your service partner in europe january 2006
TRANSCRIPT
Your Service Partner in Europe www.ecs-geie.com
January 2006
Main features European Economic Interest Grouping
Network of independent private owned companies
Covers 11 western European countries
Answers the needs of large European customers
Provides cleaning and other facility services
Best-in-class through skills sharing :
technical know-how, processes, training, controls, …
All member companies are ISO certified
Members coverage
Turnover ( millions euros ) and People 2005
1 130 52 000
GSF
France G.B.
Spain
388
18 400
IRIS Belgium 66 1 900
WISAG
Germany Austria
Luxembourg 480 19 000
GAMBA Italy 47 2 500
HELDER Netherland 83 4 200
ENZLER Switzerland 30 1 800
GROSVENOR Ireland 36 4 200
15
7
The ECS network
Centralized communication
GSF : France, GB, Spain : Marc Destrumelle
WISAG : Germany, Austria, Lux. : Günter Bouffier
IRIS : Belgium : Alexandre Millasson
GAMBA : Italy : Andrea Dondi
HELDER : Netherland : Hans Sanders
ENZLER : Switzerland : Brice-Laurent Poulin
GROSVENOR : Ireland : Bernard McCauley
According to the location of the Customer’s leading site in Europe, one of these managers will become the sole correspondent for all his cleaning services requirements and follow-up
ECS Coordination : a single system for all
Similar organisation among members
SupervisorSupervisor
Site manager in chargeSite manager in charge
SecretarySecretary
CoordinatorCoordinator
Local company managementLocal company management
Services delivery on client site Services delivery on client site
Posting to workplaces, tasks overview, immédiate correctionPosting to workplaces, tasks overview, immédiate correction
Means implementation, site organization, relations with ClientMeans implementation, site organization, relations with Client
Client needs identification, commercial contract, client follow-upClient needs identification, commercial contract, client follow-up
Anticipation of risks for client’s unsatisfaction Anticipation of risks for client’s unsatisfaction
Implementation of ckient policy and processesImplementation of ckient policy and processes
Local branch managerLocal branch manager
ClientClient
Staff administration – Invoicing and payements Staff administration – Invoicing and payements
CleanersCleaners
Typical organization of any ECS regional branch
Members commitments
Partnerships with key accounts at European level
Centralized communication : customer has one single
point of contact for all its European operations
Consistency in :
Best professionnal practices
ISO Quality systems and procedures
Prices structure and calculation method
France, U K , Spain
Fourth French Group for B to B - over 4 000 customers
National coverage in France 90 branches ,
large covering of Great Britain and Spain
Also in Midwest USA and Quebec
21 000 employees ( 18 400 Europe )
420 millions Euros Turnover ( 388 Europe )
Industrial cleaning in all fields of activity
Quality ISO 9001 certified
Belgium
Fifth Belgian Group for B to B
National coverage : 7 branches
1 900 employees
66 millions Euros Turnover
Industrial cleaning, coating, maintenance
Quality ISO 9002 certified, CQL
Safety VCA and BeSaCC certified,
Germany, Austria, Luxembourg
Second largest German Group B to B -7,500 customers
National coverage in Germany : 120 branch offices
As well as Luxembourg and Austria. Presence in Poland
19 000 employees
480 millions Euros Turnover
Multiservices and Facility Management : Cleaning,
Security, Technical Maintenance, Catering, FM, ...
Quality ISO 9001 certified
Italy
National coverage in Italy : 13 branch offices
Fourth Italian cleaning company
2 500 employees
47 millions Euros Turnover
Cleaning and maintenance services
Quality ISO 9001 certified and SA 8000
Netherlands
Seventh Dutch cleaning group
National coverage of Netherlands
4 200 employees
83 millions Euros Turnover
Quality certified ISO 9001, security VSA, and OSB
Switzerland
Fifth Swiss cleaning group
10 branches over German speaking northern Switzerland
and Geneva
1 800 employees
30 millions Euros Turnover
Quality certified ISO 9001 and 14001, SZFF
Ireland
Third largest Irish Group for B to B, over 800 customers
National coverage in Ireland and Northern Ireland.
5 branches
4 200 employees
36 millions € Turnover
Commercial cleaning in all industry sectors
Quality - ISO 9001 certified
FranceGrandeBretagne Espagne Belgique
Pays Bas Allemagne Autriche
Luxembourg Italie
Suisse
Irlande
Cleaning hourly minimum wages, in euros
8,07 7,08 5,05 9,66 8,33 7,68 6,40 8,23 7,69 11,45 7,93
Minimum of social charges to consider
42 % 4 % 40 % 84% 79 % 21% 22 % 15% 66 % 12 % 17%
Specific cleaning reglementation apply
yes no yes yes yes yes yes yes yes yes yes
Mandatory re-hiring of cleaners on site when taken over
yes yes yes yes yes yes yes
Yes if more than 15
yesYes
sometimes
YesSometimes
Social aspects
Your Service Partner in Europe