zest4 - mobile tariff guide rrp (september 2020) v1...along with new bolt-ons, top-ups & out of...

Updated for September 2020 / V1Dealer Tariff Guide

Mobile

All prices ex VAT

Terms & Conditions Apply

New Data Top-UpsAVAILABLE NOW

Customers need a short-term data increase? Take advantage of our new data top-ups:MORE DATA FOR LESS

From as little as £7.00 DISCOVER MORE

2GB 5GB 10GB 20GB 50GB

HIGHLIGHTS

Zest4 | Mobile Tariff Guide for Dealers of 3 34

HIGHLIGHTS

BUSINESS FIRSTBrand new Vodafone tariffs AVAILABLE NOW

MORE INFORMATION

2GB 6GB 24GB Unlimited*£14.00 £17.00 £21.00 £38.00

All tariffs include unlimited standard minutes & SMS

We’ve also refreshed our Mobile Broadband & Sharer tariffs along with new Bolt-Ons, Top-Ups & Out of Bundle charges.

*Subject to fair usage policy.

Tariff migration fee from Business Simplicity or Forever Connected to Business First = £30 per connection (no fees apply if connection has been active for a minimum of 12 months).

O2 Business Commercials Unlimited SIM Only Mobile Broadband Data Top-Ups Roaming & International Standard Rates

Vodafone Business First Commercials Unlimited SIM Only Top-Ups & Bolt-Ons Mobile Broadband Shared Voice & Data Out of Bundle Charges Roaming & International

Wandera

IBM MaaS360

VoxSmart

FAQs

Contact Us

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O2 MOBILE COMMERCIALS

Please CLICK HERE to view our tariff migration rules.

Tariff Discounts & Bonuses

O2 Tariff Migrations

Tariff NetworkTariff Price

(Including Any Discount)

Tariff Revenue Share % Standard Usage Revenue Share %

Minimum Term

Zest4 Standard Bonus (New & Port Only)

Single User SIM

OnlyO2 All

40% below £20 RRP & 45% over £20 RRP

50%

12 Months

N/A50% 24 months

Mobile Broadband

40% below £20 RRP & 45% over £20 RRP 12 Months

50% 24 Months

Clawbacks & Fees

Commission Type NetworkClawbacks & Rules

Zest4 Disconnection / Migration / Port Out Tariff Migration Down

Revenue Share Discount

O2

Pro-rated on all paid for invoices

Standard Bonus No clawback if early termination fee is paid in full at contracted RRP, otherwise 100% clawback in 6 months after connection,

50% in months 7 - 18, no clawback in months 19 - 24+

100% clawback in 12 months after connection, 50% in months 13 - contracted

termination dateDiscretionary Funding

Service charge price points: MORE INFORMATION

*NGN Call Types

Airtime Margin

Revenue Share on RRP

NGN Calls* 0 - 10% (Dependant on call classification)

Roaming Calls & Texts 10%

International Calls from the UK 50%

Premium Rate Calls 0%

EU Data Roaming / Roam Like At Home Countries / Out of Bundle Usage 5%

EU Data Roaming - Countries not included in RLAH 50%

Rest of World Travel Pass & RoW Bolt-On 10%

World Data Roaming (Outside of RoW Travel Pass) 50%

International Caller Bolt-On 10% (Applies to new & existing connections)

O2 VODAFONE WANDERA IBM MAAS360 FAQs CONTACT USVOXSMART

https://zest4-my.sharepoint.com/:b:/p/marketing/EQX58n8d7eRDtQTI3yz3xeUBIVoMKqa_iSVwObsH2tl-yQ?e=12MJJx

https://en.wikipedia.org/wiki/Non-geographic_telephone_numbers_in_the_United_Kingdom#Service_Charge_Price_Points


https://en.wikipedia.org/wiki/Non-geographic_telephone_numbers_in_the_United_Kingdom#Service_Charge_Price_Points

https://marketing.zest4.com/wp-content/uploads/2020/09/Tariff-Migration-Rules-September-2020.pdf


O2 UNLIMITED New & re-signing customers only

12 Months

RRP Minimum Term UK Minutes / SMS / Data Tariff Revenue Share

£27.00 12 Months Unlimited* 45%

24 Months

RRP Minimum Term UK Minutes / SMS / Data Tariff Revenue Share

£25.50 24 Months Unlimited* 50%

Please note: Early termination fees apply if disconnected whilst still in contract.

*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services.

Unlimited tariffs will be monitored for fair usage. 650GB will apply to domestic data traffic. Customers who regularly exceed 650GB of domestic usage or regularly tether to more than 12 devices in-line with the Fair Usage Policy will be investigated and we reserve the right to bar and/or charge for excess usage. Please refer to the FAIR USAGE POLICY for further details.

**RLAH data usage is limited to 25GB per calendar month and we will charge if usage exceeds 25GB at a rate of £0.0285 per MB. Data Top-Ups are available - please refer to ‘Top-Up Options’.

What’s included?

Calls to landlines starting 01, 02 & 03

O2 to O2 Voicemail

EU Roam Like At Home (RLAH)**

RLAH Data Top-Ups** 4G Enabled Calls to UK

Networks

✔ ✔ ✔ ✔ ✔ ✔


https://zest4-my.sharepoint.com/:b:/p/marketing/EfyVyBjRwdlNrgt6uoyCxhkB7cUF5bzey-cCkQmaFQEo9Q?e=FcOkXO



O2 SIM ONLY (12M) New & re-signing customers only

12 Months

Tariff RRP Minimum Term UK Minutes / SMS UK Data Tariff Revenue Share

Standard Usage Revenue Share

Small Biz 1GB £12.50

12 Months Unlimited*

1GB

40%

50%

Small Biz 2GB £13.50 2GB



Small Biz 24GB £22.00 24GB45%


Unlimited* £27.00 12 Months Unlimited* Unlimited* 45% N/A


Please refer to the FAIR USAGE POLICY for further details.

What’s included?


O2 to O2 Voicemail

EU Roam Like At Home (RLAH)

RLAH Data Top-Ups 4G Enabled Calls to UK

Networks

✔ ✔ ✔ ✔ ✔ ✔

Please note: Early termination fees apply if disconnected whilst in contract.





Please note: Early termination fees apply if disconnected whilst in contract.

O2 SIM ONLY (24M) New & re-signing customers only

24 Months

What’s included?


O2 to O2 Voicemail

EU Roam Like At Home (RLAH)

RLAH Data Top-Ups 4G Enabled Calls to UK

Networks

✔ ✔ ✔ ✔ ✔ ✔


Please refer to the FAIR USAGE POLICY for further details.

**Data bolt-ons and top-ups are NOT permitted on aggregated tariffs.

Aggregation**

Allowing all users in a group to pool their data allowance together:

• Minimum data size = 2GB / Maximum data size = 24GB. • Monthly aggregation rental fee of £2 per connection added to standard line rental cost. • 24 month contract only unless commercially approved. • 20+ users required unless commercially approved. • Existing connections moving to an aggregated tariff must be performed on the 1st of the month.

Tariff RRP Minimum Term UK Minutes / SMS UK Data Tariff Revenue Share

Standard Usage Revenue Share

Small Biz 1GB £11.50

24 Months Unlimited*

1GB

50% 50%






Unlimited* £25.50 24 Months Unlimited* Unlimited* 50% N/A





O2 MOBILE BROADBAND EU RLAH Included

12 Months

Tariff RRP Minimum Term UK Minutes / SMS Tariff Revenue Share Standard Usage Revenue Share

MBB 2GB £9.50

12 Months N/A

40%

50%

MBB 8GB £14.00

MBB 24GB £18.50

MBB 60GB £25.5045%

MBB 100GB £32.50

24 Months

Tariff RRP Minimum Term UK Minutes / SMS Tariff Revenue Share Standard Usage Revenue Share

MBB 2GB £9.50

24 Months N/A 50% 50%

MBB 8GB £14.00

MBB 24GB £18.50

MBB 60GB £25.00

MBB 100GB £32.50

Please note: Early termination fees apply if disconnected whilst still in contract.

Is aggregation available?

Please liaise with your Channel Business Manager.




O2 TOP-UPS Individual Data Top-Ups

What’s included?

Works until next billing period with full allowance EU RLAH 4G Data

✔ ✔ ✔

• SIM Only • Business Sharers* • Mobile Broadband • Single User Tariffs

Individual data top-ups for:

Data Top-Ups RRP Revenue Share

2GB £7.00

40%

5GB £11.00

10GB £15.00

20GB £22.00

50GB £35.00

• Data top-ups are stackable but you cannot use multiple of the same top-up. • Not pro-rated for usage or price regardless of the date added. • Full allowance will be given from date added, it will not eliminate any overage charges before the date added. It is

recommended that top-ups should be applied when users are approaching their allowance threshold, rather than when it’s been exceeded.

• Standard usage revenue share N/A. • Minimum / Maximum Users: 1

*Individual data top-ups only – not shared.

Please note:


O2 ROAMING & INTERNATIONAL 24 Hour Travel Pass

Tariff Data Zone RRP Bundle Type Minutes & SMS* Repeat Frequency Revenue Share

O2 World Daily Data Roaming**

2 £7.50 per 500MB

Individual

200 Mins & SMS

Unlimited (Unless specified) 10%

3 £7.50 per 200MB

4 £7.50 per 50MBN/A

5 £7.50 per 2MB

*Minutes & Texts: Incoming calls plus calls within country, to UK landlines and mobiles. **Switching between zones will generate a daily each zone entered.

• Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage.

• Roaming 24 Hour Travel pass is a daily allowance and is calculated per calendar day (midnight to midnight). • If a user spends more than £100 in RoW data passes or usage in a 24 hour period then as soon as this rating comes through an

automatic GRPS bar will be added pending further investigation. • All O2 connections are automatically set up with Roaming 24 hour Travel Pass. If you have a customer not wanting this Option

please contact the Zest4 service team for alternative rates. • Rest of World Roaming – All O2 connections with Zest4 are automatically opted into the Rest Of World Travel Pass. • It is recommended if users wish to regularly browse the web on their phones when travelling abroad, they should use WiFi

hotspots instead of their phone’s mobile internet connection.

Please note:

In line with recent changes around Roam Like at Home legislation we have introduced a new fair usage policy to ensure end user allowances are being used for purpose whilst roaming.

Zest4 Roaming Fair Usage Policy:

Inclusive roaming services on Zest4’s mobile tariffs have been built for business users who travel periodically, and not for those who roam across foreign networks on a semi-permanent or permanent basis. If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles, for more than 50% of the time in any four month rolling period, they can expect a communication requesting a moderation of roaming services. If usage continues to exceed 50% as described in the two week period following notification, Zest4 reserve the right to charge for this usage or business roaming services.

Policy Terms:



O2 ROAMING & INTERNATIONAL Rest of World Roaming Zones

Zone 224 Hour Travel Pass - 500MB

Canada & USA


Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, New Zealand, Nicaragua, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Yemen, Zambia.


Algeria, Azerbaijan, Bahamas, Bahrain, Bosnia, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Swaziland, Tahiti, Tokelau, Tonga, Uzbekistan, Vanuatu.


Andorra, Angola, Armenia, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe.

Zone 6All other countries £6.00 per MB

Exceptions

Country / Location / Network Rate per MB Revenue Share

OnWaves / AeroMobile / Maritime Communications

£7.00 40%OnAir

Global Networks

Iran

Brunei Darussalam £20.00 10%



O2 ROAMING & INTERNATIONAL Rest of World Roaming Bundles

Data Bolt-OnsFor more frequent travellers these monthly recurring bundles are available. When selecting these bundles your customer will be opted out of the 24 hour Rest of World Pass and be allocated the bundle in replacement.

Bolt-On RRP Revenue Share

O2 RoW Data 500MB £50.0010%

O2 RoW Data 1GB £90.00

Once data is used customer pays standard out of bundle rate per MB for the country they are in. There are no usage alerts once the customer reaches the end of their bundle allowance.

Please note: Only one of each bolt-on can be applied per month and travel passes will be disabled.

The above Rest of World Data Bolt-Ons are available in all countries except for those listed below:

Andorra, Benin, Belize, Bhutan, Brunei Darussalam, Burkina Faso, Burundi, Cuba, Djibouti, Ethiopia, Guam, Iran, Kyrgyzstan, Lebanon, Lesotho, Maldives, Mozambique, Namibia, Netherlands Antilles, Palestinian Territory, Réunion, Sudan, Syria, Tajikistan, Tanzania, Timor Leste, Vietnam.

Minute Bolt-Ons


O2 RoW Mins 250 £100.0010%

O2 RoW Mins 500 £190.00

The above RoW minute countries can be used in any RoW countries with the exclusion of Zone 6.

Please note: Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance.



O2 ROAMING & INTERNATIONAL Call Rates

International Voice Calls from the UK

Region Zone Call Cost Per Minute SMS Revenue Share

Channel Islands & Isle of Man 0 45p 20p

50%

Ireland 1 54p

30p

Western Europe EU & Non-EU 2

£1.25Rest of Europe & Turkey 3

USA & Canada 4

Asia Pacific 5

Rest of World 6 £1.67

Zone 0Channel Islands & Isle of Man

Zone 1Ireland

Zone 2Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Rep, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Zone 3Albania, Algeria, Bosnia, Croatia, Iceland, Kosovo, Libya, Macedonia, Montenegro, Serbia, Tunisia, Turkey.

Zone 4Alaska, Canada, Cocos Islands, Hawaii, Northern Marianna Islands, Morocco, United States of America.

Zone 5Australia, Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Africa.

Zone 6 (Inc. Ship, Ferry & Aeroplane Networks)Abkhazia, Afghanistan, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bora Bora, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, China, Colombia, Comoros, Congo, Congo (DRO), Cook Islands, Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French West Indies, Gabon, Gambia, Georgia Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, NLD Antilles, Norfolk Island, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, St Helena, St Kitts, St Lucia, Saint Maarten, St Pierre & Miguel, St Vincent, Sudan, South Sudan, Suriname, Swaziland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE), Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Samoa, Yemen, Zambia, Zimbabwe.



O2 ROAMING & INTERNATIONAL Caller Bolt-Ons

120 Minutes

Zones Minutes Included Monthly RRP Revenue Share

Zone 1 (Ireland)

120 £5.00 10%Zone 2 (Western Europe EU & Non-EU)

Zone 4 (USA & Canada)

Zone 5 (Asia Pacific)

500 Minutes

Zones Minutes Included Monthly RRP Revenue Share

Zone 1 (Ireland)

500 £15.00 10%Zone 2 (Western Europe EU & Non-EU)

Zone 4 (USA & Canada)

Zone 5 (Asia Pacific)

Please note: These bolt-ons recur monthly and can be added to individual tariffs or individual users on a shared tariff. Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance. Maximum 1 bolt-on per user as they cannot be stacked.

EU Call Saver

Zones Minutes & SMS Rate Monthly RRP Revenue Share

Zone 1 (Ireland) 4p per minute 4p per SMS £1.75 10%

Zone 2 (Western Europe EU & Non-EU)

EU Call Saver + USA & Canada

Zones Minutes & SMS Rate Monthly RRP Revenue Share

Zone 1 (Ireland) 4p per minute 4p per SMS £3.00 10%

Zone 2 (Western Europe EU & Non-EU)

Please note: EU Call Saver bolt-ons are compatible with UK to International minute bolt-ons.



O2 ROAMING & INTERNATIONAL RLAH - Roam Like At Home

Full list of O2 RLAH Countries:

Austria, Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Faroe Island, Finland, France*, Germany , Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy**, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway***, Poland, Portugal****, Romania, San Marino, Slovakia, Denmark, Slovenia, Spain***** , Sweden, Switzerland.

* Including French Guiana, Guadeloupe, Martinique, Mayotte & Saint Martin. ** Including Vatican City. *** Including Svalbard & Jan Mayen Islands. **** Including Azores & Madeira. ***** Including Balearic Islands & Canary Islands.



O2 STANDARD RATES UK Voice Calls, Internet & SMS

Destination / Service RRP Revenue Share

Calls to other O2 mobiles FOC

50%Calls to landlines (01, 02 & 03) 45p per minute

Calls to other UK mobiles 45p per minute

Calls to 0800 & 0808 numbers FOC

Calls to 05 numbers 45p per minute 10%

Picture Messages (Home & Roaming) 40p per message

50%GSM WAP 45p per minute

SMS 20p per message

Data 3p per MB

O2 Directory Enquiry Services (118402) £1.25 per minute (access + service charge) 10%

Calls to 07 & 01 numbers in Jersey, Guernsey & Isle of Man 45p per minute 50%

For all other rates please see Zest4 O2 ABS Rate Card on the Zest4 Marketing Portal.



VODAFONE BUSINESS FIRST

• New and re-signing business only* • Early Termination Fees will apply if a number is disconnected or ported/migrated away whilst in contract. • Minimum contract term is 12 months.

*£30 tariff migration fee will apply for numbers moving from our Business Simplicity or Forever Connected tariffs to Business First. No fees will apply if the number has been active for a minimum of 12 months. No backdating of tariff changes - if additional data is required a top-up will need to be purchased.

Please CLICK HERE to view our tariff migration rules.

Please note:

• If you have requested a bespoke tariff on Vodafone, standard rates quoted here do not apply, nor does RLAH. • Please refer to previous tariff guides on our Marketing Portal or contact your CBM for Vodafone Forever Connected and

Vodafone Business Simplicity rates. • RPI Increase is added to the base line rental of Vodafone tariffs annually on 1st April each year.

Commercials & Rules

Commission Type NetworkClawback Rules

Zest4 Disconnection / Migration or Port Out Tariff Migration Down

Discretionary Funding Vodafone

No clawback if ETF paid in full at contracted RRP, otherwise 100% clawback in 6 months after

connection, 50% in months 7 to 18, no clawback in months 19 to 24+.

100% clawback in 12 months after connection, 50% in months 13 to contracted

termination date.

Revenue Share Summary

Type Network Tariff Revenue Share

Bolt-On Revenue Share

WTS Revenue Share

Standard Usage Calls Revenue Share*

Voice / Sharer

Vodafone 40% 40%25% 40%

Mobile Broadband with WTS

Mobile Broadband / Sharer / Non-WTS N/A 40%

*Calls to NGN (eg. DQ, Premium etc.) will not be paid a revenue share.




https://marketing.zest4.com/wp-content/uploads/2020/09/Tariff-Migration-Rules-September-2020.pdf


BUSINESS FIRST UNLIMITED New & re-signing customers only

5G ready UK data with no throttling

RRP Minimum Term UK Minutes / SMS / Data RLAH WTS Cost Revenue Share WTS Revenue Share

£38.00 12 Months* Unlimited** ✔ £5.25 per day 40% 25%

*Early termination fees apply if disconnected whilst still in contract.

**Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Roaming data is capped at 25GB at which point will be barred. The bar cannot be lifted unless a 1GB or 5GB top-up is applied. Once the top-up is decremented the user will be barred again. Any user that is found to be breaching the fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to breach the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. Please refer to the FAIR USAGE POLICY for further details.

Top-Ups

Roaming Data RRP Revenue Share

1GB (1024MB) £5.0040%

5GB (5120MB) £25.00

Please note: If 25GB roaming usage is exceeded in a calendar month you can use one of the top-ups below:





BUSINESS FIRST SIM ONLY New & re-signing customers only

30 Day Rolling

Tariff RRP Minimum Term

UK Minutes & SMS RLAH WTS Cost Revenue

ShareWTS Revenue

Share

Business First 2GB £14.00

12 Months* Unlimited** ✔ £5.25 per day 40% 25%Business First 6GB £17.00

Business First 24GB £21.00

Business First Unlimited** £38.00 12 Months* Unlimited** ✔ £5.25 per day 40% 25%

**Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Roaming data is capped at 25GB at which point will be barred. The bar cannot be lifted unless a 1GB or 5GB top-up is applied. Once the top-up is decremented the user will be barred again. Any user that is found to be breaching the fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to breach the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. Please refer to the FAIR USAGE POLICY for further details.

Please note: RPI Increase is added to the base line rental of each of these tariffs annually on 1st April each year.

*Early termination fees apply if disconnected whilst still in contract.





BUSINESS FIRST SIM ONLY Top-Ups & Bolt-Ons

Data Top-Ups*

Top-Up RRP Revenue Share

1GB £5.00

40%2GB £8.00

10GB £16.00

Please note: The following top-ups and bolt-ons are for Business First tariffs only - Business Simplicity bolt-ons and top-ups are not permitted and vice-versa. If you have any questions please contact your CBM.

SMS Bolt-Ons**


100 International SMS (UK to World) £4.5040%

500 International SMS (UK to World) £20.00

*Data top-ups can be stacked. Maximum 3 of each. **Individual bolt-ons are permitted on all tariffs unless specified otherwise. Multiple bolt-ons can be selected but individually cannot be stacked. ***Top-up will be required once 25GB roaming cap is exceeded on the unlimited tariff. Only one top-up permitted (not stackable).

Minutes Bolt-Ons**


100 NGN Mins £2.00

40%

100 International Mins (UK to EU) £2.00

500 International Mins (UK to EU) £6.00

100 International Mins (UK to EU & USA/Canada) £3.00

500 International Mins (UK to EU & USA/Canada) £9.00

100 International Mins (UK to World) £12.00

500 International Mins (UK to World) £50.00

Roaming Data Bolt-Ons**


1GB Roaming Data (Exc. Zone 4 Destinations) £150.00

40%2GB Roaming Data

(Exc. Zone 4 Destinations) £250.00

Roaming Data Top-Ups***

Top-Up (Unlimited Tariff Only) RRP Revenue Share

1GB Roaming Data £5.0040%

5GB Roaming Data £25.00



BUSINESS FIRST MOBILE BROADBAND

Tariff RRP Minimum Term UK Minutes & SMS RLAH WTS Cost Revenue Share

Business First MBB 2GB £10.00

12 Months** N/A ✔£5.25

per day 40%Business First MBB 6GB £14.00

Business First MBB 24GB £18.00

Business First MBB Unlimited* £37.00

*Roaming data is subject to a fair usage policy and is capped at 25GB at which point will be barred. Please note - the bar cannot be lifted unless a 1GB or 5GB top-up is applied. Once the top-up is decremented the user will be barred again. Any user that is found to be breaching the fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to breach the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. Please refer to the FAIR USAGE POLICY for further details.

**Early termination fees apply if disconnected whilst still in contract.

Please Note: RPI Increase is added to the base line rental of each of these tariffs annually on 1st April each year.





BUSINESS FIRST SHARER TARIFFS Shared Voice & Data

Sharer Tariff RRP Minimum Term UK Minutes & SMS Data RLAH WTS Cost Revenue Share

Business First Voice Sharer* £13.0012 Months**

Unlimited***N/A ✔

£5.25 per day 40%

Business First Data Sharer* £5.00 N/A

*Sharer groups can have a combination of Business First Voice Sharer and Data Sharer connections on the same sharer tariff and both Business First sharer tariffs must have a shared data bolt-on:

Shared Data Bolt-On RRP

25GB Shared Data £100.00





500GB Shared Data £1,760.00

1TB Shared Data £3,300.00

IMPORTANT• Shared data bolt-ons are pro-rated in terms of cost and allowance on addition and removal. • Multiple bolt-ons can be applied including up to 2 of the same bolt-on. Commercial approval is required if more than 2 of the

same bolt-on is required. • Once added, the bolt-on will remain active until requested to be removed by the customer. • At least 1 data bolt-on must be active at any one point in time.

**Early termination fees apply if disconnected whilst still in contract.

***Includes Unlimited Texts & Minutes / RLAH. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. Please refer to the FAIR USAGE POLICY for further details.

Please Note: RPI Increase is added to the base line rental of each of these tariffs annually on 1st April each year.





BUSINESS FIRST Out of Bundle Charges

Destination / Service Rate Minimum Charge Billing Increment

International Call to EU £0.150

60 Seconds 60 SecondsInternational Call to USA/Canada £2.500

Intenational Call to RoW £2.500

International SMS to EU £0.500N/A

Per SMSInternational SMS to USA/Canada & RoW £0.500

UK to International SMS £0.641 N/A

WTS £5.25 Per Day Per Day

On Net, Cross Network, Landline & Voicemail £0.641 1 Second 1 Second

SMS £0.641 N/A Per SMS

Data £0.04 per MB 1MB 1KB

Standard UK Picture Message £0.641Per Message Per Message

Standard UK Video Message £0.641

Video Calling to any Vodafone UK Mobile £0.641

1 Second 1 SecondVideo Calling to other UK Mobile Networks £0.641

Video Calling to International Mobile Networks £0.641

Call Return (up to 3600 seconds) FOC N/A N/A

Call Return (over 3600 seconds) £0.641

60 Seconds 60 SecondsCall Return Landline £0.641

Call Return Cross Network £0.641

Call Return Personal Number Service £0.641

0800 & 0808 Numbers FOC N/A N/A

0844 & 0870 Numbers £0.64160 Seconds 1 Second

0845 & 0870 Numbers £0.641

Charity Numbers FOCN/A

N/A

Radio-paging Services (starting 076) £0.641 Per Call

Personal Number Services (starting 070) £0.641

60 Seconds

1 SecondCall Forwarding Services (e.g. 07744 & 07755) £0.641

Premium Call Access Charge £0.550 60 Seconds

Directory Enquiries Access Charge £0.550 1 Second



BUSINESS FIRST Out of Bundle Charges

RoW Zone Calls Back to UK (Per Minute)

Calls to Europe Zones (Per Minute)

Receiving Calls (Per Minute)

SMS (Per Message)

Picture Messages (Per Message)

Data Services (Per MB)

Zone 1 £0.80£2.00

£0.48 £0.11

£0.88

£0.18

Zone 2 £1.60 £0.96 £0.40 £0.90

Zone 3£3.20 £3.20

£2.08£0.80

£2.70

Zone 4 £2.40 £10.80

Minimum Charge60 Seconds 60 Seconds 60 Seconds Per SMS Per MMS Per MB

Billing Increment

RoW ZoneCalls to RoW Zones (Per Minute)

RoW Zone 1 RoW Zone 2 RoW Zone 3 RoW Zone 4

Zone 1 £0.80 £2.67£2.67 £2.67

Zone 2 £2.67 £1.60

Zone 3£3.20 £3.20 £3.20 £3.20

Zone 4

Minimum Charge60 Seconds 60 Seconds 60 Seconds 60 Seconds

Billing Increment



Worldwide Zoning Structure (outside of EU Zones 1 & 2)

RoW Zone 1Afghanistan, Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cameroon, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo (Democratic Republic of), Congo (People’s Republic of), Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Morocco, Montenegro, Montserrat, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saba (Netherland Antilles), Samoa Western, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, South Africa, South Sudan, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, USA, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia.

BUSINESS FIRST Worldwide Zoning Structure

RoW Zone 2Algeria, American Samoa, Belarus, Bolivia, Cape Verde, Gambia, Guinea, Guinea-Bissau, Kyrgyzstan, Liberia, Malawi, Mauritania, Mauritius, Senegal, Sierra Leone, Zimbabwe.

RoW Zone 3Andorra, Namibia, Nepal, Tunisia.

RoW Zone 4Angola, Ascension Islands, Australian External Territories, Belize, Bhutan, Burundi, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti, Equatorial, Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Libya, Madagascar, Maldives, Marshall Islands, Micronesia, Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North Mariana, Palau, Saint Helena, São Tomé & Príncipe, Solomon Islands, Somalia, St. Pierre & Miquelon, Syria, Timor (East), Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna.



BUSINESS FIRST Out of Bundle Charges / Euro Zoning Structure

Euro ZoneCalls in

Country & Back to UK

(Per Min)

Calls to other Euro

Zones (Per Min)

Euro Zone Receiving Calls

(Per Min)

SMS (Per SMS)

MMS (Per MMS)

Data (Per MB)RoW

Zone 1RoW

Zone 2RoW

Zone 3RoW

Zone 4

Euro Zone 1 £0.6418* £1.2500 £1.6700 £1.6700 £1.6700 £1.6700 FOC £0.6418* £0.6418* £0.0400*

Minimum Charge1 Second Per

SMS Per MMS Per MBBilling Increment

Euro Zone 2 £0.6418* £2.000 £2.000 £2.000 £2.000 £2.000 £0.0994* £0.6418* £0.6418* £0.4590*

Minimum Charge 30 Seconds1 Second Per

SMS Per MMS Per MBBilling Increment 1 Second

*Free with bundle.

Euro Zoning Structure

Euro Zone 1Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden.

Euro Zone 2Channel Islands (inc. Guernsey / Jersey / Isle of Man), Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland.



MOBILE SECURITY Wandera

We’ve reached the age of advanced threats for mobile devices. We’ve also reached the age of advanced technology for stopping these threats. This is why Wandera exists: to protect organisations, information and, most of all, people.

The only mobile security provider that covers both sides of mobile risks: Cyber Threats & Usage Risks

Product RRP (Standalone)

RRP (with 24 month mobile contract) Minimum Term Dealer

Commission

Mobile Threat Defence £4.20 £3.70

24 Months 25%Mobile Data Policy £4.20 £3.70

Mobile Security Suite £6.30 £5.80

Product RRP (Standalone)

RRP (with 24 month mobile contract) Minimum Term Dealer

Commission

Mobile Threat Defence £3.90 £3.40

36 Months 25%Mobile Data Policy £3.90 £3.40

Mobile Security Suite £5.80 £5.30

24 Months

36 Months

For more information please visit: zest4.com/wandera


http://zest4.com/wandera

http://zest4.com/wandera


MOBILE DEVICE MANAGEMENT iOS, macOS, Android & Windows

MaaS360

Mobile device management for endpoints, end users and everything in between.

FeaturesProduct Variations

Essentials Deluxe Premier Enterprise

Mobile Device Management iOS, Android, Windows 10 Mobile, Windows 10 & macOS ✔ ✔ ✔ ✔

Mobile Application Management ✔ ✔ ✔ ✔

Container App ✔ ✔ ✔ ✔

Mobile Expense Management ✔ ✔ ✔ ✔

Secure Mobile Mail ✔ ✔ ✔

Secure Mobile Chat ✔ ✔ ✔

Secure Mobile Browser ✔ ✔

Gateway for Browser ✔ ✔

Mobile Content Management ✔ ✔

Gateway for Documents ✔ ✔

Mobile Application Security ✔ ✔

Gateway for Apps ✔ ✔

Mobile Identity Management ✔ ✔

Mobile Document Editor ✔

Mobile Document Sync ✔

Mobile Threat Management ✔

Cost Per Month (Standalone) £3.00 £3.95 £4.85 £6.75

Cost Per Month (with 24 month mobile contract) £2.00 £2.95 £3.85 £5.75

Dealer Commission 25%

Minimum Term 24 Months

24 Months

Mobile device management for endpoints, end users and everything in between. MaaS360 provides adequate visibility, manageability and security for running iOS, macOS, Android and Windows.



VOXSMART Multichannel Communication Surveillance

The smarter way to monitor communications and mitigate risk.

• Vsmart™ WhatsApp Desktop & Mobile Capture • Vsmart™ WeChat Mobile Capture • Vsmart™ Mobile Voice Recording and SMS • Vsmart™ Hosted MDM Service

Vital evidence and insights are often missed from monitoring phone calls, emails and chats separately. Detect signs of market abuse or misconduct by combining voice and electronic communications surveillance to clearly track and monitor a workforce’s behaviour. VoxSmart’s surveillance technology has been designed to evolve with compliance strategies and adapt according to business requirements. For more product information please visit: https://www.voxsmart.com/

Terms & Information

Minimum Term: 24 Months Minimum Usage: 5 Users

Please Note: VoxSmart Software must be deployed via an MDM. If your customer does not have an MDM they must use VoxSmart Managed MDM.

Standalone Pricing

Description Monthly Fee Per User Revenue Share

VSmart™ WhatsApp Desktop & Mobile Feature £35.00

20%VSmart™ WeChat Mobile Capture £35.00

VSmart™ Mobile Voice Recording & SMS £35.00

Additional Channel Pricing


1st Channel £35.00 20%

2nd Channel £25.00 20%

3rd Channel £15.00 20%

Full Suite


Full Suite £70.00 20%

Initial Setup

Description One-off Fee

VSP Creation & Initial Setup (Below 50 Users) £1,000.00

VSP Creation & Initial Setup (Above 50 Users) Please confirm with your Channel Manager

Global Relay Integration (One Time) £2,000.00


https://www.voxsmart.com/

https://www.voxsmart.com/


FAQs

What is pro rata billing?

Your mobile subscriptions are paid for in advance and are based on a set monthly bill date (1st of every month). As such, on a connection’s first invoice, or first invoice after a change in tariff, there will often be some pro rata billing coming into effect.

Example first invoice: This is when the additional Line Rental (LR) cost that hadn’t been charged in advance, is added to the first full month’s LR cost. For example, if your monthly LR for a mobile connection, is £10 pcm, and your subscription connected on the 16th of September; then your first invoice dated the 1st October, will cover all of October’s LR, plus catching up on the unpaid 15 days (16th – 30th Sept inc.) prior to the first invoice. This would make the October 1st invoice LR total for the subscription = £15.00 (£10 + £5).

Example first invoice after tariff / bolt-on amendment: This is when the billing system must balance the total cost of Line Rental (LR) after a mid-month change on the next monthly invoice. For example, if the monthly line rental is £10 pcm, and you amend a tariff to £15 pcm on the 16th of September. The system initially recognises that it charged you on 1st September for the whole month, it then calculates a credit from 16th September to the end of September (£5 credit for 15 days LR – 16th to 30th September). The system will also invoice the new charge from 16th September to the end of the month at the new cost (£7.50 charge for 15 days LR – 16th to 30th September) plus the new Line Rental for October (£15 of 1st to 31st October). Thus the invoice in this month will consist of £5 (credit) plus £7.50 (pro-rate charge) and £15 (new LR month in advance) = £17.50.

What is Pro Rata Bundle Allowance?

Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/or during the month of any amendment.

Example - International minutes bolt-on applied: When we quote a price for any bolt-on, that package is based on the bolt-on being applied during the whole billing period of any given month. However, if you apply a bolt-on part way through a month you will only receive part of the allowance (as you will only be billed part of the Line Rental (LR) cost – Please see example - First Invoice after Tariff/Bolt-on Amendment for full cost explanation).

First invoice after tariff / bolt-on amend for full cost: If you apply a 100-minute International bolt-on against a subscription on the 16th of September, because your bill date falls on the 1st of the month, you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month (16th – 30th Sept). This pro rating of Line Rental (LR) and allowances applies to all tariff/bolt-on types apart from one exception:

Data Top-Ups: The only exception to the above is when you add a Data Top Up bundle. When you apply a Data Top Up bundle to a number, the full Line Rental (LR) is charged for the month. This is irrespective of the date in the month that the bundle is added.The bundle also gives the number the full allowance of data, again irrespective of the date in the month that the bundle is added. Even if the Top Up bundle is added on the last day of the month, the full LR will be charged on the following month’s invoice, and the full bundle allowance given. There is no pro-rating. The bundle will apply to data used from the date and time that the bundle is added, to midnight on the last day of the calendar month in which the bundle was added. The billing system will automatically remove the Top Up bundle immediately after the last day of the calendar month. If any Top Up bundle is requested over a weekend/bank holiday, the top up bundle will be backdated on the billing system, to the date that the bundle was requested through the Customer Portal.



FAQs

How does alerting work with Zest4?

All mobile connections with Zest4 are set up with alerting – the default alert settings are:

• O2 Total Spend alerts and bar – Resellers - each number is set with a lower alert of £90, an upper alert of £100 and a bar threshold of £100.01. Dealers - each number is set with a lower alert of £180, an upper alert of £200 and a bar level of £200.01.

• Vodafone Total Spend Default Alert is one Upper Bar level set at £200. • Data Bundle Default alerts – each number is set at 80% and 100% of their data bundle, these

alerts will not bar the numbers once it exceeds its data allowance • Zest4 Connect (IoT/M2M connections) are set up with the requested spend limits, caps, and email addresses taken from the

M2M order form. • There is an optional Ofcom Spend Cap that is available to new and resigning customers only. This is voluntary and needs to be

requested separately via the Ofcom Spend Cap Authorisation form. • Alerts can be customised in certain ways, though to what extent they can be customised is dependent on the individual

network. • Alerting on all networks cannot be guaranteed, therefore can only be used as a guideline to usage – call processing, delays at

the network, a data session starting and ending, system failures, can all contribute to delays and issues with alerts – Zest4 endeavours to send all alerts to users, however alerts are never 100% guaranteed and on rare occasions, some alerts may not be sent. Alerts should not be relied upon as a credit control method. A detailed guide to Alerting is available to download via the Zest4 Marketing Portal. The Marketing Portal is accessed by logging into the Zest4 Customer Portal. Once logged in, simply go to the marketing section option at the top, and this will link you through to the portal. The portal includes detailed guides to Alerting, as well as the Ofcom Spend Cap Authorisation form.

What is the minimum term for bolt-ons?

A recurring bolt-on must be in place for a minimum of 30 days. Data top ups added at weekends will be backdated to the date of request.

Tariff changes: Please be aware any bolt-on you had in place will be removed when you complete a tariff change. This is because bolt-ons are added-services on top of a core tariff. If the core is changed, then it automatically takes off the added extras, too. Please ensure you check for any required bolt-on as you will need to add them back on again in a separate Add/Remove bolt-on task. It is not possible for Zest4 to assume they need to remain in place.

What out of hours support does Zest4 offer?

• O2 – Actions that can be completed direct on the network. Resellers and Dealers with 3rd Party authority have 24/7 access to Self-Service barring/unbarring and SIM swaps for o2 connections.

• Vodafone – Stolen bar only. Please call: 0808 0101 28



Can I request to disconnect a number with immediate effect?

Numbers can be disconnected with immediate effect subject to completing the minimum contract term, however disconnection fees may be payable. Numbers that are disconnected within minimum term will be subject to an early termination fee.

When I request a new number, how soon do I need to activate it?

The mobile number(s) will be assigned to your account for 60 days. Please be aware, if the mobile number has not been connected within this timeframe, it will be returned to Zest4 stock to be reallocated.

How are early termination fees calculated?

An Early Termination Fee is calculated based on approximate line rentals due from request date to the contract end date. Dependent on what date a port or disconnection happens, there may be additional rental charges added to your fee and any calls generated up to the de-activation date will also be payable in full. Payment of the estimated early term fee must be paid in full as a payment on your account, plus any outstanding balance on account, before the PAC code will be issued. Once the PAC has been issued and the port completed, we will raise a final invoice for all charges to the end of the contract. The Early Termination and PAC Issue payment made will be reduced from this and the balance on your account will be payable in accordance with our standard terms and conditions.

FAQs


CONTACT US

Sales Team 0161 956 3355

Website: zest4.com

Partner Portal: portal.zest4.com

Customer Portal: zest4customers.com

Marketing Portal: marketing.zest4.com

Service & Provisioning 0161 956 3300

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