your partner every step of the way - waters.com · data processing using max ent™ and...
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YOUR PARTNER EVERY STEP OF THE WAY
[ PROFESSIONAL SERVICES ]
“The assistance the Waters Applications Specialist
provided…saved me hundreds of hours compared to
setting up the application from scratch myself.”
University Research Laboratory
YOUR “NEXT STEPS” PARTNERLaboratories around the globe, like yours, are frequently
challenged to optimize efficiencies and lower costs while
continuing to maintain regulatory compliance in constantly
changing markets. Our Professional Services team is comprised
of dedicated, certified, experienced, scientists and informatics
professionals to partner with you and navigate these challenges,
while providing custom tailored solutions to future proof your lab.
We offer a comprehensive suite of professional services to help
accelerate product adoption, improve laboratory effectiveness
and manage resources.
[ FOLIO INSIDE HEADER ]
NO MATTER WHAT YOU CHOOSE, WE SUPPORT...
PROJECT MANAGEMENT
INFORMATICSCOMPLIANCE SERVICES
SYSTEMS INTEGRATION
EDUCATIONAL SERVICES
CONSULTATION
ANALYTICAL SERVICES
LABORATORY ANALYTICS
CONSULTATION AND PROJECT MANAGEMENT
Whether you are planning your first implementation,
upgrading software, or migrating to the latest version
of a Waters product, our experienced team of certified project
managers are here to help you achieve your goals on time and
within budget.
Key Services:■■ Scope of Work definition
■■ Project planning, execution, and progress monitoring
■■ Cost and resource planning
■■ Global deployment management
■■ Network architecture and design analysis
■■ Lab relocation
INFORMATICS
Informatics Professional Services provide the software, data,
and network solutions you need to stay competitive with your
daily laboratory operations.
Key Services:■■ Data management consultation
■■ Software and hardware deployment
■■ Software implementation
■■ Empower software integration with existing systems
SYSTEM AND SOFTWARE COMPLIANCE SERVICES
Validation doesn’t end at deployment. Waters can assist
you with your Computer System Validation (CSV) needs to
maintain compliance and alignment with regulatory guidances.
Key Services:■■ Validation consultation
■■ Computer System Validation (CSV)
■■ Software validation services
■■ Customized validation document creation
LABORATORY ANALYTICS
A suite of Waters software tools are available to provide
clarity into the dynamic relationship between instrument,
analyst and workflow to help you optimize laboratory
resources and increase productivity and cost savings.
Key Services:■■ Business workflow analysis and consultation
■■ Empower 3 FR2 Analytics
■■ Scalable, customized performance monitoring dashboards
■■ Resource Management Reporting
EDUCATIONAL SERVICES AND eLEARNING
New technologies, new analysts, new regulations. Waters
offers training by certified instructors and subject matter
experts so you can be confident your staff is ready for
the road ahead.
Key Services:■■ eLearning curriculums
■■ Continuing education
■■ Customized on-site training
■■ Webcasts and workshops
ANALYTICAL SERVICES
As you transition into new technologies and expand into
new locations, Waters provides consultation and customized
solutions you need to stay at the cutting edge with minimal
business disruption.
Key Services:■■ HPLC to UPLC method transfer
■■ Method development and optimization
■■ Custom application development
■■ Data Migration
[ FIELD APPLICATION SUPPORT ][ PROFESSIONAL SERVICES ]
T HE MOST REQUEST ED AP PLICAT IONS
Pesticide Residue Analysis ■■ Instrument setup for intended application
■■ Training on Intellistart™ and QuanPedia™ Software
■■ Assistance with TargetLynx® Application Manager –
including setup, data processing, report generation
Biopharmaceutical: Intact Proteins, Oligonucleotides ■■ Instrument setup for intended application
■■ Data processing using Max Ent™ and BiopharmaLynx™
Application Manager
Clinical Applications: Therapeutic Drug Monitoring (TDM) and Pain Management ■■ Assistance with TDM sample prep from MassTrak™ Kits
■■ Instrument setup for intended application
■■ Help with streamlining the process for production; creation
of sample list formats, workflows, etc.
■■ Assistance with TargetLynx Application Manager – including
processing data, setup/generation for reporting patient
samples, interfacing with internal LIMS
■■ Troubleshooting and maintenance
PHARMAC EUT ICAL – ST RUCTURAL ELUCIDAT ION, METABOLIT E ID, QA /QC T EST ING, QUANT ITAT ION
QA/QC Testing■■ Assistance with instrument setup, usually involving Open
Access login setup
■■ Assistance with OpenLynx™ Application Manager – method
generation, processing data and report generation
Quantitation■■ Assistance with tuning, determining best MRM
transitions, setup of LC and MS methods
■■ Training on Intellistart and QuanPedia software
■■ Data processing using QuanLynx™ or TargetLynx
Application Manager
Structural Elucidation■■ Assistance with achieving good mass accuracy
on Tof-based systems using a lockmass
■■ Instrument setup and data acquisition
■■ Data Processing via elemental composition
■■ Structural elucidation using mass fragment
Metabolite ID■■ Instrument setup and data acquisition
■■ Setup, process and review data via MetaboLynx™ XS
■■ Structural elucidation using MassFragment™
Proteomics■■ Instrument setup and data acquisition
■■ Assistance with setup and testing of nanoflow
chromatography (e.g. 2D, HDX, etc)
■■ Protein identification using IdentityE™ Software
■■ Quantification of proteins using Protein
Expression software
EXPANSIVE APPLICATION EXPERTISE. DISCOVER HOW WE CAN HELP YOU DEVELOP AND OPTIMIZE YOUR APPLICATIONS.
Waters Corporation 34 Maple Street Milford, MA 01757 U.S.A. T: 508 478 2000 F: 508 872 1990 www.waters.com
Waters, The Science of What’s Possible, and Waters Quality Parts are registered trademarks of Waters Corporation. TargetLynx, MaxEnt, BiopharmaLynx, MassTrak, MassFragment, OpenLynx, QuanLynx, IdentityE , Quanpedia, and MetaboLynx are trademarks of Waters Corporation. All other trademarks are the property of their respective owners.
©2016 Waters Corporation. Printed in the U.S.A. July 2016 720004190EN AO-SIG
WATERS GLOBAL SERVICES
Delivering world renowned services and support
Waters Service and Support
offerings are tailored to optimize
your laboratory productivity while
addressing your budget realities.
Our offerings help maintain system
peak performance, minimize down
time, address scientific application
challenges and support stringent
compliance requirements. As your
services and support provider, we
are committed to the success of
your laboratory and business.
Waters quality support and
consultative services ensure your
success wherever your laboratory
is located in the world.
SALES OFFICES:
Australia 61 2 9933 1777
Austria 43 1 877 18 07
Belgium and Luxembourg 32 2 726 1000
Brazil 55 11 4134 3788
Canada 1 800 252 4752
China 86 21 6156 2666
Czech Republic 420 2 617 11384
Denmark 45 46 59 8080
Finland 358 9 5659 6288
France 33 1 30 48 72 00
Germany 49 6196 400 600
Hong Kong 852 2964 1800
Hungary 36 1 350 5086
India 91 080 49292200 03
Ireland 353 1 448 1500
Israel 9723 3731391
Italy 39 02 265 0983
Japan 81 3 3471 7191
Korea 82 2 6300 9200
Malaysia 603 7841 1688
Mexico 52 55 52 00 1860
The Netherlands 31 76 508 7200
Norway 47 6 384 6050
Poland 48 22 101 5900
Portugal 351 21 893 61 77
Puerto Rico 1 787 747 8445
Singapore 65 6593 7100
Spain 34 93 600 9300
Sweden 46 8 555 115 00
Switzerland 41 56 676 7000
Taiwan 886 2 2508 5500
UAE 971 4 214 62 38
UK 44 208 238 6100
US 1 800 252 4752