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| 1 VAXITRENDS SOCIAL & ATTITUDINAL BAROMETERS Angus Thomson Sept 24, 2013 Slide 2 | 2 Social monitoring & Intelligence Agree on Matrix of services and deliverables Agree on Dengue SMM Objectives 1. Signal detection 2. Measure and evaluate impact 3. Targeting, calibrating 4. Develop public engagement strategies Slide 3 Extracting insights from streams of data: Social monitoring & intelligence Insight Social Intelligence Social Monitoring Data, conversations Human analysis (to refine algorithms): Sentiment | topic | buzz | Active surveillance (events): News | rumours | issues | controversies | outbreaks Monitoring (indicators): Volume | channel | sentiment | topic | region | language Human analysis (drill down): subject | tone | buzz | crisis | measure & evaluate Human analysis (influencers): Influencer ID & mapping | hubs of influence | Social networks Slide 4 VaxiTrends Social Barometer beta (www.healthmap.org/viss/) | 4 Slide 5 Vaxitrends social barometer What are we listening to? Active (& passive) monitoring of social streams of data 50,000 online sources news aggregators (such as Google News, Yahoo News, Moreover), specific RSS feeds (WHO, OIE, others), email subscriptions (GPHIN, ProMED, etc), expert-curated discussions such as ProMED and validated official reports. Local offline news sources as well Soon to include TWITTER System monitors, mines, filters, classifies (algorithm & eyes), visualizes and evaluates vaccination intelligence. Automated and human analyses to extract insights on: vaccination volume | channels, topics | geospatial information | influencers | networks | sentiment | buzz | crisis events Slide 6 Social media monitoring Discussions on vaccination by sentiment over time (June 2011 to Oct. 19 2011) in all sources (i.e. news, blogs, social media, forums) worldwide Slide 7 Pressure kPa (volume, sentiment, time)Temp C (topics; volume, time) News Feed/Tag cloud Social media monitoring: Vaxitrends Social Barometer Slide 8 The vaccination conversation on Twitter (sept 2012 nov 2012) Social media analysis Play with a host of visualisations at: http://stephanesuisse.com/dataviz/ Slide 9 Formative research & practice Behaviour change MEASURE Piloting & Practice Listening Monitoring & Evaluation Formative research Social, psychological & demographic predictors Strategies for behaviour change/stabilisation Best practices Slide 10 An iterative cycle Understand & Measure. Monitor, analyze & track conversations Dialogue with lay public, patients, HCPs and policy makers; track comments for insights Passive and active listening to conversations, news, and events Slide 11 Sanofi Pasteur - CONFIDENTIAL | 11Using Social Intelligence to Develop a Public Engagement Strategy Helena Harnik Social intelligence for public engagement strategies Who, to whom, what, where, when? Differences by region? Sources: social media sites, blogs, forums, news, search engines, etc. Hubs of influence What are most-discussed topics? What sentiments, and why? How is information shared? Content generators, senders, receivers? What can we learn about barriers to vaccination uptake? Who should we, our partners be connecting with to achieve greatest impact? What is the best way to connect with them? Tactics by audience? How can we use these metrics to measure success and refine strategy? Slide 12 Tracking attitudes to vaccination As no standard tool for assessment of immunisation decision-making exists, studies conducted to date measure different factors in different ways, resulting in a disparate body of data. The development and application of a valid instrument is vital to our understanding of immunisation decision-making across populations and contexts. 1 1. Brown KF, et al. Factors underlying parental decisions about combination childhood vaccinations including MMR: A systematic review. Vaccine (2010), doi:10.1016/j.vaccine.2010.04.052 HCP recommendation is major determinant of vaccination acceptance in most contexts Most HCPs are not aware of their key role nor equipped to perform it Slide 13 Measuring the problem -1 A standardised tool VaxiTrends Attitudinal Barometer Standardised, psychometrically validated Identify, understand and track predictors of adult vaccination Across geographies, over time Social, psychological & demographic predictors US UK France Germany Brazil China India Slide 14 The first standardised instrument for adult vaccination acceptance: Broad but specific Adults excluding pregnant women and HCP 2 routine vaccines (influenza & tetanus) Longitudinal data (season/non-season) Multinational (6 high and mid-income countries) Systematic approach Systematic review Multinational qualitative study Robust piloting (500 observations) Psychometrically validated tool Survey items measure what they are supposed to measure Reliable across time and populations VaxiTrends Attitudinal Barometer Inform interventions Track changes in attitudes over time Measure impact Measuring the problem - 2 An innovative tool Trust Slide 15 Listen better: Social media monitoring Week Sept 10-16 Discussions on vaccination by sentiment over time (June 2011 to Oct. 19 2011) in all sources (i.e. news, blogs, social media, forums) worldwide Attitudes Slide 16 Info hubs can help if socially integrated: Vaccines Today Slide 17 Some final thoughts Sentiment analysis: should refer to what may change behaviour X Vaccines save lots of lives Every one of the Brumbies rugby team got their shot this year (descriptive norm plus champions) 80% of doctors in Wade county got their flu shot last season. What about you? (descriptive norm) Please test the Social Barometer and feedback to me tell what you would use. Using tools like this should change our own behaviours listen more, understand more We can put voices into the conversation, and help those that are already there