© 2010 Avaya Inc. All rights reserved.

Speaker: Adam DaCosta

Title: Combat Networks

Date: November 24th 2010

The Avaya Flare experience

People-Centric Business Communications

2010 Announcements

Contact CenterCore• Avaya Aura Contact Center

6.0• Avaya Aura Call Center 6.0

(Elite)

Automated Care• Avaya Proactive Outreach

Manager 2.0

Performance Solutions• Avaya Work Force

Optimization• Avaya IQ 5.1

Contact CenterCore• Avaya Aura Contact Center

6.0• Avaya Aura Call Center 6.0

(Elite)

Automated Care• Avaya Proactive Outreach

Manager 2.0

Performance Solutions• Avaya Work Force

Optimization• Avaya IQ 5.1

Data NetworkingEthernet Routing

Switch• Avaya ERS 8800

Wireless LAN• Avaya WLAN 8100

Series

Advanced Gateway• Avaya AG 2330

Management• Network Management

Suite

Data NetworkingEthernet Routing

Switch• Avaya ERS 8800

Wireless LAN• Avaya WLAN 8100

Series

Advanced Gateway• Avaya AG 2330

Management• Network Management

Suite

ServicesAvaya Advisory Services

ServicesAvaya Advisory Services

Communications ArchitectureAvaya Aura™

• Messaging 6.0, Conferencing 6.0• Communication Manager 6.0• Session Manager 6.0, Presence Services 6.0• System Manager 6.0, System Platform 6.0• Session Border Controller 6.0Avaya ACE™ 2.2Avaya 96x1, 1603SW Deskphones

Communications ArchitectureAvaya Aura™

• Messaging 6.0, Conferencing 6.0• Communication Manager 6.0• Session Manager 6.0, Presence Services 6.0• System Manager 6.0, System Platform 6.0• Session Border Controller 6.0Avaya ACE™ 2.2Avaya 96x1, 1603SW Deskphones

Collaborative Conferencing• Avaya Video Conferencing Solution• Avaya Flare™ Experience• Avaya Desktop Video Device• Avaya one-X® Communicator 6.0• Avaya Aura™ Collaboration Server• Avaya web.alive

Collaborative Conferencing• Avaya Video Conferencing Solution• Avaya Flare™ Experience• Avaya Desktop Video Device• Avaya one-X® Communicator 6.0• Avaya Aura™ Collaboration Server• Avaya web.alive

April 2010April 2010July 2010July 2010July 2010July 2010

July 2010July 2010

Video Managed ServicesVideo Professional Services

Video Managed ServicesVideo Professional Services

2

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 3

Agenda

Meeting Customer Needs

Breakthrough Collaborative Experience

Comprehensive Avaya Video Collaboration Solutions

Summary - Q&A

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 4

Business Challenges

Too Much Information

Finding what you need “right now” amongst emails, calendars, blogs, files, websites, documents, …

Agile business requirements, mergers & acquisitions

Infrastructure and Applications Silos

Applications not linked to communications tools

Applications, people & info not readily available to all

High cost to deploy new applications and capabilities

Disparate directories, knowledge of roles and skills

Highly distributed teams with challenging availability

Rapidly changing locations, jobs, work modes

Knowing and Finding the Right People

Market trends driving changes in communications

5

Blur between consumer and work environments

Desktop transformation & evolution of devices

Increasing complexity driving the need for greater interoperability

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 6

Avaya People-Centric Vision

Changing collaborative user experiences from document-centric to people-centric

with the right tools for every user and process- multi-modal, multi-session, multi-device, context-aware

Deliver Real-Time, People-Centric Business Communications

SIP Enables Next Gen Collaboration

SIP

7

© 2009 Avaya Inc. All rights reserved. 8

Evolution of Communications Architecture

Past Present Future

Core technology change drives fundamental architecture change

9© 2009 Avaya Inc. All rights reserved.

MX

Avaya Aura™ Architecture – Tactic View

CS1K 6.0+

o o o

3rd Party PBXs

SystemManager

MMVP

SessionManager

Avaya Aura Core

SBC

ServiceProviders

SIPTrunks

MediaServers

Access

Connection

Application

SessionManager

SessionManager

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.© 2009 Avaya Inc. All rights reserved.

Meridian 25.4

Sip endpoints

o o o

BCM or IPOfficeBranches

10© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

MX

Application Platform

Avaya Aura™ Architecture – Strategic View

App

3rd PartySIP endpoints

Application Platform

AppSystem

Manager

App MMVP

CM

SessionManager

Avaya Aura CoreMediaServers

Access

Connection

Application

SessionManager

SessionManager

Avaya one-X®

SIP endpoints

CM Feature Server

Why Video in UC

Key elementsEasier for the userEasier for ITLess Expensive

Drivers for Convergence of Video into UC Networks (1)

People operate video endpoints as they do other endpoints – dialing plan, directory, routingVideo inherits QoS, CAC, bandwidth mgmt, degrade or upgrade audio <-> videoSingle management systemAbility to blend multiple communications modes into business apps, e.g. web 2.0

(1) Compelling Case for Video; Wainhouse Research, April 2010

© Avaya Inc. 2010. All rights reserved. 11

Video Value Drivers

Employee SatisfactionVideo reduces travel

More productive employees

Lower environment impact for CO2 emissions

VideoProductivity of “in-person meetings” while never leaving the officeBrings geographically dispersed teams togetherFaster decision makingShare video & your content

Costs savingsLower travel costs, leverage remote workersVideo proven to shorten and 11 month project by 1 month*Business continuity when travel is impossible: grounded airlines, concurrent meetings

VideoCommunications

*2010 Aberdeen Research

© Avaya Inc. 2010. All rights reserved. 12

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 13

Agenda

Meeting Customer Needs

Breakthrough Collaborative Experience

Comprehensive Avaya Video Collaboration Solutions

Summary - Q&A

Tomorrows Collaboration Brings All This Together

14

easy and intuitive

device & directory

independent

contextual

What is the Avaya Flare Experience ?

15

The powerof Avaya Aura™

video collaboration …

at your fingertips!

What is the experience?

16

It is your perceptions and responses that result from use

17

Extending the Flare ExperienceAcross Avaya and Non Avaya Devices

Inconsistent user experience across hard and soft clients

Avaya one-X Portal (browser) Avaya one-X Communicator

Avaya one-X Mobile

IP Phone

Consistent UEdelivered across portfolio

Flare on 96X1

Avaya one-X Portal (Browser) Avaya one-X Communicator

Fresh, new, consistent UE delivered on hard clients

Flare EXPERIENCEFlare EXPERIENCE Flare EXPERIENCEFlare EXPERIENCE

Yesterday Today Tomorrow 17

Flare on ADVD

Many Contextual Experience

© 2009 Avaya Inc. All rights reserved. 18

Desktop Video Device Hardware

•Spotlight user interface •Large HD monitor•Multi-touch screen•High quality audio and video conferencing

•Enterprise portability•Fully integrated UC experience•Innovative user experience

•Spotlight user interface •Large HD monitor•Multi-touch screen•High quality audio and video conferencing

•Enterprise portability•Fully integrated UC experience•Innovative user experience

•Docking station with I/O ports and cable mngt•Dual Gigabit Ethernet LAN ports •RJ11 Headset and handset jacks •Two USB 2.0 ports •Integrated Sub-Woofer•WiFi and 3G/4G modem ready

•Docking station with I/O ports and cable mngt•Dual Gigabit Ethernet LAN ports •RJ11 Headset and handset jacks •Two USB 2.0 ports •Integrated Sub-Woofer•WiFi and 3G/4G modem ready

19

Use Cases/Customer Scenarios

Executive Desktop “Seamless Collaboration”• Making non-assisted video, voice and text conferencing practical• Increase corporate decision-making speed and effectiveness

Financial Services “Exceptional Customer Service”• High-value customer branch/remote/kiosk interactions with experts• Video-empower experts and brokers, and enrich customer experiences

Healthcare “Exceptional Patient Care”• Treatment and surgery review and advice discussions between specialists• Improve speed and patient outcomes and simplify information sharing

Legal• Diverse legal teams video sharing, moving between sessions and side-bars• Lower costs and increase effectiveness with continuously flowing sessions

Benefits: Better results (intuitive and more

complete, experience, rapid teaming) Less effort (easy to use, administer,

manage through integrated back-end) Compelling economics (low bandwidth,

low cost endpoints, productivity gains)

Solution DescriptionAvaya Desktop Video Device

21

CCMP

Java

SIP

XMPP

SIP

SIP

SIP PPM

SIP

SIPSIP

Optional 3rd Party Applications/Clients

SIP

What is it?All of Avaya Aura 6.0 core on one serverConnects to existing H.323 or SIP communications systemsSupports up to 50 end points

GA: Nov 30th

What is it?All of Avaya Aura 6.0 core on one serverConnects to existing H.323 or SIP communications systemsSupports up to 50 end points

GA: Nov 30th

Customer ValueEnables trials of Avaya MOJO™, Avaya Video Conferencing Solution and other SIP-based applicationsCan “front end” existing environments for initial targeted users

Customer ValueEnables trials of Avaya MOJO™, Avaya Video Conferencing Solution and other SIP-based applicationsCan “front end” existing environments for initial targeted users

Proof PointsLow cost , low footprintEasy to deploy with standard Avaya Aura System Platform tools

Proof PointsLow cost , low footprintEasy to deploy with standard Avaya Aura System Platform tools

Avaya Aura™ Collaboration Server

22

Key Specifications

Supported SIP Endpoints Avaya Video Conference Solution components, Avaya Desktop Video Device (powered by the Avaya [Mojo]™ Experience), and SIP enabled phones (96x1 series)

Virtualization Avaya Aura™ System Platform 6.0

Utility Services Communication Manager Utility Services 6.1

Voice & Video Platform Communication Manager 6.0.1

Session Management Avaya Aura™ Session Manager 6.1

Management Avaya Aura™ System Manager 6.1

Presence Avaya Aura™ Presence Services 6.0

Max. SIP Endpoints 50

Remote Access & Alarming

SAL (preferred) and VPN

Server Hardware Avaya Aura™ Collaboration Server leverages Avaya Aura™ System Platform virtualization and Avaya sourced servers

Get Started FastPeople-Centric Collaboration

Avaya Desktop Video Device with Avaya Flare™

Experience

Avaya S8800 Conferencing Server

Avaya one-X® Communicator 6.0(now with SIP HD video)

Avaya S8800 Collaboration Server

x10

Avaya Aura™ Enterprise Edition User Licenses (x10)

Avaya G430 Gateway

x10

$59,995* (customer price)

x10

Avaya Extension to Cellular and one-X

Mobile Lite

Avaya Aura™ Conferencing Standard Edition port Licenses (x6)

Full Implementation 1 Year Software

Support and 8x5 on-site Maintenance

Complete Turn-Key Solution

Avaya Video Collaboration Early Adopter Kit

© Avaya Inc. 2010. All rights reserved.*Based on US Services implementation prices. Priced outside US may vary.

Capabilities

HD Video

• Avaya Flare™ Experience - One intuitive interface • Integrating voice, video, web conferencing, IM, presence,

email, contacts, calendar, messaging, browsing, business applications and social networking

• Conferencing - Multi-party Voice Switched Conferencing (H.263)

Multi-ModalMulti-Session

• Avaya Aura™ for registration, administration, management• Communicator Manager with an Advanced SIP feature set• Share one number for desk and mobile device Extension-to-

Cellular and one-X Mobile Lite• Voice and fax messaging• Voice networking (SIP or H.323) to other CMs

Rich Features

26© Avaya Inc. 2010. All rights reserved.

Avaya Video Collaboration Early Adopter Kit Details

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 26

Included Description QuantityAvaya Desktop Video Device Highly differentiated Desktop Video Device, SIP-based, with a large 11.6” multi-touch screen.

Comes with Video Device Base, extra base Power Supply10 devices

Avaya Flare™ User Experience Groundbreaking, next-generation workspace that delivers a uniquely compelling unified collaboration experience

10 clients

Avaya one-X® UC All-Inclusive

Including Avaya one-X® Communicator (now with SIP HD Video), Avaya Extension-to-Cellular, Avaya one-X Mobile Lite

10 seats

Avaya Aura 6.0 Enterprise Edition

Avaya Aura Communication Manager 6.x, Presence Services 6.x, Session Manager 6.x, System Manager 6.x, Communication Manager Messaging,

10 seats

Avaya Aura Conferencing 6.0 Standard Edition

Delivers multimodal conferencing in a single server package that is flexible, easy to manage, and cost-effective.

6 ports

Avaya Collaboration Server, and Avaya Conferencing Server. On S8800 Servers

The Avaya S8800 series common server is a powerful processing platform. Avaya Aura Collaboration Server uses System Platform virtualization to combine CM, SM, System Manager, Presence Services and Utility Services on a single server. AAC also uses a single server.

2 servers

Avaya G430 Gateway

Provides a cost effective , scalable, and secure platform for delivery of Avaya Aura™ Communication Manager-based IP telephony applications

1 gateway

Installation

Physical Deployment of Collaboration Server + SIP Video Endpoints + Avaya Aura™ Conferencing SE in a Single Site.

1

Project Management

Project Management for Collaboration Server Implementation + SIP Video Endpoints, Avaya Aura™ Conferencing SE implementation and Video Network Assessment deployment

1

Video Network Assessment Sevices

Video Network Readiness Assessment, prepare for video bandwidth and network traffic, assuming a Single Site implementation

1

Integration, Configuration and Testing

Kick Off calls, Planning and Design and Video Integration with Avaya Aura™ Conferencing SE, Video Endpoints Integration with Collaboration Server.

1

1 year Software Support, 1 Year Hardware Maintenance

provides 24x7 access to the Avaya Global Services Delivery team, valuable software updates, and minor releases for software applications. 8x5 on-site parts replacement EXPERT Systems monitoring S8800s, G430 Gateway

1 year

Limited Time: Special Pricing available through Q2 FY11 (March 31st)Limited Time: Special Pricing available through Q2 FY11 (March 31st)

Limited Quantity: Only 200 kits availableLimited Quantity: Only 200 kits available Delivery: November 30th ADVD, Collaboration Sever GA Delivery: November 30th ADVD, Collaboration Sever GA

Bandwidth Requirements

27

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 28

Agenda

Meeting Customer Needs

Breakthrough Collaborative Experience

Comprehensive Avaya Video Collaboration Solutions

Summary - Q&A

Avaya End-to-End Video Conferencing

Enterprise Worker Small Workgroup Medium-Large Conf Room

Avaya Video

Anne L Coulombe, Global Video SolutionsApril, 2010

Avaya Video

Anne L Coulombe, Global Video Solutions

April, 2010

Integration with H.323 systems

Complete Video

Solution

• End-to-end low cost HD video, Low bandwidth• Avaya Aura™ for registration, administration, management• Partner provided displays• Content sharing• Integration with other enterprise users & video systems

Avaya Desktop Video Device

Avaya one-X® Communicator US$ 3,699 US$ 21,999

© Avaya Inc. 2010. All rights reserved. 29

Avaya Video Conferencing SolutionAvaya 1000 Series

Full family of easy to use and deploy SIP-based HD video endpoints

Add any 20”-65” HDMI HDTV

Single-display, dual-display, content sharing

Point-to-point, multi-point, built-in MCUs

Click-to-video with handheld remote

Centralized Avaya management

Connect directly to Avaya Aura™ Session Manager 6.0

Interoperate with existing H.323 video systems through Avaya Aura™

Avaya Video

Anne L Coulombe, Global Video SolutionsApril, 2010

Avaya 1010Avaya 1010

Avaya 1020Avaya 1020

Avaya 1040 2 displays, 4-port MCUAvaya 1040 2 displays, 4-port MCU

Avaya 1030 2 displaysAvaya 1030 2 displays

Avaya 1050 2 displays, 8-port MCUAvaya 1050 2 displays, 8-port MCU

30

Avaya Video Conferencing Topology(Big picture)

(1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway

SessionManager

Avaya Aura™ Core

SessionManager

Avaya one-X® Communicator SIP

Avaya VideoConferencingManager

Avaya 10x0 SIP Video Endpoints

SIP Environment

Avaya Desktop Video Device

H.323 Clients

Avaya Aura™ Communication Manager

Polycom

H.323 Environment

PolycomCMA

Evolution Server (1)

Avaya SystemManager

Polycom RMX (H.323)

Avaya Aura™ Conferencing (Video MCU)

Avaya Aura™ Presence Services

Required for the Next Generation Collaboration Device and one-X®

Communicator

Required for the Next Generation Collaboration Device and one-X®

Communicator

© Avaya Inc. 2010. All rights reserved. 32

Superior Video Total Cost of Ownership

Bandwidth

Endpoints

Infrastructure

• Avaya 1000 Series 50-60% lower List Price vs. TANDBERG 20-30% lower List Price vs. Polycom

• Polycom and TANDBERG require 50-73% greater bandwidth to deliver HD 720p 30 fps

• Resulting in up to $2,500 annual WAN network costs savings per endpoint (1)

• Avaya Aura™, Common Audio/Video System Management, Bandwidth Management, Security, Presence, Directory

(1) Assumes $300 / Mbps / month, and 20% WAN utilization for each endpoint. Data rates can be significantly higher in certain international markets

© Avaya Inc. 2010. All rights reserved.33

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 34

Agenda

Meeting Customer Needs

Breakthrough Collaborative Experience

Comprehensive Avaya Video Collaboration Solutions

Summary - Q&A

People-centric Business CommunicationsFrom core architecture to user experiences to business impact

CustomersPartnersSuppliers

Avaya one-X® Avaya one-X®

Avaya one-X®

CommunicatorAvaya one-X®

CommunicatorAvaya Video

Conferencing SolutionAvaya Video

Conferencing Solution

Avaya Flare™ ExperienceAvaya Flare™ Experience

Avaya Managed Video Services

Avaya Managed Video Services

Avaya Professional Services

Avaya Professional Services

PowerCommunicator

PowerCommunicator

VisualCommunicator

VisualCommunicator

DesktopCommunicator

DesktopCommunicator

MobileCommunicator

MobileCommunicator

© Avaya Inc. 2010. All rights reserved. 35

What Customers Like YOU Say is Important About Video

End User

Line of Business

IT

Communicate effectively with MY

device of choice

Communications that are built for me and

are available anywhere

Don’t repeat history - have it at your

fingertips

Resolve problems faster

Increase my team’s

productivity

Get closer to my customers Faster time to

market

Rapid deployment of new features and applications to meet business needs

Lower risk upgrades, implementations, and

integrations

Lower ongoing operating expenses and improved TCO

© Avaya Inc. 2010. All rights reserved. 36

Summary and Next Steps

Summary

Video is part of Unified Communication, Avaya has end-to-end video collaboration solutions

Openness, standards and interoperability are a must to succeed with video

Avaya Aura™ is the efficient communication core that extends UC and collaboration

Next Steps

Are you considering video today?

Grow your video and UC applications integration

Avaya & Partners will help you succeed

© Avaya Inc. 2010. All rights reserved. 37

Analyst NDA Briefing © Avaya Inc. 2010. All rights reserved. 38

thank you