Consulting

2

Contents

Munich Airport International 3

Introduction 4

Areas of Expertise

ORAT – Operational Readiness and Airport Transfer 6

Simulation 12

IT – Solutions for Airports 14

SMS – Safety Management System 18

The Aviation Academy 20

Advantages 23

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airport in the largest worldwide passen-ger survey for the second consecutiveyear. Incidentally, more than seven mil-lion people took part this time in theSkytrax survey. In the worldwide ran-kings Munich Airport even managed tomove up one score, achieving an out-standing third place in last year’s resultsbehind Singapore and Hong Kong.

What is, the secret of our success? Wethink we have found the key for it. MunichAirport International is not limiting itselfto simply manage an airport. We actuallyoperate proactively our airport – and thiswe do with pride. We have the expertiseof running nearly every single task youcan find on an airport. New example:Munich Airport International handled theAirbus A380 with all necessary support.

Since the start of operation of the newMunich Airport International in 1992 thestrong performance in respect to passen-ger growth as well as the recognizedhigh quality of service secured MunichAirport International its place amongEurope’s leading hubs.

In 2006 Passenger growth by 7.5%, tonow 30,8 million passengers, movedMunich Airport up in the European ran-kings. Munich Airport now holds seventhplace in terms of total passenger trafficin Europe. On the worldwide stage,Munich is expected to move up from33rd to 30th place.

The strong performance in respect to itshighly recognized service securedMunich Airport the title of Europe’s best

We are by far the biggest ground handlingagent at Munich Airport, we are one ofthe few airports in the world operatingour own ground movement control. Webrought the management of airport andhandling resources to a whole new levelby creating the Munich Hub Control Cen-tre together with Lufthansa for our newterminal 2. We are highly innovative indeveloping and operating our own high-end IT systems. Through our affiliatedcompanies we offer from passengerhandling, cargo handling, and securityservice to medical care all varieties ofairport services. Through our subsidiaries we also opera-te the majority of our retail, food andbeverage outlets at Munich Airport International.

By being active in all this areas we followon goal: To become even better – everysingle day.

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Introduction

An airport is a complex structure involvingnumerous organizations, processes,facilities, systems and equipment. Thesuccessful mix of all these elements isnecessary in order to provide a highlevel of safety, security and service to

airport users. The number of passengersand flights to be handled means thatsophisticated technology, well-trainedpersonnel and efficient procedures areessential. Also, an event driven and airport-wide communications infrastruc-

ture is indispensable both for personneland automated systems, in order to ensurefast, smooth and efficient airportoperations from the first day of opera-tions onwards.

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How to start-up a new airport or a newterminal with all these elements? At thetime when we asked ourselves thisquestion in 1988 in preparation of theopening of the new Munich AirportInternational in 1992 the answer was thedevelopment of our operational readinessand airport transfer program - ORAT.

Munich Airport´s success in opening ourown new airport in 1992 without anymajor problems was due to the imple-mentation of all of the above mentionedelements together with the Munich Air-port team of ORAT experts.

Since the huge success of openingMunich Airport International our team ofexperts has successfully provided ORATconsultancy services to an increasingnumber of international airports world-wide confronted with the same task ofopening a new airport or new terminal.

By now, Munich Airport International,with its track record of more than 10ORAT projects in the last 15 years, is recognized as the worldwide leader onoperational readiness and airport transfer (ORAT) for new airports and for extensions to existing airports.

Over time we were able to support ourclients also with additional services ontop of the ORAT consultancy such as:

Airport operations training: Our aviationacademy provides extensive classroomand on-the-job training for nearly all elements of airport operations. Choosebetween training at your home airport orat Munich Airport International. Discoveralso the possibilities of our 3D airportsimulator for air traffic controller andapron controller.

Safety Management System (SMS) –Our consultants offer the developmentand implementation of your SMS accor-ding to ICAO annex 14.

Airport simulation (AS) – Our airportsimulation experts offer individually tailoredsimulation solutions for planning andfor the analysis of operations, facilities and systems.

IT system consultancy – Our expertsdesign and implement all main IT systemsto ensure smooth and efficient airportoperations successfully. Munich Interna-tional Airport was awarded for the Ger-man Logistics Prize in 2000 for exceptio-nal Information Technology (IT) systemsand made us benchmark for other air-ports.

As our international track record shows,where ever you needed, we are able toplace a qualified team of our consultancyexperts internationally.

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The successful preparation for the opening of the new Munich InternationalAirport back in 1992 and the overnighttransfer from the old airport at Riem tothe new airport at Erdinger Moos wasthe basis for our ORAT program. It wasincumbent upon Munich InternationalAirport to establish a program to do itright, on time, the first time.

Since then Munich Airport's expertise inthe field of operational readiness andairport transfer is acknowledged world-wide and has been in demand by leadinginternational airports. Consequently, as aresult of Munich Airport's internationalexperience advising and assisting otherairports we have developed and impro-ved the ORAT service. We provide

ORAT– Operational Readiness and Airport Transfer

tailor-made solutions to bridge the gapbetween planning, construction andachieving perfect operational readinessby the set opening date.

Based on our experience that all airportend-users have to be involved in the pre-paration exercise, the ORAT programintegrates all important parties from the

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start. Given this, the Operational Readi-ness Organization guided by MunichAirport experts provides the basis forevery participant to establish and presentthe requirements of the organization heor she represents. It creates a platformfor all airport end-users to communicate,exchange views and information, andultimately develop and harmonize theirorganization and operating proceduresaccording to the demands of a totallynew environment.

The integration of different user organi-zations requires a common denominator,which we have found to be airport processes such as passenger handlingand baggage handling. Therefore ourfocus is process oriented, and the integration of these processes is theobjective around which our highly experienced team creates a frameworkfor the entire project.

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During the design and construction phases of new airports or airport facilities the main focus tends to be onthe new facilities and systems themselves.

However our ORAT program also placesequal emphasis on the timely availabilityof two other elements which are crucialto airport operation: • Information, in the form of new con-

cepts and new procedures and • Human resources as reflected in staf-

fing requirements and training.

Munich Airport consultants have the in-depth knowledge and experience in theset-up and management of start-upphases all over the world.

Start-Up

Coordination

Project organization Start-Up phase

Project: New Hyderabad International Airport

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Trial operations are the logical conse-quence arising from the results and findings of the start-up phase.

Seeing the start-up phase more as the theory part of the Operational Readiness Project, trial operations is the practical part.

Trial operations simulate integrated airport processes with the participationof the airport operator and third parties.The emphasis is on the critical interfacesbetween these parties as identified in the

start-up integration phase with a focuson vital services for airport operations.Trials furthermore contribute to gain a more thorough knowledge of the facilities and systems available for allparties involved. At the same time facilities, systems and procedures will be proven during trial operations underoperational conditions.

Munich Airport consultants are the leading experts in the planning and execution of trial operations with theexperience from the invention of trials atMunich Airport to the most recent mega-project at Bangkok International Airport.

Trial Operations

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To guarantee the success of the final partof the whole transition process the physical move or airport transfer to newfacilities early planning and the involvementof all the partners in the airport commu-nity is recommended.

Proven in airport capacity extensionprojects as well as in complete airporttransfer programs, the approach ofthe Munich Airport experts copeswith all aspects of relocation, including aircraft fleet relocationand ground service equipment(GSE) relocation sequencing and management.

Munich Airport consultants with theirtrack record of nine airport or terminalrelocation projects can provide uniqueknow-how and experience in such large,logistically complex relocation exercises.

Relocation

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The biggest overnight airport move in aviation history from Don Muang airport to the

new Suvarnabhumi airport in Bangkok supported by Munich Airport International.

General data + Résumé Airport Transfer BKK Airport

Cut-over Concept from Don Muang to Suvarnabhumi Airport

12 13 14 15 16 17 18 19 20 21 22 23 00 01 02 03 04 05 06 07 08 09 10 11

220

440

660

2200

1980

1760

1540

1320

1100

880

Don Muang Airport

Suvarnabhumi Airport

Cut-over time: 03:00

Graphs showing total pieces ofGround Service Equipment

Total volume transferred over time without GSE

Simulation

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Munich Airport‘s experts offer individualtailored simulation for layout and opera-tional planning – created by professio-nals for professionals.

In 1999 the design process for Munich‘sTerminal 2 and its apron extensions crea-ted a huge demand for simulation stu-dies. The required capacities had to bedetermined and the planned functionshad to be verified.

Because simulation gets more and moreimportant not only during the planningphase of new infrastructure but also forsupporting day-to-day capacity and ope-ration related decisions, Munich Airportdecided to build up in-house expertise.

Today our well trained specialists combineexcellent knowledge in simulation-

modelling with a comprehensive under-standing of the special issues involved inoperating an international airport. Thesimulation models used are intensivelytested in real-life scenarios. Within ourconsulting activities we offer simulation

studies covering the areas of• individual and public landside access,• passenger flow inside the terminal,• baggage flow,• ground handling operations and• aircraft movements.

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In the course of extending or changingairport infrastructure it is essential toanalyse all concept alternatives in orderto assess the costs and benefits. Additio-nally, not only the advantages but allside-effects should be known beforeintroducing new operational procedures.

Unlike static planning methods simula-tion considers the dynamic factors ofcomplex processes. With the use of pro-bability distributions and the variation ofmodel parameters, simulation allows thecreation of realistic behaviour of e.g.passengers, baggage, apron vehicles andaircraft in their specific environments.

By determinating detailed and compre-hensive capacity figures and optimisingall processes involved simulation servesto protect all your long term investment.

Together we list the questions whichhave to be answered and define the sco-pe of the simulation study. Then we col-lect and process the input data, whichoften proves to be the difficult part.

The next step is to model the system withthe required level of detail and to pro-gram the simulation using an appropriatetool, e.g. ARENA, VISSIM or AUTOMOD.

The simulation results will be presentedin self-explanatory tables and charts.Depending on the analysed system weprovide capacity figures, service levels,the length of queues, waiting times andlots of custom tailored evaluations.

Bottlenecks can be identified, and pro-cess animation helps to understandcomplex dependencies. Together with anextensive capacity analysis this leads to

• improved management decision support,

• savings on account of detailed andcomprehensive capacity predictionsfor new investments,

• savings on account of an optimiseduse of existing infrastructure and

• increased customer satisfaction onaccount of shorter process times andhigher process qualities.

Setting up a

simulation project

What you get from

simulation

Why use simulation

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IT–Solutions

for Airports

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The success of Munich Airport and thehigh quality of its processes can be attribu-ted to many underlying causes. Amongthe key aspects is the tight intermeshing ofthe airport's core processes with the supporting IT solutions.

To represent the requirements of a hub airport with the necessary performance inthe handling processes, highly integratedIT systems are in use. For example, theefficient utilization of IT in our Terminal 2 enables the airport to guarantee a mini-mum connecting time of just 30 minutes.To achieve this standard, streams of passengers and baggage and the transfer

data of passengers and crews are continu-ally monitored and managed. For this purpose, the HCC (Hub Control Center)was set up. In this interdisciplinary cross-company control center, all informationrelevant to handling and clearance comestogether and is displayed and handledthrough the individual systems designedto support the various processes. Only inthis way is it possible to respond rapidly toany discrepancies in the hub processes.Delays in aircraft turnaround or hub coordination problems are reduced to aminimum.

As a result, the airport is not only a hub forair traffic, but also for all information needed for the management of the necessaryprocesses. The airport information hubconcept integrates all systems and applications involved in the handling processes so that having the right information at the right time and in theright place can be taken for granted.

IT Solutions for

Process Quality

and Performance

The performance and quality of the pro-cesses at Munich Airport are continuallyimproved through the use of new, innova-tive IT solutions. Examples of these suc-cessful solutions include:

• The information hub concept with cen-tral, highly redundant data storage, loadbalancing and fully automated failover incase of problems.

• Telematics and tracking of ground vehi-cles for intelligent and economically effi-cient dispatching and billing and for vehi-cle management purposes.

• Collaborative decision management /sequence planning for the optimizationof runway capacity and for avoidance ofpre-take-off queues.

• Universal display system – A uniform,integrated system for the display of flightinformation, advertising or any other con-tent in the form of text, graphics or video.

• Visualisation of ground processes

• Unified baggage management systemand baggage tracing

• Baggage reconciliation system with docu-mentation and display of the loadinglocation in the aircraft, online offloadmessages, visualisation of the loadingstatus at the gate.

Inevitably, a high level of IT integrationcreates strong reliance on the implemen-ted IT systems. To allow round-the-clockcoordination of core airport processes, theIT Services division uti<lizes state-of-the-art technology. Redundant systems are inplace wherever needed. Through intelli-gent switching processes, these systemscan rapidly compensate for individualcomponent failures, thus ensuring airportoperations with zero downtime. NaturallyMunich Airport does not rely only ontechnological processes. The majority ofthe implemented systems were designedand launched by employees of the IT Services division and are also operatedby the division itself.

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Innovations through

IT-Solutions

Seamless IT Operations

Weather-service

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To be in a position to offer consistentlyhigh service levels at low cost, the IT Ser-vice Division has implemented numerousmeasures to optimize the IT service processes. Clear goals were set, namelyimprovements in efficiency in the serviceprocesses and the consolidation ofsystems on common technical platforms.

In the past, functionalities such as FIDS,CCTV, telecommunications, data commu-nication were covered in separate systemworlds. Today the technologies of theseworlds are merging. In the future, commu-nication among systems will be handledvia a uniform network infrastructure. Theindividuality of the systems will be seenonly in the end devices that are implementedand the applications in use on the clientand server systems. The utilized

components can be standardized to a verylarge extent. This yields significant costsavings, but requires considerable integration skills.

The convergence of systems and the concentration on standardized platformspermits substantial improvements in efficiency in the IT service processes. Therange of skills required to operate theIT systems is greatly reduced and the operational organization can work muchmore cost-effectively. Munich Airport International has demonstrated the efficiency of its IT service process by achieving major cost reductions andthrough the ISO 20000 certification carriedout in 2006, which made Munich the firstairport in the world with this type of certification under the ITIL standard.

IT Service Management

Management SystemPlanning & ImplementingPlanning new services

ISO

20000

Business Relationship ManagementSupply ManagementInformation Security Managament

• Service Desk• Incident Management• Problem Management• Change Management• Release Management• Configuration Management

Service Support

• Service level Management• Financial Management• Capacity Managament• Availability Management• Continuity Management

Service Delivery

ISO

20000

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SMS– Safety Management System

The professional know-how in airportoperation was the basis for the develop-ment of the Safety Management Systemat Munich Airport International. Togetherwith Technical University of Berlin and

under the patronage of the Germanministry for transport Munich AirportInternational developed a methodologyto set-up and a Safety ManagementSystem.

Based on this methodology Munich AirportInternational offers its experience in thedevelopment and implementation ofSafety Management Systems worldwide.

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Baseline approach of Munich AirportInternational for the development andimplementation of a Safety ManagementSystem:

• Formulation of a Corporate Safety Policy

• Development of a Safety ManagementManual

• Development of an operational conceptand structure for the establishment of adedicated Airport Safety Unit in the Airport Organization.

• Development of Job description andtraining requirements for Safety Manager and Safety Officers

• Implementation and Design of anoccurrence reporting and analysis sche-me.

• Advice on Safety Assessment Methodo-logies and Procedures

• Implementation of and training occurrence investigation techniquesand procedures

• Development of an Airport EmergencyPlan

• Safety Auditing Techniques and Proce-dures

• Definition of a Safety training concept,identification of safety training needs

• Implementation and design of Hazardidentification and Risk ManagementTechniques

Consultancy services for the SafetyManagement System are offered in formof SMS coaching or complete SMS development and implementation.

The Aviation Academy is the trainingcentre for staff of Munich Airport Interna-tional as well as a variety of external parties.

The Aviation Academy supports all areasof operations of Munich Airport Internationalin form of dedicated training courses forarchieving the outstanding results inservice for which Munich Airport Inter-nationals became known for.

The Access to this vast experience ofoperational training is provided through

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the Aviation Academy of Munich AirportInternational. The majority of trainingprovided can be conducted at AviationAcademy’s state of the art training centreand operational areas at Munich AirportInternational or in the specific workingenvironment of the trainees abroad,depending on the particular trainingobjective.

The Aviation Academy provides in depthtraining for airport operations manage-

ment staff such as ongoing airport dutyofficers to prepare them with detailedaviation knowledge for their future tasks.

Aviation Basics• IATA/ICAO Geography• Airline Coding / Decoding• Marshalling Signals• Dangerous Goods Regulations

The Aircraft• Aviation History• How does an Aircraft fly• Aircraft Technics• Aircraft Type Designation

o Commercial Airlinerso Business jetso Helicopters

• Airworthiness and registration marks

The Aviation

Academy

The Aviation

Academy

Aviation Academy –

Airport Operations

Management

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Basic Knowledge – Pilot view• Meteorology• Navigation• Radio Communication VFR/IFR

The Aviation Academy of Munich AirportInternational is equipped with a state ofthe art 3D-Realtime Simulator enabling usto offer the following simulator sessions:

• Apron Control• Tower Control• Procedure Development• Procedure Training• Low visibility training• Emergency training• System failure training

We are able to provide complete aero-drome control training, starting fromreceiving enroute clearance, push-backand taxicontrol by apron or ground andtower control until the hand over todeparture control.

All Simulator sessions can be coachedby expert trainers, or you may only rentthe system and bring your own coaches.

The complete software (ATTower® andATView®) is provided by UFA Inc., USA.The visual system is a VISCON-Product.

The standard system equipment is:• 6-Channel back projection system• Field of view up to 270°• Resolution 1365x1024 each channel• Flightinformationsystem• Thales Multilateration System,

Ground radarsystem• Approach radar system• Lightingpanel• 4 Communicationsystems• 3 Pseudo Pilotstations• 1 Exercise Planning• 1 Exercise Control

The system can be easily adapted toeach customer needs.

On demand, dedicated training (forexample Ground Handling subjects) canalso be arranged in other fields of airportoperations. In addition various trainingcourses in the area of commercial, secu-rity or maintenance can be provided.

Aviation Academy –

Apron & Tower

Control Simulator

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The Consulting Team of Munich Airporthas experience from the daily business

Advantages

and has achieved international successand a high reputation in their projects andfields:

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IT-Solutions

Worldwide experience in

projects:

o Munich

o Kuala Lumpur

o Athens o Bangkok

o Brussels o Hyderabad

o Madrid o London

o Abu Dhabi

Contact: Reinhard ZeilerPhone: +49 89 975 21801Fax: +49 89 975 21806reinhard.zeiler@munich-airport.de

Advanced Airport

IT-Solutions in:

o Design

o Implementation

o Consultancy

o Project Management

o Process-Orientation

Contact: Michael Zaddachmichael.zaddach@munich-airport.de

ORAT

The Aviation Academy

Customized & tailored

simulation for:

o Baggage flow

o Aircraft movements

o Ground handling

operations

o Passenger flow

Contact: Stefan Fornasierstefan.fornasier@munich-airport.de

Professional Training:

o Airport Operations

Management

o Apron & Tower

control Simulatior

Contact: Armin Heßarmin.hess@munich-airport.de

SimulationSMS

Safety Management System

o Planning

o Implementation

o Advice

Contact: Henning Pfistererhenning.pfisterer@munich-airport.de

Flughafen München GmbHP.O. Box 23 17 55D-85326 München

Published byReinhard ZeilerTelefon: +49 89 9 75-21 801Fax: +49 89 9 75-21 806E-Mail: reinhard.zeiler@munich-airport.de

www.munich-airport.de