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Yos Vincenzo Cloud and AI business Group Lead Microsoft Indonesia

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Page 1: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

Yos VincenzoCloud and AI business Group Lead

Microsoft Indonesia

Page 2: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 3: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 4: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 5: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 6: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 7: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

95%Customer interactions

powered by AI bots including telephone and online by 2025

Engage customersBuild a loyal customer base

with a 24/7 customer-centric

approach to your business

Empower employeesIncrease employee productivity and

allow for focus on innovation by

freeing up time through automation

Page 8: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 9: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 10: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

75%Applications including AI

By 2018, 50% of apps will include some form of AI

App innovationInfuse AI into existing apps to

improved user experience

Knowledge extractionBackend-infused applications will

leverage latent value in content

Page 11: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 12: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 13: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 14: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 15: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 16: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 17: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

https://www.microsoft.com/en-us/cognitive-toolkit/

Page 18: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 19: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 20: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric
Page 21: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

Form 10-K 2016

Page 22: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

ExtensibleAI services

OpenAI tools

PowerfulInfrastructure

On-premises CloudEdge AI Built-inOver

650,000 Partners

The Trusted Cloud

AIBusiness Solutions

Gain transformative insights with a

comprehensive platform

for your data estate

Rapid time to market with an

agile and productive

AI platform

Innovate with confidence with

enterprise-proven

solutions

Page 23: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

On-premises data

Hybrid

Cloud data

AI over any data, anywhere

2Comprehensive

Enterprise data estate

3Enterprise-proven

solutions

SocialLOB Graph IoTImageCRM

1Productive

AI platform

Page 24: Yos Vincenzo - files.acci.or.id · 95% Customer interactions powered by AI bots including telephone and online by 2025 Engage customers Build a loyal customer base with a 24/7 customer-centric

The best way to predict the future is to invent it.”

– Alan Kay