tickets, 25

TAM Reporting, 1, 3 Technical Account Management, 1, 3, 13, 24, See TAM, See

TAM Tickets

Change, 27 Service, 25

Tile, 4 Tiles, 15 Toolbar, 2 User Guide, 65 Utilization

µVM, 21, 23 CPU, 21 RAM, 21

Validation Checklists, 31 VM Audit Event Details, 57 VM Snapshot Logs, 63 VMs

Audit Event Details, 57 Backup Status, 30 Changes, 37 Critical, 44 Exceeding Average µVM Utilization, 23 Licenses, 24


Running, 19 Snapshot Logs, 63

Stopped, 18 Utilization, 23


Notifications

The information in this publication is provided “as is.” Virtustream Inc. makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.

Use, copying, and distribution of any software described in this publication requires an applicable software license.

Copyright © 2016 Virtustream Inc. or its subsidiaries. All Rights Reserved.

Published in the USA October 2016 xStream® Automation Pack for SAP® User Guide.

Virtustream believes the information in this document is accurate as of its publication date. The information is subject to change without notice.

Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.

xStream® is the registered trademark of Virtustream, Inc.

APACHE® and TOMCAT® are registered trademarks of the Apache Software Foundation.

Apache Brooklyn™ and Apache Maven™ are trademarks of the Apache Software Foundation.

Mac OS® is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Oracle® and Java® are registered trademarks of Oracle Corporation.

Red Hat®, Red Hat® Enterprise Linux®, and JBoss® are registered trademarks of Red Hat, Inc. in the U.S. and other countries.

SAP®, ABAP®, SAP HANA®, and SAP NetWeaver®, are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries.

SUSE® is a registered trademark of SUSE IP Development Limited or its subsidiaries or affiliates.

VMware® and VMware vSphere® are registered trademarks in the United States and certain other countries.

Other trademarks may be the property of their respective owners.

Headquarters 4800 Montgomery Lane Suite 1100, Bethesda MD 20814

Tel: +1.240.252.1007 Fax: +1.301.718.7880 Email: [email protected] www.virtustream.com A Dell Technologies Business

About Virtustream Virtustream, a Dell Technologies business, is the enterprise-class cloud service and software provider trusted by enterprises worldwide to migrate and run their mission-critical applications in the cloud. For enterprises, service providers and government agencies, Virtustream’s xStream management platform and Infrastructure-as-a-Service (IaaS) meets the security, compliance, performance, efficiency and consumption-based billing requirements of complex production applications in the cloud - whether private, public or hybrid.

mailto:[email protected]

xstream® automation pack for sap® user guide · sap®, abap®, sap fiori®, sap hana®, ... vms...

Documents