www.penknifedesign.com

BRE / Life cycle assessment / Infographic

Amdocs – AT&T / Proud partners / Partnering infographic

1The study, commissioned by BriteBill and conducted by Omnisperience between May and June 2018, surveyed 40 Tier-1 service providers across EMEA, North America and Asia.

Customer experience is a main focus for innovation

Improving bill presentment is a tangible way for customers to perceive the benefits digital transformation delivers.

Innovation investment areasInnovation from new rivals is key concern

Survey results1 show that service providers are planning to innovate in several areas to combat competition from traditional and new rivals.

COMPETITION IS DRIVING SERVICE PROVIDER DIGITAL TRANSFORMATION

struggle to compete with innovation from new competitors

88%have difficulty competing

with innovation from traditional competitors

75%

say this is their biggest challenge in the next 24 months63%

want to develop new B2B products

78%

intend to innovate around products90%

want to develop new

consumer products

50%

intend to launch new tariffs or offers75%

plan to innovate around M2M or IoT63%

plan to transform the customer experience with artificial intelligence,

analytics and automation

88%want to integrate artificial intelligence into the customer experience

50%intend to provide a more automated billing experience

100%plan to improve billing analytics and reporting for their

business customers

53%

plan to personalize information and offers within bills38%

1The study, commissioned by BriteBill and conducted by Omnisperience between May and June 2018, surveyed 40 Tier-1 service providers across EMEA, North America and Asia.

Customer experience – focus on digital transformation

Lack of investment is a challenge

Customer-oriented investments

New technologies drive new customer experiences

Survey results1 show that to combat competition, service providers need to innovate around customer experience. More than 50% of those surveyed say more investment is needed in this area.

SERVICE PROVIDERS PLAN TO INNOVATE THE CUSTOMER EXPERIENCE

want to improve the customer experience

plan to increase investment

struggle to compete with innovation from new competitors

want to improve billing analytics and reporting for business customers

Shift from increasing revenue or reducing costs to improving customer experience

felt customers were the main beneficiaries of digital transformation

intend to reduce churn

100%88%

intend to innovate and develop new

products

50%

88%

100%

48%

90%

$

find it hard to compete with innovation from traditional competitors75%

4 out of 10 say this is their biggest priority in 2018-19

1 in 4 indicate this is their biggest priority in 2018-19

say this is their biggest challenge63%

plan to integrate artificial intelligence50%

want to improve bills with

automation

100%

say lack of investment in customer experience is a key challenge

55%

BriteBill / Survey results / Infographic

BRE / Lighting and health – Growing cities sustainably / Infographics

1st Choice Facilities / Infographics

RECEPTION SERVICES

being the first face seen of your offices12,480 hours per year

Security Services24 hour a day monitoring of your

premises

WASTE REMOVAL 0 to landfill

all waste is recycled

External landscaping4 tons of grass and trees cut per year

1 432

Pest C

ontro

l100% eradication of pests

Contract Cleaningof cleaning the nation

25 years

Washrooms Serviced

OVER

on a monthly basis500

500+

on average per dayWindows Cleaned

1,200

Janitorial Supplies95% of the UK covered on a next

day deliveryCarpet Cleaned

annually

26,000 m2 of

Internal Planting Displays 1,200 plants

in circulation

Property Maintenance & Refurbishment

92% of repairs

completed next day

100% satisfaction

100% of trades covered

MannedGuarding

Complete round the clock protection of premises and assets

The Green Triangle / Business objectives / Infographic

Amdocs / Key performance indicators / Infographic

Kantar Worldpanel / Infographics