MEMBERS’ SAY 2014

Attendance Focus Groups Seminars Interactive activities Other activities Feedback and evaluation

Attendance

Over 200 public members attended the Members’ Say event

Mainly new attendees but some frequent fliers

Attendance reflected our local demographics

Seminars – Clinical Research

About 80 people attended the seminars A number signed up to either participate in a

research project or join a lay steering committee. The majority were aware that we are a research-

active hospital, but were very interested by the range of research questions that we were asking.

Some patients had already participated in research and were vocal advocates of our work in the Q&A sessions.

Seminars – Compassionate Care

Members felt they had been listened to Felt they had contributed Felt like they had made a difference Appreciated the update This work has led to being shortlisted for

a national Patient experience network award

Focus groups - Outpatients Outpatients focus groups provided the

opportunity for members to contribute to the review of outpatient services

The groups focused on improving our understanding of some of the outputs from an earlier survey of members on the same issue

Helped to refine the plans

Focus Groups - Reputation Three focus groups looked at prompted and

unprompted responses on the RD&E’s reputation and branding. Around 40 members of the Trust attended.

Prompted response: Professional Good reputation/word of mouth Dynamic Safe Competent Efficient Trustworthy Delivered with care Research

Focus Groups - Reputation Unprompted:

Good qualityWaiting - negativeParking - negativeQuality CareGreat medical staffFriendly

Focus Groups - Reputation

Interactive ActivitiesPreferences

Reducing Hospital Infections

£260

Time between referral by GP to hospital apt

£530

Being kept informed £240

Treated with respect £190

Time spent waiting at hospital

£210

Cleanliness £260

Evaluation

Over 90% + satisfaction Lots of lessons learned about the day Governors more involved on the day

itself

Feedback “This was an excellent day. I learnt a lot and it was, once again, a very full

programme. Very informative and very relevant.”

“Lovely day. Really enjoyed it and very enlightening.”

“I think you should be getting more young people involved; offer lectures on subjects relevant to them.”

“Very busy schedule. Hardly time for lunch. But most informative and well presented”

“Difficult fitting in lunch break and attending sessions.”

“The seminar was the best lecture I have ever heard on the subject of compassion! Brilliant.”

“A very enjoyable day. Look forward to it next year!”