Zensar Technologies

Analyst Meet

March 26th, 2007

Pune, India

A CMMI Level 5 Company www.zensar.com

Infrastructure ServicesInfrastructure Services

Zensar’s IT-BPO Services ModelZensar’s IT-BPO Services Model

RetailRetail

MMS+POSMMS+POS

Oracle – SAPOracle – SAP

ERP ServicesERP Services

BI-DWBI-DW

Content &Content &

CollaborationCollaboration

24x724x7

Database Database

SupportSupport

BUSINESS & IT CONSULTINGBUSINESS & IT CONSULTING KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT

IT ServicesIT Services BPO ServicesBPO Services

Applications DevelopmentApplications Development

Application Maintenance 24x7Application Maintenance 24x7

Application MigrationApplication Migration

TestingTesting

Finance & AccountingFinance & Accounting

Tech HelpdeskTech Helpdesk

Contact CentreContact Centre

Supply Chain MgtSupply Chain Mgt

Integrated IT-BPO BenefitsIntegrated IT-BPO Benefits

CEO

CIOBusiness Head

COO

IT Manager

Business Unit Head

BPO VendorBPO VendorITO VendorITO Vendor

Integration Benefits• Optimization of resources across IT & BPO

• Better utilization of infrastructure costs

• Higher leverage of support systems

• Enhanced productivity with multiplier effect

– Better efficiencies

– Economies of scale and

– Better business process re-engineering

• Simplified sourcing management

• Improved speed of change

Zensar BPO² AdvantageZensar BPO² Advantage

Process DetailsProcess Details

US Retail Giant – Retail BPO– Managing core retail processes– Procurement and Supplier Support services for stores and suppliers based

in USA, Canada, Mexico & Puerto Rico– Facilitate opening of all new stores in USA– Blended process with transaction processing, inbound, outbound and e-mail

Danaher – Finance & Accounting– Shared Services Center for F&A covering 6 Danaher group companies in US

& UK– Accounts receivables, Order management & secured debt collection– Outbound/Inbound customer service

Marks & Spencer – Data Analytics– Upstream and downstream supply chain analytics – E-learning for suppliers – Six-sigma analytics

Optimization ExamplesOptimization Examples

US Retail Giant – Retail BPO– In-house resources reduced by 1/3rd.

– Reduced operating costs by up to 45% through off shoring and process optimization.

– Call abandonment rate for support reduced to less than 5% from over 12% at client site.

– Accuracy rate of 95% maintained consistently

Danaher – Finance & Accounting– Daily Sales Outstanding (DSO) reduced from 53 days to 40 days– Past due reduced by 87%– Order entry throughput increased by 35%

Marks & Spencer – Data Analytics– EPL usage increased from 58% to 97% through use of e-learning modules for

suppliers across the globe– Zensar Merchandise allocation team reduced allocation time from 36 hours to 4

hours thus helping the IRM with better visibility.– Increased recovery from suppliers from 72 to 81%

Customer AccoladesCustomer Accolades

Woo Hoo!! You guys are the best! Thanks so much for stepping it up and making it happen!

Manager Procurement OperationsUS Retail Giant

The Zensar team has proven to be a valuable asset to our organization.  They consistently produce high quality work and work well as partners with our team located in the US. 

Manager – Accounts Receivable Videojet Technologies

Hello team, Great team work!  The Everett team truly appreciates your support.  As we say here in America, "YOU GUYS ROCK!".

Team Lead – Order ManagementFluke Electronics

Key Highlights – 2006-07Key Highlights – 2006-07

• Created value in F&A and Retail by managing key processes for marquee

Customers

• Retail BPO business contributed to 50% of total BPO revenue

• Scaled the analytics business with new projects in retail analytics

• Built blended process capabilities- F&A/Retail Processing,

Inbound/Outbound queries and Email

• Seamlessly transitioned critical retail processes in the year

– M&S – Supply chain, Reporting & Data Analytics

– US Retail Giant – Procurement, Supplier services & helpdesk

• Expanded into new processes in existing accounts

– US Retail Giant (Level 2 Procurement)

– M&S (Fast fashion, downstream reporting)

– Danaher (Matco Tools, Videojet)

• Derived benefits from the Integrated IT-BPO Strategy

07-08 Focus Services07-08 Focus Services

Finance & AccountingAccounts Receivables & PayableExpense reportingOrder ManagementFixed Assets ManagementGeneral Ledger & Reporting

Retail BPOLogisticsProcurementMerchandise Management Critical Path ManagementAnalysis & Reporting

Data Analytics & reportingBusiness ResearchContact Database managementData Analytics & Content PopulationData entry, Cleansing, list de-dupe

2007-08 Road Map2007-08 Road Map • Retail BPO

Services:- Vendor Support Services, Merchandise Allocation, Logistics, Supplier Set up, Procurement

– Double the Retail BPO business by March 08 – Retail BPO to be the key vertical focus to drive the growth of Zensar BPO– Focus on core processes within Retail– Build value in existing accounts and farm them

• Finance & Accounting Back officeServices:- Procure to Pay, Order to Cash, Record to Report

– Thought Digital accounts to be farmed for Oracle based F&A services– Cross sell F&A services to all other Zensar customers– Focus on Integrated IT-BPO opportunities

• KPOServices:- Data analytics and reporting, Tool based/Non tool based managed services

– Focus on offering upstream and downstream supply chain analytics for Retailers – Extending elearning solutions across retail customers

• Launch Transaction Processing services for the FSIG vertical

• Stronger Marketing efforts in Europe and US– Expanded sales force

Thank You