zencity.io · 2020. 10. 5. · nenj aegnbe gjfahbe @n
TRANSCRIPT
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Case Study
How the Village of Bolingbrook Used Data to Track and Increase
Mask-Wearing Compliance
Bolingbrook, IL Pop. 75K
The Data SolutionThe Village used Zencity to track residents’ online interactions.
The data and insight alerted them that residents expressed concern about a local community event where masks were not being worn by vendors, some saying they would not go there for this reason.
The Action TakenThe Village leadership reached out to the event organizers to inform them about the situation and the negative discourse it generated.
Mask-wearing was immediately enforced among the vendors.
Zencity helped us identify in real-time issues and hot spots of non-compliance with COVID-19 regulations so that we could address them and ensure the safety of our residents.
James Farrell Jr. - CIO
6/296/28 6/30 7/2 7/47/1 7/3 7/5 7/6 7/5 7/6
Score Over Time
Community EventSearch terms used in this project: “comm
400%
Increasein online
interactions
Discourse about local community event exposes residents' concern about businesses and other establishments failing to require masks.
Insight
Community Event
vendors masksthank music
types
fresh
concert
vendorthanks
definitelywear
face
produce tankshoppromenade carpanzano local event
craft sets
especially
least
series
wearing
distancingencouraged
distancearen watchdistanced sociallysocialmask
families
Popular words - Community Event
6/28 6/30 7/2 7/4 7/6 7/8 7/10 7/12 7/14 7/16
Score Over Time
The Impact
complete drop in complaintsLooking back at the data, the Village was able to see a on this issue and that residents were attending the event once again.
95%
decreasein negative
interactions
Curious to know what your residents are saying about masks?
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