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Commonwealth Business Travel Group

Cheryl McAloon Director Travel Agency Sales Amadeus North America

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denGuess What - It’s our Birthday!!!

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denOur Mission

A clear direction for the future

To be the leading provider of IT solutions that enable success

in the travel and tourism industry

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A large, privately-owned company dedicated to the travel and tourism industry

We are well-positioned to help you

22.88%52.16%

11.44%

11.44%

2.08%management

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denCommitment to distribution

Source: Companies public information, analysis reports and Amadeus internal analysis.

2005 2010

Travelocity / Last.40%

50%

10%Sabre GDS

Sabre Airline Solutions

11%

27% 62%

60% 40% Travelport GDS

Orbitz, e-bookers, Gullivers, cheaptickets

37%

63%

Worldspan GDS

14%

86%Worldspan IT

11%

89%

10%

20% 70%Amadeus Distribution

Amadeus IT

4%8%

88%Opodo

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95% of world’s scheduled

network airline seats

145 hosted airlines

16% online

bookings

70,000+ hotel

properties

88,800+Travel agency

locations

500 million bookings processed

364,500+ terminals worlwide

366 million transactions

per day

An essential industry provider

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Managing GDS Transition

Agency Profile

Is wholly owned agency, founded in 1989

Two locations in Georgia, and three in Florida

40/30/30 Business mix

retail operation, wholesale rates, meeting planner

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Agency Strategies Maintain reasonable, sustainable growth

Expansion into mission travel

Upgrade the agency’s e-commerce presence

Choose a GDS that best meets agency’s vision and goals

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Agency Objectives

Increase annual sales and expand locations

Use automation to increase productivity, streamline operations

Expand call center capabilities using state of the art technology

Efficient distribution of airline tickets

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denAgency Challenges

Technology Internet Distribution Mid/Back Office Systems

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Amadeus Solutions

Executive

E-Commerce Technology,Services & Consulting

Operations

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Formal business operational analysis

Timely identification and plan for any required system development

Strong focus on efficient and effective integration process

Assessment of training and help desk requirements

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Provide quality service to ensure a smooth transition with minimal disruption to the customer’s operations

Quick increase of your operation’s productivity and efficiency levels

Four phases of implementation:

Training Migration Support Awareness

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Account Management: Post-implementation

Ongoing communications at all levelsGain high adoption and utilization levels Increase productivity, efficiency, and profitability

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