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You built it. They came…Now, so what?

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Food for Thought to Get Us Started

Life quiz Cool packages!!!!

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Take-Aways (objectives)

• Define "implementation"• Evaluate how effectively you do

implementation now• Recognize the difference between

delivering an event and implementing a performance improvement intervention

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Objectives

• Identify why thinking about change management is critical to implementation success.

• Define the elements of a good implementation strategy

• Assemble a high-level strategy that can be used inside your own organizations.

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Discussion

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Why we do training

To close “gaps” in performance – the

difference between a current performance

and required performance

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Success vs. Failure

BEFORE TRAINING AFTER TRAINING

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Success vs. Failure

BEFORE TRAINING AFTER TRAINING

When does a training intervention “work?”

When does a training intervention “fail?”

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Implementation …

A tactical process for achieving a performance improvement strategy

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How does your organization rate???

Complete the implementation assessment in your handout. Share your results. Select a spokesperson to talk about what you learn.

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7 Do’s for Successful Implementation

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Successful implementation

1. Agree on what you need to achieve• Tie results to the business.

2. Name and involve the stakeholders• Push back when needed• Be realistic about what’s required

3. Be brutally honest about organization/employee capacity for change

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Successful implementation

1. Identify risks to success• Don’t under-estimate employees’ ability

to resist your efforts• Don’t over-estimate people’s

understanding of the need for the initiative or their ability to learn something new

• Think of all the ways you can fail

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Successful implementation

1. Enable change/minimize resistance• Compelling WIIFM story• Honesty; no “spin”• Performance support (environment and

resources)• Reward or don’t expect change• Remember…transitions are HARD!

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Successful implementation

1. Communicate – a lot• Compelling WIIFM story• Expectations/requirements• Who, what, when, where, why, and how –

in plain language• Use multiple channels• Script messages for managers

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Plain Communication??Performance improvement intervention

Gap analysis

Structured OJT program

Diversity education program

Performance-based compensation study

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Successful implementation

1. Create a robust schedule with timelines and milestones.

• Build critical mass quickly (30%)• Schedule everything – advance

communication, the “event” itself, all follow-up activities.

• Coaching should be a scheduled activity!

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Create a strategy• Scenario #1 – Your own.• Scenario #2 – Your company is

implementing a new enterprise-wide computer system. You are designing the user training.

• Scenario #3 – Your company has decided to launch a corporate-wide diversity training program. Everyone has to complete the program.

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SummaryHow has your view of “implementation” changed?

What will you do differently?

What else do you need/want to know?

Did we meet the objectives?