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www.3rdLevelConsulting.com
EBook Dedications – Third Edition
December, 2014
This EBook is dedicated to:
• My father Henry David Sahlein, and his “10% inspiration and 90% perspiration” formula.
• My mother Beverly Jean Sahlein, who taught me the values of tolerance and patience.
• Early mentors, Diane Ostrander and Wes and Rosie Hoalst, who treated me like a son, but
made sure that I learned the right business lessons early on.
• Shauna Swank-Sahlein, who helped build the Wings Center into a model facility.
• My valued associates at 3rd Level Consulting, the Wings Center (Boise, Idaho - USA), the
SmartMoves Planner, The Transformations Institute and other companies.
• The associations, organizations and vendors around the globe that have allowed 3rd Level
Consulting to partner with them to further advance business education.
• Finally, a big thanks to our amazing clients in the children’s activity center industry. It is a
great privilege to serve and learn from all of you.
“Building Your Business Potential” is about developing your own potential, but also the human potential of everyone that comes into contact with your company!
The mission of 3rd Level Consulting, and the purpose of this EBook, is to leave a lasting legacy of business education.
Franklin B. Sahlein Certified Business Intermediary 3rd Level Consulting and Business Brokerage 3092 Birdsong, Boise, Idaho 83712 USA Mobile (208)869-3656 Fax (707)885-3656 [email protected] www.3rdLevelConsulting.com www.SuccessDash.com www.RiskAssure.net www.WingsCenter.com
Frank Sahlein has been involved with the Children’s Activity Center industry since 1967 – as an athlete, coach, business owner, consultant and business broker. He is a native of San Mateo, California and graduated from San Jose State University in 1975.
Frank and Shauna Swank-Sahlein pioneered the Children’s Learning Opportunity Center concept at the Wings Center in Boise, Idaho – a unique blend of Sports Instruction, Child Care/Education, Entertainment and Outreach.
Frank’s reputation as a business management innovator has inspired audiences worldwide, delivering over 1,000 presentations for a variety of children’s activity center industries and organizations. 3rd Level Consulting is currently a Business Development Partner for a variety of gymnastics, swimming, cheerleading, dance, martial arts associations and organizations around the globe.
A certified business broker and negotiator, Frank and the 3rd Level Consulting crew travel internationally to improve best practices for individual clients.
Two-time recipient of the National Business Leader Award from USA Gymnastics, Frank is the author of “Building Your Business Potential” (based on the BusinessGrades® industry standard rating system for service-based businesses) and creator of the Success Solutions Dashboards online Total Business Dashboard applications.
His hobbies include fitness training, transformational reading and motorcycle touring.
Developing a Living Business Plan Is there anything more forbidding than developing a business plan? For many business owners and/or program directors, this task evokes the same reaction as a request for public speaking … “do I really have to?” Seriously, the need for a comprehensive business plan is constant. Many shy away from it because: • It seems like a daunting task (it can be); • There is not enough information to put a plan together; • There is not enough knowledge to put a plan together; or • Some combination of the above. What if there was a way to structure a business plan so that it was a living, moving, breathing, evolving document? The good news is that there IS an answer! It still takes work, but if you examine the 8 key areas and the 96 checkpoints that all service businesses need to address, you will have an organized method to evaluate the areas that you are strong in as well as the areas that you need to improve. One way to approach this is with the BusinessGrades® Management System. When your “system” is also your “business plan”, your company can make rapid progress to the next level. Systems are to business what progressions are to teaching skills. Imagine teaching in a Sports Instruction or Educational setting without a curriculum, or running a busy front office or handling a birthday party without a "script" of some sort to follow. However, many small businesses run exactly like that ... with no SYSTEM to run their day-to-day operations. Thus, they have no business plan. Here are some analogies: • If a "turn-key" business is the vision, then the roadmap is a systematic approach to continuous
improvement. This is basically a “business plan in constant motion”. • Just as conditioning is the key to the development of a top level athlete, business systems are the
key to profitable and smoothly-flowing business operations!
• Business operational checklists are equivalent to skills learning progressions.
• With respect to business issues, there is usually no one “right answer” because every business or program is at a different stage of development. Therefore, having a business plan that generates a range of successful business practices is your best path. A “range of solutions” available to a company is equal to "range of motion" when building flexibility in an athlete.
The components of a living Business Plan in most service businesses are: • MANAGEMENT/ADMINISTRATION (strategy, systems, business value, leadership) • MARKETING (internal, external, public relations, social media) • PEOPLE (the entire lifespan experience of a person in your company) • TECHNOLOGY (database, front office, customer service, company data) • FINANCE (principles, analysis, pricing, financing expansion) • FACILITIES (space allocation, space productivity, space maintenance) • RISK MANAGEMENT (safety, insurance, legal, handling crisis moments) • INSPIRATION (motivation, success formulas, goal setting, change, innovation Service businesses must get the systems components in the right order. If the systems are addressed in order, it makes tackling the next system that much easier. Each area in turn has 12 main checkpoints that can be rated on a scale of 0-5. These checkpoints have a very positive compounding effect when addressed in successive order. The business plan journey is an exciting and rewarding one. The GOOD NEWS is that 3rd Level Consulting has developed an online set of interactive Success Solutions Dashboards than coordinate the efforts of owners, administrators, general managers, site managers, program leaders and office professionals! Check it out at www.SuccessDash.com.
Frank Sahlein is the CEO of 3rd Level Consulting, the also the owner of the Wings Center (Boise, Idaho USA since 1976). He is the author of the Business Management Success Course series and the creator of the Success Solutions Dashboards. He is a two-time USA Gymnastics Business Leader of the Year. He can be reached at [email protected] or (208)869-3656.
For more information on the BusinessGrades® System, the Success Solutions Dashboards, or any other 3rd Level Consulting service, visit www.3rdLevelConsulting.com.
Building Your Business Potential
Professional EDGE
Frank SahleinCEO3rd Level Consulting
If everything that your company does is just 1-10% better than your competition …
… you will have great success!
However, you and your key staff must know what those “things” are, and have a daily accountability system.
Building Your Business Potential
BusinessGrades® System
Frank SahleinCEO3rd Level Consulting
The BusinessGrades® system is a result of insights gained over decades of experience in business, as well as from work with thousands of clients.
As owners and managers, we work with the potential of others every day. However, we must also look out for our own personal potential, and the potential value of our business.
It is available as an online app at www.SuccessDash.com
3rd Level Consulting has developed a complete business management system that keeps any service organization (for profit or non-profit) on track.
When the BusinessGrades® system is implemented, no details "fall between the cracks" ... and operations are much smoother.
Why reinvent the wheel?
Available online at www.SuccessDash.com
The BusinessGrades™ system gets everyone speaking the same "business language“.
The Success Solutions Dashboards™ provide the links between:
• Awareness and Implementation• Implementation and Measurement
Available online at www.SuccessDash.com
The BusinessGrades® System
• ManageSmart
• MarketSmart
• PeopleSmart
• TechSmart
• FinanceSmart
• FacilitySmart
• RiskSmart
• InspireSmart
The BusinessGrades® System• 8 major areas that must be covered in service
businesses
• 12 progressive, compounding steps per area
• Rating 10 points each (96 x 10 = 960 points)
• Add 40 points for Innovation = 1,000 points
Key Performance Indicators
We call each of the progressive points in each area “Key Performance Indicators”
L1 - AwarenessL2 – ImplementationL3 – Measurement and Mastery
“AIM” for Success!
MeasureImplementAware
GAPS: it is in the “in between stages” of this progression that the real work actually happens.
Easy to lose momentum from stage to stage, and easy to “forget” to maintain the process once established.
“You have to learn the rules of the game. And then you have to play better than anyone else.”
~ Albert Einstein
Building Your Business Potential
ManageSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
MarketSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
PeopleSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
TechSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
FinanceSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
FacilitySmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
RiskSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
InspireSmart
Frank SahleinCEO3rd Level Consulting
Building Your Business Potential
Action Steps
Frank SahleinCEO3rd Level Consulting
Supercharge your business!
• Online Dashboards – included with all Membership levels
• www.3rdLevelConsulting.com
• www.SuccessDash.com
• On Site – at your location(s)
• Conference – BATs or BBTCs
Choose 1 of 4 Total Access levels
www.3rdLevelConsulting.com
208.869.3656
Save hours and days each time there is
a business issue that needs resolution.
The ability to search, download and
quickly modify our best practices
templates instead of creating them from
scratch is a real time saver!
BUSINESSRESOURCES
(Gold)
YES!
Available
ANNUALUp to 55 Mins
Level 1-2BMS Courses
YES
USA only, upon request
Reduced Rate
Included1 per Year
YES
10 %
$59Month
(1 Year Then Monthly)
BUSINESSDEVELOPMENT
(Platinum)
YES!
Included inOnline Sessions
MONTHLYUp to 55 Mins
Level 1-3BMS Courses
YES
USA only, upon request
Reduced Rate
Included2 per Year
YES
20 %
$199Month
(1 Year Then Monthly)
BUSINESSMASTERY(Diamond)
YES!
Included inOnline Sessions
MONTHLYUp to 55 Mins
Level 1-6BMS Courses
YES
USA only, upon request
Included1 per Year
Included2 per Year
YES
30 %
$349Month
(1 Year Then Monthly)
PROFESSIONALBUSINESS
MANAGEMENT
YES!
Included inOnline Sessions
WEEKLYUp to 45 Mins
Complete CourseSet Access
YES
USA only, upon request
Included2 per Year
Included2 per Year
YES
40 %
$499Month
(1 Year Then Monthly)
2 DashboardSets
up to 4Dashboard Sets
up to 8Dashboard Sets
up to 12Dashboard Sets
www.3rdLevelConsulting.com
Limited YES YES YES
YES YES YES YES
Online BestPractices Library
Harness the full power of the Best Prac ces Library, featuring a searchable database of over 2,000constantly-improving templates.
We will direct you to it or develop it!Can't find the answer to your issue?
1 on 1 Consulting Over a complete range of private and customized online consulta ons.
BusinessGrades™Management System
Based on 8 key business modules and 96 checkpoints, the BusinessGrades™ program gives you a living,evolving road map and business plan for consistent improvements throughout your company!
Success SolutionsDashboard™
The online Dashboards are a dynamic combina on of posi on descrip ons, self-evalua ons, ac ons itemsand success logs that allows you to monitor and improve the health of your business con nuously.
Business Courses This professional set of courses is based on the business progressions developed by 3rd Level Consul ngfor learning consistency. Your company will speak a common business language!
Weekly Articles Every week 3 Level emails business development documents based the BusinessGrades™ system.Owners and managers to learn on a consistent basis, backed up by the monthly webinars.
Monthly Webinars Short webinars cover the BusinessGrades™ areas – Management and Leadership, Marke ng,Human Resources, Informa on Technology, Finance, Facili es, Risk and Inspira on.
Business IssuesEmail Hotline
Got an issue that you would like expert advice on? 3rd Level Consul ng serves as an email advisorfor quick issues. Our industry specialists have a range of solu ons to any business or opera ons issue.
Online Forum Our online forum allows for mely interac ons between members!
Geo-TargetedDemographics
Our address-specific demographics reports and analysis gives you deeper insights intoyour local marke ng area.
Business AccelerationEvent Admissions
At a loca on near you, the Business Accelera on Training events feature rapid-learning sessionsbased on the BusinessGrades™, ManagerGrades™ and OfficeGrades™ training programs.
International BBTC™Admissions (May)
The annual Interna onal Business Brain Trust Conference features mul ple levels of cu ng-edgecontent for owners, administrators, general managers, site managers, or very experiencedprogram managers. Bring your en re management team for best results!
Discounts on add'l Onlineor On Site consulting,
Staff Workshops,Expansion Planning,
Valuations, Conferencesand more!
Depending on your membership level, discounts ranging from 10% to 40% on many of ourintegrated services are available when you are ready for them.
Total Access Integrated Service Descriptions
How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?
BECAME A BRAIN TRUSTCONFERENCE SPEAKER!BECAME A BRAIN TRUSTCONFERENCE SPEAKER!
FINISHED THE ENTIREBUSINESS COURSE SET!FINISHED THE ENTIREBUSINESS COURSE SET!
LOVE THE BEST PRACTICESLIBRARY AND FORUMRESOURCES!
LOVE THE BEST PRACTICESLIBRARY AND FORUM RESOURCES!
BECAME A TOTAL ACCESSGOLD MEMBERBECAME A TOTAL ACCESSGOLD MEMBER
ATTENDED A PRESENTATIONRD
BY A 3 LEVEL CONSULTANTATTENDED A PRESENTATION
RDBY A 3 LEVEL CONSULTANT
Our Challenge:I knew that there was some aspect of the business missing ...
BROUGHT OUR KEYMANAGERS TO THE BBTC!BROUGHT OUR KEY MANAGERS TO THE BBTC!
ELEVATED MEMBERSHIP TOTHE DIAMOND LEVELELEVATED MEMBERSHIP TO THE DIAMOND LEVEL
GREAT 1 ON 1 ONLINECONSULTING SESSIONSAND ADD’L DISCOUNTS!
GREAT 1 ON 1 ONLINECONSULTING SESSIONSAND ADD’L DISCOUNTS!
BECAME A TOTAL ACCESSPLATINUM MEMBERBECAME A TOTAL ACCESSPLATINUM MEMBER
NEEDED A BUSINESS STARTUPOR EXPANSION PLAN -GOT OUR PROJECT DONE!
NEEDED A BUSINESS STARTUPOR EXPANSION PLAN -GOT OUR PROJECT DONE!
Our Challenge:We need more space to expand our growing programs!
SOLD MY BUSINESS THROUGH3RD LEVEL TO MY KEY MANAGERS,ALTHOUGH WE HAD NATIONALINTEREST!
SOLD MY BUSINESS THROUGH3RD LEVEL TO MY KEY MANAGERS,ALTHOUGH WE HAD NATIONALINTEREST!
RDBROUGHT 3 LEVEL TO MY SITE FOR A STAFF WORKSHOP AND A BUSINESS VALUATION
RDBROUGHT 3 LEVEL TO MY SITE FOR A STAFF WORKSHOP AND A BUSINESS VALUATION
KEYSTAFF STARTED THEMANAGERGRADES ANDOFFICEGRADES TRACKS
KEYSTAFF STARTED THEMANAGERGRADES ANDOFFICEGRADES TRACKS
TOOK ONE OF 3RD LEVEL’SONLINE BUSINESS COURSESTOOK ONE OF 3RD LEVEL’SONLINE BUSINESS COURSES
Our Challenge:I need to find a greattraining system formy staff and eventually sell my business.
How will YOU use our services to attain YOUR goals?
Connect today - www.3rdLevelConsulting.comConnect today - www.3rdLevelConsulting.com
EXPERIENCE. SYSTEMS. TEAMWORK. RESULTS.
EXPERIENCE. The 3rd Level Consulting Team has over 400 years of industry‐specific EXPERIENCE in the Children’s Activity Center industry. We pass on unique perspectives gathered from our relentless search for Best Practices in the Sports Instruction, Education and Entertainment fields. We understand that consulting and collaborating with our clients is not the end of the relationship, but just the beginning. We respect the intelligence of our customers, and regard our customers as a vital part of our ongoing success. It is this mutual respect that develops the long‐term relationships that we value most. 3rd Level Consulting holds client information in complete confidence.
SYSTEMS. Our customized work with nearly a thousand clients (unparalleled in the industry) internationally has allowed us to develop effective SYSTEMS for every service that we offer. This in turn allows us to provide quick turnaround times for our clients, saving everyone time and money. Also, our Business Operations and Activity Program SYSTEMS are proven effective –
from Startups to Mature Businesses;
for Businesses with 50 Students to those with 5,000+ Students;
for Businesses with Annual Revenues ranging from $50,000 ‐ $5 million, and
in any Location worldwide.
TEAMWORK. TEAMWORK by design is the hallmark of 3rd Level Consulting. This applies to both our internal work as well as with our valued customers. We realize that ALL of us, combined, are a lot smarter and more creative than any ONE of us.
RESULTS.
3rd Level Consulting guarantees its’ work 100%. If you are not satisfied with the relevance, quality or quantity of work, you may simply refuse to pay (other than for direct travel and lodging expenses, when applicable).
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