Personal Details:

Yahya Mohammed Ali Al Sakhbouri

Date of birth: 10th August 1982 Nationality: Omani Civil Status: Married Health Status: Excellent Tel: : (+968) 99557349 : (+968)

97770789 P.O. Box: 287 : P.C: 120, Quriyat, Sultanate of

Oman E-mail: :yahya1313@hotmail.com

Career Objective:

Interested in achieving a challenging position in the Operation Sector, wherein my good experience, talents, qualifications and skills would contribute towards the organization's goals and advancement of my career.

Academic Qualifications:

Bachelors Degree in Science, Sultan Qaboos University.

Specification: Information Systems - graduated on January 2006 .

General Certificate Secondary Education (Science) - (95.46%)

Hai Al-Daher Secondary School, Quriyat, Sultanate of Oman.

Training:

From 1st of July to 31st of August 2005 : Bank Muscat in Information Technology Department,

Data Centre and Quriyat Branch. Duties:

On-job training experience for general administration. Customer Services. (Helpdesk Support) training program. Learning how to repair computers and printers &

support calls.

April 2006 : Oman Mobile Company Duties:

Participated in COMEX Show. Promoting for Oman Mobile services.

June to August 2006: American Life Insurance Company (ALICO) in Sales Department.

Work Experiences:

October 2006 to 28th of May 2009: I worked for Oman International Bank (OIB) in Card Centre as Officer of Chargeback and Risk Management. Duties: Check and confirm all credit and debit suspected transactions on

daily basis. Process and control chargeback. Report all fraud cases to Visa/MasterCard and bank management

via VROL and MASTERCOM. Trend analysis for suspected activities. Day-to-day checking and balancing reports of OIB's credit & debit

cards to investigate fraud cases. Handling day-to-day Visa and MasterCard settlements and

Chargeback settlements. Handling merchants & general enquiries resolve their disputes. Handling cardholder's complaints of wrong transactions and check

with merchants to verify the exact transactions. Receiving Visa and MasterCard incoming files Sending outgoing files to Visa and MasterCard Corporations. Creating outgoing file process for POS (Point-Of-Sales)

transactions. Resolve merchant’s dispute. Installation of point of sale machine & training for merchants on

POS.

June 2009 – May 2011: I am worked for an AhliBank since June 2009 in Central Operation Department in Card Centre Section as assistant of Card Centre In-charge. Duties: Supervise and authorize the credit/debit cards production

process. Ensure proper cards management controls are being adhered

when issuing cards. Management of customer claims of non-receipt of funds through

Acquirer and Issuer withdrawal & purchase transactions. Monitor all the Credit/Debit card settlements/reconciliations/

claims/charge backs are processed in accordance with the agreed standards.

Process of chargeback transactions and follow up with Visa International.

Ensure that the process related to National ATM switch is in place and abide by the CBO regulations.

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Ensure payment file of credit cards are running in daily basis. Ensure daily transactions file and database file from AFS (Arab

Financial Services) are run successfully. Daily and Monthly reconciliation of card centre accounts. Perform the day-to-day Fraud operational activities & Follow-up

and Follow-through on Fraud cases with other departments/functions.

Check and confirm all cards suspected transactions on daily basis.

Handle solving ATM's shortage and excess amounts issues. Ensure compliance to bank policy standards for data security and

Visa scheme mandates governing PCI DSS. Conducts performance appraisals accurately, objectively and

consistently for all direct reports in a timely manner. Manages the team on a daily basis, including resolving issues

and maintaining high motivation levels within the team.

May 2011 to Present Time: I am working for Oman Telecommunications Company since May 2011 in Inventory Management and Logistics Department as Inventory Executive.

Duties:

Ensure that all OmanTel cards & devices received are properly inspected prior to acceptance; ensuring that specifications are confirmed with the Materials Standardize so that all accepted materials are as per contract specifications.

Ensuring that all receipt and delivery of stocks are entered in the Internal ERP system

Implement the HSE policies as it pertains to inventory management in general and to the position in particular.

Receiving consignment delivered to card section stores with packing list and confirmed by signing on the delivery note.

Receive and confirm orders to distributers after insuring the amount is deposited in section’s account.

Cards, modems and devices to be invoiced and issued to different channels without any unnecessary delays.

Providing the range of different cards for creation and activation.

Reconcile in daily bases the issued cards to distributors and authorized agents with bank statements & stock verification.

Dealing with Internal and External Auditors during stock verification.

Collaborate with the logistics team and relevant business lead to resolve out of stock shortage situations.

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Provide support on improvement of processes which have impact on accuracy in the warehouse.

Ensure all good receipts are carried out and completed in a timely manner without any unnecessary delays.

To work with finance department supervisors to clear the negative stock and untreated stock.

To work with procurement department to analyse new contracts and follow up the contracts administration function on a supervisory level.

Dealing with suppliers in negotiation and sourcing. Prepare all necessary reports on stock counts, inbound &

outbound status report, stock movement and any other reports (Daily, weekly & Monthly).

Courses Attended:

Attended course of "Anti-Money Laundering" by The Arab Academy for Banking and Financial Sciences, Muscat, from 6th to 8th August 2007.

Attended course of "Human Resources Management" by College of Banking and Financial Studies, Muscat, from 11th to 13th February 2008.

Attended course of "Introduction to Fraud Awareness" by The Visa International Corporation, Dubai, from 19th to 20th January 2009.

Attended course of "Introduction to Risk Management" by The OIB Training Centre, Muscat, from 3rd to 4th February 2009.

Attended course of "Arbitration and Compliance Workshop" by The Visa International Corporation, Riyadh, from 28th to 29th April 2009.

Attended course of "Principles of PIN Security & Key Management in ATM & POS Operations” by E-smart Solutions Training Services, Bahrain-Manama, from 3rd to 5th August 2010.

Skills & Personal Attributes: Able to analyze work –related problems & use available

resources to identify solutions. Excellent work ethics and work well in a team. Communication, organization and leadership skills. Highly motivated committed and dedicated to work. Able to handle stressful situations & keep cool under

pressure. Capable to cope up with new system upgrades easily.

Computer Skills:

Operating Systems: DOS and Microsoft Windows. Programming Languages: Visual Basic, Java 2 and

WML.

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Languages:

* Arabic: Native * English: Excellent.Hobbies:

Football, running, journeys and Using Internet.

References:Ali Al Amri, Operation Manager, Shell Oman, Mobile: 99440987.Guleid Moosa, E-Payment Consultant, ITA, Mobile :99069975.

.All the certificates are available upon the request .

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