y o u r s u c c e s s i s o u r p a s s i o n corporate logo and credos the sp consulting corporate...

Y O U R S U C C E S S I S O U R P A S S I O NY O U R S U C C E S S I S O U R P A S S I O N

Corporate Logo and CredosThe SP Consulting corporate logo symbolizes our endeavor and commitment to be your partner of choice in the pursuit of excellence. The upward arrow, comprising the letters “SP”, represents our progressive outlook and dedication in helping you achieve breakthroughs and success in the 21st century. Characterizing our dexterity and enterprising spirit is the fluid shape embracing the arrow. The gold colour signifies our value, dependability and assurance of quality whilst the blue colour reflects our efficiency and professionalism.

QualityWe are committed to consistently meeting our customers’ requirements through successful achievement of our customers’ intended goals. Our employees actively use the SP Quality Management System which itself meets the requirements of ISO 9001:2000. PeopleWe are committed to developing our employees to be the best people in meeting our customers’ intended goals and in building our company culture. Our commitment also extends to preparing our staff to be a knowledgeable and competent group of professionals at the forefront of technology. Continual ImprovementWe are committed to continually improve the effectiveness of SP Quality Management System through critical self-examination and innovation of our processes, products and services in the light of changing customer perception and best practices respectively. Service ExcellenceWe are committed to satisfying our customers by providing value and all necessary support required for them to gain a competitive advantage. Community ServiceWe are committed to actively participating in meaningful service to our community and the environment that we live in. This strengthens our values in charity, compassion and care to others.

CORPORATE PROFILE

OverviewSP Consulting is a leading provider of value-added management system consultancy and training. Our mission is to be a centre of excellence based on best practices that focuses on improving your business effectiveness and strengthening your competitive edge. To this end, we are committed to assisting you in taking strategic advantage of management systems as a business enabler and to fast-track the achievement of your business objectives.

Corporate Base5 Kallang Sector, #04-01Singapore 349279Tel: (65) 6749 5698Fax: (65) 6749 2086http://www.spgp.com

Other Corporate DataWholly owned by SP Investment Pte LtdPaid-up Capital: S$150,000EPPU Qualification: Up to S4


Corporate History and AchievementsSP Consulting was set up in 1992 to address the needs of the manufacturing and service sectors for quality management. We have the distinction of being the first company to be certified to ISO 9001 for the provision of quality management consultancy services by PSB Certification since 1993. We have since then expanded our core competence to cover a wide range of consulting services to better look after our clients’ interest. We believe in service to our nation and have won the SAF Award for Employers in 1997, 1999, 2003 and 2004. In Year 2000, we won the pinnacle SAF Special Award for Employers for outstanding contribution to the SAF. We also believe in giving our best to our clients through our employees. Hence, we have built a pro-family and health-conscious culture to maintain high employee satisfaction. The achievement of the Family Friendly Employer Award since 2002 and Singapore HEALTH Award since 2003 affirmed our values.

Corporate Organization

CO

NS

ULTA

NC

Y &

P

RO

DU

CTS

TR

AIN

ING

Victor SeowSenior Director

Benson LeongDirector

ISO 9001 ISO 14001

ISO/TS 16949

ISMS HACCP

OHSAS NCOQ

CaseTrust

LECP PQA

Work-Life

Management Systems

Leadership & Sales

In-house

Public

Managing / Principal

Consultants

Consultants

TrainersSales &

Marketing

Consultants

Finance & Administration

Admin / Operation Support

Lim Meng WeeManaging Director

SQA/SQC

TR 8

S-Class SBP

CORPORATE PROFILE

BCM BRAND

GMP WR


Our CustomersWe have more than 500 customers from multi-national companies to government agencies to budding enterprises. Regardless of size or business complexity, we are committed to give each of them the same level of dedication and service excellence they deserved.

Some of our leading customers in the various industrial sectors included:

Corporate MembershipAssociation of Small and Medium Enterprises (ASME)Singapore Manufacturers’ Federation (SMa)Singapore Infocomm Technology Federation (SiTF)Singapore Quality Institute (SQI)Employer Alliance on Work and Family

Industry Sample Clients

Infocomm Technology

Abacus, CSA Ltd, Digiland, Horizon.iTECH, IDA, Innovax, IRAS-ITSD, Informatics, JTC-ITD, LTA-ITD, Mesiniaga, NETS, Novasprint, SCO, Sigma.3, SingTel, System Access

PowerAMD, EMA, Photronics, PowerSeraya, Quality Power Management, SenokoPower, Systron, TuasPower

GovernmentBCCS, CAAS, Customs & Excise Department, MCDS, MHA, MINDEF-SCO, MinLaw, MOE, MPA, NLB, PUB, Singapore Pools

MNCsAssa Abloy, AT&T, BNP-Paribus, Deutsche Bank, EDS International, OSRAM, Prudential Assurance, Sema Group, SITA, Sony

Local Enterprises

Champion Motors, Dennis Wee Realty, Expressions International, Garden Hotel, Mentor Media, Mil-Com Aerospace, Morris Allen Study Centres, Ocean Tankers, Qian Hu Fish Farm, SH Lim Architects, Singapore Technologies, Surgo Systems, Tung Lok Group of Restaurants, Watson Plastics

CORPORATE PROFILE

Other industries in which we have experience include:

Manufacturing

Building / Construction ChemicalElectronics / Electrical / Mechanical Engineering

Military and Defence Printing Rubber and Plastics

Services

Administration / Human Resource

Architectural Automotive

Distribution and Trading Education and Training Healthcare / Hospital

Hotel and Catering / Hospitality and Leisure

Logistics, Warehousing and Transportation

Property / Real Estate


Competitive Advantages Consultancy process proven and certified to ISO 9001:2000. Experienced and Qualified Consultants. Actual documentation of policies and processes compliant with international

standards. Personal handholding from project start until certification. Integrated solutions. Experience in dealing with various local and international certification bodies

(such as BSI/ISC, BVQI, CI, DNVI, GL, LRQA, PSB, SIRIM, SGS). Packaged deal, no hidden cost.

Financial AssistanceIf you are a Small and Medium Enterprise (SME), you may be eligible for financial grant under LETAS to defray the consultancy cost.

We will assist you in the grant application.

CONSULTANCY SERVICES

Our Services

ISO 9001:2000 ISO 14001:2004 ISO/TS 16949 / QS 9000 OHS 18001 TR 8:2003 Information Security Management System (ISMS) Hazard Analysis Critical Control Point (HACCP) Cost of Quality (COQ) Power Quality Audit (PQA) Good Manufacturing Practice (GMP) CaseTrust Singapore Quality Award / Class (SQA/SQC) Singapore Service Class (S-Class) Strategic Business Planning (SBP) Local Enterprise Computerization Programme (LECP) Business Continuity Management (BCM) Brand Management (BRAND) Work Redesign Consultancy (WR) Work-Life Consultancy Leadership and Management Training


OverviewWe provide in-house training and public seminars to help expedite your learning curve at your own convenience. Our Registered Lead Auditor Training leads to professional certification. We are also SPRING’s preferred training partner for the Singapore Quality Class courses. All our training are conducted by experienced and qualified consultants or trainers.

Our public and professional seminars support our consultancy services and cover the following areas:

Courses Duration

ISO 9001:2000 Internal Audit[Accreditated by PEB, 14 PDU points]

2 days

Registered Auditor/Lead Auditor Training [Course Number A17059] [Accreditated by PEB, 40 PDU points]

5 days In partnership with MfQ, UK

ISO 9001:2000 Documentation & Implementation Training

2 days

ISO 9001:2000 Management Representative Training[Accreditated by PEB, 6 PDU points]

1 day

ISO 9001:2000 Seminar for Top Management 0.5 day Free Seminar

Singapore Quality Class (SQC) Implementation Seminar [Accreditated by PEB, 4 PDU points]

0.5 dayIn partnership with SPRING

Singapore Quality Class (SQC) Manager Course[Accreditated by PEB, 8 PDU points]

2 x 0.5 dayIn partnership with SPRING

Singapore Quality Class (SQC) Assessor Course 3 x 0.5 dayIn partnership with SPRING

Cost of Quality (COQ) Training 2 days

Hazard Analysis & Critical Control Point (HACCP) Training

2 days

5S Facilitator’s Course 2 days

We customize leadership and management training programmes that will provide you the flexibility and convenience to hone your skills. These skills are gleaned from leading international experts and included topics such as:

Please contact our Administrator at 67495698 or email to [email protected], or visit our website at http://www.spgp.com for detailed schedule and course outline.

Negotiation skills Building relationships Problem solving skills Developing leadership Dealing with conflict and change

TRAINING SERVICES


OverviewWe are a reseller of several leading ICT products that provide best practice guidance and automated help in the area of business continuity management, work-life balance effectiveness and multimedia or e-learning. We will also provide innovative voice and data telecommunications services.

Strohl Systems (http://www.strohl.com)

Product Description

LDRPS Leading companies in every industry rely on LDRPS (Living Disaster Recovery Planning System) to build cutting-edge continuity plans. LDRPS takes business continuity planning to a whole new level with unprecedented power and flexibility. What’s more, LDRPS comes with new functionality that makes LDRPS easier than ever before! And that’s true no matter which LDRPS version you use. From a single-user system to an enterprise-wide web-based initiative, LDRPS looks and functions the same. What’s more, as your company and planning needs grow, your data moves with you from one version to the next effortlessly. With incredible new functionality and packed with unique features, LDRPS is designed to meet all your planning needs.

BIA Professional

BIA Professional gives you a complete picture of your vulnerabilities to help you develop strategies to minimize your exposure to risk and possible interruptions. Best of all, BIA Professional provides management a well-focused, detailed picture of financial and operational vulnerabilities, impacts, and recovery strategies.

Incident Manager

Incident Manager organizes all essential recovery details electronically and is designed to help you manage your recovery more effectively by replacing chalkboards, grease boards, flipcharts, and paper updates. You can also use Incident Manager to test the viability of your plans and make necessary adjustments prior to a real-life business disruption. When your organization is in crisis and all eyes are on you for solutions, Incident Manager will help you organize information essential to your recovery, coordinate the recovery process across your organization, monitor your recovery and activate business continuity plans

Life Balance (http://www.llamagraphics.com)

Product Description

Life Balance Life Balance is a multi-platform software that helps you to manage your time and tasks so that you can focus on what’s really important to you and actively balance the often conflicting demands of career, personal and family life.

PRODUCT SALES

The Strohl Systems’ range of products is a premier solution for business continuity planning and management.

The Life Balance is an award-winning coaching software that helps you to organize and prioritize the tasks in your life to achieve optimal work-life balance.


LearnKey (http://www.epsys.com.sg)

Product Description

Business Applications

Multimedia-based training for graphics and office-based applications including the latest Adobe, Macromedia and Microsoft software.

IT Certification & Security

Multimedia-based training leading to IT certification for CISCO, CIW, CompTIA, Lotus, Microsoft and Novell certification schemes. Information security training covers key aspects of CISSP requirements.

MasterExam Test Prep

The MasterExam Test Prep further helps you to prepare for the relevant certification with a 99% pass rate.

Application Development

Multimedia-based training for application development in .NET, ASP.NET, C#, J2EE, JavaScript, SQL Server, Visual Basic and XML among others.

Productivity, Business & Communication

Multimedia-based training on softskills such as leadership, art of communication, time management, organizational skills, stress management, customer service and managing success.

Human Resource

Multimedia-based training on human resource aspects such as training delivery, performance appraisal, legal issues, staff recruitment and termination.

CyberHub (http://www.cyberhubgroup.com)

Product Description

Starter Pack Free unlimited overseas call through VOIP technology for organizations with broadband access if both endpoints have the same IP solution.

Business Pack Direct dial overseas through CyberHub WorldNet IDD Plan for organizations with broadband access. Automatic switching from VOIP to PSTN is built in if the other party does not have broadband.

Corporate Pack Direct dial overseas through CyberHub WorldNet IDD Plan for those without broadband access.

PRODUCT SALES

The LearnKey is a premier suite of solutions for e-learning technology, online learning and self-paced training courses that are applicable to corporate, education, government and individual clients worldwide. All training are presented by leading experts in their own fields.

The CyberHub Worldcom telecommunications solution offers quality and unrivalled savings for your IDD calls, through Voice over IP (VOIP) and innovative switching networks.


What is ISO 9001:2000?ISO 9001:2000 sets out how you can establish, document and maintain an effective Quality Management System (QMS) which will demonstrate to your customers that you are committed to quality and are able to satisfy their quality needs. It is an internationally accepted standard and has become a pre-requisite for doing business with the Government, MNCs and export markets.

Methodology

Our Services Initial planning to ensure that we understand your needs and that project can

be completed on time and within budget. Assessment of current system to identify possible gaps against ISO 9001:2000

requirements. Establishment of quality policy and objectives. Development of documentation (policy manual and procedures) and

recommended solutions to address the gaps and provide framework for implementation.

Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of QMS. Performance review through monitoring, measurement, audit and management

review to ascertain effective implementation and seek continual improvement. Support during certification.

Phase 1 Phase 2 Phase 3

Awareness Briefing

Management Interviews

Prepare documentation

QMS Training

Desktop Review

Site Certification

Certificate Award

Implementation

Monitoring & Measurement

Internal Audit

Review

Continual Improvement

Engage Certification

Body

ISO 9001:2000 CONSULTANCY


Methodology


be completed on time and within budget. Environmental Review to identify possible environmental aspects Development of Environmental Programme to treat them where they cause

significant impact to the environment or to comply with legal requirements. Establishment of environmental policy and objectives. Development of documentation (policy manual and procedures) and


Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of EMS. Performance review through monitoring, measurement, audit and management


What is ISO 14001:2004?ISO 14001:2004 is an environmental management system (EMS) that provides the framework for an organization to identity aspects of its business which will have a significant impact on the environment, set objectives and targets to minimize the impact, introduce programmes to achieve the objectives and targets and establish operational control measures to ensure compliance to its stated environmental policy.

Phase 1 Phase 2 Phase 3 Phase 4

Awareness Briefing

Develop Environmental

Programme


EMS Training

Desktop Review

Site Certification

Certificate Award

Implementation

Environmental Audit

Review



Body

Preliminary Environmental

Review

ISO 14001:2004 CONSULTANCY


Our Services Initial planning and interviews to ensure that we understand your needs and

that project can be completed on time and within budget. Risk assessment of current system to identify possible gaps against ISMS

requirements, based on the RA Methodology developed by the co-authors of the ISO/IEC 17799. We sell this software tool separately.

Establishment of information security policies and objectives. Development of documentation (risk assessment report, treatment plan,

statement of applicability, policy manual and procedures) and recommended solutions to address the gaps and provide framework for implementation.

Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of ISMS. Performance review through audit and management review to ascertain

effective implementation and seek continual improvement. Support during certification.

What is ISO/IEC 17799?The ISO/IEC 17799 is an information security management system (ISMS) based on BS 7799. The objectives of ISMS are to help organizations manage their risks against threats and vulnerabilities and ensure confidentiality, integrity and availability of information. Information is an asset to every organization requiring information security infrastructure to be robust and resilient. It is designed to be compatible with ISO 9001 in order to facilitate the integration of quality and information security management by organizations.

Methodology


Awareness Briefing

Risk Assessment

Prepare Risk Assessment

Report


ISMS Training

Desktop Review

Site Certification

Certificate Award

Select Controls

Implement Controls

Security Audit

Review



Body

Prepare Statement of Applicability

ISO/IEC 17799 CONSULTANCY


Methodology


be completed on time and within budget. Assessment of current system to identify potential hazards and determine the

critical control points. Establishment of control policies and objectives. Development of documentation (policy manual and procedures) and

recommended solutions to address the hazards and provide framework for implementation.

Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of HACCP. Performance review through monitoring, measurement, audit and management


What is HACCP?Hazard Analysis & Critical Control Point (HACCP) is a scientific and systematic approach to identification, assessment and control of hazards during production, processing, manufacturing, preparation and use of food to ensure that it is safe when consumed and does not present an unacceptable risk to health. It identifies where hazards might occur in the food production process and puts into place control measures to prevent the hazards from occurring.


Awareness Briefing



HACCP Training

Desktop Review

Site Certification

Certificate Award

Implementation


Internal Audit

Review



Body

HACCP CONSULTANCY


Methodology


be completed on time and within budget. Assessment of current system to identify possible gaps against ISO/TS 16949

requirements. Establishment of quality policy and objectives. Development of documentation (policy manual and procedures) and


Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of the

quality management system. Performance review through monitoring, measurement, audit and management


What is ISO/TS 16949?ISO/TS 16949 is the updated version of the QS 9000 Quality Management System (QMS) standard previously developed by Chrysler, Ford and General Motors. The standard addresses the supplier quality requirements as interpreted for the automotive industry. The new version is now aligned to ISO 9001:2000 standard.


Awareness Briefing



QMS Training

Desktop Review

Site Certification

Certificate Award

Implementation


Internal Audit

Review



Body

ISO/TS 16949 CONSULTANCY


OHS 18001 CONSULTANCY


be completed on time and within budget. OHS Review to identify possible safety and health aspects Establishment of policies and objectives. Development of OHS Programme to treat them where they are hazardous or to

comply with legal requirements. Development of documentation (policy manual and procedures) and


Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of OHS. Performance review through monitoring, measurement, audit and management


What is OHS 18001?OHS 18001 specifies the requirements for an occupational health and safety (OHS) management system that enable organizations to control their OHS risks and improve their performance. It is designed to be compatible with ISO 9001 / ISO 14001 in order to facilitate the integration of quality, environmental and OHS management systems. The objectives are to maintain safe and healthy work environment, build safe working practices and provide for measures for handling emergencies and prevention of accidents.


Awareness Briefing

Develop OHS Programme


OHS Training

Desktop Review

Site Certification

Certificate Award

Implementation

OHS Audit

Review



Body

Preliminary OHS Review

OHS 18001 CONSULTANCY

Methodology



be completed on time and within budget. Assessment of current system to identify possible gaps against TR 8:2003

requirements. Establishment of key performance indicators (KPIs). Development of documentation (policy manual and procedures) and


Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of QMS. Performance review through monitoring, measurement, audit and management

review to ascertain effective implementation, achievement of KPIs and seek continual improvement.

Support during certification.

What is TR 8:2003?Technical Reference 8:2003 is a Quality Management System standard for the safeguarding of bunker quality throughout its supply chain from product procurement to bunker delivery. This technical standard is closely aligned to ISO 9001:2000 Quality Management System standard. All licensed bunker suppliers are required to be accreditated through certification to TR 8:2003 and achievement of key performance indicators by 2005.


Awareness Briefing


Establish KPIs

QMS Training

Desktop Review

Site Certification

Certificate Award

Implementation


Internal Audit

Review



Body


TR 8:2003 CONSULTANCY

Methodology



that project can be completed on time and within budget. Employee needs survey and analysis to identify possible strategies that will

optimally balance the needs of the organization and its contemporary workforce.

Development of documentation (reports, plans and policies) and recommended solutions to provide the framework for implementation.

Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of Work-Life. Performance review through surveys and reviews to ascertain effective

implementation and seek continual improvement.

What is Work-Life?Work-Life is a management programme that focuses on effectiveness of working and family life as a business strategy that will help companies balance between employee and business needs so as to improve quality of the workplace leading to staff motivation, productivity and retention, and ultimately, customer satisfaction.


Awareness Briefing

Initial Assessment

Survey and Impact Studies


Develop Strategies

Select Strategies

Training

Implement Strategies

Review Effectiveness

WORK-LIFE CONSULTANCY

Methodology



that project can be completed on time and within budget. Assessment of current business processes to identify COQ items. Establishment of COQ measurement system for collection of COQ data. Prioritization of COQ items and recommendations for improvement to provide

the framework for improvement action. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of COQ

system. Performance review through further data collection and reviews to ascertain

effective implementation and seek continual improvement.

What is Cost Of Quality?Cost of Quality (COQ) establishes a management system for organizations to quantify their financial consequences of quality problems and identify areas of improvement and opportunities for cost reduction. The COQ system focuses on the analysis of key cost components affecting quality so that clear prioritization and selection of cost-effective improvement actions may be implemented and measured, leading to tangible improvement in quality of products and services, productivity gains and profits.

Phase 1 Phase 2

Awareness Briefing

Identify COQ Items

COQ Training

Data Collection

Prioritize COQ Items

Improvement Action


Productivity Analysis

Establish Measurement

System

COST OF QUALITY CONSULTANCY

Methodology



that project can be completed on time and within budget. Assessment of current business conditions. Establishment of organizational goals and objectives. Development of business plan and recommended solutions to address the

strategies required and provide the framework for implementation. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of business

plan. Performance review through monitoring and measurement to ascertain


What is Strategic Business Planning?Strategic Business Planning (SBP) provides a systematic approach to improving business effectiveness and competitive advantages. The scope would involve organizational background study, environment scan of its threats and opportunities, assessment of the organization's current strengths and weaknesses and formulation of feasible strategies and recommendations to enhance performance and profitability.

Phase 1 Phase 2

Awareness Briefing

Assess current business

environment

Develop Business Plan

Prioritize Actions for Improvement

Implementation



STRATEGIC BUSINESS PLANNING CONSULTANCY

Methodology



that project can be completed on time and within budget. Assessment of current vulnerability levels. Identification of feasible mitigation measures that comply with voltage dip ride-

through capability curve of Semi F47. Cost benefit analysis to highlight the economic payback of each solution. Summary of equipment inventory and compliance with Semi F47. Handholding and advice to staff to encourage adoption of PQA solutions. Performance review through monitoring and measurement to ascertain


What is Power Quality Audit?Power Quality Audit (PQA) is a specialist methodology used to identify solutions in order to enhance the capability of sensitive IT, facility, communication and production equipment to ride through voltage dips and other power quality problems. A voltage dip of this nature, even for a fraction of a second may result in damage or downtime for the equipment and the process line, leading to a loss of customer confidence and consequential financial losses as a result of production shut down, repair and replacement costs.

POWER QUALITY AUDIT CONSULTANCY

Methodology

Assess vulnerability

levels of equipment

Conduct cost benefit analysis

Identify feasible solutions

Final reporting of equipment inventory

Implementation and review Effectiveness

Preparatory work


Our Services Initial fact finding to ensure that the project can be completed on time and

within budget. Define and document user's requirements to ensure understanding of your

needs. Shortlist feasible IT vendors from their proposals (where required). Evaluate and recommend feasible IT solutions (where required). Initial project schedule planning for managing the selected vendor. Project monitoring and control to ensure smooth progress. Procedure streamlining and formalization to ensure smooth transition. Assist in data conversion. Plan and conduct user acceptance tests to validate implementation of solution. Plan for post-implementation review.

What is Local Enterprise Computerization Programme?Local Enterprise Computerization Programme (LECP) is a government funded consultancy programme for helping qualified local companies in making effective use of IT as a tool to support their operational infrastructure and gain competitive edge as well as productivity improvements. The consultancy would involve formalizing their IT needs and implementing feasible solutions.

Feasibility Study Implementation

Initial Fact Finding

Shortlist Vendors

Evaluate Solutions

Project Schedule Planning

Project Monitoring & Control

Project Streamlining & Formalization

Post-Implementation

Review

Define and Document User’s

Requirements

Data Conversion and UAT

LOCAL ENTERPRISE COMPUTERIZATION PROGRAMME CONSULTANCY

Methodology



that project can be completed on time and within budget. Assessment of risk and business impacts. Establishment of organizational goals and objectives. Development of continuity strategies and business continuity plans to address

to eliminate or mitigate potential incidents. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of plans. Performance review through monitoring and measurement to ascertain


What is Business Continuity Management?Business Continuity Management (BCM) Is a management programme that aims to increase an organization’s resilience to business disruptions and to minimize the negative impacts arising from these disruptions. It is a holistic management process that identifies and analyzes potential incidents that threaten an organization and the development of response plans to minimize their impact on the business. It covers a broad range of business and management disciplines, including risk management, disaster recovery and supply chain management.

Phase 1

Phase 2

Phase 3

Phase 4

Phase 5

Development and Implementation of

Response Plan

Instilling a BCM Mindset

Exercise, Maintenance and

Audit

BCM Programme Management

Risk and Business Impact

Analysis

BUSINESS CONTINUITY MANAGEMENT CONSULTANCY

Methodology


What is Good Manufacturing Practice?The Good Manufacturing Practice (GMP) is based on the internationally recognized Pharmaceutical Inspection Co-operation Scheme (PIC/S) which defines the requirements of GMP for Medicinal Products as required by the Health Sciences Authority (HSA). The GMP sets out how you can establish, document and manage an effective manufacturing facility or resource with respect to safety, quality and efficacy.

Methodology


be completed on time and within budget. Assessment of current system to identify possible gaps against GMP

requirements. Establishment of GMP objectives. Development of documented procedures and recommended solutions to

address the gaps and provide framework for implementation. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of GMP. Performance review through quality control (including self-inspection),

assurance and analysis to ascertain effective implementation and seek continual improvement.

Support during certification.


Awareness Briefing



GMP Training

Desktop Review

Site Certification

Certificate Award

Implementation

Quality Control, Assurance &

Analysis

Review



Body

GOOD MANUFACTURING PRACTICE CONSULTANCY



that project can be completed on time and within budget. Conduct of Business Excellence Assessment for Continuous Improvement

(BEACON) to determine current scoring. Development of action plan and recommended solutions to address the

strategies required and provide the framework for implementation. Establishment of organizational resources to implement solutions. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of strategies

and solutions. Performance review through re-assessment (by BEACON) to ascertain effective


What is Singapore Quality Class?Singapore Quality Class (SQC) is a quality standard based on the Singapore Quality Award (SQA), which defines the requirements for organizations to meet world-class standards of business excellence. The SQC framework addresses visionary leadership, strategic planning, effective information management, engagement of people, improvement of processes, customer focus and sustenance of results.

Phase 1 Phase 2

Awareness Briefing

Conduct BEACON

Develop Action Plan

Implementation

Apply to SPRING


SINGAPORE QUALITY CLASS CONSULTANCY

Methodology

Re-conduct BEACON



that project can be completed on time and within budget. Conduct of Assessment of Service Excellence (ACE) to determine current

scoring. Development of action plan and recommended solutions to address the

strategies required and provide the framework for implementation. Establishment of organizational resources to implement solutions. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of strategies

and solutions. Performance review through re-assessment (by ACE) to ascertain effective


What is Singapore Service Class?The Singapore Service Class (S-Class) supports the world-class Singapore Quality Award framework by strengthening its service capabilities that will enable organizations to move from service quality (i.e., meeting expectations of customers) to service excellence (i.e., to exceed these expectations). The elements of S-Class comprise service leadership, service agility, customer experience and customer delight.

Phase 1 Phase 2

Awareness Briefing

Conduct ACE

Develop Action Plan

Implementation

Apply to SPRING


SINGAPORE SERVICE CLASS CONSULTANCY

Methodology

Re-conduct ACE



that project can be completed on time and within budget. Assessment of current business processes and existing staff competencies to

identify where redesign of processes or jobs would result in highest value-add. Identification of new skills or knowledge, training required, enabling

technologies, infrastructure and compensation system to support the redesigned work.

Development of recommended solutions and implementation plan to address the strategies required and provide the framework for implementation.

Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of

redesigned processes. Performance review through further data collection and reviews to ascertain


What is Work Redesign?Work Redesign (WR) is a systematic approach for improving the quality and productivity of work experience and processes through the changing of job content and arrangement. The programme seeks to up-skill, re-skill or multi-skill the capabilities of workers so that more more value-add can be returned to the company. It may also involve automation, computerization, insourcing and outsourcing of work processes.

Phase 1 Phase 2

Awareness Briefing

Job & Competency

Analysis

Implementation Plan

Training



Needs Analysis

Recommend work redesign

solution

WORK REDESIGN CONSULTANCY

Methodology

Work Reassignment and

Staff Redeployment



that project can be completed on time and within budget. Assessment of current business profile, products and services. Development of creative brief, design concept, strategies and recommended

solutions for design as well as to address the strategies required and provide the framework for implementation.

Handholding of staff during implementation to encourage adoption of new concepts and promote use.

Performance review through monitoring and measurement to ascertain effective implementation and seek continual improvement.

What is Brand Management?Our Brand Management Consultancy provides a systematic approach to help companies build a strong brand that will create value by differentiation over competitors and development of an appealing brand personality to customers. It encompasses a collection of business principles, business strategy, sales, customer relations, appearance, attitude, products, services, advertising, namecards, web site design and brochures.

Phase 1 Phase 2

Awareness Briefing

Assess current business profile

Develop Creative Solutions

Prioritize Actions for Improvement

Implementation



BRAND MANAGEMENT CONSULTANCY

Methodology



that project can be completed on time and within budget. Assessment of current business to identify possible gaps against CaseTrust

requirements. Development of policies, documentation and recommended solutions to

address the gaps and provide framework for implementation. Comprehensive training to facilitate knowledge transfer. Handholding of staff during implementation to encourage adoption of CaseTrust

requirements. Performance review through monitoring and measurement to ascertain

effective implementation and seek continual improvement. Support during accreditation.

What is CaseTrust?CaseTrust is an accreditation mark given to businesses in Singapore who are committed towards excellence by adopting fair and honest business practices with customers. This accreditation mark has become the de facto mark of assurance for customers leading to increased loyalty and repeated patronage. It is applicable to a diverse range of businesses from employment agencies to retailers to educational bodies. CaseTrust comprises an auditable set of criteria that addresses policies, communication modes, personnel performance, practices and systems that the organization has to put in place.

CASETRUST CONSULTANCY

Methodology

Phase 1 Phase 2

Awareness Briefing

Develop policies and procedures

Implementation

Apply to CaseTrust Office


Monitoring and Measurement

y o u r s u c c e s s i s o u r p a s s i o n corporate logo and credos the sp consulting corporate...

Documents

s s i o n corporate

s s i o n corporate

sp consulting corporate

achievements sp consulting

letters sp

service excellence

corporate data

corporate base