your transformation through innovation & industrialization - with a business information service...

Copyright © Capgemini 2013. All Rights ReservedPresentation Title | Date

© 2013 IBM Corporation

Your transformation through Innovation & industrialization- with a Business Information Service Center

Patrik Karlsson, Capgemini

Your transformation through Innovation & industrialization- with a Business Information Service Center, 2013-10-17


2



3

Patrik Karlsson Managing Consultant,

BI Architect, Business Developer, Project Manager

20+ years experience within BI/DW

CBIB (Certified Business Intelligence Professional

Member of Capgemini global Expert Connect program within Business Information Management

Who am I?

@BIPatrik



4

Today's objective:

How you canenable your Organization to take

One approach to Business Intelligence

to deliver better, faster,

more reliable, more business relevant information

& insight to the business



5

Objective of the Day

Current situation

Business Information Service Center (BISC) The basics

The Anatomy of a BI Service Center

The Setup

What's the Gain?

Agenda



6

What we hear from our Clients:

“I Can’t trust theinformation I get.”

“We have an armyof people who

spend their daysbuilding

XLS reports.”

“I can’t getthe Information I need.”

“It is a nightmareto manage the

multiple vendorswe have.”

“We are runningfull speed just to

keep up withthe fixes.”

“The businesswants more

analysisevery day.”

“Cost to deliver reports is too

high”

ITBusiness



7

We get New

Demands…

And at the same time



8

Customer insight:Understanding andsegmenting customersbased on their behavior(sales, web transactions,call center logs,social media…)



9

Operational/Supply chain data:Real-time movement

data from RFID.Analytics is offering

the ability to achieve anew level ofOptimization.



10

Assetoptimization:Understanding how myassets are performing Which need renewing,Predicting asset failureand setting upmaintenance onthis basis.



11

Insight fromunstructured data:

With 80% of anorganizations data in

unstructured form(email, text, call logs… )

organizations are lookingto harvest this

information to improveinsight .

Big Data:Harnessing new

data sources rapidly.Every business is being

challenged with newdata sources – social

media, equipment sensordata, smart meters,

web logs, calltransactions,…



12

The New Requirements

High demands on the internal organization

High Workload

Several Different BI Tools

Skill Shortages

IT & Business not aligned



12

The New Requirements

High demands on the internal organization

High Workload

Several Different BI Tools

Skill Shortages

IT & Business not aligned

We have the solution and the method to succeed



13

Bus

ines

s

Service In

form

atio

n

CenterYour transformation through Innovation & industrialization

- with a Business Information Service Center, 2013-10-17

The Basics of a BISC


15

Informationstrategy

Client-side people and processes

Industrialized Rightshore® delivery

Supports/promotes effective use of BI to

drive business strategy

What is a BI Service Center?

The people and processes to engage with Business and IT to deliver meaningful BI where and when needed

+ Industrialized BI development and support

Rightshore®

BI Transformation + Managed Service



16

BI Factory

OnshoreBI team

Enables the end product to be Delivered at

much lower cost



17

75

75 – 85 %

3 Years

OffshoreOnshore

Development & Support



18

We can scale up and scale downthe factoryaccording to

DemandYour transformation through Innovation & industrialization



19

Why should you have a

Bus

ines

s

Service

Info

rmat

ion

Center ?



20

Reliable, high quality BI

Scaling Up

More with less

Industrialized

Business focus on analytics

Mission Critical

Nice to have

BI & Analytics

BI Service Center provides a firm, reliable and consistent basis for rapid, effective information delivery.

Accelerated multi-stream development, with flexible resourcing, means capacity adapts rapidly to need.

Our approach increases productivity. With Rightshore®, costs come down by up to 50%.

We can run multiple parallel streams, assuring consistency and managing dependencies.

Client staff dedicate their time to adding value through information – not manipulating spreadsheets.

Client need Our response



21

Let me Show you the

Anatomy of a BI Service Center



22

BI Environment review & hardening Work on your core BI platform and BI

architecture to make it suitable for industrialization.



22



Set up BI Service Center Infrastructure

Establishing the process both on-shore with business and IT and in

the BI Factory (on or off-shore)



22






Innovation and Continuous improvement

Delivering productivity and process improvements and bringing new

technology innovations into the program



22

Business & IT engagement to establish clear objectives and

roadmap for information requirements






Innovation and Continuous improvement

Delivering productivity and process improvements and bringing new

technology innovations into the program



23

Setting up the BI Service Center

Infrastructure



24

Demand management

Open work packagecosting

Flexible resource management

Program stream& multi-vendor management

Central design authority

Serviceintroduction

The Capgemini GREAT BI tool provides a clear and auditable basis for work package costing the customer can easily see what he is getting and how

productivity improvements will deliver cost savings over time.

Using the Capgemini BIM CoE resource pool we are able to rapidly scale to meet the business needs and similarly scale

down again when the demand reduces.

Our program management methodology is designed to deal with multiple streams of work and multiple BI

vendors development teams.

Providing consistency in design across multiple streams of work.

Ensuring smooth transition with no business disruption.

A clear defined process for enabling development of up to 100s of work packages across multi-stream programs.



25

What is the Gain?



26

Today's objective:

How you canenable your Organization to take

One approach to Business Intelligence

to deliver better, faster,

more reliable, more business relevant

information & insight to the business



27

Contact Information

PatrikKarlsson

Managing Consultant, [email protected]

+46 8 53 68 3918+ 46 70 531 3918

@BIPatrik

NiklasKarlsson

Head of BIM [email protected]

+46 72 706 38 39 @bim_niklas

ViktorGintse

BI - [email protected]

+46 8 5368 5646 + 46 725 61 5646

Gain better control over your Business, 2013-08-29Your transformation through Innovation & industrialization


mailto:[email protected]






The information contained in this presentation is proprietary.© 2013 Capgemini. All rights reserved.

www.capgemini.com

About CapgeminiWith more than 125,000 people in 44 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Rightshore® is a trademark belonging to Capgemini

http://www.facebook.com/Capgemini




http://www.linkedin.com/company/capgemini




http://www.twitter.com/capgemini




http://www.youtube.com/capgemini




http://www.slideshare.net/capgemini

http://www.slideshare.net/capgemini